West Covina Healthcare Center

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  • Interior

    A quiet hallway in a healthcare facility, lined with doors on either side.

  • Decor

    A welcoming reception area featuring a floral arrangement and a large mirror.

  • Dining

    A spacious dining room setup with red tables and a television, creating a welcoming atmosphere.

  • Landscaping

    A well-designed outdoor space featuring lush artificial grass and decorative flower pots.

  • Outdoor

    A black folding table set up under a tent in an outdoor patio area, surrounded by potted plants and a white fence.

  • Bathroom

    A view of a bathroom door with a grab bar beside the toilet.

  • Television

    A dining area featuring a brown table with a plant, set against a backdrop of hardwood flooring and a television.

  • Healthcare

    A view of a patient room in a hospital featuring medical equipment and a bulletin board.

  • Accessible

    An accessible toilet setup with support bars and handrail for easier use.

West Covina Healthcare Center

850 South Sunkist Avenue, West Covina, CA 91790

For more information about senior living options: (844) 490-3973

3.2 from 60 reviews
5 stars
26
4 stars
6
3 stars
3
2 stars
3
1 stars
22

Skilled Nursing Facility

Overall Review of West Covina Healthcare Center

Pros

  • pro The staff are described as caring, compassionate, and attentive to residents' needs.
  • pro The facility is clean, well-maintained, and welcoming.
  • pro The rehabilitation and physical therapy teams are praised for their excellent care and teamwork.
  • pro The nursing staff, including Andres Garcia and Don Martin, are consistently praised for being helpful, respectful, and approachable.
  • pro Administration and admissions are commended for providing clear updates and peace of mind to families.
  • pro The dining program offers thoughtful menu options and a pleasant dining area that fosters a sense of community.
  • pro Families feel that staff go above and beyond to ensure residents feel valued and respected.
  • pro The facility is considered by many as one of the best nursing homes to visit and is highly recommended.

Cons

  • pro The staff do not respond promptly to call buttons or patient concerns.
  • pro A call for help was left unanswered and staff did not know how to respond beyond calling 911.
  • pro The food is served cold and of poor quality.
  • pro There are reports of neglect and unsafe conditions, such as rooms being uncomfortably hot and problems being ignored.
  • pro A family member reported a loved one died due to poor care and horrible conditions (e.g., mattress on the floor and unsanitary issues).
  • pro There have been claims of theft and lack of accountability for personal belongings, including missing clothing.
  • pro One reviewer stated the facility should be shut down due to ongoing problems.

Review

Taken together, the collected reviews reveal a facility with a mix of warmth, competence, and genuine care on one hand, and serious safety and communication gaps on the other. Many families describe West Covina Healthcare Center as a place where compassionate staff, attentive nurses, and a strong rehab program can make a real difference in a loved one's experience. Several accounts praise specific caregivers, note how the team works in concert, and emphasize the reassurance that comes from regular updates and a sense of being "on watch" around the clock. For example, several reviews single out nurses like Andres Garcia and Don Martin for their accessibility, approachability, and willingness to answer questions. Families speak of warm, loving environments, professional and attentive care, and teams that "go above and beyond" to support both patients and their relatives.

On the other hand, a sizeable portion of the feedback centers on frustrations with responsiveness and safety. A recurring concern is the lack of timely responses to call buttons or patient concerns, with at least one account describing a call that went unanswered and another indicating that staff didn't know how to proceed beyond calling 911. Temperature control and overall patient safety show up in negative reviews as well, including a frightening report of a patient's room temperature reaching 87 degrees and a sense that such problems were ignored rather than promptly addressed. There are alarming allegations of neglect, including dehydration incidents requiring emergency response, and a suggestion that some staff may not consistently meet basic standards of care. A few reviews paint an alarming picture of privacy and security failures, including a claim that a family member was blocked from visiting a relative without a court order and other disturbing anecdotes about belongings going missing or inadequate room safety.

Food and dining experiences form another axis of divergence. Several reviews describe the food as "terrible," cold, or unappetizing, reflecting genuine dissatisfaction with meals. Yet other accounts praise the dining experience, highlighting thoughtful menus, variety, and a clean, welcoming dining area. One reviewer even commends the menu for offering options tailored to residents' needs and describes the dining area as a place that invites community and regular social interaction. In short, dietary experiences appear to be highly personal and vary significantly from resident to resident.

Cleanliness and the physical environment receive mixed treatment as well. Some reviewers note that rooms are clean and the facility is well-maintained, with ongoing improvements cited in several posts. Others point to neglected areas in certain moments - issues with room temperature control, bed setups, or the perception that some staff are more focused on a paycheck than compassionate care. A few comments reflect serious dissatisfaction with the physical surroundings and the overall atmosphere, including claims that the facility's conditions worsened for some residents or that certain incidents raised questions about the quality of care.

The stories also reflect a broader message from families: the facility performs best when there is active family involvement and when care teams maintain open, ongoing communication. Several reviewers emphasize the value of tours and direct conversations with admissions staff to set realistic expectations before placement. Those who do tour or call ahead frequently report being reassured by staff who keep families informed with regular updates. Across multiple voices, administrators and caregivers are praised when they respond with transparency and show a clear commitment to improving care, reinforcing the idea that the facility, like any long-term care setting, benefits from continuous evaluation and accountability.

Overall, West Covina Healthcare Center emerges as a place with real strengths in compassionate, attentive nursing and rehabilitative care, especially among dedicated nurses and therapy teams. Yet it also carries significant worries about responsiveness, patient safety, and some aspects of daily operations that understandably trouble families. Positive experiences tend to center on specific staff members and successful rehab outcomes, while negative experiences frequently focus on unanswered calls, temperature and dehydration concerns, privacy issues, and inconsistencies in dining and daily care. For anyone considering this facility, the prevailing takeaway is clear: there are remarkable, caring interactions here, but potential residents and families should plan thorough visits, ask pointed questions about safety protocols and response times, and seek out up-to-date assurances about staffing, training, and ongoing quality improvements.

Features

Housing

  • 97 resident community capacity 97 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (20 miles away) Ontario International (20 miles away)
  • Long Beach (Daugherty) (21 miles away) Long Beach (Daugherty) (21 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The West Covina Healthcare Center in West Covina, CA is an ideal assisted living community for seniors seeking a comfortable and enriching lifestyle. Our community offers a wide range of amenities to ensure that our residents have everything they need to live their best lives.

For those who enjoy looking their best, we have a beauty salon on-site where residents can get pampered. Our spacious accommodations come fully furnished and include private bathrooms, ensuring comfort and convenience. Residents can stay entertained with cable or satellite TV in their rooms, as well as access to our gaming room and small library.

We understand the importance of maintaining an active lifestyle, which is why we provide a fitness room and offer wellness programs to promote mental well-being. Our outdoor space and garden provide a peaceful environment for residents to relax and enjoy nature.

Meals at our community are a highlight, with restaurant-style dining offered in our elegant dining room. We are happy to accommodate special dietary restrictions, including diabetes diets, ensuring that residents receive nutritious meals tailored to their needs.

Transportation is stress-free at West Covina Healthcare Center. We offer community-operated transportation for easy access to nearby amenities such as cafes, parks, pharmacies, restaurants, and hospitals. We also provide transportation arrangements for non-medical purposes and doctors' appointments.

To assist with daily activities, our caring staff is available 24/7. We offer assistance with bathing, dressing, transfers, meal preparation, medication management, and more. Our mental wellness program aims to support residents' emotional well-being.

At West Covina Healthcare Center, residents can enjoy a vibrant social life through resident-run activities and scheduled daily activities. Concierge services are available to cater to individual needs and preferences. For those who love exploring the surrounding area, planned day trips allow residents to experience new adventures.

With its extensive amenities and care services tailored to individual needs, West Covina Healthcare Center offers a welcoming assisted living community where seniors can thrive and enjoy a fulfilling lifestyle.

Nearby Places of Interest

This area of West Covina, California offers a convenient and bustling community with various amenities for senior living. With multiple cafes such as Porto's Bakery & Cafe and Panera Bread nearby, residents can enjoy a variety of dining options. There are also several pharmacies like CVS and Walgreens within close proximity for easy access to medication and healthcare needs. In terms of medical care, the neighborhood is in close proximity to hospitals like Kindred Hospital San Gabriel Valley and Kaiser Permanente Baldwin Park Medical Center. Additionally, there are plenty of parks for seniors to enjoy outdoor activities and Metro transportation for easy travel around the city. The area also offers a range of religious institutions for spiritual support, such as Arcadia Chinese Baptist Church and Saint Rita's Catholic Church. Overall, this vibrant neighborhood provides a well-rounded environment for seniors looking to settle down in West Covina.

Cafes

  • Porto's Bakery & Cafe (0.7 miles)
  • Panera Bread (0.9 miles)
  • Starbucks (3.4 miles)
  • Starbucks (3.8 miles)
  • Flo's Coffee Shop (4.1 miles)
  • Starbucks (5.3 miles)
  • Starbucks (5.4 miles)

Pharmacies

  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (2.5 miles)
  • Walgreens (2.6 miles)
  • CVS Pharmacy (2.7 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (3.4 miles)

Hospitals

  • Kindred Hospital San Gabriel Valley (2.1 miles)
  • Kaiser Permanente Baldwin Park Medical Center (2.2 miles)
  • Rowland Convalescent Hospital (3.1 miles)
  • City Of Hope (4.3 miles)
  • Hope (4.3 miles)
  • Methodist Hospital of Southern California (6.9 miles)
  • Ahmc Whittier Hospital Medical Center (8.9 miles)

Restaurants

  • In-N-Out Burger (3.8 miles)
  • Master Fresh Donuts (4.1 miles)
  • McDonald's (4.8 miles)
  • In-N-Out Burger (4.9 miles)
  • In-N-Out Burger (5.4 miles)
  • Thirsty Cow Korean BBQ (5.5 miles)
  • Banana Bay Restaurant (6.2 miles)

Parks

  • Creekside Park (4.9 miles)
  • Live Oak Park (6.1 miles)
  • Arcadia County Park (6.7 miles)
  • Rosemead Park (6.9 miles)
  • Frank G. Bonelli Regional Park (7.6 miles)
  • Michigan Park (8.4 miles)

Transportation

  • Metro - Monrovia Station (5.3 miles)

Theaters

  • AMC Puente Hills 20 (5.4 miles)
  • 0206 Amc Bar Santa Ani (7.3 miles)

Physicians

  • Healthcare Partners Medical Group (6.3 miles)
  • Glendora Dentistry (6.4 miles)
  • Doheny Eye Center (7 miles)
  • Santa Anita Medical Plaza (7 miles)
  • Healthcare Partners (8.1 miles)
  • Kaiser Permanente Diamond Bar Medical Offices (8.2 miles)
  • Foothill Dermatology Medical Center (8.3 miles)

Places of Worship

  • Arcadia Chinese Baptist Church (6.4 miles)
  • First Evangelical Church Arcadia (6.7 miles)
  • Real Life (6.8 miles)
  • Calvary Chapel Golden Springs (8.6 miles)
  • Saint Rita's Catholic Church (8.9 miles)

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