Windsor Terrace Healthcare Ctr
Save7447 Sepulveda Blvd, Van Nuys, CA 91405
For more information about senior living options: (844) 490-3973
The nurses were kind and worked hard, treating patients with dignity. The facility is clean and constantly maintained. Cristina Castro and the staff are caring and go above and beyond to help families. The care team is professional, compassionate, and attentive. The administration and admissions staff provide exceptional support and guidance. Windsor Terrace has a warm, home-like atmosphere that makes patients feel welcome. The rehab and therapy teams deliver outstanding care and help patients recover quickly. The meals are nutritious and of good quality with a variety of options. The activities program is engaging, with daily activities and entertainment.
The reviewer describes Windsor Terrace as horrible and accuses it of deceptive advertising since the website photos don't reflect the reality of the facility. The facility is repeatedly labeled understaffed, with staff slow to respond and patients left unattended. There are serious accusations of neglect and harm, including medication delays and, in some cases, fatalities attributed to poor care. The environment is described as dirty and poorly maintained, with issues like dirty drapes and unclean facilities. Management is criticized as incompetent and unresponsive, often failing to return calls or provide timely information. Families say their loved ones' safety is at risk due to neglect and insufficient care. The nursing staff is described as rude, uncaring, and disrespectful by several reviewers. Reviewers recount poor hygiene and negligent patient handling, including rough transfers and missed baths. Personal belongings theft is alleged, with claims that reimbursements were not provided even when proof and cameras were available. Some reviews note heavy reliance on registry nurses and inconsistent, uneven quality of care due to staffing instability.Windsor Terrace is best suited for families that prioritize a hands-on rehab culture and a homey atmosphere, with the expectation that the care team will engage closely in daily therapy, wound care, and long-term support. When the staff is cohesive and leadership is accessible, residents benefit from compassionate nurses, attentive CNAs, and therapists who drive tangible progress. Several long-term residents and families recount turning points where personal attention and consistent communication from care leaders translated into meaningful recovery and a sense of security.
Those weighing alternatives should note who may want to consider other options. The facility's reputation is deeply divided: some families report warmth, cleanliness, and highly effective therapy, while others describe persistent understaffing, delayed responses to calls, and serious safety concerns. For families with low tolerance for variability in care or who demand a consistently proactive, transparent management team, Windsor Terrace may not meet those expectations. Potential residents with frail or high-needs conditions, or with past experiences of neglect in similar settings, should scrutinize the staffing model and safety record more than the brochure promises.
On the positive side, the strongest recurring strengths are the caliber of individual caregivers and the quality of therapy when staff are present and engaged. Reviews highlight dedicated nurses, compassionate CNAs, and a rehab program that produces tangible gains in mobility and daily functioning. The facility's cleanliness and ongoing upkeep receive frequent praise from families who see tangible evidence of care in practice. When administrators and social workers like Cristina Castro and Ana Tolossa are involved, families consistently report smoother transitions, clearer communications, and a more collaborative approach to discharge planning.
But the downsides carry enough weight to influence a decision. A substantial subset of reviews describe understaffing, inconsistent shifts, and variable quality of bedside care, with frequent complaints about delayed medication administration and the difficulty reaching staff by phone. Instances of miscommunication, room changes without proper coordination, and perceived lapses in basic hygiene or safety protocols have been cited. There are also dire anecdotes of neglect that culminated in hospitalization or deterioration, and even claims of theft or improper handling of residents' belongings. These reports cannot be dismissed, as they directly affect a resident's daily safety and dignity.
In practical terms, families considering Windsor Terrace should demand verifiable staffing metrics and direct access to decision-makers. Key questions to pursue include: what is the current nurse-to-patient ratio on day and night shifts, how quickly do nurses respond to call bells, and what processes ensure timely medication administration? Request direct contact with the wound care team and the social services manager, and insist on routine updates about care plans and progress. A tour focused on cleanliness, equipment condition, and resident interaction - especially in rooms and shared spaces - will reveal whether the facility consistently supports its stated strengths or merely features them in glossy photos.
The Medicare rating conversation complicates decisions. Some reviewers peg Windsor Terrace with a low Medicare score, while others contend that the rating is inaccurate or not reflective of day-to-day care. Prospective families should independently verify current ratings and cross-check them against state inspections, while weighting these numbers against direct experiences from current residents and their families. The reality is that a strong therapy program and a warm staff can coexist with troubling lapses in safety and reliability, and the presence of mixed signals means vigilance is essential.
In the end, Windsor Terrace can be a compelling option for families who can tolerate some variability and who anchor their decision on solid, visible strengths: committed caregivers, active rehabilitation services, and a compassionate leadership cadre that can drive smooth care experiences when present. However, for those unable to accept the risk of uneven staffing, slow responsiveness, or serious safety concerns, alternatives with more consistent oversight and fewer red flags are worth exploring. A buyer's visit - complete with candid conversations with administrators, a close read of the physical environment, and a clear plan for ongoing family involvement - will determine whether Windsor Terrace truly meets the resident's needs or if a safer, more consistently staffed option is warranted.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Burbank-Glendale-Pasadena (6 miles away) Los Angeles International (19 miles away)
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. HindiHindi language services are important for seniors in senior living communities because they cater to their cultural and linguistic needs, helping them feel more comfortable and connected. This can enhance communication, socialization, and overall well-being for Hindi-speaking seniors. RussianRussian language and cultural programs are important for seniors in senior living communities because they help residents maintain their cultural identity, connect with others who share their background, and engage in activities that are meaningful to them. These programs can improve seniors' mental and emotional well-being, enhance their sense of belonging, and make their overall living experience more fulfilling. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections. TagalogTagalog language services are important for seniors as they provide a sense of connection and comfort for those who speak the language. This can help them feel more at ease and engaged in their community, improving their overall well-being and quality of life. VietnameseVietnamese culture and language hold immense importance for seniors, as it fosters a sense of connection to their heritage and community. Access to Vietnamese services and resources can enhance their quality of life and provide a supportive environment where they feel understood and valued.Windsor Terrace Healthcare Center in Van Nuys, CA is an assisted living community that offers a range of amenities and services to ensure the comfort and convenience of its residents. With a focus on providing excellent care, this community strives to create a welcoming environment where residents can feel at home.
One of the notable amenities offered at Windsor Terrace Healthcare Center is the option for guests to join residents during mealtime. This allows families and friends to connect over delicious meals, fostering a sense of community and togetherness.
Residents at this community also have access to parking facilities, ensuring that their vehicles are conveniently located and easily accessible. Additionally, the presence of a security gate provides enhanced safety and peace of mind for both residents and their loved ones.
The multilingual staff members at Windsor Terrace Healthcare Center are fluent in several languages including Hindi, Russian, Spanish, Tagalog, and Vietnamese. This diverse language proficiency ensures effective communication with residents who may have specific language needs, promoting understanding and personalized care.
In terms of nearby amenities, there are two cafes located close by where residents can enjoy outings or meet with friends for a cup of coffee. In addition, there are four parks nearby offering opportunities for outdoor activities and relaxation.
For healthcare needs, there are 23 pharmacies in proximity to Windsor Terrace Healthcare Center, allowing for easy access to medications and health supplies. Two physicians are also conveniently located nearby to provide medical services as needed.
Residents looking for dining options will be pleased to know that there are 16 restaurants situated nearby. Whether they prefer casual or fine dining experiences, they can explore various culinary choices without traveling far from their new home.
Transportation options near this assisted living community include two transportation services that can assist residents in getting around the area comfortably and conveniently.
For spiritual support and connection with the community's faith-based organizations, there is one place of worship located nearby where residents can attend religious services.
To satisfy leisure interests, there is a theater nearby where residents can enjoy live performances, movies, or shows.
Lastly, the presence of two hospitals in close proximity provides reassurance and easy access to medical care in case of emergencies or specialized treatments.
Overall, Windsor Terrace Healthcare Center offers a range of amenities and convenient access to various services and facilities that contribute to the well-being and comfort of its residents.
This area of Van Nuys, California, offers a convenient and accessible location with various amenities nearby. There are several pharmacies within a few miles, ensuring easy access to medication and healthcare services. In addition, there are reputable physicians and hospitals in close proximity for any medical needs. Transportation options include bus terminals and airports for easy travel. The area also boasts a variety of dining options, from fast food chains to Mexican cuisine. For outdoor activities, there are parks and bike paths nearby for leisurely strolls or exercise. Cafes provide cozy spots for socializing or enjoying a cup of coffee. Places of worship offer spiritual support within the community. Overall, this part of Van Nuys provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in the area.
Windsor Terrace Healthcare Ctr is located at 7447 Sepulveda Blvd, Van Nuys, CA 91405 in Los Angeles County, California
Windsor Terrace Healthcare Ctr on seniors.fyi includes 6 photos including images showing outdoor, wheelchair, outdoors, interior, and more.
Windsor Terrace Health Care
Van Nuys, CA
Compassionate staff with strong rehabilitation therapy and clean, comfortable facilities.
Valerio Castle
Van Nuys, CA
Comprehensive 24/7 care including memory support, ADL assistance, medication management, meals, and transportation in a small, home-like community.
Mom And Dads Retreat
Van Nuys, CA
Comfortable, fully furnished rooms with 24/7 supervision and ADL assistance.
Mom and Dads Retreat, Inc.
Van Nuys, CA
Pristine cleanliness, excellent cuisine, and a conscientious director ensuring licensing compliance.
Lemona Garden
Van Nuys, CA
Small, personalized board-and-care offering comprehensive daily living support, meals, medication management, and fully furnished accommodations.
Van Nuys Group Home
Van Nuys, CA
Convenient location with nearby medical services, dining, parks, and transportation.
Fickett Towers
Van Nuys, CA
Excellent nearby amenities (dining, parks, pharmacies, hospitals).
Valley Palms Care Center
N Hollywood, CA
Compassionate staff delivering attentive, quality care with good family communication.
Nikkei Senior Gardens
Pacoima, CA
Culturally tailored care with a warm, attentive staff and well-maintained grounds.
Compassionate Conversations: How to Comfort Someone Who Is Grieving
The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
Interior
Outdoors
Outdoor
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention