South Coast Post Acute

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  • Interior

    A cozy waiting area with patterned chairs, a floral arrangement on a table, and a painting on the wall.

  • Outdoors

    A sunny day at a modern building with landscaped surroundings and outdoor seating.

  • Decor

    A cozy nursing home interior with decorated tables and seniors enjoying a TV program.

  • Building

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  • Trees

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  • Outdoor

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  • Lobby

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  • Exterior

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  • Hallway

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South Coast Post Acute

1030 West Warner Avenue, Santa Ana, CA 92707

For more information about senior living options: (844) 490-3973

2.5 from 50 reviews
5 stars
14
4 stars
3
3 stars
4
2 stars
2
1 stars
27

Skilled Nursing Facility

Overall Review of South Coast Post Acute

Pros

  • pro The nurses are nice.
  • pro She likes the place very much.
  • pro She met some good friends there.
  • pro The rehab center is full of love.
  • pro Lucie Trulock is a miracle worker.
  • pro The morning crew was great, friendly and professional.
  • pro The nursing care was excellent, with attentive and compassionate staff.

Cons

  • pro Staff are forgetful and unresponsive, often requiring repeated requests for basic needs.
  • pro There is poor communication about services, with staff unable to confirm that infusions or other treatments are offered at the facility.
  • pro Management is described as unprofessional and profit?driven, undermining quality of care.
  • pro Calls to the nurse station are frequently unanswered, forcing families to intervene for basic assistance.
  • pro Bait?and?switch billing practices and large out?of?pocket charges are alleged.
  • pro Ownership changes are blamed for the departure of long?time caring staff and a decline in care.
  • pro Many employees are perceived as inadequately trained, leading to unsafe or ineffective care.
  • pro Families report neglect and delays in medications and treatments, causing emotional distress.
  • pro Night shift staff are criticized as cruel or unhelpful, with poor bedside manner.
  • pro The environment is described as chaotic and overcrowded, with shared bathrooms and little privacy.
  • pro Call lights and requests are not acknowledged promptly, sometimes for hours.
  • pro A nurse is accused of violating privacy by grabbing papers without permission during handoffs.

Review

What emerges from these accounts is a portrait of a rehabilitation center that inspires strong emotions and, in many cases, deep concern. Several reviewers describe a facility with good-hearted nurses and aides who, despite their kindness, are overwhelmed by disorganization, gaps in communication, and inconsistent care. The overall impression is not of a single, unified experience, but of a pattern in which patience, time, and insistence are often required just to get basic needs acknowledged or addressed. In some stories, small moments of compassionate care stand out, but they are frequently drowned out by recurring problems that leave families doubting the facility's reliability and safety.

A recurring theme centers on treatment coordination and information flow. Reviewers who required infusion medications or ongoing therapies report that staff were nice but forgetful or disorganized. They describe being told to call for the next treatment, only to be told later that the program did not exist there anymore or that it was not offered at that location. In several cases, calls were transferred from department to department with the message that "we don't do those treatments here," creating frustrating and confusing gaps in essential care. This lack of clear, consistent information about what services are available at the facility appears to undermine trust and complicate families' efforts to plan around a loved one's care.

The changes in ownership and leadership are cited as a turning point by some reviewers. They recount the facility's transition about two to three years ago, after which many of the long-tenured, caring staff departed. The new leadership, described by some as more profit-driven than tradition-driven, is blamed for a decline in morale and in the quality of care. Several reviewers note that a substantial portion of the current staff may lack adequate training, and some mention language or cultural barriers that further complicate communication. The result is a sense that responsibility is diffuse, accountability is hard to pin down, and urgent needs - such as calls to the nurse station - go unanswered too often, sometimes requiring family members to interrupt their own work to assist.

Billing and billing-related misunderstandings emerge as another major point of contention. One reviewer describes a "bait and switch" scheme in which pre-payments for co-pays were promised, only for the facility to later claim that the insurance would cover the difference and then discharge the patient, leaving the family with substantial out-of-pocket charges. Figures like $540 per day are cited, making the financial landscape feel precarious and unfair, especially for families navigating private pay expectations. In these narratives, the financial stakes heighten the emotional toll of care, particularly for those who are already grappling with the vulnerability of a loved one's health crisis.

The environment inside the center is depicted as at times chaotic and emotionally draining. Reviewers report nights when visitation policies are not strictly enforced, contributing to a sense of isolation for spouses and other loved ones who seek to spend time with someone recovering from a serious event like a stroke. Noise levels at night, limited overnight accommodations, shared bathrooms, and cramped rooms with several beds arranged close to one another are all cited as discomforts that hamper rest and recovery. The sentiment runs deep: for families who want a calm, supportive setting to aid recovery, the facility's atmosphere often falls short of expectations, aggravating distress rather than alleviating it.

Across the mixed bag of experiences, staff interactions vary dramatically. Some accounts praise the morning crew for being friendly, professional, and attentive, while night staff are criticized as slow, uncaring, or unresponsive. One reviewer recalls that a particular nurse insisted on not helping with a simple request, such as changing a shirt, leaving the patient distressed and crying. Other stories surface a broader pattern of "lazy" staff who roll their eyes or appear overwhelmed to the point of neglecting basic duties. Yet there are counterpoints: a reviewer highlights excellent nursing care across three shifts, and a speech therapist, like Lucie Trulock, is singled out as a "miracle worker" whose therapy helped restore eating and swallowing function. These firings of praise and blame amid the same facility illustrate a wide variance in care quality from shift to shift and person to person.

The most troubling anecdotes focus on safety, communication, and respect. A paramedic recounts an encounter with a nurse who was blunt and unhelpful, grabbing papers from the paramedic's clipboard and bypassing HIPAA boundaries in ways that felt invasive and inappropriate. Other stories describe families standing by while urgent needs go unmet, with calls to the nurse station going unanswered for long stretches and medicines not being delivered on time. There are also emotionally charged reflections on loved ones who did not survive or who deteriorated after being transferred to the rehab center, with reviewers linking those outcomes to perceived lapses in care, responsiveness, and adequate monitoring. In several such notes, reviewers urge state oversight or investigation as a corrective measure.

Amid the condemnation, a few personal, hopeful threads persist. A friend's mother who has been there for years is praised for forming friendships and finding some sense of community, suggesting that the facility can, in some circumstances, offer positive social connections despite broader systemic issues. Another reviewer acknowledges that their father's experience worsened after ownership changes but notes that Medi-Cal covered costs, steering the narrative toward a financial relief rather than clinical satisfaction. These glimpses of positive or stabilizing experiences remind readers that this is not a uniform verdict but a spectrum of experiences shaped by staffing, management, and resources at specific times.

Taken together, the reviews present a cautionary tale about the rehab center: a place where compassionate individuals exist within a system that can be frustratingly opaque, inconsistently staffed, and sometimes financially and emotionally taxing for families. The stories emphasize the need for clearer service offerings, better coordination among departments, more reliable staffing, and stronger accountability from leadership. While some patients and families report moments of excellent care or personal kindness, the prevailing mood is one of concern about patient safety, timely treatment, and the overall quality of care. For anyone considering this facility, these experiences suggest proceeding with diligent, proactive oversight and clear expectations, while exploring alternative options if reliable responsiveness and consistent, high-quality care are paramount.

Features

Housing

  • 255 resident community capacity 255 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • John Wayne Orange Co (3 miles away) John Wayne Orange Co (3 miles away)
  • Long Beach (Daugherty) (17 miles away) Long Beach (Daugherty) (17 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

South Coast Post Acute in Santa Ana, CA is an exceptional assisted living community that provides a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and offers private bathrooms, allowing residents to feel at home in their own personal space.

Residents can take advantage of numerous amenities such as a beauty salon, fitness room, gaming room, small library, and outdoor space where they can relax and enjoy the beautiful surroundings. There is also a computer center with Wi-Fi/high-speed internet access for those who want to stay connected.

Dining at South Coast Post Acute is a delightful experience as it offers restaurant-style dining with special dietary restrictions catered for. Trained staff are available 24/7 to provide assistance with activities of daily living, bathing, dressing, transfers, and medication management. The community also has a mental wellness program in place to prioritize the emotional well-being of residents.

To keep residents engaged and entertained, South Coast Post Acute organizes a variety of activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with any needs or requests they may have.

The community's location offers convenience with several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options and theaters nearby. Additionally, transportation arrangement services are provided for non-medical purposes as well as transportation to doctors' appointments.

Overall, South Coast Post Acute is dedicated to providing high-quality assisted living care in a comfortable and stimulating environment. Residents can enjoy the amenities and services offered while being surrounded by a vibrant community that promotes their physical health and mental well-being.

Nearby Places of Interest

This area of Santa Ana, California, offers a convenient and well-equipped environment for senior living. With multiple pharmacies within close proximity, access to medication and healthcare services is easily attainable. A variety of dining options cater to different tastes, from fast food at McDonald's to upscale dining at The Capital Grille. Nearby cafes provide a cozy setting for socializing or enjoying a cup of coffee. Transportation options are readily available with the John Wayne Airport and car rental services nearby. The abundance of parks in the area offers opportunities for outdoor recreation and relaxation, while theaters provide entertainment options. Additionally, a range of physicians and hospitals ensure quality healthcare services are accessible within a short distance from the neighborhood.

Pharmacies

  • Super Clinik (0.7 miles)
  • CVS Pharmacy (0.8 miles)
  • Rite Aid (0.9 miles)
  • CVS Pharmacy (1.3 miles)
  • The Clinic Patients Association (1.9 miles)
  • CVS Pharmacy (2.3 miles)
  • CVS Pharmacy (2.7 miles)

Restaurants

  • In-N-Out Burger (1 miles)
  • Din Tai Fung (1.6 miles)
  • Boudin SF (1.7 miles)
  • The Capital Grille (1.7 miles)
  • McDonald's (2.5 miles)
  • Gulliver's Restaurant (2.8 miles)
  • In-N-Out Burger (2.8 miles)

Cafes

  • Nespresso Boutique at Bloomingdale's (1.8 miles)
  • Diamond Jamboree Shopping Center (3.3 miles)
  • Kean Coffee (4.1 miles)
  • Starbucks (5.2 miles)
  • Starbucks (5.4 miles)
  • Starbucks (5.4 miles)
  • MoonGoat Coffee Roasters (5.5 miles)

Transportation

  • Terminal A (2.7 miles)
  • John Wayne Airport (SNA) (2.8 miles)
  • Artic (6.1 miles)
  • Hertz Rent A Car (6.3 miles)

Parks

  • Mile Square Regional Park (3.1 miles)
  • Plaza Park (4.5 miles)
  • William R. Mason Regional Park (5 miles)
  • Tustin Sports Park (5.8 miles)
  • Ashwood Park (6 miles)
  • Bonita Canyon Park (6.3 miles)
  • Huntington Central Park (6.3 miles)

Theaters

  • Amc Tustin 14 At The District (3.3 miles)
  • AMC Movie Theater (4.7 miles)
  • Century Huntington Beach And Xd (6.5 miles)

Physicians

  • Cardiology Specialists of Orange County (3.7 miles)
  • Hoag Tustin Legacy (3.8 miles)
  • Hoag Medical Group (3.8 miles)
  • Kaiser Permenente Tustin Medical Offices (4.6 miles)
  • The 200 Building (5.1 miles)
  • Coastal Kids (6 miles)

Hospitals

  • Choc (4.6 miles)

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