New Orange Hills in Orange, CA
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5017 East Chapman Avenue, Orange, CA 92869
For more information about senior living options: (844) 490-3973
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The facility stands out for its commitment to professionalism and compassion. The staff are incredibly responsive and communicative. The level of care is truly exceptional, with knowledgeable, warm, and attentive nurses and caregivers. The facility is beautifully maintained - clean, bright, and welcoming. The rehabilitation team is outstanding, patient, encouraging, and deeply committed to helping residents regain strength and independence. The food exceeds expectations and contributes to residents' comfort and enjoyment. Admissions staff and administrators provide a smooth, stress-free process with clear communication. Brittany's warmth, professionalism, and dedication stand out in guiding families through the care process. The community is warm and lively, with engaging activities and a strong sense of well-being.
The reviewer cites potholes in the parking lot and describes staggering incompetence, calling for a leadership overhaul. A urine sample was misplaced and lab work was never completed, leaving families needing answers in hours rather than days. The accommodations are run-down, with a room that had only a window air conditioner, and the overall environment is dark and depressing. GI issues were not addressed for two days, and tests were not performed because the urine sample was misplaced and blood was not drawn. The review states the staff cannot think critically or show competence, and niceness alone is not enough. They would not recommend the facility for any reason. The facility is described as old and decrepit, not particularly clean, with many staff there mainly to earn their money rather than care for patients.New Orange Hills in Orange, CA is best suited for seniors who need short- to mid-term rehabilitation and recovery, with a strong emphasis on therapy-driven progress and a caregiving culture that treats residents with dignity. For families facing post-acute needs - think orthopedic rehab, knee or hip issues, spinal injuries, or other conditions where regaining function and independence is the priority - NOH consistently demonstrates a hands-on therapy team, responsive nursing, and a clean, homelike environment that makes the recovery journey feel manageable. The community's strongest footprint is the rehab-forward model paired with staff who communicate with clarity, explain the plan, and keep families in the loop as progress unfolds. When the objective is to restore mobility and confidence in a supportive setting, NOH proves itself as a practical cornerstone.
Those weighing NOH against alternatives should be mindful of what NOH may not be best at, particularly for residents requiring near-perfect staffing consistency and round-the-clock guardianship. Several reviews flag staffing challenges, especially on evenings and nights, with complaints about long waits for CNAs, occasional medication or lab mishaps, and supervisory gaps that can leave families anxious. Parking access and near-term facility condition surface as friction points in a subset of experiences. For families prioritizing long-term custodial care with seamless, highly consistent staffing, or for residents with extensive memory care needs demanding stringent supervision, it's prudent to compare other facilities that emphasize dementia care programs and more stable night coverage.
The core advantages of NOH often offset these concerns for rehab-focused families. The therapy department earns high marks for effectiveness, patience, and encouraging residents to push through challenging milestones. Nursing care is frequently described as compassionate and attentive, with staff who recognize and respond to medical and emotional needs. Cleanliness and a welcoming, homelike atmosphere further reinforce a positive daily experience, and admissions interactions - described as warm and informative - build confidence early on. Food quality and social activities also show up positively in many reviews, contributing to a sense of normalcy and morale that can accelerate engagement in therapy and days spent in recovery.
Leadership and frontline teamwork appear as a double-edged feature in the narrative. On the one hand, multiple families highlight outstanding individuals - Brittany in admissions, Mercy as a trusted liaison, and Kayla L. as an engaged assistant director of nursing - whose dedication helps families navigate the process smoothly and ensures residents receive coordinated care. On the other hand, a significant number of reviews call for stronger management oversight and more consistent floor supervision, particularly during off-peak hours. The best takeaway is that NOH has visible, accessible leadership and a history of responsive problem-solving, but lingering concerns about night-shift coverage and routine safety processes remind that staffing reliability remains a live issue to verify in person.
Finally, the resident experience at NOH often reads as a balance between high-touch rehab excellence and the real-world frictions of any busy skilled facility. Families repeatedly praise the facility's cleanliness, attractive grounds, and the therapy suite's capacity to support progressive recovery. The ambiance - friendly staff, engaging activities, and a sense that residents are valued - creates a psychologically supportive environment that can strengthen recovery outcomes. Yet where families have encountered negative episodes - delays in care, reports of disruptive behavior from some staff, or management lapses - the impact is tangible and memorable. NOH remains a credible option for those who want strong rehab outcomes in a warm setting, provided one confirms current staffing levels, observes nightly operations, and aligns expectations with what a given shift can sustain.
Bottom line: New Orange Hills is a practical, capable choice for families prioritizing rehabilitation results, proactive communication, and a compassionate care team. It may be less suitable for families who require near flawless staffing consistency, uninterrupted nighttime coverage, or a long-term memory-care focus with ironclad safety protocols. The recommended path is a targeted tour with specific in-the-moment questions: meet the therapy team, speak with a floor nurse during a typical shift, and connect with admissions to understand current logistics. Inspect parking and noise levels, and request a window into weekend workflows. When progress-minded care, a warm, engaged staff, and a clean, supportive environment are the top criteria, NOH warrants serious consideration and a concrete plan to observe how care is delivered on a regular day.
145 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Wayne Orange Co (9 miles away) Long Beach (Daugherty) (20 miles away) Ontario International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Orange Hills is a premier assisted living community located in the vibrant city of Orange, CA. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we provide everything needed for a comfortable and enjoyable lifestyle. Residents can take advantage of our beauty salon to look their best, as well as enjoy their favorite shows with cable or satellite TV in their fully furnished apartments. Our computer center allows residents to stay connected with loved ones, while our gaming room provides entertainment and socialization opportunities. For those who enjoy being outdoors, our garden and outdoor space offer a peaceful retreat.
We also prioritize the health and wellness of our residents by offering various care services. Our 24-hour call system ensures that assistance is always available, and our staff provides 24-hour supervision for added peace of mind. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated team also manages medication for residents, ensuring they receive their medications on time and correctly.
At New Orange Hills, we understand the importance of nutrition in overall health. Therefore, we offer specialized meal preparation and service that caters to specific dietary restrictions such as diabetes diets or special dietary requirements.
In addition to these amenities and care services, we also prioritize socialization and engagement through various activities. Residents can enjoy concierge services for additional assistance with planning their day, fitness programs to promote physical health, resident-run activities for socialization opportunities, as well as scheduled daily activities for mental stimulation.
Our location is conveniently surrounded by cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals. This allows easy access to essential services and venues for entertainment or medical needs.
At New Orange Hills in Orange CA-assisted living community embodies a commitment to providing exceptional care while promoting an active lifestyle in a warm and welcoming environment.
This part of Orange, California offers a variety of amenities and services that cater to the needs of seniors looking for a convenient and comfortable living environment. With multiple pharmacies such as CVS and Walgreens within a short distance, accessing medication and healthcare products is easy. There are also numerous dining options including Orange Hill Restaurant & Events, McDonald's, BJ's Restaurant & Brewhouse, and Chick-Fil-A, providing plenty of choices for dining out. Additionally, there are cafes like Tru Bru Organic Coffee and Starbucks nearby for a leisurely coffee break. The area is surrounded by parks such as Peters Canyon and Irvine Regional Park, offering opportunities for outdoor recreation and relaxation. Access to quality healthcare is readily available with physicians like Cardiology Specialists of Orange County and hospitals like Choc in close proximity. In terms of transportation, options like Artic and Hertz Rent A Car provide convenient ways to get around the area. Places of worship such as the Islamic Center of Irvine and Chinese Baptist Church offer spiritual support for those seeking religious affiliation. Overall, this part of Orange provides a well-rounded living experience for seniors with its diverse range of services and amenities.
New Orange Hills is located at 5017 East Chapman Avenue, Orange, CA 92869 in Orange County, California
New Orange Hills on seniors.fyi includes 4 photos including images showing palm trees, architecture, living room, interior, decor, outdoor, office, and more.
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