Rinaldi Convalescent Hospital

Pros

• The facility is clean and has a pleasant smell, creating an inviting atmosphere for residents.
• Staff members are caring and attentive to patients' needs, with some individuals expressing appreciation for the exceptional care they received.
• Residents have access to engaging activities that foster a festive environment and promote social interaction.
• The administration and social services department are helpful, guiding families in navigating the facility's resources.
• Physical and occupational therapy departments receive high praise for their excellent support in rehabilitation.
• Some caregivers go above and beyond, providing loving care that leaves a lasting impression on residents and their families.
• Many reviewers appreciated the food quality, noting that it looked appetizing and met various dietary needs when requested.

Cons

• A family member did not receive decent care and suffered for three days without a COVID test, despite showing symptoms.
• The facility was dirty, and staff took too long to attend to patients' needs.
• Communication with the nursing staff was disorganized; calls often went unanswered or resulted in being placed on hold.
• The food provided was frequently subpar, with missing items and poor quality, leading to weight loss for some patients.
• Patients experienced inadequate staffing, resulting in delayed assistance for basic needs like using the restroom.
• There were complaints about the cleanliness of the facilities and the need for significant renovations.
• The call light system was ineffective, as it often took a long time for staff to respond to alerts.
• Mental health support appeared lacking, with delays in psychiatric visits and medication assessments.

Review

Rinaldi Convalescent Hospital has elicited a wide range of reviews from families and patients, reflecting a stark divide in the experiences encountered within its walls. Some individuals have found the facility welcoming and clean, while others describe it as disorganized and lacking adequate care. A notable concern is the staffing situation; many reviewers mention that staff members are busy and often difficult to locate when assistance is needed. This issue is compounded by the apparent high turnover rate of caregivers, leading to inconsistencies in care and communication.

One reviewer explicitly expressed their dissatisfaction with care during their family member’s stay at Rinaldi, alleging neglect regarding essential medical procedures, such as COVID-19 testing. After several attempts to intervene on behalf of their loved one, they reported discovering a positive test result only after relentless pushing for action from the staff. This guest described a lack of cleanliness and slow response times from medical personnel as further evidence of inadequate service. Their experience paints a concerning picture of an institution that failed to prioritize urgent medical needs.

Conversely, other reviews present a more favorable outlook on Rinaldi Convalescent Hospital. One family member mentioned that their aunt's room was spacious, bright, and clean—a stark contrast to some grievances about hygiene noted by others. They found the nurses attentive and caring despite needing to seek out assistance occasionally due to being busy with other patients. Positive aspects such as engaging activities for residents, including holiday celebrations like Cinco de Mayo and themed dress-up days for staff members were highlighted as efforts to foster community spirit within the facility.

Another individual shared similar sentiments about their transition into Rinaldi Convalescent Hospital, noting an overwhelming number of caregivers who contributed positively to their experience—so much so that even the nursing director took time out to check in on them personally. Cleanliness was praised along with efficient therapies administered by professionals in various departments. In this case, visitors reported feelings of comfort knowing their loved ones were receiving competent care.

However, concerns about food quality surfaced repeatedly across various reviews at Rinaldi Convalescent Hospital. While some reported good meals reflective of appetizing options made available by kitchen staff, others pointed out significant shortcomings in meal preparation—such as missing items indicated on daily menus or unsatisfactory options altogether leading residents like one mother to lose weight during her rehabilitation stay. Despite complaints about nutrition-related issues, many still commended the capabilities and attentiveness demonstrated by nursing staff toward meeting medical needs.

Several reviewers flagged persistent communication challenges as problematic too—with discrepancies arising between what families were told regarding patient progress versus actual conditions observed upon patient discharge or visits. Instances included being unable to access timely updates on loved ones' conditions or delays in call light responses leading patients into uncomfortable situations while waiting for assistance.

In summary, while Rinaldi Convalescent Hospital offers some positive features like cleanliness and qualified therapy services appreciated by certain families; persistent themes regarding staffing shortages, food quality issues, inadequate communication strategies among healthcare providers reflect underlying systemic problems needing attention if they aspire towards providing quality long-term care solutions effectively going forward.

Hospitals

• Rinaldi Convalescent Hospital (0 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (1.9 miles)
• Veterans Administration (2.5 miles)
• Olive View Ucla Medical Center (4 miles)
• Kaiser Permanente Emergency (5.6 miles)

Restaurants

• Sugar Suite (0.6 miles)
• McDonald's (1.6 miles)
• Del Taco (2.1 miles)
• In-N-Out Burger (2.1 miles)
• McDonald's (2.5 miles)
• In-N-Out Burger (4.3 miles)
• Wood Ranch BBQ & Grill (4.5 miles)

Pharmacies

• Rite Aid (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.2 miles)
• Porto's Bakery & Cafe (4.8 miles)
• Starbucks (5.1 miles)
• Starbucks (5.4 miles)
• Honu Coffee (7.3 miles)
• Starbucks (7.5 miles)

Parks

• O'Melveny Park (2.1 miles)
• Holleigh Bernson Memorial Park (4.5 miles)
• Lake Balboa Park (6.5 miles)
• Playground (6.7 miles)
• Encino Bike Path (6.9 miles)
• Chatsworth Park North (6.9 miles)
• Parthenia Park (7.1 miles)

Places of Worship

• Immanuel Bible Church (3.1 miles)

Theaters

• AMC Porter Ranch 9 (4.5 miles)

Transportation

• Van Nuys FlyAway Bus Terminal to LAX (4.9 miles)
• Van Nuys Airport (VNY) (5.4 miles)

Physicians

• Mid-Valley Comprehensive Health Center (5.6 miles)
• Southern California Orthopedic Institute (6.2 miles)