Hughes Health And Rehabilitation

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  • Interior

    A well-lit hallway with a reception desk, seating area, and plants near the windows.

  • Decor

    A well-lit meeting room with tables and a television arranged for a gathering.

  • Building

    Modern building entrance surrounded by trees and landscaping.

  • Architecture

    The image shows the entrance of a building with stairs leading up to it, surrounded by plants and a pathway.

  • Trees

    A sunny outdoor patio with tables, chairs, and umbrellas surrounded by trees.

  • Windows

    An empty dining room with round tables, chairs, and large windows letting in natural light.

  • Entrance

    The image shows the entrance of a building with stairs leading up, surrounded by railings and plants.

  • Outdoor

    A tranquil outdoor patio area featuring tables with umbrellas, surrounded by trees.

  • Pathway

    A view of a parking lot with several cars, surrounded by trees and a fenced pathway on a clear day.

  • Office

    A spacious office waiting area with a reception desk, large windows, and indoor plants.

Hughes Health And Rehabilitation

29 Highland Street, West Hartford, CT 06119

For more information about senior living options: (844) 490-3973

3.6 from 28 reviews
5 stars
17
4 stars
2
3 stars
0
2 stars
0
1 stars
9

Skilled Nursing Facility

Overall Review of Hughes Health And Rehabilitation

Pros

  • pro The nursing care was excellent, and the staff were kind and respectful.
  • pro The staff work exceptionally well as a team, with long-tenured members.
  • pro Low staff turnover contributes to continuity of care and strong relationships with residents.
  • pro The people at Hughes are what makes it a great facility.
  • pro The team provided wonderful care for Mom over more than four years.
  • pro The facility is clean, with attentive staff and no foul odors.
  • pro The warmth in the home is contagious.
  • pro The new check-in system is much better than the old manual process.
  • pro The mother was treated like a queen.

Cons

  • pro One reviewer would give zero stars to the facility.
  • pro Visitors were not greeted outside the facility.
  • pro The interior was filthy and alarmingly dirty.
  • pro Fruit flies were all over the facility.
  • pro The food served was inedible.
  • pro Evening staff from an agency were rude, careless, and rough.
  • pro The facility is very dated.
  • pro The hallways smelled bad and patients were vomiting.
  • pro There were lazy aides and nurses who needed more training.
  • pro Care for routine needs, such as bathroom assistance, could take more than 15 minutes.
  • pro A nurse stated she hates her job and planned to quit.
  • pro The equipment, including wheelchairs, was falling apart.

Review

The collection of comments about Hughes reveals a facility that evokes two very different experiences at once. On one hand, there are strong, heartfelt endorsements of nursing care and the kind, respectful way that some staff interact with residents. One reviewer begins with praise for the nursing, noting excellent care and staff who are attentive and respectful. Another observer emphasizes the warmth of the home itself and the way the staff treat loved ones - describing care that feels personal, with testimonials like "they treat me like a queen" and remarks about the overall warmth that seems to radiate through the environment. A number of residents and families also highlight the long-term commitment of the caregiving team, praising a team-based approach and a sense of continuity that comes from staff who stay for many years, sometimes over two decades. In particular, several reviews point to the southwest wing as a bright spot, where teamwork and consistency appear to translate into reassuring care when family members are not present.

Yet alongside these affirmations is a chorus of serious concerns that many readers would find alarming. A recurring thread centers on the admission process and initial impressions: some families arrived to meet a loved one who was supposed to be admitted, only to find no one outside to greet them, forcing them to locate a wheelchair inside the building and bring it out. The dissatisfaction widened once inside, with complaints that the facility appeared dirty and dated, and that help was slow to arrive even when safety and dignity were at stake. One reviewer left after only a short stay, citing a dirty environment, visible fruit flies, and a sense that the place was not well cared for. The negative feedback extended to daily operations - claims that evening staff, described as agency-backed, could be rude, careless, or rough, and that patients could be left to manage without assistance for long stretches of time. A warning was issued to prospective families to research the place thoroughly and consider a site visit before committing, noting experiences of being rushed and then having to relocate a relative after a brief stay.

There are also pointed complaints about cleanliness and maintenance that echo across several entries. Some reviewers acknowledge that the facility may look older from the outside, even describing it as "very dated," and then note issues like smells in the hallways or a general sense of neglect. Others recount equipment failures, such as wheelchairs in disrepair, or routine tasks like timely assistance with bathroom needs being delayed for extended periods. One poignant account describes a nurse who, after a late visit, expressed discontent with her job and indicated she might quit, leaving a family member feeling humiliated and anxious about the care plan the following day. In another strongly worded note, a reviewer called the facility "disgusting and appalling" and claimed the care was subpar, with concerns when advocacy for a loved one was met with a cooling of the staff's attentiveness.

Amid the tension between praise and critique, some reviews attempt to separate the facility's physical condition from the quality of the interpersonal care. A number of families emphasize how crucial it is to distinguish the human element - the kindness, responsiveness, and professional dedication of the caregivers - from the building's age or cleanliness. Several accounts commend individuals who went above and beyond, including administrators who pitched in to assist and therapists who helped a resident make meaningful improvements. Names like Seti, Nermala, Shannon, Tania, Gary, Tiana, Amy, and Clyde surface in multiple testimonials as exemplars of care and compassion. In these narratives, the people on the ground are the enduring thread that can leave a family feeling that their loved one was truly looked after, even when other aspects of the experience fell short.

A few reviewers jog between the poles of highly favorable and deeply critical, underscoring how variable the experience can be within the same facility. Some families recall cozy, warm atmospheres and comforting interactions that helped relatives feel at ease; others recount a hospital-like urgency where time and resources seemed stretched thin, and where a lack of consistent attentiveness led to embarrassment or avoidable discomfort for residents. The contrast extends to the impressions of cleanliness and architecture: some describe clean spaces, pleasant surroundings, and a sense of care that makes the environment feel welcoming; others insist the place had the look and odor of an older, neglected facility, with a sense that upkeep and maintenance were not prioritized.

In a counterpoint to the broader negative sentiment, another note from a different reviewer describes a positive visit to a relative who had moved there, in which the aunt's dementia appeared to be managed with empathy and care. The reviewer from Arizona observed a cozy and warm atmosphere and described the staff as friendly and caring. They noted that the aunt looked better than in a previous time and seemed comfortable and capable with her walker. This single perspective reinforces the overarching message: experiences at Hughes are not uniform, and a family's perception of quality can hinge on who is there, when they visit, and which wing or department they encounter.

Taken together, the reviews sketch a facility with real strengths and notable challenges. The strongest voices celebrate compassionate, capable nursing care and a workforce characterized by longevity, teamwork, and a commitment that many families find deeply reassuring. The most critical voices, however, raise serious concerns about cleanliness, outdated conditions, responsiveness, staff consistency, and the overall safety and dignity of residents. For families considering Hughes, the message is clear: expect a spectrum of experiences. A careful site visit, direct conversations with administration and frontline staff, and a careful review of which wing or department your loved one would be assigned may be essential steps to determine whether Hughes can meet specific needs and expectations.

Features

Housing

  • 170 resident community capacity 170 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Bradley International (12 miles away) Bradley International (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Hughes Health And Rehabilitation in West Hartford, CT is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on both physical and mental wellness, this community provides a variety of activities, dining options, and assistance with daily living tasks.

Residents at Hughes Health And Rehabilitation can enjoy the convenience of an on-site beauty salon where they can receive professional hair and beauty treatments. They also have access to cable or satellite TV in their fully furnished apartments for entertainment purposes. For transportation needs, the community offers community-operated transportation as well as transportation arrangements for non-medical purposes and for doctors' appointments.

To stay connected with friends and family or to browse the internet, residents can utilize the computer center and Wi-Fi/high-speed internet available on-site. The dining room offers restaurant-style dining with special dietary restrictions accommodated. Housekeeping services are provided to ensure a clean and comfortable living environment.

For recreational activities, residents can make use of the fitness room to stay active or relax in the outdoor space or garden areas. There is also a gaming room where individuals can engage in various leisure activities. Additionally, there is a small library available for those who enjoy reading.

Regarding care services, Hughes Health And Rehabilitation has 24-hour call system and supervision to prioritize resident safety. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided along with meal preparation and service according to specialized diets like diabetes diet. Mental wellness programs are implemented to support residents' emotional health.

The community strives to create a vibrant social environment by offering concierge services and coordinating planned day trips for residents' enjoyment. Residents themselves can organize activities while scheduled daily activities ensure there is always something happening within the community.

Located in West Hartford, CT, Hughes Health And Rehabilitation benefits from its proximity to various amenities including cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have easy access to a range of services and resources in the surrounding area.

In summary, Hughes Health And Rehabilitation is a well-rounded assisted living community that prioritizes the physical and mental wellness of its residents. With numerous amenities and care services available, residents can enjoy an enriching and comfortable lifestyle while having their needs fully met.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.2 miles)
  • CVS Pharmacy (0.4 miles)
  • CVS Pharmacy (0.5 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (1.8 miles)
  • Walgreens (2 miles)

Restaurants

  • Spigot Cafe (0.5 miles)
  • Artisan (1.2 miles)
  • Max's Oyster Bar (1.3 miles)
  • Bartaco (1.3 miles)
  • Barcelona Restaurant (1.3 miles)
  • Restaurant Bricco (1.4 miles)
  • Zohara (1.4 miles)

Parks

  • Elizabeth Park (0.6 miles)
  • Fernridge Park (1.7 miles)
  • Bushnell Park (2.1 miles)
  • Satan's Kingdom State Recreation Area (2.2 miles)
  • Wolcott Park (2.7 miles)
  • Mill Pond Park (5.1 miles)
  • Stanley Quarter Park (5.7 miles)

Physicians

  • SHE Medical (0.7 miles)
  • Woodland Women's Health Associates (0.8 miles)
  • Medical Oncology and Blood Disorders (0.9 miles)
  • Assoc'd Ear Nose and Throat Specialists (1 miles)
  • Hartford Orthopedic Surgeons (1.1 miles)
  • Woodland Anesthesiology Associates PC (1.2 miles)
  • Uconn Health Partners (1.2 miles)

Places of Worship

  • Universalist Church of West Hartford (1.1 miles)
  • Emanuel Synagogue (2.3 miles)
  • Jehovah's Witnesses (2.8 miles)
  • Jehovah's Witnesses (5.8 miles)

Hospitals

  • St Francis Hospital (1.1 miles)
  • Infectious Disease Division (2.2 miles)
  • Newington Veterans Hospital (4.6 miles)
  • Menla Holistic Health (5.8 miles)

Cafes

  • Starbucks (1.4 miles)
  • Starbucks (1.9 miles)
  • Blue State Coffee (2.3 miles)
  • Rebel Dog Coffee Co. EAST HARTFORD (4.5 miles)
  • Panera Bread (6.1 miles)

Transportation

  • Union Station (1.9 miles)
  • Pratt & Whitney (4.2 miles)

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