Windsor Terrace Health Care

Pros

• The care at Windsor Terrace is outstanding, with nurses who are very caring and attentive.
• The physical, occupational, and speech therapists, as well as the wound specialist, provide excellent service.
• The facility maintains clean and well-kept rooms, contributing to a comfortable environment for patients.
• Staff members respond quickly to calls for assistance, ensuring patients feel supported.
• Administrators demonstrate kindness and empathy, making families feel welcome during transitions.
• Patients appreciate the quality of the formal therapy received following surgeries.
• Many family members express gratitude for the compassionate care provided to their loved ones at Windsor Terrace.

Cons

• The CNAs were not providing showers for patients, leading to complaints from family members.
• Nurses did not respond to call lights for over two hours, causing pain and distress.
• Staff displayed disorganization and apathy, impacting the care provided.
• Patients were placed in inadequate situations upon admission, such as not receiving food or medication.
• The facility was perceived as understaffed, with insufficient nurses available for patient needs.
• Care quality declined during a patient's second stay, with no physical therapy provided and inadequate feeding assistance.
• Personal belongings frequently went missing, leading to frustrations and concerns about theft.
• One patient was not allowed to eat regular food despite being capable of doing so, resulting in feelings of starvation and neglect.
• Family members experienced difficulty visiting due to anger regarding their loved ones' care experiences in the facility.

Review

Windsor Terrace has garnered a range of reviews from families whose loved ones have received care at the facility. While some experiences are highly positive, others reveal significant concerns about the quality of care provided. Overall, the feedback paints a mixed picture, highlighting both the strengths and weaknesses of this skilled nursing facility.

On one hand, numerous families expressed immense gratitude for the outstanding care their loved ones received at Windsor Terrace. In particular, many noted the exceptional attentiveness and compassion displayed by nurses and therapists. One reviewer described their husband’s experience as “outstanding,” noting how quickly staff responded to calls for assistance and praising the quality of physical, occupational, and speech therapy he received during his ten-day rehabilitation stay. The cleanliness and organization of the rooms were also frequently mentioned as a strong point, contributing to an overall feeling of comfort within the facility.

Several family members highlighted specific staff members who went above and beyond in providing excellent care. For example, Muty was mentioned by name for treating families like her own. Similarly, other therapists such as Demetrius (PT), Erlinda (OT), and Estella received commendations for their dedicated efforts in assisting patients with rehabilitation. The administrators, Ana Tolossa and Cristina Castro, also earned praise for their welcoming demeanor and proactive approach in ensuring smooth transitions for newly admitted patients. These personal connections created a supportive environment that many found comforting during challenging times.

However, not all reviews reflected this level of satisfaction; several families reported distressing experiences that raised serious concerns about patient care at Windsor Terrace. One particularly alarming account described a patient’s struggle to receive basic necessities like showers and timely medical attention due to apparent understaffing or disorganization among aides. This reviewer detailed instances where call lights went unanswered for over two hours while suffering from pain—an unacceptable delay that severely impacted their experience at Windsor Terrace.

Another review shared a troubling narrative involving inadequate attention to post-hospitalization needs following surgery. A mother was neglected after being transferred back from the hospital without receiving proper therapy or support during her recovery phase. Accusations of apathy among medical assistants compounded frustrations related to insufficient communication regarding dietary restrictions and medication administration upon admission—a situation that left this family feeling deeply unsettled.

The highlight of these negative experiences included an unsettling incident reported by another visitor concerning theft within the facility itself. After having items mysteriously vanish on multiple occasions—including personal belongings like purses—the author described feeling angry and betrayed by what should have been a safe environment for their mother’s recovery. This culminated in an alarming situation where they had to involve law enforcement due to lost property becoming a recurrent issue.

Towards the end of these mixed accounts emerged emotional pleas from relatives regarding inadequate nutritional care—this time surrounding individuals who had previously enjoyed eating but were suddenly restricted under dubious circumstances imposed by staff decisions on food intake protocols. Families voiced helplessness when they attempted to bring favorite foods or even traditional holiday meals only to be denied those small acts of love toward their cherished relatives still residing at Windsor Terrace.

In summary, while there exist remarkable stories showcasing compassionate caregivers who positively impact patients' recovery journeys in skilled nursing settings like Windsor Terrace—there remains an undeniable need for systemic improvements addressing areas such as staffing levels along with nutrition protocols so every resident may enjoy enhanced quality standards devoid of preventable bitterness felt among struggling families seeking proper healthcare solutions in these facilities moving forward into future endeavors ahead.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• Southern California Orthopedic Institute (0.9 miles)
• Mid-Valley Comprehensive Health Center (1 miles)

Transportation

• Van Nuys FlyAway Bus Terminal to LAX (0.9 miles)
• Van Nuys Airport (VNY) (1.5 miles)
• North Hollywood Metro Station (5.8 miles)
• Burbank Airport Ride Share Pick Up (6.5 miles)
• Baggage Claim (6.5 miles)
• Hollywood Burbank Airport (BUR) (6.5 miles)
• Terminal A (6.6 miles)

Restaurants

• Wendy's (1.4 miles)
• La Corona Mexican Grill (1.7 miles)
• In-N-Out Burger (2 miles)
• McDonald's (2.1 miles)
• McDonald's (3 miles)
• McDonald's (3.6 miles)
• In-N-Out Burger (3.6 miles)

Hospitals

• Kaiser Permanente Emergency (2.3 miles)
• Veterans Administration (2.8 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (5.1 miles)
• Rinaldi Convalescent Hospital (5.3 miles)

Parks

• Lake Balboa Park (2.4 miles)
• Encino Bike Path (3.3 miles)
• Playground (3.4 miles)
• Van Nuys Sherman Oaks Park (3.5 miles)
• Coldwater Canyon Park (6.3 miles)
• Fryman Canyon Park (6.6 miles)
• Franklin Canyon Park (6.7 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (3.7 miles)
• Starbucks (5.3 miles)
• Porto's Bakery & Cafe (5.6 miles)
• Winnetka Bowl (6.1 miles)
• Starbucks (6.4 miles)
• Starbucks (7.1 miles)

Places of Worship

• Immanuel Bible Church (2.5 miles)
• St Michael & All Angels (5.8 miles)

Theaters

• Regal Sherman Oaks Galleria (3.5 miles)