Primrose Post-Acute

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  • Interior

    A well-decorated hallway with wooden flooring, featuring chairs, a table with a plant, and framed artwork on the walls.

  • Decor

    A cozy dining area with neatly arranged tables and chairs, adorned with decorative paintings and a floral centerpiece.

  • Living Room

    A cozy living room corner featuring a decorative table with plants, a lamp, and a wall-mounted mirror and clock.

  • Bedroom

    A hospital room with two neatly arranged beds, featuring purple bedspreads and a window view.

  • Outdoor

    A cozy outdoor patio setting with a table, chairs, and pink flowers in a vase.

  • Exercise Equipment

    A rehabilitation room equipped with exercise equipment and a mirror.

Primrose Post-Acute

515 Centinela Avenue, Inglewood, CA 90302

For more information about senior living options: (844) 490-3973

4.2 from 65 reviews
5 stars
44
4 stars
11
3 stars
1
2 stars
0
1 stars
9

Skilled Nursing Facility

Overall Review of Primrose Post-Acute

Pros

  • pro The staff are very nice, helpful, and the facility is very clean.
  • pro Rosie and her staff work diligently to help residents move in and are responsive and compassionate.
  • pro Rosie shines brightly with dedication and is an example to be followed by all in the health care industry.
  • pro Primrose's physical therapy team is great and effective.
  • pro The CNAs and nursing staff are professional, kind, courteous, and attentive to residents' needs.
  • pro The center is one of the best care facilities, with kindness and attentive staff.
  • pro David and his team provide outstanding service and demonstrate genuine concern for families.
  • pro Tania provided helpful, informative service and delivered amazing customer service.
  • pro The check-in process is efficient, and staff regularly greet visitors and answer questions.
  • pro The cooks are very good, and the overall staff is friendly, courteous, and professional.

Cons

  • pro The absolute worst place to send an elderly person.
  • pro This place is a dungeon. Avoid it at any cost.
  • pro They fed him salt and denied him liquids, leaving him extremely dehydrated with delirium and skyrocketing sodium that caused him to be in the ICU for weeks.
  • pro This feeder rehab that the VA sends Veterans, yet they get treated terribly with no respect.
  • pro The check-in procedure and Covid testing were unexpected and frustrating for first-time visitors.
  • pro CNA staff were reported to have a problem answering call lights and displayed unacceptable nasty behavior.
  • pro The rooms are very small and there is no privacy, with too many staff and medical personnel walking the halls, making it noisy.
  • pro The facility is unbelievably dated and needs renovation badly.
  • pro A bad incident where a relative fell after four days, and staff did not change his diaper and his lips were dry.
  • pro It was described as a "death mill" and claimed to be under investigation by the health department and the VA.

Review

The collection of experiences shared about Primrose Post Acute (and similar Primrose facilities) reads like a wide spectrum of care, from deeply praise-filled stories to distressing warnings. Taken together, the responses reveal a culture in which individual interactions and specific staff members seem to drive most people's impressions, for better or worse, even as the facility itself is described as aging and in need of improvement in certain areas. What stands out across the board is how much weight people place on the people who staff the place - the nurses, aides, therapists, admissions coordinators, and office personnel - while the physical setting and routine processes also color every visit.

On one extreme, a reviewer vehemently labeled the facility "the absolute worst place to send an elderly person" and described a history of neglect that allegedly included feeding a patient salt and denying liquids, leading to dehydration, delirium, and a prolonged ICU stay. That account goes on to say the center is a "dungeon" and claims that the reviewer has reported the death-related concerns to health authorities and the VA, which they say is under investigation. This stark, highly negative narrative contrasts sharply with many other comments and underscores how devastating allegations - if true - can be when extrapolated from a single patient's experience. The tone is urgent and accusatory, suggesting a belief that patient safety was severely compromised.

Interwoven with that severe warning are other critiques that acknowledge problems while stopping short of that degree of condemnation. A common thread in several reviews is a critique of staffing responsiveness - specifically, delays in answering call lights, and instances of seemingly unhelpful or abrupt behavior from some CNAs or other staff when it comes to pain management, blankets, or basic comfort. In one case, the complaint centers on a slow response time and a sense that pain management or comfort needs weren't being promptly addressed. Yet even within these cautionary notes, readers often describe the facility as otherwise clean and staffed by well-meaning people, creating a contrast that points to inconsistent experiences rather than a uniform standard of care.

A striking counterweight to the criticisms are the numerous stories of exceptionally positive interactions and outcomes, anchored by certain standout staff members. Rosie emerges repeatedly as a beacon of responsive, compassionate care and advocacy. Multiple reviewers credit Rosie with helping families navigate transitions, securing housing arrangements, and providing timely, attentive communication during difficult moments. One reviewer calls Rosie a "Godsend" who was instrumental in moving a patient to a more stable living situation, while another lauds her ability to respond quickly to questions and concerns. The impression left by Rosie is that a single, dedicated staff member can transform a patient's trajectory and a family's sense of security, even when other parts of the system feel more fragile.

Beyond Rosie, other personnel frequently appear in glowing terms. David, described as an admission coordinator, is praised for his honesty, approachability, and attentiveness to a patient's needs and family questions. The same set of reviews highlights the care and professionalism of nurses and practitioners - Elizabeth, described as kind and helpful in infectious disease matters; Monica, the nurse practitioner who took time to talk and advocate; Blair, praised for knowledge and attentiveness; and the CNAs who, in many instances, are portrayed as loving and devoted to their patients. There are even outright commendations for the cooks, a sense of gratitude for careful bedside attention, and appreciation for a staff-wide culture of courtesy and warmth. Taken together, these accounts sketch a picture of a facility where the human touch - good communication, empathy, and consistent follow-through - can make a difficult situation substantially better for families and residents.

Another thread that appears across reviews is the facility's physical environment and operations. A number of contributors describe Primrose as an older building that could benefit from renovations, with some comments noting small rooms and limited privacy. The check-in process and infection-control measures, including COVID testing, are described as initially surprising or frustrating to first-time visitors. Yet other reviewers frame the same practices as smooth, well-organized routines that contribute to a sense of safety and order. In short, the setting and procedures seem to function well for many, but for some, the aging infrastructure and certain procedural tensions become salient points of dissatisfaction.

In tone and emphasis, the reviews converge on a few clear ideas. The facility appears capable of delivering high-quality, person-centered care when the staff are engaged, communicative, and proactive - especially in terms of advocacy, discharge planning, and daily attentiveness to patient comfort. The strongest praise tends to spotlight specific staff members whose dedication creates memorable, positive experiences for families who otherwise face stressful decisions. At the same time, there are credible concerns about staffing responsiveness and the pace of care in some shifts, as well as the impact of an aging physical plant on residents' daily life. Taken together, these narratives paint a complex portrait of a place where care quality can vary by moment and person, with notable exceptions that lift the entire experience when the right people are in the room.

For families and individuals considering Primrose, these mixed experiences suggest a practical approach: visit, ask detailed questions about staffing levels and response times on specific shifts, and meet the key staff members who would be involved in care and transitions. Tours and conversations with people like Rosie, David, and the clinical team can provide valuable context beyond what any brochure might offer. The recurring theme - that compassionate, attentive staff can dramatically improve the experience of care - offers a hopeful throughline: with the right people in place and clear communication, Primrose has the potential to be a supportive, comforting option for loved ones needing post-acute or long-term care, even as concerns about aging facilities and variable day-to-day performance remind readers to proceed with careful due diligence.

Features

Housing

  • 69 resident community capacity 69 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Los Angeles International (4 miles away) Los Angeles International (4 miles away)
  • Long Beach (Daugherty) (16 miles away) Long Beach (Daugherty) (16 miles away)
  • Burbank-Glendale-Pasadena (16 miles away) Burbank-Glendale-Pasadena (16 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Primrose Post-Acute in Inglewood, CA is an assisted living community that offers a wide range of amenities and care services to support the needs and preferences of its residents. The community features a beauty salon, where residents can pamper themselves and maintain their personal appearance. Residents can enjoy their favorite shows or movies with cable or satellite TV in the comfort of their own private rooms.

For transportation needs, Primrose Post-Acute provides community operated transportation as well as transportation arrangements for non-medical purposes and doctor's appointments. Additionally, move-in coordination services are available to assist residents with transitioning into their new home.

The community offers various common areas for residents to socialize and engage in activities. These include a computer center, gaming room, small library, fitness room, and a wellness center. Outdoor spaces and gardens are also available for residents to enjoy nature and relax.

Primrose Post-Acute provides housekeeping services to ensure that the environment is clean and comfortable for all residents. Meals are prepared by professional staff in a restaurant-style dining room, catering to special dietary restrictions such as diabetes diets or other specific needs.

In terms of care services, 24-hour call systems and supervision are available to ensure the safety and security of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available to help residents stay on top of their medications. A mental wellness program is offered to support the emotional well-being of residents.

Residents can enjoy a variety of activities that cater to their interests and preferences. Planned day trips allow them to explore local attractions while resident-run activities encourage social interaction within the community. Scheduled daily activities provide opportunities for engagement and enjoyment.

The location of Primrose Post-Acute offers convenient access to essential amenities such as cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters,and hospitals. This ensures that residents have easy access to essential services and resources.

Overall, Primrose Post-Acute in Inglewood, CA is a vibrant assisted living community that provides a comfortable and supportive environment for its residents. With a wide range of amenities and care services available, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.

Nearby Places of Interest

This part of Inglewood, California offers a convenient and vibrant neighborhood with a variety of amenities for senior living. There are several pharmacies located within a few miles, including CVS and Walgreens, making it easy to access medications and health supplies. The area also boasts a range of dining options, from fast food chains like McDonald's and Chick-Fil-A to local favorites like Randy's Donuts and Frijoles Mexican Restaurant. For recreational activities, there are parks such as Kenneth Hahn State Recreational Area and Bluff Creek Fields Dog Park nearby for outdoor enjoyment. In terms of transportation, there are several car rental services available and the Metro Rail station at Hawthorne/Lennox provides easy access to public transportation. Additionally, there are healthcare facilities including Kaiser Permanente Culver Marina Medical Offices and UCLA Health Manhattan Beach Pediatrics in the vicinity for medical needs. Overall, this part of Inglewood offers a convenient and diverse living environment for seniors looking for a well-rounded community experience.

Pharmacies

  • CVS Pharmacy (1.1 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (2.8 miles)
  • CVS Pharmacy (2.9 miles)
  • CVS Pharmacy (3.3 miles)
  • Walgreens (3.4 miles)
  • CVS Pharmacy (3.4 miles)

Restaurants

  • Randy's Donuts (1.4 miles)
  • In-N-Out Burger (2.1 miles)
  • McDonald's (2.3 miles)
  • Carl's Jr. (2.5 miles)
  • In-N-Out Burger (3 miles)
  • Chick-Fil-A (3 miles)
  • Frijoles Mexican Restaurant (3.7 miles)

Parks

  • Kenneth Hahn State Recreational Area (1.9 miles)
  • Bluff Creek Fields Dog Park (3.6 miles)
  • Burton Chace Park (5.5 miles)
  • Polliwog Park (6.2 miles)
  • Penmar Recreation Center (6.5 miles)
  • Roxbury Memorial Park (6.7 miles)

Transportation

  • National Car Rental (2 miles)
  • SIXT rent a car (2.1 miles)
  • Hertz Rent A Car (2.4 miles)
  • Fox Rent A Car (2.4 miles)
  • Avis Rent A Car (2.6 miles)
  • Budget Rent A Car (2.7 miles)
  • Metro Rail - Hawthorne/Lennox (2.7 miles)

Theaters

  • Cinemark 18 and XD (2.5 miles)

Cafes

  • Go Get Em Tiger (4.3 miles)
  • Starbucks (5.6 miles)
  • Corner Bakery Cafe (5.7 miles)
  • Donut King 2 (5.9 miles)
  • Chocolate Bash (6.5 miles)

Places of Worship

  • King Fahad Mosque (4.4 miles)
  • St Catherine Laboure Church (6.6 miles)

Physicians

  • Kaiser Permanente Culver Marina Medical Offices (4.5 miles)
  • UCLA Health Manhattan Beach Pediatrics (6.6 miles)

Hospitals

  • Kaiser Permanente West Los Angeles Medical Center (4.8 miles)
  • Kedren Community Health Center (5.3 miles)

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