Windsor Chico Creek Care

Pros

• The Windsor staff is excellent - friendly, helpful, caring, and professional.
• The facilities were spotless.
• The food at Windsor is excellent, well balanced, and tasty.
• Each bed has its own TV with easy controls and access to popular stations.
• The CNAs, nurses, administrators, receptionists and all staff are courteous, professional, and empathetic to residents' needs.
• The beauty salon lifts spirits and self-esteem.
• The hospice nursing and support staff were extremely kind.
• There is a wonderful amount of past life history to learn about each resident.

Cons

• Reviewers report that no one called back for months, suggesting the staff don't care.
• They claim Windsor took over the father-in-law's Social Security check, creating housing insecurity.
• They state a relative received no physical therapy, was fed salty, unhealthy food, and kept in a diaper for weeks.
• They recount a 1:30 am call about a mother's death delivered rudely, followed by the caller hanging up.
• They describe the staff as rude, unprofessional, and unresponsive, with long holds and ignored requests.
• They describe the facility as run-down: broken beds, water leaks, rooms without privacy, and unreliable TVs.
• They allege understaffing and neglect, with residents not treated with dignity and care.
• They criticize the food as horrifying and the overall environment as depressing and unwelcoming.
• They warn about inappropriate behavior by a CNA and safety concerns for residents, suggesting the place should be shut down.

Review

The collection of experiences at Windsor spans a wide emotional and practical spectrum. On one end, families describe moments of genuine relief and appreciation: compassionate hospice staff, clean facilities, and staff who treat residents with kindness and individual attention. On the other end, there are numerous accounts of frustration, neglect, miscommunication, and financial entanglements that leave loved ones anxious and families feeling powerless. Taken together, the reviews paint a complex picture of a facility that can feel like a home to some residents while becoming a source of serious concern for others.

Several reviews highlight warmly human moments and professional care in the hospice and post-surgical settings. One reviewer praised the nursing and support staff at hospice as extraordinarily kind, with a spotless environment that helped during a difficult time for their family. Another account spoke positively of a sister's long hospice stay, emphasizing that the care team and the environment helped support the family through a trying period. There are also notes of practical, patient-centered care in rehabilitation contexts: after knee surgery, a patient reported being treated as an individual, with a responsive administrator who reassessed and extended care when necessary, recognizing that recovery can take longer than a quick discharge. In these stories, Windsor is remembered as a place where staff are attentive when things are going well and where families feel heard and supported.

Yet the bulk of the feedback contains serious criticisms about rehab and long-term care experiences. A number of reviews allege a lack of physical therapy or inconsistent therapy emphasis, with some patients written off as not ready for discharge too quickly or left without essential exercises. Food quality is repeatedly called into question, with mentions of salty, unhealthy meals or meals that feel nutritionally mismatched to recovery needs. There are distressing reports of residents being left in diapers or not given timely assistance with basic needs, and several reviewers recount frustration with communication and responsiveness, including delays in calling families back. One particularly shocking anecdote describes a 1:30 am phone call in which a staff member allegedly told the caller that a deceased relative's body needed to be disposed of and then hung up - an experience that understandably fuels fear and distrust of the facility.

Beyond care practices, reviewers describe a facility that feels dated and poorly maintained in some units. Complaints include worn or broken beds, rooms that lack fans or have unreliable televisions, water leaks, and an overall sense that the environment is not conducive to comfort or safety. Several commenters contrast Windsor's perceived homey atmosphere and individualized care with other facilities, but they also recount experiences of neglect and a perceived lack of organization, understaffing, and a culture that can feel severe or blunt rather than supportive. There are notes about billing and administrative issues - claims that social security or other benefits were diverted, or that insurance coverage was inconsistent - creating additional stress for families already navigating medical needs and housing transitions.

The tone toward staff and management is mixed as well. Some reviewers commend the staff for their kindness, professionalism, and empathy, especially in the hospice setting or during the recovery phase after surgery. Others describe a harsher reality: gossip, cliques, and a sense of constant bustle without enough hands on deck; some nurses are described as rude or inattentive, and a few accounts portray an atmosphere where residents' lights are left on for long periods or where timely assistance is not guaranteed. One review mentions a specific CNA described as inappropriate, highlighting safety concerns in a setting where vulnerable residents must feel secure. Overall, the experiences suggest that Windsor can be a place of meaningful, compassionate care - but only when staffing levels, training, and leadership align with residents' and families' expectations.

In sum, reviewers present Windsor as a facility that can deliver moments of excellent care and compassionate human connection, particularly in hospice and certain rehab periods, alongside a substantial number of troubling experiences that center on neglect, poor communication, and financial or administrative complications. The contrast between these narratives underscores that outcomes can be highly dependent on department, staff availability, and how well the facility coordinates care with families. For families considering Windsor, the message is clear: ask detailed questions about physical therapy availability and scheduling, daily meals and nutrition plans, staff-to-resident ratios, responsiveness to call lights, and how benefits and payments are managed. It can also be prudent to request a dedicated point of contact, consider speaking with an ombudsman if concerns arise, and seek out current, on-the-ground observations from other families to gauge whether Windsor's current operations align with the care goals for a loved one.

This part of Chico, California, offers a variety of amenities and services that may be beneficial for senior living. With several hospitals and medical centers within close proximity, residents can feel assured of convenient access to healthcare services. There are also numerous physicians and pharmacies nearby. Restaurants range from familiar chains like Denny's and Wendy's to local favorites like Farm Star Pizza and MOD Pizza. Additionally, there are cozy cafes such as Dutch Bros Coffee and Starbucks for those looking to relax or socialize. Transportation options like Taxi Dave and Enterprise Rent-A-Car provide convenience for getting around town. For entertainment, Tinseltown theater is a short distance away. Places of worship like Our Divine Savior Catholic Church offer spiritual support within the community.

Hospitals

• Kremer Kevin D DDS (0.1 miles)
• Department of Behavioral Health (0.1 miles)
• Enloe Children's Health Center (0.2 miles)
• Enloe Medical Center (0.3 miles)
• Fountain Medical Plaza (0.3 miles)
• Chico Care Center (0.3 miles)
• Holiday Retirement (0.8 miles)

Physicians

• Aegis Medical Systems (0.1 miles)
• Kimura Carolyn A MD Butte County Psychiatric Health (0.1 miles)
• Chico Pediatrics (0.1 miles)
• Open System Imaging (0.1 miles)
• Truhe Mark A DDS (0.1 miles)
• Dr Jacqueline Losi (0.2 miles)
• Dr Sullivan (0.2 miles)

Restaurants

• Chico Taproom (0.2 miles)
• Denny's (0.3 miles)
• Wendy's (0.4 miles)
• Taco Bell (0.4 miles)
• Panda Express (0.4 miles)
• Farm Star Pizza (0.5 miles)
• MOD Pizza (0.5 miles)

Pharmacies

• Chico Pharmacy (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Longs Drugs (0.4 miles)
• Walgreens (0.5 miles)
• Save Mart Supermarkets (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1 miles)

Cafes

• Dutch Bros Coffee (0.3 miles)
• Starbucks (0.6 miles)
• Java Detour Chico 2 (0.7 miles)
• Dutch Bros Coffee (0.7 miles)
• Bidwell Perk Coffee House (1.1 miles)
• Brave Coffee (1.5 miles)

Transportation

• Taxi Dave (0.4 miles)
• Enterprise Rent-A-Car (0.5 miles)
• Enterprise Rent-A-Car (0.6 miles)

Theaters

• Tinseltown (0.4 miles)

Places of Worship

• Our Divine Savior Catholic Church (1 miles)
• Congregational Church, UCC (1.2 miles)