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2.6 from 40 reviews
5 stars
13
4 stars
1
3 stars
1
2 stars
5
1 stars
20
Overall Review of Trinity Hill Care Center
caveat8 reviews mention this
Reviews flag cleanliness problems
Multiple residents and family members describe the facility as dirty and unsanitary.
Several reviewers describe ongoing cleanliness issues, including reports of visible dirt, insects, and black mold in shared spaces. Others mention unpleasant odors and say the environment felt neglected, with some pointing to cleanliness concerns upon arrival. A few families also compare what they saw in person to what they expected from photos. Overall, cleanliness is a consistent complaint across many separate experiences.
caveat7 reviews mention this
Care responsiveness feels inconsistent
Some reviewers say staff did not respond quickly enough to urgent needs.
A recurring concern is delayed or missing help when families pressed for care, including long waits after call buttons or days passing before certain needs were handled. Several reviews describe medication or treatment not being provided as ordered, including antibiotics arriving late. Some reviewers also describe situations where staff were hard to find, or where medical issues were not treated with urgency. While a handful of families are positive about specific nurses or social workers, the responsiveness theme remains a major negative thread.
caveat6 reviews mention this
Food quality is frequently criticized
Food comes up often in negative feedback, including reports of poor taste and unhealthy meals.
Many reviews directly criticize the meals, with families describing food as gross, salty, cold, or not healthy for patients with heart conditions. Some say their loved ones had trouble tolerating meals, including reports of vomiting. A few also mention trays and meal service details, like not using gloves, as part of the overall dining experience. Even though the community offers diabetes and special-diet options, the dominant dining feedback in reviews is that the quality was not meeting expectations.
common5 reviews mention this
Some nurses and social workers stand out
Some residents and families report respectful, helpful support from particular staff members.
Several positive reviews highlight being treated with respect and kindness, including praise for nurses and a social worker helping coordinate needs. Multiple reviewers specifically name social workers such as Ashley (and, in one review, Alyssa) as responsive to questions and supportive during the stay. One reviewer also credits a social worker and security staff member for going above and beyond during difficult times. While negatives are common, these reviews suggest that at least some staff interactions were genuinely supportive for certain families.
caveat4 reviews mention this
Communication and management quality varies
Reviewers describe problems with follow-through and communication from leadership roles.
Some families describe delays or mistakes in care coordination, such as referrals being sent to the wrong place or not being completed after outreach. Others say they felt ignored after raising concerns, including complaints about how issues were handled. A few also mention unprofessional or sarcastic responses during resident complaint processes. Across these reviews, the common thread is that communication from key administrative or coordinating roles did not consistently land well with families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Trinity Hill Care Center on seniors.fyi includes 22 photos including images showing interior, decor, bedroom, windows, dining, kitchen, entrance, office, and more.
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144 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Bradley International (13 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Restaurant-style dining with 24/7 care and comprehensive amenities.
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