Windsor Chico Creek Care And Rehab Center

Pros

• One reviewer acknowledged that the staff at Windsor Chico Creek were generally friendly and helpful during their loved one's stay.
• Another reviewer appreciated that their father received daily physical therapy (PT) while he was there.
• A family mentioned that the infection control nurse quickly answered their questions and took good care of their loved one.
• One reviewer noted that the facility appeared clean and well-maintained, contributing to a positive impression.
• A different family expressed gratitude for being assured that their mother-in-law was taken care of, providing them peace of mind despite challenges in meeting her personal standards.

Cons

• The facility placed patients in unsafe conditions, including admitting individuals alongside COVID-positive patients.
• Discharge instructions and proper medications were not provided to patients.
• Patients experienced neglect, with complaints of insufficient staff support and delayed responses to call lights.
• Families faced barriers in visiting their loved ones during critical health situations, leading to feelings of trauma and helplessness.
• Staff displayed unprofessional behavior and a lack of accountability regarding medication errors.
• Personal belongings were lost or improperly handled, causing frustration for patients and their families.
• Patients reported feeling cold and uncared for, especially during weekends when staffing seemed inadequate.
• There was a general sense of dissatisfaction with the quality of care, including reports of being overmedicated and poorly monitored.
• Some residents expressed ongoing dissatisfaction despite attempts by family members to improve their comfort at the facility.

Review

The reviews regarding Windsor Chico Creek Care and Rehabilitation reveal a troubling pattern of experiences that range from neglect and improper care to distressing accounts of patient treatment. Several reviewers shared instances where their loved ones faced severe challenges while being housed at this facility, with many expressing deep concern about the level of care provided, especially during critical health circumstances like COVID-19.

Multiple accounts indicate a lack of proper infection control and basic patient safety procedures. One reviewer recounted how their friend's mother was transferred from Enloe only to be placed in a room alongside a COVID-positive patient, which ultimately led to her contracting the virus herself and developing pneumonia. This alarming oversight not only jeopardized her health but also highlighted systemic failures in managing patient transfers and ensuring safe environments for vulnerable individuals. The same sentiment echoed through other families who described their loved ones feeling neglected, as well as having inadequate discharge instructions that left them unprepared upon returning home.

Visitation policies during the pandemic further exacerbated the distress experienced by families. A son lamented being unable to see his elderly father for an extended period, particularly when he transitioned into hospice care. Despite expressing a clear desire for family presence during such an emotional time, they were met with bureaucratic barriers that left them feeling powerless and traumatized. Tragically, some families found themselves coping with the painful reality of knowing their loved one passed away alone—an experience that no family should endure under any circumstances.

Personal belongings also appeared to be mishandled frequently within Windsor Chico Creek, as evidenced by another review detailing how an individual’s belongings were lost or returned months later with items missing entirely. Delays in addressing call lights resulted in patients waiting over two hours for assistance—a concerning detail when considering the vulnerability of those requiring immediate attention due to medical needs or emergencies. Such lapses can contribute not just to discomfort but potentially perilous situations where timely intervention is vital.

Critically understaffed conditions seemed to plague much of the facility's operations, as highlighted by several reviewers who noted an apparent lack of professionalism among staff members. Patients expressed concerns over receiving incorrect medications or enduring long waits before receiving basic support, which directly affects their dignity and well-being. One narrative illustrated a nightmarish scenario involving insufficient attention leading to dangerously high wait times for urgent necessities like bathroom assistance—issues that demand accountability on behalf of caregivers tasked with sensitive responsibilities.

Despite some positive feedback about certain staff members exhibiting care and kindness toward residents, this does little to overshadow numerous anecdotes indicating widespread issues throughout Windsor Chico Creek's management and operational protocols. There were indications that even when positive interactions occurred, they often felt insufficient amid broader systemic problems faced daily by residents struggling with serious medical conditions or rehabilitation needs after hospital stays.

Anticipating potential class-action lawsuits signals significant underlying issues within this nursing home facility likely warranting deeper investigation into its practices and standards. While facilities can face reputational risks linked to individual complaints, the volume and nature of these reviews suggest persistent patterns requiring immediate remedial action; otherwise, they pose ongoing risks not just to future residents but resonate deeply with families who place their trust in what should be safe nurturing environments for healing and recovery. Overall, Windsor Chico Creek serves as a stark reminder about ensuring quality care standards are upheld within long-term healthcare settings—a fundamental right every patient deserves.

Hospitals

• Kremer Kevin D DDS (0.1 miles)
• Department of Behavioral Health (0.1 miles)
• Enloe Children's Health Center (0.2 miles)
• Enloe Medical Center (0.3 miles)
• Fountain Medical Plaza (0.3 miles)
• Chico Care Center (0.3 miles)
• Holiday Retirement (0.8 miles)

Physicians

• Aegis Medical Systems (0.1 miles)
• Kimura Carolyn A MD Butte County Psychiatric Health (0.1 miles)
• Chico Pediatrics (0.1 miles)
• Open System Imaging (0.1 miles)
• Truhe Mark A DDS (0.1 miles)
• Dr Jacqueline Losi (0.2 miles)
• Dr Sullivan (0.2 miles)

Restaurants

• Chico Taproom (0.2 miles)
• Denny's (0.3 miles)
• Wendy's (0.4 miles)
• Taco Bell (0.4 miles)
• Panda Express (0.4 miles)
• Farm Star Pizza (0.5 miles)
• MOD Pizza (0.5 miles)

Pharmacies

• Chico Pharmacy (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Longs Drugs (0.4 miles)
• Walgreens (0.5 miles)
• Save Mart Supermarkets (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1 miles)

Cafes

• Dutch Bros Coffee (0.3 miles)
• Starbucks (0.6 miles)
• Java Detour Chico 2 (0.7 miles)
• Dutch Bros Coffee (0.7 miles)
• Bidwell Perk Coffee House (1.1 miles)
• Brave Coffee (1.5 miles)

Transportation

• Taxi Dave (0.4 miles)
• Enterprise Rent-A-Car (0.5 miles)
• Enterprise Rent-A-Car (0.6 miles)

Theaters

• Tinseltown (0.4 miles)

Places of Worship

• Our Divine Savior Catholic Church (1 miles)
• Congregational Church, UCC (1.2 miles)