Heritage Park Nursing Center in Upland, CA
Save275 Garnet Way, Upland, CA 91786
For more information about senior living options: (844) 490-3973
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The staff are described as friendly, caring, and professional. The facility is consistently noted for being clean and well run. PT and OT services are praised as excellent. Families say the center feels like a home away from home with warm interactions. Administrators and social workers are commended for personalized, attentive care and coordination. The dining and activities programs are well-regarded, with a variety of events and good meals. Reviewers regularly recommend Heritage Park for skilled nursing and rehab care. Individual staff members, such as Surlinda Vargas, are singled out for exceptional care.
The nursing staff were not skilled enough to monitor elderly patients who require constant monitoring and scheduled medications. The facility showed safety and maintenance lapses, including cigarette burns on patio furniture and cigarette butts on the ground. Some staff seemed more focused on appearing compassionate than delivering genuine care, making their kindness feel forced. Medication delivery was frequently delayed, and communication about patients' care was inconsistent. Several nurses were described as rude, unprofessional, or lazy, lacking empathy for patients and their families. Discharge planning was abrupt and poorly coordinated, often leaving families with little warning or information. The building was old with outdated equipment, which affected therapy progress and comfort. There were reports of neglect or inadequate attention to patients, such as missed treatments and insufficient assistance.Heritage Park Nursing Center in Upland is best suited for families pursuing post-acute rehabilitation in a setting that emphasizes hands-on PT/OT, steady social engagement, and a genuinely warm, responsive staff. The facility earns strong marks for clean surroundings, welcoming front-desk interactions, and a rehab-focused environment where therapists are accessible and actively help residents regain mobility. It works well for seniors who want a homey atmosphere with regular activities, a dependable dining routine, and a visible emphasis on getting residents back to independence through disciplined therapy and daily structure.
Those weighing alternatives should note that Heritage Park may not be the right fit for residents requiring constant, high-intensity medical oversight or perfectly reliable medication administration. A recurring thread in reviews is the variability in nursing responsiveness and med delivery, including instances where medications were delayed or staff appeared uncertain about orders or conditions requiring closer monitoring. Families with residents who have fragile cardiovascular needs, erratic vitals, or complex medication schedules may want to compare options where pharmacy coordination and nursing coverage are consistently prioritized and where there is clearer accountability for routine med passes and acute changes.
The strongest advantages at Heritage Park hinge on rehabilitation outcomes and the care ecosystem that surrounds therapy. PT/OT programming is a core strength, with therapists frequently described as patient, skilled, and motivating, and many residents show meaningful progress in mobility and function. The staff across the campus - admin, admissions, social work, and caregivers - also earns praise for professional, compassionate conduct, quick greetings, and a willingness to tailor activities to individual needs. Cleanliness, welcoming common spaces, a robust activity calendar, and accessible on-site rehab facilities contribute to a sense of progress and engagement that can offset some day-to-day care frictions.
Yet, several persistent concerns temper the overall impression. A sizable portion of reviews point to inconsistent nursing performance, with reports of medication delays, uneven communication, and a few tense interactions among staff. Discharge planning and transitions can be abrupt or mismanaged in some cases, and there are anecdotes of staff or administrative attitudes that feel "robotic" or detached. While many families sing praise for specific caregivers and teams, these negative experiences remind prospective residents to probe planning and accountability deeply - before commitment, and at regular intervals after admission.
In reconciling the pros and cons, Heritage Park's rehabilitation prowess and the surrounding care network often outweigh the friction points for residents focused on recovery and social integration. The facility's cleanliness, inviting atmosphere, and visible commitment from therapists, social workers, and front-line staff foster trust and a sense of partnership in care. The presence of a dedicated rehab center on site, a courtyard, and frequent opportunities for group activities and family involvement make a tangible difference in quality of life during recovery. For families with engaged advocates, the positives can translate into steady gains in function and mood, even if occasional service gaps occur.
For families making a decision, the practical path is purposeful inquiry and careful pacing. Visit with a specific rehab goal in mind: inquire about PT/OT staffing on the days and times when the loved one would need it, ask to meet the rehab director and a few therapists, and request a transparent plan for pain control and wound or wound-care needs if relevant. Verify the medication workflow: who flags orders, how delays are escalated, and what the pharmacy coordination looks like on weekends and holidays. Speak to social services about discharge timelines and transitions to lower levels of care, and ask for recent resident-specific examples of how care plans were adjusted in response to changing conditions. If the priority is consistently flawless medical oversight and near-perfect medication administration, alternative facilities with stronger, more uniform nursing protocols may be warranted. If the aim is aggressive rehabilitation wrapped in a caring, active community, Heritage Park remains a strong contender, provided one accepts some variability in daily nursing performance and stays vigilant about ongoing communication and care coordination.
70 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Park Nursing Center in Upland, CA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
For those looking for convenience and relaxation, the community provides a beauty salon, where residents can pamper themselves, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available to help residents get around town easily, whether it be for shopping or social outings. A computer center is also provided for residents who wish to stay connected with loved ones or engage in online activities.
Dining at Heritage Park Nursing Center is a delightful experience with a spacious dining room offering restaurant-style meals prepared by talented chefs. Special dietary restrictions are taken into account to cater to individual needs. The community also has three nearby cafes and ten restaurants in close proximity for residents who enjoy dining out occasionally.
Residents have plenty of opportunities to stay active and engaged with their surroundings. A fitness room is available for physical exercise and wellness activities, while a gaming room provides entertainment and socialization. Outdoor spaces, including gardens, offer a serene setting for relaxation or enjoying fresh air.
Residents can take advantage of various care services provided by dedicated staff members. With 24-hour call systems and supervision available, assistance is always within reach. Trained professionals offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration of medications.
A mental wellness program promotes emotional well-being among residents, emphasizing their overall happiness and contentment. Transportation arrangements can be made not only for non-medical purposes but also specifically for doctors' appointments.
Heritage Park Nursing Center strives to foster an inclusive community atmosphere by organizing scheduled daily activities and resident-run programs. Residents have various opportunities to engage in fitness programs or participate in planned day trips exploring nearby attractions. The concierge services provide additional support when needed.
In terms of nearby amenities, Heritage Park Nursing Center benefits from its location with many pharmacies and physicians in close proximity. Additionally, there are parks and theaters nearby for residents to enjoy entertainment and outdoor recreational activities. Places of worship are also conveniently located nearby for residents seeking spiritual fulfillment.
Overall, Heritage Park Nursing Center is committed to providing a comfortable and enriching assisted living community that meets the unique needs of its residents.
This part of Upland, California, offers a mix of amenities and services that cater to a diverse range of needs for seniors. The area is home to various places of worship, pharmacies, parks, physicians, hospitals, restaurants, transportation options, theaters, and cafes within a reasonable distance. There are nearby options for medical care at facilities such as San Antonio Community Hospital and City Of Hope Upland. With access to multiple pharmacies and restaurants including familiar chains like McDonald's and Starbucks, residents can easily meet their daily needs. Public transportation is also easily accessible with the Montclair Metrolink Station and Ontario International Airport nearby. Additionally, seniors can enjoy entertainment options at local theaters like AMC DINE-IN Montclair Place 12.
Heritage Park Nursing Center is located at 275 Garnet Way, Upland, CA 91786 in San Bernardino County, California
Heritage Park Nursing Center on seniors.fyi includes 5 photos including images showing building, garden, landscaping, interior, architecture, windows, artwork, outdoor, and more.
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