South Coast Global Medical Center

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  • Interior

    A colorful hallway decorated with a welcoming mural featuring castles and playful scenes, designed to create a friendly atmosphere.

  • Building

    Entrance of a medical facility showcasing modern architecture.

  • Bedroom

    A hospital room featuring two beds with patients and medical equipment.

  • Landscaping

    Entrance of a community hospital with flags and landscaping.

  • Lighting

    A view down a well-lit corridor with wooden flooring.

  • Garden

    A vibrant display of purple flowers in a garden setting, framed by a decorative fence.

  • Entrance

    A healthcare facility entrance with a clear blue sky above.

  • Seating Area

    An empty hospital waiting room with blue chairs and a television mounted on the wall.

  • Lobby

    A spacious waiting area in a healthcare facility with reception desks and seating.

  • Office

    A commercial office building with vehicles parked in front and greenery surrounding the area.

  • Urban

    A group of people gathered for an outdoor event in the city.

  • Wheelchair

    A hospital patient room equipped with a bed, medical devices, and an IV stand.

South Coast Global Medical Center

2701 South Bristol Street, Santa Ana, CA 92704

For more information about senior living options: (844) 490-3973

2.2 from 100 reviews
5 stars
26
4 stars
4
3 stars
2
2 stars
2
1 stars
66

Skilled Nursing Facility

Overall Review of South Coast Global Medical Center

Pros

  • pro Erika and Liz were absolutely wonderful.
  • pro The room monitors were fantastic.
  • pro When the principal chef/kitchen lead was there, the salads were fantastic.
  • pro These staff members deserve raises and promotions.

Cons

  • pro They report that ER staff were rude, snappy, and appeared to mock patients when concerns about medications were raised.
  • pro They state a doctor told the patient, "you never really know," and pressured them to take an opioid after already opening the wrapper.
  • pro They describe biased treatment of a physically disabled mother, including being told to see a "real" doctor and being denied needed medication.
  • pro They criticize the hospital's nutrition, calling the food outdated, low quality, high in sugar, and not nourishing.
  • pro They say nurses on the floor were rude and slow to respond, with pain meds often delayed for hours.
  • pro They allege serious hygiene and safety failures leading to life-threatening infection and, in at least one case, death.
  • pro They characterize the hospital as poorly managed with poor communication, neglect, and hostility toward patients.
  • pro They advise avoiding this hospital for emergencies and recommend university-affiliated networks as a better option.

Review

There is a throughline of alarm and frustration that runs through a spectrum of recent personal experiences with care in this hospital system. From the emergency department to the floor, the comments describe a pattern of abrupt, impolite, and sometimes coercive interactions that left patients feeling disrespected and unsafe. In one account, a patient says they were spoken to with snappy hostility when they asked for careful research about a new pill. They heard laughter and mocking when they voiced concerns about potential drug interactions, and one physician allegedly told them, verbatim, "you never really know!" before abruptly changing the prescription. Another family story centers on a physically disabled mother who arrived in the ER and, instead of receiving considered medical attention, felt branded as a drug abuser and told to seek care from a "real" doctor elsewhere, all while urgent needs persisted. The emotional toll of those moments is clear: fear, humiliation, and a sense that the emergency room was not a place of compassionate care.

The sum of these experiences is reinforced by a broader culture critique embedded in the reviews. A recurring thread concerns perceived contempt for patient concerns and a lack of timely, appropriate treatment, particularly for pain management. One caller describes three distinct pressures to take an opioid simply because the medication had already been opened, a situation that feels coercive and inappropriate. The ER's responsiveness (or lack thereof) is repeatedly called into question, with accounts of patients waiting extended periods for pain relief, and even more troubling stories of life-threatening conditions being mishandled or dismissed as minor. In several posts, the frustration extends beyond individual staff members to the organizational tone: a sense that the system permits or even encourages dismissive, rushed, or bureaucratic interactions that prioritize other concerns over patient welfare.

There is also a strong evaluative thread about the nutrition and dietary environment of the hospital, which some readers condemn as outdated and unhealthy. One reviewer rails against the kitchen's adherence to 1970s nutritional guidelines attributed to Ancel Keys, arguing that the hospital's dietary choices are nutritionally deficient and commercially compromised, filled with sugar and processed items rather than wholesome, whole foods. The critique is sharp: red dyes, processed dairy spreads, minimal salad offerings, and a general sense that food served to patients is incongruent with basic health needs. This critique is paired with complaints about allergies (such as a known red dye sensitivity) being poorly accommodated and an overall impression that the food program is out of step with modern nutrition science. The reviews contrast this with a belief that university hospital networks, in their view, tend to staff more educated, empathetic care teams, suggesting a longing for a higher standard of nourishment and care.

Beyond nourishment, the day-to-day care on the wards is painted as uneven and sometimes neglectful. Respondents recount long delays for medication administration, especially for those with acute conditions like heart problems or cancer. There are vivid depictions of nurses who seem inattentive or hurried to the point of frustration for patients and families who are pleading for basic relief. The same stories describe a hospital environment that feels impersonal and loud, with accusations that patients with communication difficulties - such as paralysis or cognitive limitations - are ignored or not given the assistance they need. One particularly troubling narrative notes that a family member with a brain surgery history was left in pain for an extended period, and attempts to seek remedy or escalation were met with a lack of timely response. The impression conveyed is that the care environment often treats patients as if they are inconveniences rather than people with urgent, specific needs.

The most distressing posts detail outright harm and fear: the fear that care may be inadequate or unsafe, or that hygiene and infection control lapses could have fatal consequences. Several reviewers describe staff as rude or uncooperative, with a sense of understaffing and burnout percolating through the entire care experience. One account claims a patient contracted a life-threatening infection due to poor hygiene practices by nurses, a tragedy that culminated in the patient's death. The same narratives describe a pattern in which families and patients feel compelled to monitor and advocate for basic hygiene and routine care - monitoring that, in these cases, should have been the standard, not a rescue attempt. The testimony culminates in a strong warning: a refusal to accept this level of care for loved ones, with some reviewers urging others to seek care elsewhere.

Taken together, these accounts present a bleak portrait of a hospital system where communication breakdowns, disrespectful treatment, delayed relief from pain, and questionable nutritional practices converge to undermine trust and safety. The recurring complaint is not only about isolated incidents but about a perceived culture that permits or normalizes such experiences. A number of reviewers explicitly advise avoiding certain facilities within the network and even advocate for seeking care from different hospital systems, particularly university-affiliated centers reputed to offer more empathetic, competent, and up-to-date care. The underlying plea is for accountability, better staffing, more compassionate communication, and adherence to medical ethics that honor patients' dignity, pain, and urgent needs. In the end, the call is clear: patients deserve to be treated with respect, timely relief, and real attention to their medical circumstances, especially in emergency and life-threatening situations.

Features

Housing

  • 46 resident community capacity 46 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • John Wayne Orange Co (3 miles away) John Wayne Orange Co (3 miles away)
  • Long Beach (Daugherty) (17 miles away) Long Beach (Daugherty) (17 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

South Coast Global Medical Center in Santa Ana, CA is an assisted living community that provides exceptional care and amenities to its residents. With a range of services and a comfortable living environment, residents can enjoy a fulfilling and worry-free lifestyle.

The community offers fully furnished apartments with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a small library for entertainment and relaxation. Each apartment also has a kitchenette for residents who prefer to prepare their own meals. Housekeeping services ensure that the living spaces are well-maintained and clean.

Residents can dine in the on-site restaurant-style dining room, where delicious meals are prepared according to special dietary restrictions or preferences. The staff also assists with meal preparation and service, ensuring that all nutritional needs are met.

Care services provided include 24-hour supervision for peace of mind, as well as assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure that residents take their medications correctly. A mental wellness program is in place to support the emotional well-being of residents.

To promote an active lifestyle, the community offers scheduled daily activities tailored to resident interests. There are also resident-run activities where residents can engage with each other and form social connections. Nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals provide convenient access to additional amenities and services.

South Coast Global Medical Center in Santa Ana, CA is committed to providing personalized care in a welcoming environment that promotes independence and social engagement. Residents can feel at ease knowing that their needs are met while enjoying a vibrant lifestyle within the community and nearby areas.

Nearby Places of Interest

Pharmacies

  • Rite Aid (0.6 miles)
  • Super Clinik (0.8 miles)
  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.1 miles)
  • The Clinic Patients Association (1.9 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (2.6 miles)

Restaurants

  • In-N-Out Burger (0.7 miles)
  • Din Tai Fung (1.4 miles)
  • Boudin SF (1.4 miles)
  • The Capital Grille (1.5 miles)
  • McDonald's (2.4 miles)
  • In-N-Out Burger (2.6 miles)
  • Raising Cane's Chicken Fingers (2.6 miles)

Cafes

  • Nespresso Boutique at Bloomingdale's (1.5 miles)
  • Diamond Jamboree Shopping Center (3.3 miles)
  • Kean Coffee (4.3 miles)
  • Starbucks (5.1 miles)
  • MoonGoat Coffee Roasters (5.2 miles)
  • Starbucks (5.6 miles)
  • Starbucks (5.6 miles)

Transportation

  • Terminal A (2.5 miles)
  • John Wayne Airport (SNA) (2.6 miles)
  • Artic (6.4 miles)

Parks

  • Mile Square Regional Park (3 miles)
  • Plaza Park (4.6 miles)
  • William R. Mason Regional Park (4.9 miles)
  • Tustin Sports Park (6 miles)
  • Huntington Central Park (6 miles)
  • Ashwood Park (6 miles)
  • Bonita Canyon Park (6.1 miles)

Theaters

  • Amc Tustin 14 At The District (3.4 miles)
  • AMC Movie Theater (5 miles)
  • Century Huntington Beach And Xd (6.4 miles)

Physicians

  • Hoag Tustin Legacy (4 miles)
  • Hoag Medical Group (4 miles)
  • Cardiology Specialists of Orange County (4 miles)
  • Kaiser Permenente Tustin Medical Offices (4.8 miles)
  • The 200 Building (5.4 miles)
  • Coastal Kids (6 miles)
  • Newport Heart North (6.2 miles)

Hospitals

  • Choc (4.9 miles)
  • Hoag Hospital Newport Beach (6.5 miles)

Frequently Asked Questions

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