Arbor Post Acute

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  • Interior

    A modern lobby area with comfortable seating and stylish decor.

  • Outdoors

    A landscaped park area with signs and various trees providing greenery.

  • Decor

    A well-lit dining room or event space with neatly arranged tables covered in white tablecloths and decorated with flowers.

  • Building

    Sign for Arbor Post Acute healthcare facility located at 1200 Springfield Drive.

  • Architecture

    A spacious home with a wide driveway, surrounded by well-maintained landscaping and trees.

  • Trees

    A spacious patio with modern outdoor furniture and a shade sail, surrounded by wooden fencing and trees.

  • Windows

    A bright physical therapy room equipped with exercise machines and ample natural light from large windows.

  • Lobby

    A reception area with a desk and artwork on the wall.

  • Healthcare

    A clean and well-organized hospital room with a patient bed and modern furnishings.

Arbor Post Acute

1200 Springfield Drive, Chico, CA 95928

For more information about senior living options: (844) 490-3973

2.9 from 41 reviews
5 stars
18
4 stars
1
3 stars
0
2 stars
1
1 stars
21

Skilled Nursing Facility

Overall Review of Arbor Post Acute

Pros

  • pro The nursing team is attentive and knowledgeable, always available to answer questions and provide updates.
  • pro The therapists are patient and encouraging, helping loved ones make incredible progress in a short time.
  • pro The facility itself is clean, welcoming, and well-maintained, giving peace of mind during challenging times.
  • pro Michael is described as a gem who makes sure everyone who visits the facility is treated specially.
  • pro The staff are incredibly professional with great attitudes.
  • pro The social workers are extremely helpful in getting residents settled.
  • pro The PT/OT staff are wonderful and actively work with residents.
  • pro Arbor Post Acute is an excellent place to get fixed up.
  • pro The administration is attentive and caring.

Cons

  • pro No one answers the phones in any department and calls are never returned.
  • pro The facility is described as absolute hell, with a social worker called a horrible excuse and the place suggested to be shut down.
  • pro Allegations of neglect include not providing water, not placing a clock by the bed, call lights hidden behind the bed, wrong dates on whiteboards, and food trays often not arriving.
  • pro The nursing staff are described as severely understaffed, with far fewer CNAs per station and poor staffing ratios.
  • pro The care is described as subpar, including an untreated UTI, dangerously low blood pressure, and a patient medicated into delusions.
  • pro A reviewer would not recommend Arbor Post Acute for rehabilitation due to incompetent staff and poor communication.

Review

Arbor Post Acute is a facility that draws a wide spectrum of experiences from the families and individuals who rely on it. Across the firsthand accounts, the common threads are cleanliness, a caring demeanor from many staff members, and a sense that the environment can be a supportive bridge to getting back home. Several reviewers consistently describe the building as clean, well-maintained, and welcoming, with a calm, home-like atmosphere that helps patients feel safe during what is often a challenging chapter of recovery. In particular, there are frequent mentions of nurses who are attentive and knowledgeable, therapists who are patient and encouraging, and reception of visitors that makes families feel respected and included in the care process.

Within these positive threads, several personal stories stand out for their warmth and appreciation. One reviewer recounts how Arbor Post Acute helped their aunt return home after surgery, emphasizing caring staff who went beyond the basics to ensure safe discharge. The nursing team is highlighted repeatedly for being available to answer questions and provide timely updates, and the therapists are commended for helping loved ones make meaningful progress in relatively short periods. The facility's cleanliness and overall maintenance are repeatedly cited as providing peace of mind during a trying time, with particular appreciation for staff members such as Michael, described as "a gem" who makes visitors feel special. These messages collectively paint Arbor as a place where compassionate, professional care can transform a difficult situation into a manageable, hopeful experience.

Other reviewers tell similar tales from different angles - people who arrived wary and nervous and left feeling reassured by the level of professional care and the sense of community that staff fostered. One account focuses on how even a timid, pain-wrestling grandmother began to show signs of social engagement and improved mood thanks to the staff's positive attitudes and consistent updates. The way the facility accommodates families - offering meals to visiting grandparents, facilitating visits, and ensuring that updates come regularly - also features prominently. The sense that Arbor is more than a building, but a coordinated team effort to get a resident well enough to return home, recurs in these narratives, aided by a wide range of staff from nurses and social workers to housekeeping and maintenance.

Another voice singles out an extensive roster of staff by name, praising the nurses (Rachel, Olivia, Gabi, Kelsie, Jenny, Sarah, Julie, George, Trey, Marina, Hakey) for their excellence, and acknowledging the supportive work of the social workers, housing and administration teams, and the physical therapy and occupational therapy staff. The reviewer notes that the administration is attentive and caring, and that the overall care environment - paired with the robust therapy program - is a strong fit for someone looking to regain function and independence. In this narrative, Arbor is an excellent place to get "fixed up," with the hope and intention of returning home once recovery allows.

Other parents and spouses describe heartfelt gratitude for care that has helped loved ones regain not just physical strength but a sense of dignity and humor. A review about a fianc? and a grandmother who have benefited from the care mentions specific staff members who are held in high regard (Trey, George, Sarah, Giovanni, Roberto, Kathleen, Kelsey, Chris, Abby, Coralee) and emphasizes how therapy and daily care are woven into a positive, motivating atmosphere. In these stories, the combination of attentive care, clean surroundings, and consistent communication creates a sense that Arbor is a reliable partner in healing, with therapists who are crucial to recovery and administrators who support both patients and families.

But the picture is not one-note. Several reviewers share a hard-edged counterview that centers on concerns about communication gaps, staffing levels, and the overall safety and responsiveness of the facility. One reviewer who had previously planned a showpiece visit but ended up with a strongly negative impression recounts a cascade of problems: unanswered calls, lack of timely returns, and a perception that some departments do not consistently meet obligations. Another highly critical post describes a facility that felt unsafe and uncaring, accusing a social worker by name of being ineffective or even harmful, and detailing alarming lapses such as missed water, misplaced clocks, call lights left inaccessible, clutter and trash, and delayed or missing meals. The reviewer attributes these failures to severe understaffing and even questions the facility's financial incentives around staffing, stating that patient care and staff well-being should take precedence over any cost-saving measure. In that account, there are specific concerns about medication management, miscommunication about a patient's condition (including a neck brace), and a troubling disconnect that culminates in an emergency transfer to another hospital.

Taken together, these accounts present Arbor Post Acute as a facility capable of delivering extraordinary care in some circumstances, with deeply committed staff and a clean, comforting environment that can help families regain confidence during rehabilitation. Yet the same facility is also described as struggling with systemic gaps - notably in staffing, communication, and consistent follow-through - that can create perilous moments for patients and distress for families. Some reviewers acknowledge meaningful changes and improved outlook under new administration, while others insist that certain fundamental problems persist, including alleged neglectful practices and warnings that urgent due diligence is essential before choosing Arbor for a loved one.

For families considering Arbor Post Acute, the mosaic of experiences urges a balanced approach: celebrate the moments when the care team feels like a cohesive, compassionate family that rallies around a patient's recovery, while also probing deeply into practical questions that can determine whether a particular stay will align with a loved one's needs. Practical steps that emerge from these reflections include asking about staffing ratios and coverage, understanding how quickly calls and updates are returned, reviewing discharge planning and post-acute support, and observing day-to-day operations onsite. In short, Arbor Post Acute appears to be a facility where courage, care, and cleanliness exist side by side with serious concerns that deserve careful scrutiny and ongoing dialogue with the administration and care team.

Features

Housing

  • 144 resident community capacity 144 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Chico Municipal (5 miles away) Chico Municipal (5 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Arbor Post Acute in Chico, CA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can enjoy professional hair and beauty services, and a fully equipped computer center for their technological needs.

For those who enjoy socializing, Arbor Post Acute offers a gaming room, small library, and scheduled daily activities organized by both residents and staff. There is also a fitness room and wellness center on-site to promote physical health and well-being.

The dining experience at Arbor Post Acute is restaurant-style, with special attention given to catering to individual dietary restrictions or preferences. The community also provides assistance with diabetes diets as needed.

Residents at Arbor Post Acute benefit from 24-hour supervision and a 24-hour call system to ensure their safety and security. Assistance with activities of daily living, such as bathing, dressing, and transfers, is readily available. Medication management is also provided for those who require it.

In terms of location convenience, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby the community. In case of medical emergencies or regular check-ups appointments hospital facilities are within close proximity.

Overall, Arbor Post Acute in Chico offers a comfortable and supportive environment for seniors who require assistance with daily activities while fostering independence and providing opportunities for socialization and engagement in various activities.

Nearby Places of Interest

Places of Worship

  • Calvary Chapel Chico (0.2 miles)
  • Awakening Glory Ministries (1.1 miles)
  • Congregational Church, UCC (1.7 miles)

Physicians

  • Open System Imaging (0.3 miles)
  • Butte-Glenn Medical Society (1.2 miles)
  • Digestion Relief Center (1.3 miles)
  • Skypark Walk In Medical Center (1.3 miles)
  • Uzma Abbasi (1.4 miles)
  • Orthopedic Associates of Northern California (1.5 miles)
  • Skyway Surgery Center (1.5 miles)

Restaurants

  • Chico Smoothie (0.4 miles)
  • Green Burrito (0.4 miles)
  • Taco Bell (0.4 miles)
  • Chili's Grill & Bar (0.4 miles)
  • Jack In The Box (0.4 miles)
  • Logan's Roadhouse (0.5 miles)
  • Hula's Chinese Bar-B-Q (0.5 miles)

Parks

  • Parkside Terrace Park (0.4 miles)
  • One Mile Recreational Area (1.4 miles)
  • Hooker Oak Recreation Area (1.9 miles)
  • Genetic Resource and Conservation Center (2 miles)
  • Wildwood Park (2.1 miles)
  • Five-Mile Recreational Area (2.1 miles)

Cafes

  • Panera Bread (0.5 miles)
  • Starbucks (0.5 miles)
  • Daycamp Coffee (1.3 miles)
  • Starbucks (1.3 miles)
  • Dutch Bros Coffee (1.7 miles)
  • Brave Coffee (1.7 miles)
  • Bidwell Perk Coffee House (1.9 miles)

Pharmacies

  • Owens Healthcare (1.6 miles)
  • Rite Aid (1.6 miles)
  • CVS Pharmacy (2 miles)
  • Kindcare Pharmacy and Medical Supply (2.5 miles)

Transportation

  • Chico Amtrak (CIC) (2.3 miles)
  • Taxi Dave (2.4 miles)

Hospitals

  • Trauma Center Enloe Hospital (2.5 miles)
  • Enloe Stroke Program (2.5 miles)
  • Enloe Radiology Department (2.6 miles)
  • Enloe Medical Center (2.6 miles)
  • Kremer Kevin D DDS (2.7 miles)
  • Enloe Children's Health Center (2.8 miles)
  • Department of Behavioral Health (2.8 miles)

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