Windsor Terrace Health Care
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7447 Sepulveda Boulevard, Van Nuys, CA 91405
For more information about senior living options: (844) 490-3973
The staff are kind, compassionate, and professional. The facility is consistently clean and well maintained. Nurses and therapists provide attentive care and go above and beyond. Patients are treated with dignity and respect. Leadership from Cristina Castro and Ana Tolossa is praised for caring, supportive guidance. Families feel reassured and grateful for the high quality of care their loved ones receive. Rehabilitation services (PT/OT/SLP) are excellent and help patients regain function.
The reviews describe Windsor Terrace as dirty, poorly maintained, and hot, with rooms and drapes in disrepair. The staff are portrayed as uncaring and unresponsive, often ignoring calls for help and delaying medications. There are serious accusations of theft of belongings by staff, with claims that reimbursements were not provided despite proof and camera evidence. Understaffing is repeatedly cited, leading to patients sitting in hallways and receiving little interaction or attention. Multiple reviews warn others to avoid the facility, including statements like "DO NOT BRING A LOVED ONE HERE" and "STAY AWAY." Several accounts describe life-threatening neglect resulting in infections, ICU stays, and even deaths among residents. The administration is criticized as incompetent or money-focused, with alleged mismanagement and lavish spending that prioritizes optics over care. The facility is described as old and unsafe, with malfunctioning equipment, poor food, and inadequate wound or hygiene care. There are reports of abusive or humiliating treatment, including shaming patients for incontinence and neglect of basic hygiene. Staff composition and training are questioned, with references to reliance on "registry" nurses and inconsistent care across shifts.Windsor Terrace Health Care in Van Nuys is best suited for families seeking a skilled nursing and rehab environment that can feel like a family-run home when the right staff are on duty. The community rewards residents who value hands-on therapy, personal attention from nurses and CNAs, and a warm, communicative intake process. It works best for long-term care or short?term rehabilitation when family members are prepared to stay closely involved, advocate consistently, and press for clear care plans and timely updates.
Those who should consider alternatives are families facing a higher bar for reliability and oversight. Repeated concerns about understaffing, inconsistent responsiveness, and administrative friction show up in a substantial minority of reviews. If a resident requires constant, around?the?clock monitoring, highly predictable medication administration, or is particularly vulnerable to neglect on any shift, Windsor Terrace may not meet those needs. Families wary of theft or care lapses, or those who cannot tolerate wide swings in day-to-day operations from shift to shift, will want to explore other options.
On the positive side, Windsor Terrace earns marks for compassionate, capable nursing care when the right team is present. Numerous residents and families highlight attentive CNAs, skilled therapists, practical rehab programs, and clean, well-run clinical spaces. The most compelling testimony centers on therapists who push for recovery, and on nurses and case managers who maintain open lines of communication and continuity of care. In several long-term affiliations, families describe Windsor Terrace as a place where care givers treat residents with respect, dignity, and a sense of belonging, which can dramatically improve outcomes and the emotional climate of recovery or sustained functioning.
Yet the downsides cannot be ignored. A sizable portion of reviews allege inconsistent staffing, delayed responses to calls, and administrative bottlenecks. Some accounts recount serious lapses - medication delays, neglectful behavior, or unsafe practices - that are hard to dismiss. The facility's appearance and upkeep also receive mixed feedback: some call it clean and well maintained, others describe odors, outdated furnishings, and maintenance gaps. The disconnect between the most compassionate frontline staff and higher-level management can leave families with uneven experiences, depending on which shift or which administrator is supervising care at any given time.
Against this backdrop, the strongest decision-driving factor is the degree of risk families are willing to tolerate and how proactive they intend to be. The facility's standout staff - names repeatedly praised in multiple reviews - demonstrate that when competent leaders and frontline teams align, Windsor Terrace delivers excellent rehabilitative momentum, meaningful daily routines, and genuine warmth. If a family can secure reliable points of contact (for admissions, case management, and daily updates) and insist on watching staffing levels, care plans, and medication workflows closely, the pros can significantly offset the cons. For residents with steady, predictable needs and families committed to ongoing oversight, Windsor Terrace can function as a strong, nurturing bridge to independence or recovery.
For families choosing Windsor Terrace, practical diligence is essential. Request a current tour focused on patient-to-staff ratios on the floor, request to meet the floor supervisor and key nurses, and ask for a concrete plan of care with timelines for rehab milestones and daily routines. Probe about incident reporting, how often care plans are updated, and the process for addressing concerns without bureaucratic delay. Look for consistency: are there trusted aides or therapists who have demonstrated reliability across multiple visits or stays? Clarify room assignments, housekeeping responsiveness, and the facility's mechanism for safeguarding residents' belongings. Finally, assess the overall atmosphere during visits - the sense of organization, the responsiveness of the front desk, and the degree to which families feel welcomed and informed.
In the end, Windsor Terrace stands as a viable choice for families who place high value on compassionate, goal-focused rehab and ongoing caregiver relationships, and who can actively supervise care on a steady basis. For those who demand uniform staffing reliability, rapid responsiveness, and ironclad administrative discipline, alternatives may offer a sturdier guarantee. A disciplined, informed approach - anchored by direct conversations with admissions and care leadership, plus up-to-date references from recent residents - will determine whether Windsor Terrace becomes a trusted, long-term partner or a facility to visit only after broader market comparison.
133 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (6 miles away) Los Angeles International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. HindiHindi language services are important for seniors in senior living communities because they cater to their cultural and linguistic needs, helping them feel more comfortable and connected. This can enhance communication, socialization, and overall well-being for Hindi-speaking seniors. RussianRussian language and cultural programs are important for seniors in senior living communities because they help residents maintain their cultural identity, connect with others who share their background, and engage in activities that are meaningful to them. These programs can improve seniors' mental and emotional well-being, enhance their sense of belonging, and make their overall living experience more fulfilling. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections. TagalogTagalog language services are important for seniors as they provide a sense of connection and comfort for those who speak the language. This can help them feel more at ease and engaged in their community, improving their overall well-being and quality of life. VietnameseVietnamese culture and language hold immense importance for seniors, as it fosters a sense of connection to their heritage and community. Access to Vietnamese services and resources can enhance their quality of life and provide a supportive environment where they feel understood and valued.Welcome to Windsor Terrace Health Care, a premier assisted living community located in the heart of Van Nuys, CA. Our facility is designed to provide a comfortable and enriching environment for our residents, with a wide range of amenities and services tailored to meet individual needs.
At Windsor Terrace, we prioritize the well-being and comfort of our residents. Our community features an array of amenities including a beauty salon, gaming room, fitness room, and wellness center that promote physical health and leisure. The beautifully landscaped outdoor spaces and garden provide serene spots for relaxation. With fully furnished accommodations, private bathrooms, kitchenettes, and restaurant-style dining options, our residents enjoy both privacy and social interaction.
Our dedicated staff offers comprehensive care services around the clock, ensuring 24-hour supervision and support. Residents receive assistance with daily living activities such as bathing, dressing, transfers, meal preparation, medication management, and tailored dietary plans accommodating special restrictions. We also emphasize mental wellness through engaging programs that nurture emotional health.
Windsor Terrace boasts an active lifestyle with numerous scheduled activities including fitness programs, planned day trips, resident-run events, and concierge services that keep our community vibrant. With a commitment to inclusion and diversity, we support communication in multiple languages including Hindi, Russian, Spanish, Tagalog, and Vietnamese.
Conveniently located near essential local amenities such as parks for recreation and tranquility; cafes for casual outings; pharmacies for healthcare needs; physicians? offices; a variety of restaurants; places of worship; theaters for entertainment; as well as hospitals for peace of mind in medical emergencies?everything you need is just moments away.
With community-operated transportation available for non-medical arrangements and transportation to doctor appointments managed by our helpful staff members?getting around has never been easier at Windsor Terrace Health Care.
Join us at Windsor Terrace Health Care where exceptional living meets unparalleled support?a place where you can truly feel at home!
Windsor Terrace Health Care is located at 7447 Sepulveda Boulevard, Van Nuys, CA 91405 in Los Angeles County, California
Windsor Terrace Health Care on seniors.fyi includes 10 photos including images showing garden, landscaping, outdoor, patio, putting green, rehabilitation, healthcare, physical therapy, and more.
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