Valerio Castle

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Valerio Castle

Valerio Castle

15360 Valerio Street, Van Nuys, CA 91406

For more information about senior living options: (844) 490-3973

3 from 7 reviews
5 stars
3
4 stars
0
3 stars
1
2 stars
0
1 stars
3

Assisted Living Board and Care Home Memory Care

Overall Review of Valerio Castle

Pros

  • pro There are aspects described as nice.
  • pro The text notes huge and nice aspects.

Cons

  • pro They stereotype people and host many transient residents because there are no cameras.
  • pro The staff are unprofessional.
  • pro They enter tenants' apartments without authorization.
  • pro The parking lot is full of trash.
  • pro They give sarcastic, dismissive responses to claims and tell tenants to hire a lawyer.
  • pro They refuse to refund the security deposit despite police reports and ongoing theft/break-ins.
  • pro Tenants have experienced harassment and property crimes (truck stolen three times, apartment broken into).

Review

The collection of reviews paints a troubling, almost systemic picture of a place that many feel is failing on the basics of safety, respect, and accountability. A common thread runs through the accounts: residents and visitors are treated with stereotypes and suspicion, particularly toward certain groups described as transient. The reviewers point to a lack of visible security measures - specifically noting that there are no cameras - and they claim this absence contributes to ongoing problems with mail, harassment, and general safety. The tone suggests a persistent feeling of being watched over by a staff that is more reactive than protective, with basic communications and operations often falling short of what people expect from a well-managed property.

One of the most alarming strands of the narratives centers on harassment and personal security. Several reviewers describe enduring harassment, and they connect this to a sense of broader negligence on the part of management. They mention mail being mishandled or lost, compounding an already stressful living situation. The sense of vulnerability is reinforced by reports of property-related crimes affecting residents: a truck stolen multiple times and a home broken into. In a particularly troubling claim, at least one reviewer says their name was used by "these people," which they believe contributed to a decision to bar or evict them after two years. The mention of police reports in this context underscores the severity of the perceived risks and the feeling that legitimate safety concerns were not adequately addressed by the management.

Economic and procedural consequences are another recurring theme. The reviews describe a troubling pattern around the security deposit, with residents arguing that they are entitled to refunds but facing ever-evolving excuses and delays. The sense conveyed is that, despite police reports and documented incidents, the management is slow to acknowledge fault or to process refunds, preferring to stall rather than resolve disputes. In combination with the described harassment and break-ins, this has the effect of magnifying the impact of the incidents, making the financial and emotional costs of staying in such an environment even higher for the residents who felt wronged.

The day-to-day experience at the property is portrayed as unprofessional and intrusive. The staff are described as unhelpful, with accounts of staff entering apartments without proper authorization or coordination. This invasion of privacy compounds residents' fears about personal safety and the integrity of their belongings. The parking situation is criticized as well, with lots reportedly filled with trash, signaling a neglect of basic maintenance and cleanliness that should be a given in any residential setting. Taken together, these elements contribute to a sense of disorder and a lack of respect for tenants.

Another layer of dissatisfaction concerns how issues are handled when residents try to file claims or seek resolution. The responses reviewers received are described as sarcastic and dismissive, with some being told to seek legal counsel because staff "had no time to listen." That kind of reaction - from "we don't have time to hear you" to "go hire a lawyer" - is seen as a failure of customer service and a barrier to fair treatment. The experience of attempting to engage with management feels adversarial rather than cooperative, leaving residents feeling unsupported in what should be straightforward processes for addressing damage, safety concerns, or deposit refunds.

Amid the various complaints, there is a brief, ambiguous note that stands apart: the line "There huge nd nice." Its meaning isn't clear within the surrounding claims, but its presence underscores the inconsistent and sometimes contradictory impressions that people leave about the place. It juxtaposes with the otherwise consistently negative experiences, hinting at a complex environment where not everyone is uniformly unhappy, even as the prevailing sentiment is one of frustration and disillusionment.

Taken as a whole, the reviews describe a property where safety, respect, and accountability appear to be significant problems. Stereotypes and the treatment of transient residents, combined with what many see as lax security, repeated property crimes, and intrusion into private spaces, create a climate of fear and mistrust. The handling of mail, the unclear path to refunds, and the reported unprofessional communication with residents further erode confidence in management. The cumulative effect is a portrait of a place that many feel does not protect its tenants or honor their concerns, leaving residents to navigate an environment that feels unsafe, unresponsive, and inconsistently managed.

Features

Housing

  • 4 resident community capacity 4 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Burbank-Glendale-Pasadena (6 miles away) Burbank-Glendale-Pasadena (6 miles away)
  • Los Angeles International (18 miles away) Los Angeles International (18 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Valerio Castle in Van Nuys, CA is a welcoming and comfortable assisted living community that provides both board and care home services as well as memory care. Our residents can enjoy a range of amenities to enhance their daily lives, including a spacious dining room where delicious meals are served, fully furnished rooms for their convenience, and access to a beautiful garden to enjoy the outdoors.

To ensure our residents have a stress-free living experience, we offer housekeeping services to keep their living spaces tidy and move-in coordination assistance for an easy transition. For connectivity needs, we provide telephone and Wi-Fi/high-speed internet access.

Our dedicated staff is committed to providing comprehensive care services to meet the unique needs of each resident. This includes assistance with activities of daily living such as bathing and dressing, transfers to ensure safety, coordination with health care providers for personalized healthcare plans, diabetes diets for those in need, meal preparation and service, medication management, special dietary restrictions accommodation, and even transportation arrangement for medical appointments.

Residents at Valerio Castle can engage in scheduled daily activities that promote social interaction and mental stimulation. Additionally, there are two cafes nearby along with multiple parks where residents can enjoy outdoor leisure time. Accessible pharmacies make it convenient for them to obtain their medications while nearby physicians ensure prompt medical attention if needed. There are also various restaurants nearby catering to different culinary preferences, ensuring plenty of dining options for residents.

With reliable transportation options available, getting around town or reaching doctors' appointments is hassle-free. Nearby places of worship offer spiritual support and opportunities for worship within the community. For entertainment purposes, there is a theater within close proximity that residents can visit at their leisure. Lastly, having hospitals nearby ensures quick medical attention during emergencies.

At Valerio Castle in Van Nuys, CA, we strive to create a warm and engaging environment where our residents feel safe and cared for while enjoying all the comforts of home.

Nearby Places of Interest

This part of Van Nuys, California offers a wide range of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With multiple pharmacies, hospitals, and physicians in close proximity, accessing healthcare services is both easy and convenient. In addition, there are plenty of dining options available including popular fast-food chains and local cafes. For recreational activities, there are several parks nearby where seniors can enjoy outdoor walks or relax in nature. The area also offers transportation options such as the FlyAway Bus Terminal to LAX and the North Hollywood Metro Station for those who may need to travel frequently. Places of worship and a theater provide additional opportunities for social engagement and entertainment. Overall, this part of Van Nuys provides a well-rounded community with essential services and facilities for seniors seeking a vibrant yet serene neighborhood to call home.

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (1.1 miles)
  • Rite Aid (1.7 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.5 miles)
  • CVS Pharmacy (2.6 miles)
  • CVS Pharmacy (2.8 miles)

Physicians

  • Southern California Orthopedic Institute (0.8 miles)
  • Mid-Valley Comprehensive Health Center (1.1 miles)

Transportation

  • Van Nuys FlyAway Bus Terminal to LAX (0.9 miles)
  • Van Nuys Airport (VNY) (1.4 miles)
  • North Hollywood Metro Station (5.8 miles)
  • Burbank Airport Ride Share Pick Up (6.5 miles)
  • Baggage Claim (6.6 miles)
  • Hollywood Burbank Airport (BUR) (6.6 miles)
  • Terminal A (6.7 miles)

Restaurants

  • Wendy's (1.5 miles)
  • La Corona Mexican Grill (1.6 miles)
  • In-N-Out Burger (1.9 miles)
  • McDonald's (2 miles)
  • McDonald's (3.1 miles)
  • McDonald's (3.5 miles)
  • In-N-Out Burger (3.7 miles)

Parks

  • Lake Balboa Park (2.3 miles)
  • Encino Bike Path (3.2 miles)
  • Van Nuys Sherman Oaks Park (3.4 miles)
  • Playground (3.5 miles)
  • Coldwater Canyon Park (6.3 miles)
  • Fryman Canyon Park (6.6 miles)
  • Franklin Canyon Park (6.6 miles)

Cafes

  • Starbucks (2.4 miles)
  • Starbucks (3.7 miles)
  • Starbucks (5.3 miles)
  • Porto's Bakery & Cafe (5.5 miles)
  • Winnetka Bowl (6 miles)
  • Starbucks (6.4 miles)
  • Starbucks (7.1 miles)

Hospitals

  • Kaiser Permanente Emergency (2.4 miles)
  • Veterans Administration (2.9 miles)
  • Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (5.2 miles)
  • Rinaldi Convalescent Hospital (5.4 miles)

Places of Worship

  • Immanuel Bible Church (2.6 miles)
  • St Michael & All Angels (5.7 miles)

Theaters

  • Regal Sherman Oaks Galleria (3.4 miles)

Frequently Asked Questions

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Nearby Communities

Related Resources

  • dementia stagesUnderstanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations

    Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.

  • dementia careA Holistic Dementia Care Guide: Effective Strategies for Memory Support

    The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.

  • activities of daily livingComprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment

    Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.