Norwalk Skilled Nursing & Wellness Centre in Norwalk, CA
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11510 Imperial Highway, Norwalk, CA 90650
For more information about senior living options: (844) 490-3973
The staff have always been kind and helpful. Leticia is very knowledgeable and inviting. The staff here are extremely friendly and make visits enjoyable. Emily Lopez is very professional and compassionate toward residents. The physical therapy department is thorough in addressing patients' needs. The staff treat loved ones like family - kind, patient, and caring. The facility is clean, welcoming, and well maintained. The nursing care is amazing and highly praised.
The facility is severely understaffed, leaving residents without timely assistance. There were reports of verbal abuse and neglect by staff, including the DON yelling at a family member. The center reportedly refused rehab placement for a patient due to chronic pain, despite insurance. There was a lack of communication between staff, with promised services such as palliative care not delivered. Some rooms reportedly smelled like urine, indicating cleanliness problems. There was no parking, which frustrated visitors. Some staff were observed socializing instead of attending to patients.Norwalk Skilled Nursing & Wellness Centre is best suited for families that prize a warm, almost familial care environment in which rehab success and daily kindness from staff are clear strengths. This community tends to excel for post-surgical recovery, wound care, and ongoing rehabilitation, with strong evidence of physical therapy progress and attentive nursing support. Cleanliness and a welcoming atmosphere accompany a sense that residents are treated like family, with caregivers who routinely go the extra mile to provide updates, check in, and tailor care. For families who value personal connections, visible compassion, and a steady rhythm of daily activities, this facility offers a dependable, home-like option where residents often respond well to individualized attention and a steady routine.
Those who should consider alternatives are families prioritizing consistently untroubled staffing, minimal risk of communication gaps, and a uniformly tight management handle on operations. A notable portion of reviews flags understaffing and uneven responsiveness, with some residents not receiving timely help or being difficult to locate when needed. Language and cultural sensitivity concerns also surface in a few accounts, alongside reports of odor and cleanliness inconsistencies in certain rooms. Parking limitations and a few encounters with management or staff behavior that felt unprofessional or dismissive further temper the overall appeal. For caregivers seeking fail-safe reliability and zero surprises, evaluating other communities with stronger staffing guarantees and clearer lines of accountability may be prudent.
The strongest pros - exceptionally friendly and capable front-line staff, a compassionate caregiving culture, and robust rehabilitation services - often offset the more challenging aspects. Families repeatedly praise nurses, aides, therapists, and social workers for their patience, professionalism, and genuine care. The rehab program is described as thorough and adaptive, with therapists who make significant progress possible and who keep families informed about goals and milestones. The facility's cleanliness and the sense that residents are treated with respect contribute to peace of mind for loved ones, and the inclusive, "our second family" vibe emerges in many positive narratives. When families can partner closely with the care team, the positive elements become a compelling value proposition.
Yet the main cons cannot be dismissed as minor quirks. Understaffing, inconsistent communication, and occasional lapses in responsiveness are recurring concerns that can undermine trust during critical moments. Several reviews recount difficulty in locating staff or receiving prompt assistance after push-button requests, and a subset describe rooms with odors or uneven sanitation. Instances of miscommunication about promised services and perceived lapses in supportive guarantees - such as palliative care promises - underscore the risk that expectations may not align with practice. Language barriers and reports of disrespectful treatment in a few situations also serve as cautions for families with particular cultural or communication needs. These threads collectively suggest that the experience can vary significantly by shift, wing, or caregiver.
When weighing the positives against the negatives, the calculus tilts toward a decision for families who want genuine warmth, responsive rehab, and daily evidence of care. The ability of staff to form meaningful connections, conduct effective physical therapy, and keep residents engaged often translates into meaningful functional gains and emotional comfort, which can justify navigating occasional operational rough edges. The environment's cleanliness, the welcoming tone of many nurses and aides, and the resourcefulness of social workers and transportation staff add practical ballast for families coordinating complex care plans. The caveat is that this balance depends on consistent staffing and proactive communication; without that, the good intent can be compromised.
In practical terms, a family considering Norwalk should first visit with a checklist: request a meet-and-greet with the director of nursing, tour multiple shifts, and speak with rehab staff about individualized plans and expected milestones. Verify current staffing levels and ask how the facility handles calls for assistance after hours. Discuss language needs and cultural considerations to ensure appropriate communication and support. Probe specifics about palliative or end-of-life care planning to confirm alignment with expectations. Finally, assess parking access, meal variety, and the breadth of social activities to gauge everyday quality of life. For families prioritizing rehab outcomes and a nurturing, family-friendly atmosphere - and prepared to stay engaged to mitigate occasional gaps - Norwalk Skilled Nursing & Wellness Centre stands out as a serious, capable option. If rigidity in staffing, flawless consistency, or unambiguous management oversight is non-negotiable, exploring alternatives is a prudent step.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (8 miles away) Los Angeles International (18 miles away) John Wayne Orange Co (21 miles away) Burbank-Glendale-Pasadena (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Norwalk Skilled Nursing & Wellness Centre in Norwalk, CA is a vibrant and welcoming assisted living community that offers a wide range of amenities and exceptional care services. Our residents can enjoy the convenience of an on-site beauty salon, cable or satellite TV in their fully furnished rooms, and access to our computer center for staying connected with loved ones.
We prioritize the well-being of our residents by providing community-operated transportation for easy access to local attractions and appointments. Our dining room offers restaurant-style dining with special dietary restrictions taken into consideration, ensuring that each resident receives delicious and nutritious meals. For those who prefer a more intimate setting, kitchenette facilities are available in their private rooms.
Our community features various spaces for relaxation and recreation, including beautiful gardens, gaming rooms, small libraries, and outdoor spaces where residents can socialize or enjoy some solitude. We also offer housekeeping services to ensure a clean and comfortable living environment for all.
With our 24-hour call system, round-the-clock supervision, and assistance with activities of daily living such as bathing and dressing, our dedicated staff ensures the safety and well-being of our residents at all times. Medication management is provided to ensure medication adherence.
Mental wellness is an important aspect of our care approach, which is why we have a mental wellness program in place to support the emotional well-being of our residents. Additionally, transportation arrangements are made for non-medical needs as well as doctor's appointments.
At Norwalk Skilled Nursing & Wellness Centre, we understand the importance of social engagement and offer a variety of activities tailored to individual preferences. From fitness programs to planned day trips and resident-run activities, there is something for everyone to enjoy. Our concierge services are available to assist with any additional requests or inquiries.
Conveniently located near cafes, parks, pharmacies, restaurants, theaters, and hospitals; our community provides easy access to essential amenities outside the facility.
Overall, the Norwalk Skilled Nursing & Wellness Centre is a premier assisted living community that aims to provide exceptional care, comfort, and a fulfilling lifestyle for our residents.
Norwalk Skilled Nursing & Wellness Centre is located at 11510 Imperial Highway, Norwalk, CA 90650 in Los Angeles County, California
Norwalk Skilled Nursing & Wellness Centre on seniors.fyi includes 4 photos including images showing outdoor, caregiver, outdoors, park, assistance, physical therapy, healthcare, rehabilitation, and more.
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