Overall Review of Windsor Terrace Health Care
common
18 reviews mention this
Caring staff is a frequent theme
Many residents and families describe staff as kind and attentive to patients.
A large share of reviews praise the staff for showing up with professionalism, patience, and dignity when residents need help. Several reviews name nurses, CNAs, therapists, administrators, or case managers and describe consistent communication and support during recovery. At the same time, a smaller group of reviews raises concerns about neglect and responsiveness, so experiences appear to vary from reviewer to reviewer.
caveat
13 reviews mention this
Cleanliness is praised, but disputed
Reviews are split on cleanliness, with multiple residents calling it clean while others report dirty conditions.
Positive comments frequently mention clean rooms, bathrooms, and ongoing cleaning. Some reviewers also describe the facility as well maintained and organized. Negative reviews, however, describe dirty rooms or equipment, unpleasant odors, and general disrepair, including instances where visitors felt the facility conditions were unsafe or unsettling.
common
8 reviews mention this
Food gets both strong praise
Food is a recurring point in reviews, with several people saying it helped them feel better.
Several reviewers highlight dining as a strength, including comments about an executive chef and food that is tasty and satisfying. Other residents mention daily snacks, weight gain, or that the kitchen provides variety. There are also negative dining mentions, including complaints about food quality and whether diabetic diets were followed as expected.
common
5 reviews mention this
Activities and social time matter
Residents and families mention an active schedule of activities and entertainment.
Multiple reviews describe an activities department offering everyday events, games, and entertainment in dining rooms or resident areas. A few reviewers also connect these activities with keeping residents engaged while they recover. Reviews that focus on day-to-day care still often mention staff support around these schedules.
caveat
5 reviews mention this
Call-bell, staffing, and meds concerns
Some reviewers report delays in help, missed follow-through, and medication timing issues.
Several critical reviews describe understaffing or problems getting timely assistance, including waiting for help through calls or call lights. Other comments mention delays with medication administration and difficulty contacting nurses or case managers by phone. A smaller number of more balanced reviews mention that certain shifts feel more responsive than others, suggesting inconsistency.
caveat
2 reviews mention this
Security and missing items raised
A couple of reviews report missing belongings during a stay.
Two reviewers describe belongings going missing, including one account alleging stolen items despite having camera coverage. Another review describes a purse and wheelchair being discovered missing and later recovered. These reports stand out against the many positive comments focused on care and communication.
common
2 reviews mention this
Close to everyday services
The area includes nearby pharmacies, medical offices, and parks that can be reached in short drives.
For families doing errands or coordinating appointments, nearby options include pharmacies and physician-related locations. There are also parks and local transportation options nearby for visits and outings.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
133 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Resident parking
Restaurant-style dining
Security gate
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Burbank-Glendale-Pasadena (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
English
Caring nurses and excellent therapists with clean, well-kept rooms.
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