Heritage Park Nursing Center in Upland, CA
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275 Garnet Way, Upland, CA 91786
For more information about senior living options: (844) 490-3973
The facility is consistently clean and well maintained. The staff are courteous, friendly, and professional. The nurses are kind and clearly dedicated to patient care. The PT and OT programs are excellent and help residents regain mobility. Heritage Park feels like a home away from home, with residents and families treated warmly. The administration and support staff communicate well and are responsive. The dining options and daily activities are engaging and well organized. The atmosphere is compassionate, respectful, and patient-centered.
They describe the staff as unprofessional, noting that showers and toilets break and it takes weeks to fix them, calling the staff lazy. They say residents are neglected, left without help when needed, and treated in ways that robbed them of dignity (e.g., being left in soiled conditions). They report chronic delays or omissions in medication delivery, with nurses missing doses and poor communication about care. They claim admissions staff can be rude (Carmen in admissions is singled out) and warn others not to place loved ones there. They criticize the facility as old with outdated equipment, small TVs, and inadequate resources for rehab (PT/OT). They allege staff do not read patients’ files or lack the expertise to monitor complex elderly medical needs, risking unsafe care. They describe a persistent “brush-off” culture and disorganization among staff.Heritage Park Nursing Center in Upland is best suited for families seeking a solid post-acute rehab outcome and for older adults who thrive in a clean, personable environment where therapy and daily care feel integrated rather than fragmented. The facility earns consistently strong notes for courtesy, cleanliness, and a front-office culture that signals “welcome and support” from the first moment. Families report that the nursing and therapy teams are reachable, that staff remember residents’ names, and that the atmosphere promotes engagement through a robust calendar of activities. For residents who respond to steady routine, visible progress in PT/OT, and a sense of being treated like a member of a family, Heritage Park can feel like a reliable bridge back to independence. The on-site rehab center and the courtyard spaces create tangible, everyday opportunities to practice coming back from illness or surgery, and the feedback from many families highlights real improvements in mobility and confidence during the rehabilitation process.
That said, this community is not a universal fit, and some families should consider alternatives. The strongest caveat centers on medical oversight and consistency in medication management. A number of reviews point to uneven nurse staffing performance, with specific concerns about monitoring heart conditions, reading medical files, and timely administration of medications. For residents with complex or highly dynamic medical needs, where precise insulin timing, pain management, or continuous monitoring are non-negotiable, Heritage Park may require vigilant family involvement and active advocacy. The building’s aging footprint, occasional environmental maintenance gaps, and parking constraints also matter for those prioritizing modern amenities or easy ingress/egress. In short, the care experience at Heritage Park can be excellent, but it hinges on reliable nursing oversight and the ability to secure timely, accurate med management and transfer coordination.
The strongest positives cluster around people and program rather than polish alone. A wave of praise runs through the reviews for compassionate nursing staff, engaged therapists, and a social-work team that works hard to tailor plans and smooth transitions. Families repeatedly credit the PT/OT teams for meaningful progress, the dining and nourishment options that accommodate variety, and the calendar of activities that keeps residents socially connected. Several staff members, across admissions, social services, and therapy, are singled out as exceptional, demonstrating a culture that values individual attention. Even in a facility that is not brand new, the sense of warmth and personal investment shows up in real moments, a staffer making a resident feel seen, a calendar of events that invites participation, and a sense of being part of a community rather than a number. These elements can offset some of the typical hospital-like anxieties that accompany rehab, delivering a practical, forward-moving experience.
The more challenging reviews surface concerns about consistency, communication gaps, and the occasional feeling that care tasks or medications were not addressed promptly. Accusations range from missed or delayed medications to the perception that some shifts operate with a “protect the status quo” mentality rather than a proactive, patient-centered approach. There are also stories highlighting discharge coordination and documentation missteps, episodes that can be alarming for families trying to chart a precise course for returning home or transitioning to another facility. Some residents describe a two-tier experience, where a core group of staff delivers superb care while others appear less engaged or overwhelmed by their caseload. These threads matter because they directly influence trust and the pace of recovery, especially when goals hinge on timely rehab progress and safe medication routines.
Weighing the visible strengths against the reported gaps, Heritage Park makes the most sense for families who want robust rehab outcomes in a respectful, friendly setting and who can stay actively involved in oversight and care planning. The undeniable value lies in the rehab-on-site model, the consistent warmth of many frontline caregivers, and the sense that staff often treats residents like valued people first, patients second. The key to success is pairing that culture with vigilant communication and proactive attention to med administration and care coordination. When these elements align, the positives, improved mobility, meaningful social engagement, and a living environment that feels comfortable and familiar, significantly outweigh the risks noted in less favorable reviews.
For families evaluating Heritage Park, a practical playbook is essential. Schedule a candid tour during peak activity: observe how nursing staff respond to call lights, how orderlies coordinate with therapists, and whether medications are passed on time. Ask to meet the PT/OT director and the nurse manager to understand how care plans are updated and who oversees medical tasks on weekends and holidays. Request a private walk-through of the care plan for a loved one with similar needs to your situation, including how oxygen therapy, heart conditions, and pain management would be handled. Finally, compare with nearby competitors that boast newer facilities or more uniform med-management oversight. If the priority is a warm, active rehab environment with attentive staff, Heritage Park delivers; if the priority is unassailable, hospital-grade consistency in every medical detail, alternatives should be explored.
70 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Park Nursing Center in Upland, CA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
For those looking for convenience and relaxation, the community provides a beauty salon, where residents can pamper themselves, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available to help residents get around town easily, whether it be for shopping or social outings. A computer center is also provided for residents who wish to stay connected with loved ones or engage in online activities.
Dining at Heritage Park Nursing Center is a delightful experience with a spacious dining room offering restaurant-style meals prepared by talented chefs. Special dietary restrictions are taken into account to cater to individual needs. The community also has three nearby cafes and ten restaurants in close proximity for residents who enjoy dining out occasionally.
Residents have plenty of opportunities to stay active and engaged with their surroundings. A fitness room is available for physical exercise and wellness activities, while a gaming room provides entertainment and socialization. Outdoor spaces, including gardens, offer a serene setting for relaxation or enjoying fresh air.
Residents can take advantage of various care services provided by dedicated staff members. With 24-hour call systems and supervision available, assistance is always within reach. Trained professionals offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration of medications.
A mental wellness program promotes emotional well-being among residents, emphasizing their overall happiness and contentment. Transportation arrangements can be made not only for non-medical purposes but also specifically for doctors' appointments.
Heritage Park Nursing Center strives to foster an inclusive community atmosphere by organizing scheduled daily activities and resident-run programs. Residents have various opportunities to engage in fitness programs or participate in planned day trips exploring nearby attractions. The concierge services provide additional support when needed.
In terms of nearby amenities, Heritage Park Nursing Center benefits from its location with many pharmacies and physicians in close proximity. Additionally, there are parks and theaters nearby for residents to enjoy entertainment and outdoor recreational activities. Places of worship are also conveniently located nearby for residents seeking spiritual fulfillment.
Overall, Heritage Park Nursing Center is committed to providing a comfortable and enriching assisted living community that meets the unique needs of its residents.
This part of Upland, California, offers a mix of amenities and services that cater to a diverse range of needs for seniors. The area is home to various places of worship, pharmacies, parks, physicians, hospitals, restaurants, transportation options, theaters, and cafes within a reasonable distance. There are nearby options for medical care at facilities such as San Antonio Community Hospital and City Of Hope Upland. With access to multiple pharmacies and restaurants including familiar chains like McDonald's and Starbucks, residents can easily meet their daily needs. Public transportation is also easily accessible with the Montclair Metrolink Station and Ontario International Airport nearby. Additionally, seniors can enjoy entertainment options at local theaters like AMC DINE-IN Montclair Place 12.
Heritage Park Nursing Center is located at 275 Garnet Way, Upland, CA 91786 in San Bernardino County, California
Heritage Park Nursing Center on seniors.fyi includes 5 photos including images showing landscaping, interior, architecture, building, garden, windows, artwork, outdoor, and more.
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