Maxim Healthcare

Pros

• Maxim Healthcare Center has played a major role in a child's progress with compassionate, patient, and dedicated staff.
• The office's coverage coordination, make-up hours, and regular check-ups are reassuring and reliable, prioritizing the child's care.
• The ABA team - including BTs, RBTs, mid-levels, and supervisors - are skilled, supportive, and actively involved.
• The therapists are knowledgeable in ABA and genuinely kind and attentive, leading to improvements in communication, behavior regulation, and social interaction.
• Administrative staff are informative, responsive, and clear in communication, reflecting a strong commitment to quality care.
• Families report meaningful improvements in their children and highly recommend Maxim's services.
• The nursing staff are caring, skilled, and go above and beyond to support the child and family.
• Leadership, including Grant, is described as professional, approachable, and central to delivering excellent service.

Cons

• The reviews describe the office as having some of the worst communication with BTs and families, citing rudeness, lack of follow-through, and overall poor communication.
• BTs are expected to repeatedly request clients, secure coverage, and fight for compensation when sessions are canceled at the door.
• BTs may be canceled at the door and forced to go home unpaid, accept a far reroute, or wait hours, which is deemed unfair.
• Mileage reimbursement is described as a tedious process requiring weekly mailed forms.
• The scheduling is criticized for being frequently incorrect, not fixed promptly, or sometimes not functioning at all.
• The reviews note a lack of yearly raises, with staff having to chase management for one and often not receiving a response.
• The company is accused of offering low pay/low compensation, with pay concerns frequently raised.
• Outings and client toys are often not funded by the office, leaving staff to pay out of pocket.

Review

Maxim Healthcare Center has been a central and transformative presence in my family's life, especially for my son, whose progress has been supported since he was two and a half years old. The consistency of care, the helpfulness of the office in handling coverage, the flexibility to make up hours, and the regular check-ins have all felt dependable and reassuring. It's not easy to find a service where care remains a priority, and for us Maxim has consistently delivered on that promise.

At the heart of our experience is the ABA program and the dedicated team that surrounds it. The staff - from behavior technicians (BTs) and registered behavior technicians (RBTs) to mid-level clinicians and supervisors - has been remarkable. They are not only skilled in ABA techniques but also genuinely kind, patient, and attentive to our child's unique needs. We have witnessed measurable growth in our child, including improved communication, better behavioral regulation, and richer social interactions. The collaboration across the therapy team has made a real difference, and we remain grateful for the expertise and care provided.

The impact of Maxim's work extends beyond the therapeutic sessions. Numerous families have described the staff as compassionate, professional, and deeply invested in helping children grow and succeed. The care team has become a stabilizing force in daily life, with some families noting that the caregivers and nurses go above and beyond to make their child feel comfortable and loved. The long-standing relationships with nurses - such as those who have supported a child for many years - have created a sense of trust and security that is hard to replicate elsewhere.

Administratively, many families have highlighted a positive and responsive experience. The office staff are often described as informative and proactive, taking the time to explain coverage details and to work with families on their specific needs for a BT. Regular check-ins and a willingness to adapt to evolving circumstances have reinforced a sense that quality care is a collaborative, ongoing effort rather than a one-off service. When the system runs smoothly, families feel that Maxim is organized and parent-friendly, which can make a substantial difference in managing care at home.

There are several deeply meaningful stories that underscore why Maxim is valued by families. In Pomona, a long-term relationship has formed with the office and with the care team, including John, Amanda, Espie, and Grant, who are repeatedly credited with professionalism, approachability, and practical support. Nurses Cyndi and Sandra are frequently described as "angels" who brighten a child's day and provide care that feels both skilled and heartfelt. For many families, these relationships translate into confidence and peace of mind, knowing that their loved one is in capable and considerate hands.

Beyond the pediatric context, Maxim has also provided nursing care for older family members over many years, with reviews noting that long-term nurses become like family. The office staff are described as friendly and helpful, reinforcing a sense of continuity and reliability across different generations of care. In one family, a 19-year-old son with multiple medical issues has been cared for by three nurses who have become like family, underscoring the personal, compassionate dimension of Maxim's service that families value deeply.

Despite the overwhelmingly positive experiences, some reviews raise important concerns about communication and operational challenges. A recurring critique centers on the office's communication with BTs and families, with some families noting rudeness, a lack of follow-through, and inconsistent updates. BTs have reported needing to repeatedly advocate for clients, coverage, and fair compensation when sessions are canceled at the last minute. The frustration of being redirected to far-away assignments, or left waiting for hours, highlights systemic issues around scheduling and reimbursement that affect morale and financial fairness.

Other pointed critiques touch on practical inconveniences: mileage reimbursement often requires tedious paperwork that must be mailed weekly, and there are gaps around funding for staff outings or client toys, with some expenses seemingly falling to employees to cover out of pocket. Schedule accuracy can be inconsistent, and some families mention that annual raises are slow to implement or may not occur unless staff push for them. Taken together, these issues paint a picture of a capable and compassionate organization that still faces real operational hurdles that impact the day-to-day experience of BTs and families alike.

In sum, Maxim Healthcare Center is seen by many families as a source of profound, tangible benefit for the health and development of children and the well-being of entire households. For numerous parents, siblings, and loved ones, the care team - especially the ABA specialists and nurses - has provided stability, compassion, and a measurable positive difference in daily life. The leadership and specific managers and coordinators, such as Grant and the office staff, are frequently recognized for fostering a supportive environment and for sustaining a culture of service. While there are legitimate concerns about communication, scheduling, and compensation processes, the overarching sentiment is one of gratitude and loyalty: Maxim is a valued partner in care, whose dedicated professionals have become an essential part of the families they serve.

This part of West Covina, California, offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. With several cafes, pharmacies, hospitals, restaurants, parks, transportation options, theaters, physicians' offices, and places of worship within a few miles radius, residents have easy access to essential services and entertainment options. The presence of healthcare facilities like Kaiser Permanente Baldwin Park Medical Center and City Of Hope ensures quality medical care close by. Parks like Creekside Park and Live Oak Park provide opportunities for outdoor recreation and relaxation. Additionally, the diverse selection of eateries cater to different tastes and preferences. Overall, this area provides a well-rounded environment suitable for senior living.

Cafes

• Porto's Bakery & Cafe (0.6 miles)
• Panera Bread (0.8 miles)
• Starbucks (3.2 miles)
• Starbucks (3.7 miles)
• Flo's Coffee Shop (4.2 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)

Hospitals

• Kindred Hospital San Gabriel Valley (2 miles)
• Kaiser Permanente Baldwin Park Medical Center (2.3 miles)
• Rowland Convalescent Hospital (3 miles)
• City Of Hope (4.3 miles)
• Hope (4.3 miles)
• Methodist Hospital of Southern California (7 miles)
• Casa Bonita (8.9 miles)

Restaurants

• In-N-Out Burger (3.7 miles)
• Master Fresh Donuts (4.2 miles)
• In-N-Out Burger (4.8 miles)
• McDonald's (4.9 miles)
• In-N-Out Burger (5.5 miles)
• Thirsty Cow Korean BBQ (5.5 miles)
• Banana Bay Restaurant (6.2 miles)

Parks

• Creekside Park (4.9 miles)
• Live Oak Park (6.2 miles)
• Arcadia County Park (6.8 miles)
• Rosemead Park (7 miles)
• Frank G. Bonelli Regional Park (7.5 miles)
• Michigan Park (8.5 miles)
• La Bonita Park (9.3 miles)

Transportation

• Metro - Monrovia Station (5.4 miles)

Theaters

• AMC Puente Hills 20 (5.4 miles)
• 0206 Amc Bar Santa Ani (7.4 miles)

Physicians

• Glendora Dentistry (6.3 miles)
• Healthcare Partners Medical Group (6.3 miles)
• Santa Anita Medical Plaza (7.1 miles)
• Doheny Eye Center (7.1 miles)
• Healthcare Partners (8 miles)
• Kaiser Permanente Diamond Bar Medical Offices (8.2 miles)
• Foothill Dermatology Medical Center (8.2 miles)

Places of Worship

• Arcadia Chinese Baptist Church (6.5 miles)
• Real Life (6.6 miles)
• First Evangelical Church Arcadia (6.7 miles)
• Calvary Chapel Golden Springs (8.5 miles)
• Saint Rita's Catholic Church (9 miles)