Windsor Terrace Healthcare Ctr

Pros

• The care provided at Windsor Terrace is outstanding, with caring nurses and excellent therapists who go above and beyond for their patients.
• Residents appreciate the cleanliness and well-kept nature of the rooms, contributing to a comfortable environment.
• Staff members are described as responsive, ensuring that needs are addressed promptly and efficiently.
• Many families feel welcomed by the administrators, who are kind and empathetic during challenging transitions.
• Positive experiences with physical and occupational therapy have led to successful recoveries for residents, leaving them satisfied with their rehabilitation.
• Families express gratitude for the attentive care their loved ones receive compared to other facilities they have experienced.

Cons

• They do not know how to answer questions and often defer to others, resulting in poor communication and follow-up.
• Staff members are rude and treat the elderly poorly, as reported by multiple reviewers.
• Medical assistants appear apathetic and fail to provide proper care, leading to patient suffering.
• There are issues with organization within the facility, causing delays in necessary services and medication.
• Patients have experienced long wait times for assistance, including basic needs like blankets.
• There were complaints about missing personal belongings, suggesting a lack of accountability among staff.
• Some patients did not receive adequate nutrition or physical therapy upon returning from the hospital.
• Families express frustration with the lack of attentive care and emotional support for their loved ones in the facility.
• Overall observations indicate that the facility is understaffed, resulting in inadequate patient attention and care quality.

Review

The feedback for Windsor Terrace paints a complex picture that captures both the commendable aspects of patient care and significant areas of concern. For some families, the experience has been overwhelmingly positive, marked by high-quality care, cleanliness, and dedicated staff. Many express gratitude towards the nursing teams and therapists, highlighting their kindness and responsiveness. Residents report clean rooms and effective physical, occupational, and speech therapies that markedly improved their loved ones' well-being during rehabilitation.

One reviewer spoke highly of Windsor Terrace’s environment, noting how quickly the staff responded to calls for help, often addressing needs in under ten minutes. Patients recovering from various procedures have found the medical staff attentive and caring. Another family echoed this sentiment about their husband’s treatment at Windsor Terrace; they noted his swift recovery thanks to the outstanding therapy he received from dedicated professionals like Demetrius (PT), Erlinda (OT), and Estella. The family's praise extended beyond direct care to appreciative acknowledgments of administrative efforts by Ana Tolossa and Cristina Castro who facilitated a smooth transition into care.

However, contrasting experiences reveal serious concerns regarding communication breakdowns and understaffing issues. Several reviewers expressed frustration over unfulfilled promises from staff regarding follow-up calls from social workers or medical personnel. In one instance, confusion about when a social worker would be available led to feelings of neglect amid pressing questions about patient care. Multiple accounts suggest that there may be inconsistencies in staffing as well; claims were made regarding delayed responses to call lights—sometimes taking over two hours—putting patients in distressing situations.

The level of service provided seems to vary drastically, with complaints focused on inadequate personal attention during critical times of need. One mother described a distressing ordeal where her pain went unaddressed for an extended period due to poor nurse responses. It raises alarms about whether sufficient staffing exists to meet patient demands consistently throughout the facility.

Equally concerning are reports detailing the neglectful treatment of elderly residents. A family member reported that their mother was not attended to promptly upon transfer after major surgery; she experienced cold discomfort while waiting long periods for necessary items such as blankets or assistance with basic needs—pointing toward systemic problems in staff training or time management within the facility. The pattern reveals stories where residents felt dehumanized through rude interactions with staff who appeared apathetic towards their needs.

Interestingly, some families shared grating experiences involving missing personal belongings—including wheelchairs—while receiving no accountability or resolution from staff members investigating these incidents. In one case, after reporting a lost purse that was eventually found in a dumpster just outside the facility's premises following police involvement, trust between families and caregivers appears severely compromised.

In summary, while Windsor Terrace boasts dedicated individuals committed to delivering heartfelt care within a challenging healthcare framework—transformative therapy sessions being one strong point—the overall perception is marred by inconsistent services rendered across shifts leading many to feel concern for their loved one's safety and comfort post-hospitalization care. As reviews indicate stark polarization in experiences within this facility—from commendations on quality rehabilitation services up until alarmingly negligent handling of immediate caregiving duties—it underscores an urgent need for management improvements focusing on reliable staffing levels while prioritizing consistent training on patient compassion amongst all caregivers involved with elder care at Windsor Terrace.

This area of Van Nuys, California, offers a convenient and accessible location with various amenities nearby. There are several pharmacies within a few miles, ensuring easy access to medication and healthcare services. In addition, there are reputable physicians and hospitals in close proximity for any medical needs. Transportation options include bus terminals and airports for easy travel. The area also boasts a variety of dining options, from fast food chains to Mexican cuisine. For outdoor activities, there are parks and bike paths nearby for leisurely strolls or exercise. Cafes provide cozy spots for socializing or enjoying a cup of coffee. Places of worship offer spiritual support within the community. Overall, this part of Van Nuys provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in the area.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• Southern California Orthopedic Institute (0.9 miles)
• Mid-Valley Comprehensive Health Center (1 miles)

Transportation

• Van Nuys FlyAway Bus Terminal to LAX (0.9 miles)
• Van Nuys Airport (VNY) (1.5 miles)
• North Hollywood Metro Station (5.8 miles)
• Burbank Airport Ride Share Pick Up (6.5 miles)
• Baggage Claim (6.5 miles)
• Hollywood Burbank Airport (BUR) (6.5 miles)
• Terminal A (6.6 miles)

Restaurants

• Wendy's (1.4 miles)
• La Corona Mexican Grill (1.7 miles)
• In-N-Out Burger (2 miles)
• McDonald's (2.1 miles)
• McDonald's (3 miles)
• McDonald's (3.6 miles)
• In-N-Out Burger (3.6 miles)

Hospitals

• Kaiser Permanente Emergency (2.3 miles)
• Veterans Administration (2.8 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (5.1 miles)
• Rinaldi Convalescent Hospital (5.3 miles)

Parks

• Lake Balboa Park (2.4 miles)
• Encino Bike Path (3.3 miles)
• Playground (3.4 miles)
• Van Nuys Sherman Oaks Park (3.5 miles)
• Coldwater Canyon Park (6.3 miles)
• Fryman Canyon Park (6.6 miles)
• Franklin Canyon Park (6.7 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (3.7 miles)
• Starbucks (5.3 miles)
• Porto's Bakery & Cafe (5.6 miles)
• Winnetka Bowl (6.1 miles)
• Starbucks (6.4 miles)
• Starbucks (7.1 miles)

Places of Worship

• Immanuel Bible Church (2.5 miles)
• St Michael & All Angels (5.8 miles)

Theaters

• Regal Sherman Oaks Galleria (3.5 miles)