Candlewood Care Ctr

Pros

• The staff are very friendly and make residents feel like family, consistently taking care of concerns.
• The staff are respectful and knowledgeable about their responsibilities toward patients and their families.
• They respond with kindness and compassion, and families appreciate their care.
• The customer service is pleasantly friendly.
• The facility is described by at least one reviewer as a wonderful place that saved a life.

Cons

• The mobility scooter incident shows the staff refused to allow a plug-in for a few minutes, showing no compassion for an elderly, disabled person.
• The facility was described as horrible and in disrepair, with shredded curtains, broken windows and screens, and a peeling patio with trash.
• The staff were on their phones and would not help find a tissue for the aunt.
• The photos on the website were described as phony.
• One resident's belongings were being stolen.
• The reviewer stated that most staff were disrespectful and that the facility was among the worst.
• A staff member pushed on the reviewer's shoulder and ordered them to walk, causing pain.
• The mom's diaper was changed only twice a day, and a neighboring resident wasn't fed dinner, with staff shrugging.

Review

Windsor Convalescent Center presents itself in the stories of its visitors as a place of contrasts, where warmth and care often sit beside frustration and disappointment. Across multiple accounts, the strongest theme is that many staff members create a family-like atmosphere for residents and their families. Several reviewers describe the staff as friendly, respectful, and genuinely attentive. In these voices, the care teams are credited with listening to concerns, addressing questions, and handling needs with kindness and compassion. One reviewer stresses that the staff feel like family for their father and that concerns are met with attentive, considerate responses. Another notes that the staff are respectful toward both patients and their families, and that they have gone above and beyond to fulfill requests with a compassionate touch. Taken together, these pieces paint a picture of a facility where some staff members strive to provide thoughtful, person-centered care and are appreciated for their efforts.

At the same time, the narratives reveal ongoing frustrations that cast a shadow over the overall experience. A number of reviewers recount serious lapses in empathy and responsiveness, with one particular incident standing out as emblematic of deeper dissatisfaction. A 60-year-old visitor described being told by staff at the reception area that they could not plug in a low-charged mobility scooter for a few minutes to get home. The account emphasizes the lack of compassion in that moment, portraying the staff as unsympathetic and inflexible toward a resident in need. The reviewer feels let down by the encounter and leaves with a strong impression of neglect in that instance, even suggesting that such behavior reflects poorly on the facility as a whole and recommending reporting the situation to health authorities and insurers. This incident sits alongside other complaints that staff can sometimes be distracted, abrupt, or unsupportive in critical moments.

A separate thread of reviews highlights concerns about the physical environment and maintenance. Several accounts describe visible disrepair: shredded curtains, broken taped windows, broken screens, and a patio that looks neglected - peeling concrete, few tables, and the absence of umbrellas. The overall impression is that the facility is not kept to a standard that matches its aspirational image online. Complaints extend to the dining and common areas as well, with descriptions of a bare, unwelcoming TV room and a general sense that the photos on the website may not reflect the current state of the place. There are also remarks about theft within an individual's room and a perceived mismatch between the lobby's polished appearance and the less inviting realities elsewhere in the building. These observations contribute to a broader sense of dissatisfaction with the upkeep and atmosphere of the center.

Care quality is another focal point of scrutiny, with some reviewers reporting distressing experiences that touch on basic dignity and daily needs. One account describes a resident who needed assistance after a shoulder injury; the staff member involved reportedly refused to help the resident re-enter the building and insisted on walking, even going so far as to physically push during the attempt to move. The reviewer recounts a chilling exchange that underscores questions about safety, autonomy, and the degree of force used in care interactions. A different family's observations center on hygiene and feeding concerns: a mother's diaper reportedly changed only twice a day, and on a troubling night the diaper was stuck, causing discomfort and pain. The same reviewer recounts that the next-day interactions consisted of shrugging shoulders rather than action when concerns were raised. Another family member notes that a neighboring resident was not fed, a situation they tried to bring to staff attention but felt unheard. Taken together, these stories raise serious questions about staffing levels, supervision, and the consistency of care across all residents.

Yet within these negative narratives there are moments of acknowledged kindness and reliability that complicate the overall assessment. A reviewer who had generally positive impressions notes that some staff are very nice and that a portion of the workforce provides high-quality, patient-centered care. The sentiment that "some of the workers are very nice" and that the place can be life-saving in the right circumstances suggests that compassion and professionalism are not uniformly distributed, but exist in pockets throughout the facility. There are also brief expressions of appreciation for good customer service and for the idea that the center can be a supportive and even life-saving environment for some residents. These mixed experiences illustrate a complex reality: Windsor Convalescent Center may be a place where warmth and attentiveness coexist with neglectful gaps and frustrating barriers, depending on which staff members are involved and which day the visit occurs.

Taken as a whole, the collection of reviews paints a portrait of a facility that genuinely aims to be a compassionate, family-like home for its residents, yet struggles with significant systemic and individual shortcomings. The positive anecdotes emphasize a hopeful core: a staff that cares, teams that respond with kindness, and moments when the center feels like a lifeline for families and patients. The negative accounts, by contrast, highlight critical areas in need of attention - especially around accessibility and responsiveness to urgent resident needs, the dignity of daily care tasks, the cleanliness and upkeep of common and private spaces, and the consistency of supervision and support for both residents and their families. For anyone considering Windsor Convalescent Center, these stories suggest a need to weigh experiences on a personal basis, seek out firsthand visits, and inquire about staff ratios, care protocols, and measures for ensuring respectful, patient-centered care at all times.

This part of Long Beach, California offers a range of amenities and services that may be appealing for seniors looking to settle in the area. With multiple pharmacies, cafes, restaurants, and hospitals within close proximity, residents can easily access necessary healthcare and daily essentials. The presence of various parks and theaters provides opportunities for recreation and entertainment. Additionally, the availability of places of worship reflects the community's commitment to spiritual wellbeing. Overall, this neighborhood offers a convenient and diverse environment that may cater well to the needs of those seeking a senior-friendly living space in Long Beach.

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.8 miles)
• Costco Vision Center (3.2 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.4 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (5.6 miles)
• Bopomofo Cafe (6 miles)
• Lees Sandwiches - Gard (6.5 miles)
• Donut King 2 (7.3 miles)
• Starbucks (7.6 miles)
• Starbucks (9.1 miles)

Physicians

• Paramount Physicians (2.8 miles)
• Harbor Ucla Medical Center - David Durkovich Do (6.2 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (7.4 miles)
• Lighthouse Pediatrics (9.3 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (9.3 miles)

Restaurants

• In-N-Out Burger (2.9 miles)
• McDonald's (5.5 miles)
• Chick-Fil-A (5.7 miles)
• Falcon (6 miles)
• Hooters (6.2 miles)
• Yard House (6.4 miles)
• Monkish Brewing (6.9 miles)

Transportation

• Komar Aviation Group (3.1 miles)
• Metro - Willow Street Station (3.2 miles)
• Long Beach Airport (LGB) (3.6 miles)
• Port Of Long Beach (8.1 miles)

Hospitals

• Rancho Los Amigos National Rehabilitation Center (5.5 miles)
• Martin Luther King Jr / Drew Medical Center (5.6 miles)
• Kaiser Permanente Hospital (5.7 miles)
• PIH Health Hospital (6.5 miles)
• VA Long Beach Healthcare System (6.8 miles)
• Department of State Hospitals (8.7 miles)
• Del Rio Convalescent Center (8.8 miles)

Theaters

• Harkins Theatres Cerritos 16 (5.6 miles)
• AMC Norwalk 2 (8 miles)
• AMC Rolling Hills 2 (9 miles)
• AMC Del Amo 18 (9.1 miles)

Parks

• Bixby Park (6.2 miles)
• Rainbow Lagoon Park (6.3 miles)
• Temple Park (6.3 miles)
• Shoreline Aquatic Park (6.4 miles)
• Bluff Park (6.7 miles)
• Cerritos Regional County Park (7.5 miles)
• Rossmoor Park (7.6 miles)

Places of Worship

• Saint Hedwig Catholic Church (8 miles)
• Cottonwood Church (8.7 miles)
• St Catherine Laboure Church (8.7 miles)