Aviva West Hartford

Pros

• Many residents felt welcome and at home right away due to the incredibly helpful and friendly staff.
• The facility offers a variety of levels of care, which is appealing to families looking for support.
• Residents enjoyed the clean environment and appreciated the housekeeping services provided.
• Activities offered at Aviva encourage engagement, with staff making efforts to welcome newcomers.
• The architecture and layout of the building received positive remarks, contributing to a pleasant living experience.
• The communication between staff and families is reported to be excellent, ensuring that loved ones stay informed.
• Several reviews highlight the quality of healthcare as a strong point of the facility.
• Transportation services are available at no extra cost, which is especially important for residents with mobility challenges.
• The dining experience is generally regarded as good, with many residents enjoying their meals and some appreciating special treats like hot chocolate.
• Overall, many families expressed satisfaction with their decision to choose Aviva for their loved ones' care.

Cons

• The apartment size is small and cramped, leading to dissatisfaction with living conditions.
• The community is operationally challenged, with long wait times for essential services and slow response times from staff.
• There have been missing personal items, such as gowns, which raises concerns about the facility's handling of residents' belongings.
• The food service is lacking in taste and portion sizes, with many menu items frequently unavailable.
• Planned activities are uninspiring, leading to a lack of engagement among residents, who often appear disengaged and unenthusiastic.
• Several community managers have left within a short period, indicating instability in management.
• While the facility has a welcoming atmosphere, there seems to be a need for better communication with families after move-in.
• Residents may require advocacy from family members to ensure their needs are met adequately by the staff.

Review

The reviews for Aviva West Hartford present a mixed bag of experiences, revealing both commendable aspects and notable challenges within the facility. Many families appreciate the warm and welcoming atmosphere created by the staff, which has helped their loved ones feel at home despite the significant transition to assisted living. One reviewer noted that their mother felt comfortable right away, thanks to the sweetness and helpfulness of the aides, who were often praised for their patience and care. The facility’s architecture and common spaces also received accolades; residents enjoy well-kept communal areas that invite social interaction. Additionally, transportation services provided at no extra cost proved vital for wheelchair-bound residents, as highlighted by a family member concerned about accessibility.

While many residents appreciate the range of activities available, some find that participation can be limited due to physical mobility issues or personal preferences. One family noted that their mother remained largely in her room despite a variety of planned events, indicating that even though options exist, they may not cater to every resident’s capabilities or interests. On the positive side, several reviewers mentioned that Aviva offers an engaging community environment where newcomers are welcomed into established groups during mealtimes—helping ease the transition into communal dining.

However, there were consistent concerns regarding staffing issues and response times within the facility. Multiple reviewers expressed dissatisfaction with long wait times for assistance, with one reporting that their loved one experienced waits of over three hours on occasion before receiving help. This raised concerns about adequate staffing levels during busy times and how these shortcomings affected overall resident satisfaction. While most aides were described as kind and competent, some instances of less-than-ideal interactions marred an otherwise positive impression. This included reports of rough handling from certain aides towards frail residents—something particularly distressing for families with loved ones requiring gentle care.

Another area needing improvement was communication between staff and families regarding ongoing operational challenges within Aviva. For example, issues like broken elevators were reported as slow to be addressed or communicated effectively to residents reliant on them for mobility throughout the building. These delays could directly impact resident comfort and safety when navigating a multi-level community structure designed to support aging individuals.

Food quality also drew critiques in some reviews; although generally deemed acceptable considering it comes from an industrial kitchen setup, other commenters found it lacking in taste and portion sizes. Availability was another concern; menu items often ran out too quickly which contributed to frustration among residents relying on meal plans set forth by Aviva's kitchen team—and indicated potential lapses in inventory management or planning.

On a positive note, many families emphasized their satisfaction with individualized care experiences—particularly praising moments when staff went above and beyond expectations during onboarding processes or when addressing resident needs proactively. The experiments such as ambassador programs aimed at helping new residents integrate into community life were viewed favorably by several reviewers as well.

Ultimately, it appears that while Aviva West Hartford has substantial strengths—especially concerning its healthcare quality and nurturing staff—there are multifaceted operational challenges impacting daily living experiences within this senior community. As management continues working to improve these areas highlighted in reviews—including staffing levels, food service quality, timely responses to health requests—the potential remains for Aviva to achieve its promise of being among the best facilities around—a sentiment echoed fervently by those families currently satisfied with their loved ones’ placements here.

This part of West Hartford, Connecticut, offers a range of amenities and services that cater to seniors looking for convenience and accessibility. With multiple pharmacies such as Walgreens and CVS nearby, accessing medications and healthcare products is convenient. There are also several parks in the vicinity, providing opportunities for outdoor activities and relaxation. The area boasts a variety of restaurants offering diverse cuisines for dining options. In terms of healthcare, there are reputable physicians' offices within close proximity, including SHE Medical and Hartford Orthopedic Surgeons, ensuring quality medical care for seniors. Additionally, places of worship such as the Universalist Church of West Hartford provide spiritual support for those seeking a sense of community. Hospitals like St Francis Hospital are conveniently located for any medical emergencies. Overall, this part of West Hartford offers a well-rounded environment with easy access to essential services for senior living.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.2 miles)

Parks

• Elizabeth Park (0.5 miles)
• Fernridge Park (1.6 miles)
• Bushnell Park (2.2 miles)
• Satan's Kingdom State Recreation Area (2.3 miles)
• Wolcott Park (2.8 miles)
• Mill Pond Park (5.3 miles)
• Stanley Quarter Park (5.8 miles)

Restaurants

• Spigot Cafe (0.7 miles)
• Artisan (1.2 miles)
• Max's Oyster Bar (1.2 miles)
• Bartaco (1.3 miles)
• Barcelona Restaurant (1.3 miles)
• Restaurant Bricco (1.4 miles)
• Zohara (1.4 miles)

Physicians

• SHE Medical (0.8 miles)
• Assoc'd Ear Nose and Throat Specialists (0.9 miles)
• Medical Oncology and Blood Disorders (1 miles)
• Woodland Women's Health Associates (1 miles)
• Hartford Orthopedic Surgeons (1.2 miles)
• Woodland Anesthesiology Associates PC (1.2 miles)
• Village For Families & Children (1.3 miles)

Places of Worship

• Universalist Church of West Hartford (1 miles)
• Emanuel Synagogue (2 miles)
• Jehovah's Witnesses (2.7 miles)
• Jehovah's Witnesses (6 miles)

Hospitals

• St Francis Hospital (1.2 miles)
• Infectious Disease Division (2.4 miles)
• Newington Veterans Hospital (4.7 miles)
• Menla Holistic Health (5.5 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (1.6 miles)
• Blue State Coffee (2.5 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (4.7 miles)
• Dom's Coffee (6.3 miles)
• The Coffee Trade (6.3 miles)

Transportation

• Union Station (2.1 miles)
• Pratt & Whitney (4.4 miles)