Country Villa Plaza Convalescent Center

Pros

• The staff at the facility are described as very nice and caring, offering a warm approach to residents.
• The facility provides various activities like bingo and church services, which can be enjoyable for some residents.
• One reviewer noted that the stay was "OK" and expressed satisfaction with the overall experience despite the facility's limitations.
• The hardwood floors in the facility were positively highlighted as a nice feature.
• Some aspects of communication with staff were improved when family members were involved in discussions about care.

Cons

• The facility lost the elderly woman's clothes and degraded her by putting her in inappropriate clothing.
• Upper management and staff ignored calls for assistance, showing a lack of respect and care.
• The staff struggled to communicate effectively with the resident, leading to frustration for her family.
• Requests for ASL interpreter services were repeatedly dismissed, violating the resident's rights under the ADA.
• There was significant miscommunication regarding medical appointments, leaving the family feeling unsupported.
• The living conditions upon arrival were unclean and unacceptable, with dirty items left in the room.
• Medications were administered incorrectly, leading to serious repercussions for the patient's health.
• The facility failed to provide basic care necessities such as bathing and bathroom assistance for residents.
• Overall treatment was deemed substandard, resulting in the patient suffering from a severe infection due to inadequate care.
• The reviewer strongly advises against placing loved ones in this facility due to their negative experiences.

Review

The reviews of the nursing care facility, Country Villa Plaza, paint a troubling picture of inadequate care and persistent communication barriers. Several family members have expressed deep dissatisfaction with the way their loved ones were treated during their stay at this facility. One reviewer detailed a particularly distressing experience involving their elderly mother with Alzheimer's disease, highlighting severe shortcomings in how the facility managed her communication needs. The son emphasized that despite his requests for American Sign Language (ASL) interpreters to facilitate effective communication between healthcare providers and his mother, these requests were consistently ignored or dismissed. After multiple attempts to engage social workers and request interpreting services for important medical appointments, he found himself facing a continuous struggle against what he described as a profound communication barrier.

Compounding these issues was the apparent negligence exhibited by staff at Country Villa Plaza. Another reviewer recounted an alarming incident where their loved one was placed in a dirty room upon arrival?a room that contained soiled adult diapers and other unsanitary conditions that went unaddressed by staff for an unacceptable amount of time. This lack of cleanliness set a disturbing tone for the overall quality of care provided at the facility. Additionally, there were claims of medication errors; residents reportedly received incorrect prescriptions or missed critical treatments altogether, such as oxygen therapy, which led to significant health setbacks.

One recurring sentiment among reviewers was frustration regarding insufficient staffing levels within the facility. Many indicated that when residents called for assistance?whether it be help to use the restroom or simply needing basic care?the response from staff was often delayed or nonexistent. This seems to stem from an overarching issue of understaffing that plagued the facility, exacerbating stress not only on patients but also on family members who are left feeling helpless while witnessing their loved ones' needs go unmet.

Beyond physical care deficiencies, there were also concerns voiced about emotional neglect within the environment of Country Villa Plaza. Family members expressed feelings of degradation when attempting to communicate with management about these issues; they noted instances of being ignored or having calls go unanswered entirely?even when persistently attempting contact over several hours. This pattern has raised alarms regarding transparency and accountability within upper management and has emphasized how vital it is for families to have access to responsive support systems in times when their loved ones need them most.

While some reviewers acknowledged certain positive aspects?like friendly staff interactions or available activities like bingo?the overwhelming consensus portrays a facility struggling with systemic failures in its caregiving operations. One individual even humorously highlighted that the only commendable feature was "nice hardwood floors," implicitly underscoring just how minimal any positive attributes seemed against a backdrop filled with complaints about hygiene, safety, and overall resident well-being.

The culmination of these experiences leads to strong recommendations against choosing Country Villa Plaza as a caregiving option for vulnerable individuals requiring special attention and services. The collective voices urging potential clients to "run away" from this establishment mark a desperate plea based on genuine concern for patient safety and dignity?a reminder that choosing suitable nursing care can profoundly affect not just health outcomes but also quality of life during those critical years in eldercare settings. With escalating reports detailing both neglected physical needs and neglected rights?for effective communication under ADA standards?it becomes clear that serious improvements are necessary if this facility hopes to regain trust among families seeking respectful and competent care for their loved ones.

Pharmacies

• Rite Aid (0.6 miles)
• Super Clinik (0.8 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1 miles)
• The Clinic Patients Association (1.9 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• In-N-Out Burger (0.7 miles)
• Din Tai Fung (1.3 miles)
• Boudin SF (1.3 miles)
• The Capital Grille (1.4 miles)
• McDonald's (2.3 miles)
• In-N-Out Burger (2.6 miles)
• Gulliver's Restaurant (2.6 miles)

Cafes

• Nespresso Boutique at Bloomingdale's (1.5 miles)
• Diamond Jamboree Shopping Center (3.3 miles)
• Kean Coffee (4.3 miles)
• Starbucks (5 miles)
• MoonGoat Coffee Roasters (5.2 miles)
• Starbucks (5.6 miles)
• Starbucks (5.6 miles)

Transportation

• Terminal A (2.5 miles)
• John Wayne Airport (SNA) (2.5 miles)
• Artic (6.5 miles)

Parks

• Mile Square Regional Park (3.1 miles)
• Plaza Park (4.5 miles)
• William R. Mason Regional Park (4.8 miles)
• Ashwood Park (5.9 miles)
• Tustin Sports Park (6 miles)
• Huntington Central Park (6 miles)
• Bonita Canyon Park (6 miles)

Theaters

• Amc Tustin 14 At The District (3.3 miles)
• AMC Movie Theater (5.1 miles)
• Century Huntington Beach And Xd (6.4 miles)

Physicians

• Hoag Tustin Legacy (3.9 miles)
• Hoag Medical Group (3.9 miles)
• Cardiology Specialists of Orange County (4 miles)
• Kaiser Permenente Tustin Medical Offices (4.8 miles)
• The 200 Building (5.4 miles)
• Coastal Kids (6 miles)
• Newport Heart North (6.2 miles)

Hospitals

• Choc (5 miles)
• Hoag Hospital Newport Beach (6.4 miles)