Las Flores Convalescent Hospital

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Las Flores Convalescent Hospital

14165 Purche Avenue, Gardena, CA 90249

For more information about senior living options: (844) 490-3973

3 from 24 reviews
5 stars
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11

Skilled Nursing Facility

Overall Review of Las Flores Convalescent Hospital

Pros

  • pro The staff at Las Flores provided compassionate and professional care to the reviewer's mother after an unexpected surgery.
  • pro The physical therapists helped her transition from post-op to recovering at home.
  • pro The reviewer expresses gratitude for the care received at Las Flores.
  • pro A reviewer notes that Las Flores staff are always polite and helpful, and that the father receives attentive care.
  • pro The facility is described as clean and well-maintained.
  • pro The environment is described as peaceful and pleasant.
  • pro Las Flores is credited as deeply caring about residents and their families.

Cons

  • pro The reviewers claim the facility "only serves to kill people."
  • pro The staff are described as rude and unresponsive to patients.
  • pro The head nurse is accused of running the facility like a prison.
  • pro Appointments and communication are mismanaged, with long holds and unreturned calls.
  • pro Chris is said to be never present or responsive.
  • pro Visitors are not allowed inside; patients are kept outside in the heat.
  • pro Bedsores and poor hygiene are alleged.
  • pro Elderly abuse is claimed and an investigation is requested.
  • pro The receptionist is described as incompetent and unhelpful.
  • pro The phone system is unreliable; no one answers and calls are hung up.

Review

The collection of comments about Las Flores paints a facility that inspires a wide spectrum of experiences. On one end, families recount compassionate, professional care that helps people through unexpected surgeries and recoveries. A mother who underwent an unplanned operation received care described as both compassionate and professional, with physical therapists guiding her from the post-op phase to home recovery. In another set of remarks, relatives express deep gratitude for the staff's kindness and diligence, noting that the facility's personnel are polite, helpful, and attentive, and that the environment feels clean and well maintained. Taken together, these positive reflections emphasize a sense of reassurance, effective therapy, and a caring touch that makes a meaningful difference during a stressful time.

Yet alongside these affirmations there is a chorus of powerful negative experiences that cannot be ignored. Several reviewers claim that the facility's care is not just insufficient but dangerous. One speaker charges that the place exists to "kill people," sharing a troubling anecdote about a grandmother who required oxygen and did not receive timely assistance, even after calling for paramedics. The tone here is alarmed and visceral, signaling a perception that urgent medical needs were not met and that the consequences were severe. This account, like others, portrays a facility that failed to respond adequately in critical moments, leaving families emotionally exhausted and distressed.

Other testimonials focus on perceived mismanagement and miscommunication at the highest levels. A well-known set of criticisms centers on an individual named Sharon McMillan and the "head over nurses," with claims that she lies about the staff's names and runs the place as if it were a prison. The complaints describe repeated issues with getting appointments, long holds on the phone, and visits that are not reliably acknowledged or accommodated. Some reviewers recount times when loved ones were not dressed for visits or when staff allegedly refused or delayed visits, causing families to endure unnecessary travel and frustration. There are assertions that a key administrator, Chris, is rarely present or responsive, leaving families with little recourse when problems arise. One reviewer even notes having a loved one removed from the facility after ongoing unresolved complaints.

Another layer of concern centers on safety, visitation, and the handling of emergencies. Several remarks describe visiting policies that confine family members to outside areas rather than allowing inside access, with implications that this arrangement could hinder timely responses in a medical emergency. The sense among these reviewers is that procedural obstacles and perceived indifference create a barrier to meaningful contact with residents, amplifying the emotional toll of caring from afar and eroding trust in the facility's ability to safeguard those in its care.

There are also pointed criticisms about the basic functioning of the operation. Some reviewers describe a lack of responsiveness from staff, recurring phone issues, and a perception that front-desk personnel are unhelpful or even disrespectful. Allegations include that social workers are unreachable, messages go unreturned, and communication channels are unreliable. A recurring sentiment is that families feel they are being treated as if they are "held captive," with little recourse to address their concerns promptly. The overall theme here is a sense of systemic breakdown: communication failures compound the emotional strain of caregiving and can leave families feeling powerless.

Amid the stark contrasts, a few voices offer more favorable notes that reinforce that not all experiences align with the more negative accounts. One reviewer praises the facility as deeply caring about residents and families, complimenting neat surroundings, solid administration, and attentive staff. There are even brief comments suggesting a peaceful, pleasant atmosphere and an early sense that the place might be a good fit. These positive observations remind readers that some families do encounter respectful, supportive, and effective care, reinforcing that experiences can vary widely from one person to the next.

In the midst of these divergent perspectives, one phrase stands out for its candid bluntness: comparisons to other settings, with some reviewers sarcastically noting that better care might be found elsewhere - "Better care at strip club across the street!" - to underscore the intensity of their disappointment. Still, other reviewers end on hopeful notes, indicating that the facility can feel like a place of care and order when things go right. Phrases about love for the place and recognition of good administration and staff suggest that for some families, there is a genuine sense of improvement and a belief that the right attention makes a real difference.

Overall, the feedback on Las Flores is a tapestry of praise and alarm. On one side, families laud compassionate care, professional therapy, cleanliness, and respectful personnel. On the other, many describe a landscape of neglect, poor communication, and perceived mismanagement that undermines trust and can cause serious distress. The stark differences in these experiences highlight the importance of consistent, transparent communication, reliable staffing, and a patient- and family-centered approach to care. For some, Las Flores remains a place where loved ones receive meaningful help and kindness; for others, it is a facility that warrants serious scrutiny and reform to ensure safety, dignity, and responsive care for all residents.

Features

Housing

  • 144 resident community capacity 144 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Los Angeles International (6 miles away) Los Angeles International (6 miles away)
  • Long Beach (Daugherty) (11 miles away) Long Beach (Daugherty) (11 miles away)
  • Burbank-Glendale-Pasadena (21 miles away) Burbank-Glendale-Pasadena (21 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Las Flores Convalescent Hospital in Gardena, CA is a vibrant assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents. Situated in a peaceful neighborhood, this community provides a comfortable and homelike environment for seniors looking for assistance with daily activities while maintaining their independence.

Residents at Las Flores can enjoy various amenities designed to promote relaxation and engagement. The beauty salon allows residents to pamper themselves and maintain their personal grooming needs. They can also relax in the fully furnished indoor spaces or stroll through the beautiful garden to connect with nature. For entertainment, there is a gaming room and a small library where residents can engage in leisure activities or pursue their hobbies.

Nutritious meals are served restaurant-style in the dining room, accommodating special dietary restrictions to ensure each resident's health and satisfaction. Additionally, residents can take advantage of the kitchenette within their own living spaces if they prefer to make their own meals.

The care services provided at Las Flores Convalescent Hospital focus on meeting the unique needs of each individual. With 24-hour call system supervision, residents have peace of mind knowing assistance is readily available whenever needed. Trained staff offer assistance with bathing, dressing, transfers, and other activities of daily living to promote independence while providing support when necessary. Medication management ensures that medications are properly administered for optimal health.

To enrich mental wellness, the community offers a mental wellness program that includes engaging activities and social interactions. Planned day trips and scheduled daily activities provide opportunities for residents to stay active physically and mentally. Residents also have access to transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.

Las Flores Convalescent Hospital is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This accessibility allows residents easy access to important services and fosters a sense of connection with the surrounding community.

Overall, Las Flores Convalescent Hospital offers a comprehensive assisted living experience with its array of amenities and personalized care services. The community strives to create a warm and nurturing environment where seniors can thrive and enjoy a fulfilling lifestyle.

Nearby Places of Interest

Restaurants

  • McDonald's (0.8 miles)
  • Chick-Fil-A (1.4 miles)
  • McDonald's (2.9 miles)
  • In-N-Out Burger (3 miles)
  • Frijoles Mexican Restaurant (3.6 miles)
  • Monkish Brewing (4 miles)
  • Raising Cane's Chicken Fingers (4 miles)

Cafes

  • Donut King 2 (0.9 miles)
  • Lees Sandwiches - Gard (2.3 miles)
  • Corner Bakery Cafe (4.2 miles)
  • Starbucks (4.9 miles)

Pharmacies

  • CVS Pharmacy (1.3 miles)
  • Rite Aid (1.6 miles)
  • CVS Pharmacy (2 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (2.3 miles)
  • Walgreens (2.8 miles)
  • Aids Healthcare Foundation (3.9 miles)

Places of Worship

  • St Catherine Laboure Church (2 miles)

Transportation

  • Metro Rail - Hawthorne/Lennox (2.8 miles)
  • Aviation/LAX Metro Station (3.7 miles)
  • Fox Rent A Car (4.3 miles)
  • National Car Rental (4.8 miles)
  • Budget Rent A Car (4.9 miles)
  • SIXT rent a car (4.9 miles)
  • Hertz Rent A Car (5.1 miles)

Theaters

  • AMC DINE-IN South Bay Galleria 16 (2.9 miles)
  • AMC Del Amo 18 (5 miles)
  • Cinemark 18 and XD (6.6 miles)

Parks

  • Polliwog Park (3.8 miles)
  • Sunnyglen Park (4.8 miles)
  • Charles H. Wilson Park (5.3 miles)
  • Noble Park (5.3 miles)
  • Sur La Brea Park (6.4 miles)

Physicians

  • UCLA Health Manhattan Beach Pediatrics (4.4 miles)
  • Lighthouse Pediatrics (4.8 miles)
  • Harbor Ucla Medical Center - David Durkovich Do (5.3 miles)

Hospitals

  • Martin Luther King Jr / Drew Medical Center (4.9 miles)

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