Windsor Healthcare

Pros

• The DON Kristine is on top of everything and is very kind.
• The administrator is easy to talk to and ensures everything runs smoothly during the stay.
• The nursing staff is incredible.
• The admissions department provided great support, with Tania Pineda and Rosa being extremely helpful and knowledgeable.
• Tania Pineda is amazing and always goes above and beyond.
• Tania at Windsor Gardens of LA is the best; she is super helpful, knowledgeable, and kind.
• The staff at the front door greet visitors with smiles and kindness.
• The facility is very clean, and the staff is friendly and attentive.
• Highly recommend this facility.

Cons

• The reviewer alleges negligent and incompetent social workers and administration led to their brother's death.
• The reviewer described the nurses as horrible, specifically naming Michael Z.
• The reviewer claimed nighttime care was unavailable, with the call button pressed since 2:45 AM and no assistance provided.
• The reviewer stated that wound care for a husband with stage 4 cancer was neglected, allowing the wound to worsen and become more infected, calling the facility the worst nursing home.
• The reviewer complained that staff are often too busy to provide patient information, making communication difficult.
• The reviewer described CNAs as prioritizing other tasks and not repositioning their mother, resulting in worsened wounds, anemia, and fungal infections, and labeled Windsor as the worst place.
• The reviewer reported room phones not working for a month or longer and advised others not to place their family there.
• The reviewer urged that the facility should be closed.

Review

Windsor Gardens Convalescent Home of Los Angeles elicits a spectrum of reactions from those who have interacted with it. On one end, there are urgent warnings from people who describe heartbreak and fear, including a claim that a loved one died after being discharged from the facility and that negligent social workers and administration contributed to that outcome. Some reviewers rate the place extremely poorly, with accusations of substandard care, negligent staffing, and "incompetent" management. A few passages even advise against sending loved ones there, suggesting a karmic reckoning for those who run the facility. Such voices frame Windsor Gardens as a place to approach with caution, where the possibility of severe lapse in care is real in their experience.

But the story is not uniformly negative. A number of residents and family members present a contrasting portrait, praising the facility for its cleanliness, professional staff, and the ability to accommodate specific needs. One reviewer, describing themselves as a current resident, notes that nighttime care can be lacking and that call buttons go unanswered for extended periods; yet this same account sits alongside other positive testimonies about the general atmosphere, the location, and the reliability of the staff in other rounds. Another person retroactively recounts a terrible wound care experience with a stage 4 cancer patient that allegedly worsened under care, but this view sits amid many other accounts that emphasize kindness, attentiveness, and a sense of reliability from the nursing and support teams.

Several accounts highlight a cadre of staff who are repeatedly described in glowing terms. The DON, Kristine, is singled out by appreciative patients who say she stays on top of issues and maintains clear, compassionate communication. Administrators and social workers are also praised by those who feel supported during the stay, with Efie the social worker and Tania the admissions coordinator standing out in particular. Reviewers repeatedly mention the nursing staff, licensed vocational nurses and CNAs, therapy teams (physical and occupational), and even kitchen staff for their responsiveness and dedication to residents' preferences - such as vegetarian meals being prepared with care and thought. In these narratives, the facility's care team is described as capable, personable, and attentive to individual needs, reinforcing a sense of trust in the facility when the staff are engaged and accessible.

Amid the mixed reviews, there is a powerful set of stories about life-changing outcomes and gratitude. One couple's testimony credits Windsor Gardens with saving a wife's life under the care of Dr. Hourani, praising the doctor for extraordinary medical leadership and calling him a "super hero." The wound care team, especially a clinician named Adrian, is commended for knowledge and results, and the broader staff - from front desk greeters to housekeeping - recieves recognition for creating a warm, supportive environment. A reviewer notes that after a prolonged period of rehabilitation, the wife began taking steps again and regained strength, underscoring how a skilled, coordinated team can translate into meaningful recovery. Such narratives emphasize not only clinical competence but also the human touch that helps families feel understood and included.

In addition to the clinical praise, several testimonials foreground the admissions and transition process, where Tania Pineda emerges as a standout figure. Across multiple comments, Tania is described as the best, with phrases like "super helpful," "very informative," and "going above and beyond." Many reviewers recount how she answered questions patiently, guided families through insurance coverage, and made the process feel less stressful during a stressful time. The recurring sentiment is that Tania brings a level of warmth, competence, and dedication that makes families feel supported from the initial contact through the transition to care. Some reviewers describe her as a rare, compassionate advocate who makes families feel heard and valued, and several notes praise her ability to calm nerves and provide thorough explanations.

Taken together, the collection of voices presents Windsor Gardens as a facility with significant strengths in areas such as compassionate staff engagement, clean environments, and effective coordination for admissions and transitions - especially when the team member highlighted is involved. At the same time, there are deeply troubling accounts that speak to gaps in nighttime responsiveness, the adequacy of wound and routine care, and communication challenges that can leave families feeling frustrated and frightened. The most consistent thread among the positive reviews is the presence of caring, responsive staff who go the extra mile, and the most persistent thread in the negative reviews is a perception that times of crisis or fatigue reveal vulnerabilities in systems, staffing, and oversight.

For anyone considering Windsor Gardens, these narratives offer a nuanced picture: opportunities for excellent, life-affirming care anchored by dedicated professionals like Dr. Hourani, Adrian, Kristine, Efie, and especially Tania Pineda, juxtaposed with serious cautions about responsiveness and certain care lapses raised by other residents and families. The takeaway is to engage directly with the facility, ask pointed questions about nighttime staffing, wound care protocols, and equipment functionality, and seek out testimonials from current residents and their families. The facility's strengths - cleanliness, compassionate clinicians, and a strong admissions team - are real in these accounts, but so too are the warnings from those who feel their loved ones did not receive the care they deserved.

This part of Los Angeles, California offers a convenient and diverse range of amenities for seniors looking to live in the area. With several pharmacies like Rite Aid and CVS nearby, access to necessary medication is easily accessible. There are also a variety of restaurants in the vicinity such as BCD Tofu House and Park's BBQ, providing options for dining out. For entertainment, there are theaters like AMC The Grove 14 and Regal LA Live & 4DX for movie buffs. Outdoor enthusiasts can enjoy nearby parks like Pan Pacific Park and Runyon Canyon Park for leisurely walks or picnics. Additionally, there are plenty of cafes like Verve Coffee Roasters and Alfred Coffee & Kitchen for socializing with friends or enjoying a cup of coffee. In case of any medical emergencies, hospitals like Kaiser Permanente West Los Angeles Medical Center are within reach. The area also has good transportation options including Union Station for easy access to public transit.

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• Rite Aid (2 miles)
• Mary Jane's Melrose Holistic (2.1 miles)

Restaurants

• BCD Tofu House (1.2 miles)
• Republique (1.3 miles)
• Park's BBQ (1.8 miles)
• Monsieur Marcel Gourmet Market (2.4 miles)
• Chick-Fil-A (2.4 miles)
• Taco Bell (2.5 miles)
• McDonald's (2.8 miles)

Theaters

• AMC The Grove 14 (2.3 miles)
• Regal LA Live & 4DX (3.2 miles)
• TCL Chinese Theatre (3.3 miles)
• Alamo Drafthouse Downtown (3.7 miles)

Parks

• Pan Pacific Park (2.3 miles)
• Plummer Park (3 miles)
• Runyon Canyon Park (3.7 miles)
• Echo Park at the Lotus Festival (3.8 miles)
• Hollywood Bowl Overlook (4.3 miles)
• Beverly Gardens Park (4.8 miles)
• Roxbury Memorial Park (4.8 miles)

Cafes

• Verve Coffee Roasters (2.7 miles)
• Joan's on Third (3 miles)
• Starbucks (3.3 miles)
• Alfred Coffee & Kitchen (3.5 miles)
• Starbucks Reserve (3.6 miles)
• Lamill Coffee Boutique (3.8 miles)
• Verve Coffee Roasters (4.1 miles)

Hospitals

• Kaiser Permanente West Los Angeles Medical Center (3.2 miles)
• Kedren Community Health Center (4.6 miles)

Transportation

• Union Station (4.9 miles)