Country Villa Maple

Pros

• The staff provided good quality care for the father, and the therapy was amazing with attentive staff.
• The staff caring for the grandmother are very attentive and ensure she is doing well.
• The facility is clean, with friendly and caring staff, and is odor free.
• Maple Care Center gave the mom the best experience and care; the staff were sweet and on top of her medications and needs.
• Angie D. is a professional CNA who is hands-on and knows how to interact with residents.
• The staff are described as kind and caring, on top of residents' medications and daily needs.
• Since new management, the facility has gotten much better.
• The residents are nice, and the staff are on top of care and visits.

Cons

• The facility is dirty and abusive toward patients, allegedly returning residents in worse condition and blaming families.
• The staff are described as rude and indifferent, not listening to patients.
• A resident's money disappeared while at the facility, suggesting theft.
• Personal belongings, such as dentures and glasses, were misplaced or lost by the facility.
• Medications were overprescribed, leading to adverse effects including drug-induced Parkinson's and declined mobility.
• The facility reportedly prevented family members from taking patients out, sometimes claiming doctor approval was needed that never came.
• During COVID, most residents were kept in bed all day, indicating poor activity and engagement.
• Favoritism among staff was observed, with care distributed unevenly.

Review

Maple Healthcare Center elicits a wide range of impressions from families, with many speaking highly of the care and a few detailing serious concerns. On the positive side, several reviewers describe a compassionate environment where staff truly attend to residents' needs, even amid complex family dynamics. One family joined in praising the facility for the excellent care provided to their father, noting that therapy was amazing and staff were very attentive. The grandmother's stay for a month was likewise celebrated, with comments about a caring staff consistently looking after her wellbeing and a clean, odor-free facility. Across these accounts, visitors often highlighted that the staff were friendly, patient, and willing to go the extra mile to ensure loved ones were comfortable and well cared for. In particular, a CNA named Angie D. stood out to one reviewer as professional and skilled, with several others describing Maple as providing a level of care that felt personal and attentive. A reviewer even called Maple the "best convalescent home ever," praising professional services, the caring staff, and the overall quality of care.

Several families also pointed to improvements under new management, noting that residents experienced better outcomes and more attentive oversight. There are anecdotes of relatives visiting from out of state and finding their loved ones happy and well taken care of, with visits conducted in ways that balanced safety and connection - one account specifically mentioned a visitation approach during a period when non-COVID visits were managed with care and safety in mind. Other reviews emphasized clean facilities, staff who were consistently on top of medication administration and daily needs, and an environment that felt welcoming and supportive. In short, these voices describe Maple as a place where, for some residents, the daily routines and medical oversight were handled with genuine diligence and kindness.

But the picture is not uniformly positive. A number of reviews present a starkly different experience, painting Maple as unsafe or neglectful. Some families warned others not to place their loved ones there, accusing the facility of dirtiness, abuse, and deception. They recounted situations where patients supposedly could not leave a locked facility, and where attempts to discharge or take a resident out for fresh air were impeded by administrative inertia or unclear doctor communication. Allegations included delayed responses from physicians, untreated health issues such as a spider bite becoming infected, and disputes over whether problems were even acknowledged or addressed. One reviewer claimed a "huge" misstep that left their relative with worsened health after what they described as overmedication and rapid changes in mental status, including a manic episode that escalated after medication adjustments. The same set of reviews raised concerns about lost belongings and dentures, difficulties in obtaining receipts or documentation, and a sense that some staff prioritized personal tasks over patient care.

Multiple accounts mention medication management as a particular flashpoint. Some families felt that medications were increased aggressively, leading to sleepiness and reduced mobility, with one relative's condition described as deteriorating from admission to discharge. There were also complaints about paperwork and communication lapses - being left in the dark about what medications their loved ones were taking or what financial arrangements would be needed, and delays in getting paid funds or reimbursements processed. In several posts, relatives accused staff of being inattentive or distracted, with reports of staff members spending time on phones rather than attending to patients. A few reports allege favoritism in the care provided, and concerns about falls and injuries that occurred while residents were under Maple's supervision. One review even claimed the facility had a staff member who engaged in theft, highlighting a missing $500 from the resident's wallet after discharge. Another family noted that the night shift's communication and responsiveness were notably lacking, though the day staff were praised by those same families for their kindness and attentiveness. The breadth of these concerns underscores how starkly experiences can diverge within the same institution.

Despite these troubling notes, there are persistent threads of praise that one cannot overlook. Several reviewers highlighted affectionate, genuinely caring interactions from the front-line staff and a sense that the residents were treated with dignity and respect. The comments about veterans and the VA hospital providing more help than Maple in some cases also point to a broader landscape of support networks that families navigate during nursing home stays. Some admissions about the facility's safety measures, including controlled visitations and efforts to keep residents and staff safe during the COVID era, reflect an awareness of modern expectations and protocols. In several accounts, families expressed gratitude for the moments when their loved ones appeared happier and more engaged, or when the staff's kindness and professionalism shone through during difficult times.

All told, Maple Healthcare Center emerges as a place of strong contrasts. For some families, it represents a beacon of thoughtful, dedicated care where therapy is effective, staff are attentive, and residents feel secure and cherished. For others, it represents a cautionary tale, with reports of neglect, disorganization, medication issues, financial mishandling, and even fear for residents' safety. The consensus across these diverse voices is that the experience hinges on individual interactions - between residents and the CNA or nurse on duty, between families and administration, and, crucially, on the ongoing oversight of medications, finances, and personal belongings. Prospective families and guardians are encouraged to thoroughly assess which aspects of Maple's care align with their loved one's needs, to stay actively involved in day-to-day care, and to advocate for transparent communication, careful medication management, and careful safeguarding of personal items and finances. The facility's strengths and its risks coexist, and every family will likely weigh them differently as they decide how best to care for their loved ones.

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.5 miles)
• Verve Coffee Roasters (2.3 miles)
• Starbucks Reserve (3.8 miles)
• Lamill Coffee Boutique (4.5 miles)
• Starbucks (5.6 miles)
• Proof Bakery (6.5 miles)

Hospitals

• Kedren Community Health Center (1.1 miles)
• LAC+USC Inpatient Tower (4.2 miles)
• Usc-Norris Cancer Hospital (4.4 miles)
• Kaiser Permanente West Los Angeles Medical Center (6.3 miles)
• Prado Center (7 miles)
• Martin Luther King Jr / Drew Medical Center (7 miles)

Restaurants

• Yard House (1.5 miles)
• Takami Sushi & Robata (1.9 miles)
• Perch (2 miles)
• Precinct (2.1 miles)
• Girl & The Goat LA (2.2 miles)
• EightyTwo (2.3 miles)
• Bavel (2.3 miles)

Theaters

• Regal LA Live & 4DX (1.6 miles)
• Alamo Drafthouse Downtown (1.8 miles)
• AMC The Grove 14 (6.3 miles)
• TCL Chinese Theatre (6.9 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)

Transportation

• Union Station (2.9 miles)

Parks

• Echo Park at the Lotus Festival (3.7 miles)
• Elysian Park (4.5 miles)
• Pan Pacific Park (6.3 miles)
• Kenneth Hahn State Recreational Area (6.4 miles)
• Glassell Park Recreation Center (6.7 miles)
• Plummer Park (6.9 miles)
• Cleland Ave Bicentennial Park (6.9 miles)