Brookside Skilled Nursing Hospital in San Mateo, CA
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2620 Flores Street, San Mateo, CA 94403
For more information about senior living options: (844) 490-3973
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The staff were incredibly patient with her sundowning, showing remarkable care. Brookside was immaculate and well maintained, thanks to manager Elsa. The rooms and facilities were extremely clean, with housekeeping going the extra mile. The food at Brookside was very good compared with other SNFs. Administration and social services were quick to respond to questions or concerns, led by Elsa and Myla. Brookside serves as a training site for nursing students, which brought positive energy to the environment. Physical therapy helped with mobility and recovery, with nurses, PTs, and CNAs being attentive and supportive. The staff across roles - nurses, therapists, CNAs, and activities staff - were described as awesome and compassionate.
The facility inconsistently provides care, with residents sometimes crying out in pain and others left alone with nothing to do. The nurses don't take their work seriously. The administration is accused of violating laws and lacking respect for human dignity. They dump residents when Medicare funds run low without notifying families in writing. Staff allegedly misrepresented a resident's COVID-19 status and isolated her falsely. The outdoor air filtering unit is rusty and needs repair. Some bathrooms have broken plumbing, leaving pools of water and a moldy smell. Rooms were not kept clean and sheets were not washed. The facility was described as understaffed, leading to inconsistent care. Billing staff, such as Tammy, were rude and inconsiderate.Brookside Skilled Nursing Hospital in San Mateo is best suited for seniors who need short- to mid-term rehabilitation under steady nursing supervision, and for residents who thrive in a clean, organized setting with responsive caregivers. The facility routinely earns praise for immaculate rooms, a sanitary environment, and staff who approach daily tasks with patience and attentiveness. Therapy services - physical, occupational, and speech - are well-regarded, and several families note meaningful progress in mobility and daily functioning. The atmosphere benefits from an engaged activities staff, a social director, and a sense of routine that can ground someone recovering from surgery, illness, or a disabling event. For families seeking a calm, well-maintained backdrop where rehab protocols are a centerpiece, Brookside delivers.
There are clear signals that families should consider alternatives if certainty and consistency are paramount. Some reviews describe uneven care and delays in responsiveness, with specific complaints about call-bell timeliness and perceived staffing gaps. Administrative friction surfaces in critiques of billing and coordination with external payors, including Kaiser. Instances of alleged under-treatment, inadequate therapy during hospital-district transitions, and troubling reports of dehydration or weight loss cannot be ignored. Additionally, a remodeling history has left some outdated online images at odds with current conditions, and reports of inaccessible bathrooms or other physical plant issues raise practical red flags for long-term accessibility. For families that require unwavering administrative clarity, thorough metabolic management, or seamless therapy continuity, careful verification is essential.
The strongest positives - the core strengths - help address many of the facility's weaknesses. Brookside's cleanliness and daily upkeep stand out, with housekeeping described as meticulous and rooms consistently organized. Nursing staff, CNAs, and therapists frequently earn commendations for kindness, reliability, and professional handling of mobility challenges, including post-surgical or post-stroke rehabilitation. The facility's rehabilitation ecosystem - the PT gym, OT, and speech therapy - provides a structured path to regain independence, and families note progress that can shorten recovery timelines. Social programming, birthday celebrations, and resident engagement contribute to a sense of normalcy and purpose for many residents, offsetting the rigidity that sometimes accompanies skilled nursing care. In short, Brookside's practical advantages can eclipse some drawbacks when a transparent care plan is in place.
Yet the downsides carry enough weight to influence a decision for families with strict expectations. Inconsistent care moments, occasional staff impatience, and reports of understaffing at times create real anxiety for loved ones who rely on timely assistance. Administrative concerns - ranging from the Kaiser coordination dynamic to perceived "dumping" practices or abrupt discharges - underscore the need for vigilant oversight and clear documentation. Physical plant issues mentioned by some reviewers - rusty air-quality components, plumbing problems, and wheelchair-accessibility gaps - can complicate daily life for residents with mobility limitations. These elements do not negate Brookside's strengths, but they do suggest that ongoing, proactive family involvement is not optional.
To minimize risk, families should approach Brookside with a concrete checklist before moving in. Request a current point of contact for administration and a direct briefing on who handles therapy scheduling, medical coordination, and social work. Seek detailed, written expectations about therapy frequency, pain management, and the processes for adjusting care plans. Tour the facility with an eye for accessibility, bathroom modifications, cleanliness in common areas, and the responsiveness of staff to call buttons. Push for a sense of staffing stability - ask about nurse-to-patient ratios, shift coverage, and whether the center maintains 24/7 RN presence or on-call physicians. Finally, verify how dialysis and other chronic care needs are coordinated, and ask for recent resident outcomes to ground expectations in current practice.
In sum, Brookside offers a practical, dependable option for families prioritizing cleanliness, compassionate frontline care, and a robust rehabilitation framework. It fits well for residents who respond to structured programming and a welcoming social environment, and who can benefit from attentive therapists driving mobility restoration. However, for families where transparent administrative process, consistent call-response, and rigorous adherence to therapy timelines are non-negotiable, it is prudent to explore alternatives or insist on explicit guarantees and ongoing oversight. With an engaged family partner - armed with precise questions and clear expectations - Brookside can be a solid, if not flawless, bridge to greater independence and comfort.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (6 miles away) Metropolitan Oakland International (13 miles away) San Jose International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. FarsiFarsi resources are important for seniors as they cater to the needs of Persian-speaking individuals, providing vital information on senior living options, healthcare services, and community events in their native language. This helps ensure that seniors feel comfortable and supported as they navigate through their aging journey. RussianRussian language and cultural programs are important for seniors in senior living communities because they help residents maintain their cultural identity, connect with others who share their background, and engage in activities that are meaningful to them. These programs can improve seniors' mental and emotional well-being, enhance their sense of belonging, and make their overall living experience more fulfilling. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections. TagalogTagalog language services are important for seniors as they provide a sense of connection and comfort for those who speak the language. This can help them feel more at ease and engaged in their community, improving their overall well-being and quality of life.The Brookside Skilled Nursing Hospital in San Mateo, CA is a luxury assisted living community that offers an array of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a wide range of amenities to cater to residents' needs and preferences. A beauty salon is available for residents to enjoy pampering services, while cable or satellite TV provides entertainment options in each room. Community-operated transportation allows for easy access to nearby destinations, and a computer center is available for residents to stay connected with loved ones. The dining room offers restaurant-style dining experiences, and a small library provides a cozy space for reading and relaxation. Outdoor spaces including gardens are perfect for enjoying fresh air and nature, while a fitness room and wellness center promotes physical well-being. Wi-Fi/high-speed internet ensures that residents can stay connected online.
Care services at Brookside include 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available to ensure residents receive their required medications on time. The community also has a mental wellness program in place to promote emotional well-being.
Dining options at Brookside cater to special dietary restrictions, ensuring that each resident's nutritional needs are met.
A variety of activities are offered at the community, including fitness programs and planned day trips. Resident-run activities allow individuals to engage with one another and build connections within the community. Scheduled daily activities provide opportunities for socialization and entertainment.
With staff members who can speak Farsi, Russian, Spanish, Tagalog languages spoken by some residents are accommodated.
The community enjoys easy access to various amenities outside of the premises as well. Several cafes, parks, pharmacies, restaurants, theaters, hospitals, and transportation options are located nearby.
Overall, Brookside Skilled Nursing Hospital in San Mateo, CA offers a comprehensive and luxurious assisted living experience with a wide range of amenities, care services, dining options, activities, and convenient access to nearby amenities.
Located in the heart of San Mateo, California, this area offers convenient access to a variety of amenities suitable for seniors. With close proximity to Cinepolis San Mateo, theaters are easily accessible for entertainment purposes. The nearby Hillsdale Station and various pharmacies provide convenient transportation options and easy access to healthcare services. In addition, there are several parks such as Laurelwood Park and Central Park for leisurely walks and outdoor activities. Various dining options including McDonald's and In-N-Out Burger cater to different culinary preferences. Overall, this part of San Mateo offers a well-rounded community with essential services and recreational opportunities for seniors seeking a comfortable living environment.
Brookside Skilled Nursing Hospital is located at 2620 Flores Street, San Mateo, CA 94403 in San Mateo County, California
Brookside Skilled Nursing Hospital on seniors.fyi includes 7 photos including images showing interior, salon, bedroom, decor, wall art, office, outdoor, tree, and more.
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