Trinity Hill Care Center

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  • Interior

    A cozy dining room setup with tables covered in red tablecloths and a wooden cabinet against the wall.

  • Decor

    A cozy waiting room with several chairs, a table, and decorative plants near large windows.

  • Building

    A commercial building with a modern architectural design and an entrance shaded by overhangs.

  • Bedroom

    A room with a hospital bed, featuring a side tray and patterned wallpaper.

  • Windows

    A bright waiting room with chairs, a bookshelf, and plants near large windows.

  • Dining

    A cozy restaurant interior with round tables set for dining, adorned with colorful tablecloths and floral centerpieces.

  • Kitchen

    Two people working together in a kitchen, preparing meals and wearing uniforms.

  • Entrance

    A cozy entrance decorated with autumn-themed items, including pumpkins and a potted plant by the open door.

  • Lobby

    A welcoming lobby with comfortable seating and tasteful decor.

  • Hallway

    A long indoor hallway with a wooden floor and ceiling lights, adorned with framed pictures on the walls.

  • Office

    A small office corner with motivational posters, a clock, a desk with a cactus plant, and a hand sanitizer dispenser on the wall.

  • Healthcare

    A physical therapist assists an elderly man with stair exercises during rehabilitation.

  • Game Room

    Two people enjoying a game of basketball in an indoor setting.

  • Brick Wall

    Entrance of Trinity Hill Care Center with visible signage on a brick exterior.

Trinity Hill Care Center

151 Hillside Avenue, Hartford, CT 06106

For more information about senior living options: (844) 490-3973

2.5 from 38 reviews
5 stars
12
4 stars
1
3 stars
1
2 stars
5
1 stars
19

Skilled Nursing Facility

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    Overall Review of Trinity Hill Care Center

    Pros

    • pro The reviewer had a wonderful experience and felt the staff treated them with respect and kindness.
    • pro The reviewer observed that most staff try to do their best.
    • pro RN Marcella was described as very nice, caring, and kind toward her patients, and another Jamaican RN was described as awesome.
    • pro Ashley, the social worker, helped with everything and was very helpful.
    • pro The reviewer of their grandmother's care reported that the staff were very professional and kept them informed, with Ashley and Alyssa being helpful.
    • pro One reviewer noted that the facility had turned things around and delivered great care and respect from the staff.
    • pro A reviewer was grateful to be allowed to see their father and arrange transport to the hospital, calling that experience a more humane passing.
    • pro The reviewer who shared about their son's stay stated that they received great care and respect from the staff.

    Cons

    • pro CNAs are described as not helping patients, with maintenance and rehabilitation staff being the only ones who seem to work hard.
    • pro Visitors cannot hug or kiss; patients are seated 10 feet apart and staff are rude to visitors.
    • pro Call buttons are often ignored for an hour or more, potentially delaying urgent care.
    • pro The facility is not equipped for aging care and is described as a drug recovery/temporary mental health setting rather than elder care.
    • pro Management is accused of a total lack of caring.
    • pro The environment is dirty and unsafe, with smells of rats, broken beds, mouse droppings, and insects.
    • pro The food is horrible and unhealthy, not suitable for heart patients.
    • pro Medical equipment and supplies (like wheelchairs and TVs) are misused or taken.
    • pro The social worker Ashley is described as horrible, unresponsive, and failing to do her job.
    • pro Privacy and confidentiality concerns are raised (HIPAA issues).

    Review

    A review collection about this senior care center presents a complicated and at times troubling portrait of daily life inside. Across many accounts, families describe a facility where experiences run the gamut from surprisingly positive to alarmingly negative, with care quality frequently seeming to hinge on shifting staff and the specific time a loved one is checked in. A common thread is that some staff members - particularly certain CNAs and nurses - are perceived as lacking empathy or attentiveness, while others are praised for their dedication. In several stories, maintenance, rehabilitation personnel, and certain nurses are singled out for going the extra mile, suggesting that what a resident gets may depend as much on who is on shift as on the institution's overall policies.

    The quality of direct caregiving stands out as a central concern. Multiple reviewers argue that CNAs are uneven in their commitment to helping patients, describing instances where basic assistance is delayed or neglected. Complaints range from routine needs being ignored to a broader sense that CNAs do not meet residents' most fundamental requirements. By contrast, a few residents or family members recount positive experiences with specific staff members who treated patients with warmth and professionalism. Some nurses are highlighted for their care and responsiveness, but those praise tends to be selective, reinforcing the impression of a highly variable care culture rather than a uniformly high standard.

    Responsiveness and patient safety appear as another major theme. Several reviews voice fear and frustration about call buttons: "If you press the call button no one comes till an hour or so later," one person writes, warning that someone could be having a medical emergency without timely help. The fear of delays extends to observations about supervision and incident response - moments when a patient falls, or a bed or chair is not properly maintained, are described with alarm. The pandemic era is repeatedly invoked as a backdrop for staffing shortages and stretched resources, suggesting that external pressures may have amplified already fraught systems rather than simply explaining them away.

    Conditions within the facility are described with striking bluntness. Some reviewers paint a picture of a dirty, poorly maintained environment - rodent smells, visible pest concerns, broken beds, and a lack of adequate air conditioning. Shared televisions, theft or misallocation of equipment, and a general sense that supplies or safety equipment are not reliably protected or readily available surface in several accounts. Food quality is another frequent grievance, with reports of meals that are too salty or unpalatable, and even one account of a patient vomiting after eating. A few families emphasize the physical and sensory degradation they observed, underscoring how cleanliness, maintenance, and basic comforts can shape a loved one's daily experience.

    Staff roles and the management dynamics also come under scrutiny. Several reviews contrast the experiences of different departments and staff groups. Social workers and administrative personnel are depicted in two opposing lights: some families describe social workers as unresponsive, slow to return calls, or sending referrals to the wrong department, while other families praise social workers for being helpful, proactive, and communicative, sometimes going above and beyond to coordinate care. The inconsistency extends to management practices, with accusations of neglect at higher levels and repeated calls for remodeling, better staffing, and more reliable processes. The tension between those who feel supported by specific staffers and those who feel ignored by others runs through many postings, painting a facility in which the experience can flip dramatically from one day to the next.

    Individual life stories give texture to the broader picture. There are poignant moments of gratitude: a review notes a two-week stay during which the staff treated the patient with respect, and another recounts a grandmother's recovery where the family felt informed and cared for by particular workers like Ashley and Alyssa, who were described as helpful and communicative. Some patients and families offer praise for dedicated caregivers - RNs Marcella and another Jamaican RN are singled out for their kindness and competence in one account, while a different review speaker credits a strong social worker and a security staff member for going "above and beyond" during a difficult period. Yet these positive memories are interwoven with cautionary tales: a caller recounts a negative interaction with a social worker who delayed essential processes, and another reviewer frames the entire facility as a place to avoid for loved ones, citing neglected care and unsafe conditions as persistent problems.

    In the end, the collective voice is undeniably mixed. Some families report meaningful, compassionate care and effective collaboration with certain staff members, while others describe an environment that feels unsafe, unsanitary, or poorly managed. The repeated references to overtaxed staff during the pandemic, inconsistent practices, and frequent complaints about responsiveness contribute to a sense of unease about whether a loved one would receive reliable, respectful care in a crisis. The narratives converge on a cautious recommendation: potential residents and their families should be aware of the highly variable experience, seek out early conversations with administrators, ask pointed questions about staffing levels, and personally observe the facility's routines and cleanliness. For some, the center can become a workable, improving place with the right people in charge; for others, the concerns raised by multiple reviewers - ranging from basic respect and attention to treatment of medications and confidentiality - suggest a need for significant improvements before it would feel safe or comforting to entrust a loved one to its care.

    Features

    Housing

    • 144 resident community capacity 144 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bradley International (13 miles away) Bradley International (13 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Trinity Hill Care Center in Hartford, CT offers a comfortable and vibrant assisted living community for seniors. Our residents enjoy a wide range of amenities and services to ensure their well-being and happiness.

    Within our community, residents have access to various amenities such as a beauty salon, allowing them to maintain their grooming needs without leaving the premises. They can also enjoy watching their favorite shows or movies with cable or satellite TV in the comfort of their own private rooms.

    Transportation needs are taken care of with our community-operated transportation service, which provides convenient transportation for non-medical purposes as well as scheduled trips to doctors' appointments. For those who prefer using their personal computers or staying connected with loved ones online, we offer a computer center and Wi-Fi/high-speed internet access.

    Residents can savor delicious meals served in a restaurant-style dining room, catering to special dietary restrictions if needed. For physical fitness, we provide a fitness room and wellness center where residents can engage in exercise programs designed to promote their overall health and well-being.

    Our assisted living community boasts inviting common spaces such as gaming rooms, small libraries, and outdoor spaces like gardens, where residents can socialize and enjoy recreational activities. Housekeeping services ensure that residents live in clean and tidy surroundings.

    Care services provided at Trinity Hill include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also provide medication management assistance along with diabetes diets for those requiring special dietary restrictions. Mental wellness programs are available to support the emotional well-being of our residents.

    Our location in Hartford offers convenience, with various nearby amenities including cafes, parks, pharmacies, restaurants, places of worship, transportation options (beyond what's already provided), physicians' offices, and hospitals within close proximity.

    At Trinity Hill Care Center in Hartford, CT, we strive to create an inclusive and engaging environment where seniors receive personalized care while enjoying an active lifestyle filled with social and recreational opportunities.

    Nearby Places of Interest

    Restaurants

    • El Mercado (0.8 miles)
    • McDonald's (0.9 miles)
    • Red Rock Tavern (1.2 miles)
    • New Park Brewing (1.2 miles)
    • Spigot Cafe (1.2 miles)
    • Chick-Fil-A (1.3 miles)
    • The Capital Grille (1.7 miles)

    Hospitals

    • Infectious Disease Division (0.9 miles)
    • St Francis Hospital (1.7 miles)
    • Newington Veterans Hospital (3.7 miles)

    Physicians

    • Orthopedic Associates of Hartford, PC (1 miles)
    • Uconn Health Partners (1.1 miles)
    • SHE Medical (1.3 miles)
    • Woodland Women's Health Associates (1.4 miles)
    • Medical Oncology and Blood Disorders (1.5 miles)
    • Optometric Specialty Group (1.7 miles)
    • Hartford Orthopedic Surgeons (1.7 miles)

    Pharmacies

    • Walgreens (1 miles)
    • CVS Pharmacy (1.1 miles)
    • CVS Pharmacy (1.2 miles)
    • CVS Pharmacy (1.4 miles)
    • Walgreens (1.5 miles)
    • Walgreens (2 miles)
    • CVS Pharmacy (2 miles)

    Parks

    • Satan's Kingdom State Recreation Area (1.4 miles)
    • Bushnell Park (1.5 miles)
    • Elizabeth Park (2.2 miles)
    • Wolcott Park (2.4 miles)
    • Fernridge Park (3 miles)
    • Mill Pond Park (4.1 miles)

    Transportation

    • Union Station (1.6 miles)
    • Pratt & Whitney (3 miles)

    Cafes

    • Blue State Coffee (1.7 miles)
    • Starbucks (2.5 miles)
    • Rebel Dog Coffee Co. EAST HARTFORD (3.2 miles)
    • Starbucks (3.5 miles)
    • Panera Bread (4.5 miles)
    • Panera Bread (5.2 miles)
    • Starbucks (5.3 miles)

    Places of Worship

    • Universalist Church of West Hartford (2.6 miles)
    • Jehovah's Witnesses (3.6 miles)
    • Emanuel Synagogue (3.9 miles)
    • Jehovah's Witnesses (4.1 miles)

    Frequently Asked Questions

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