Windsor Chico Creek Care in Chico, CA

Pros

• The staff are excellent; they are friendly, helpful, caring, and professional.
• The nursing staff, Butte Hospice, and the support staff are extremely kind.
• The facilities are spotless.
• The food at Windsor is excellent, well balanced, and tasty.
• The administrator assessed progress and recommended another week for continued care.
• The CNAs, nurses, administrators, receptionists, and other staff are courteous, professional, and empathetic.
• The staff are an absolute blessing and go beyond the call of duty.
• Beds have TVs with extension arms and easy controls, offering comfortable positioning for patients.

Cons

• They waited almost three months for a callback about their father's death, and no one seemed to care.
• They were evicted from home while at Windsor; for three months, the stay wasn't covered by insurance, and Windsor reportedly took over their father-in-law's Social Security check, creating housing difficulties.
• They rated the facility two stars because, while there was no abuse or neglect, the overall care was not adequate.
• The mom received no physical therapy, was fed salty, unhealthy food, and faced threats of losing benefits if they took her home.
• After returning home, she could not stand and remained in a wheelchair.
• A staff member called at 1:30 am to inform about a mother's death, asked where to send the body, and then hung up.
• The facility was described as run down, with broken beds, water leaks, and poor-quality food, and it was understaffed and poorly run.
• A CNA named Brandon was described as a total weirdo who would intrude and grab people playfully, causing safety concerns.
• They warned not to place family members there, claiming care was ignored and the facility should be shut down.
• A family member's week there involved ignored needs, a call button left unplugged, and deterioration.
• Care declined when Medicare ended and Medi-Cal started, with hard-to-obtain information, some rude staff, overmedication, and delayed responses to calls.
• Five calls went unanswered and emergencies were not addressed.
• A nurse was accused of sleeping through her shift and not giving medications.
• Medications were delayed, arriving at midnight instead of the scheduled 10 pm.
• If a better option exists, they warned to run, as the care could be a setup for the poor-house.

Review

Windsor Chico Creek Care is best suited for families pursuing short-term rehabilitation or post-acute recovery where the plan includes active family oversight and a willingness to advocate for clear, consistent care. The community can work for residents who tolerate a degree of variability in staffing and environment but still want a warm, homey feel and access to engaged frontline caregivers. It is not the right fit for those needing rock-solid, 24/7 reliability, transparent billing, and tightly controlled long-term care; in those cases, alternatives with stronger oversight and steadier operations should be considered.

For families weighing alternatives, the clearest red flags are the patterns of communication breakdown and staffing inconsistency that recur in many reviews. When a loved one relies on timely assistance, delays or muted responsiveness can have serious consequences, and several accounts describe repeated difficulties getting calls answered, medications delivered on schedule, or help during difficult post-surgical moments. These concerns are echoed in warnings from families who pulled loved ones out due to perceived neglect or unsafe conditions, and they color the overall risk profile for long-term placement.

Yet the upside cannot be dismissed. Where Windsor shines, it shows through with compassionate frontline care, genuine kindness from many CNAs, nurses, and administrative staff, and a patient-centered approach during the rehab experience. Several reviewers praise the quality of the therapeutic staff and the hands-on attention during recovery, with particular note of attentive hospice teams and a welcoming, home-like atmosphere that can lift spirits. Food quality and meal variety also emerge as notable positives in some testimonials, offering a level of everyday comfort that often makes a difficult period more tolerable.

The balance between pros and cons often hinges on who is receiving care and under what arrangement. For residents with moderate acuity and a clear rehab plan, the skilled therapy and attentive staff can offset some operational shortcomings, especially when family members stay closely involved and demand individualized care plans. Conversely, for long-term residents or those with complex medical needs requiring predictable, continuous support, the facility’s reported inconsistencies, maintenance issues, and occasional administrative missteps tend to swamp the positives. In practice, outcomes appear highly dependent on shift, staff availability, and whether an advocate is actively monitoring daily care.

Practitioners guiding a decision should approach Windsor Chico Creek Care with a structured, due-diligence mindset. Schedule thorough tours that probe staffing levels by shift, therapy scheduling, and the handoffs between hospital discharge plans and day-to-day care. Ask concrete questions about medication administration times, response times to call bells, and room assignments, including privacy and comfort features. Verify how billing and benefits are managed, and seek up-to-date references from families currently navigating care there. If long-term stability and consistent, transparent operations are priorities, use those criteria to compare Windsor against tougher, more consistently rated options.

Bottom line: Windsor Chico Creek Care can be a reasonable fit for rehab-focused families who are willing to actively advocate and monitor care, especially when the care plan emphasizes strong therapy and a supportive, homelike environment. However, for families prioritizing steady long-term care, unequivocal reliability, and trouble-free administration, alternatives are worth pursuing. The decision should rest on a clear assessment of the loved one’s medical complexity, the family’s capacity to supervise day-to-day care, and a willingness to address issues head-on as they arise.

This part of Chico, California, offers a variety of amenities and services that may be beneficial for senior living. With several hospitals and medical centers within close proximity, residents can feel assured of convenient access to healthcare services. There are also numerous physicians and pharmacies nearby. Restaurants range from familiar chains like Denny's and Wendy's to local favorites like Farm Star Pizza and MOD Pizza. Additionally, there are cozy cafes such as Dutch Bros Coffee and Starbucks for those looking to relax or socialize. Transportation options like Taxi Dave and Enterprise Rent-A-Car provide convenience for getting around town. For entertainment, Tinseltown theater is a short distance away. Places of worship like Our Divine Savior Catholic Church offer spiritual support within the community.

Hospitals

• Kremer Kevin D DDS (0.1 miles)
• Department of Behavioral Health (0.1 miles)
• Enloe Children's Health Center (0.2 miles)
• Enloe Medical Center (0.3 miles)
• Fountain Medical Plaza (0.3 miles)
• Chico Care Center (0.3 miles)
• Holiday Retirement (0.8 miles)

Physicians

• Aegis Medical Systems (0.1 miles)
• Kimura Carolyn A MD Butte County Psychiatric Health (0.1 miles)
• Chico Pediatrics (0.1 miles)
• Open System Imaging (0.1 miles)
• Truhe Mark A DDS (0.1 miles)
• Dr Jacqueline Losi (0.2 miles)
• Dr Sullivan (0.2 miles)

Restaurants

• Chico Taproom (0.2 miles)
• Denny's (0.3 miles)
• Wendy's (0.4 miles)
• Taco Bell (0.4 miles)
• Panda Express (0.4 miles)
• Farm Star Pizza (0.5 miles)
• MOD Pizza (0.5 miles)

Pharmacies

• Chico Pharmacy (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Longs Drugs (0.4 miles)
• Walgreens (0.5 miles)
• Save Mart Supermarkets (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1 miles)

Cafes

• Dutch Bros Coffee (0.3 miles)
• Starbucks (0.6 miles)
• Java Detour Chico 2 (0.7 miles)
• Dutch Bros Coffee (0.7 miles)
• Bidwell Perk Coffee House (1.1 miles)
• Brave Coffee (1.5 miles)

Transportation

• Taxi Dave (0.4 miles)
• Enterprise Rent-A-Car (0.5 miles)
• Enterprise Rent-A-Car (0.6 miles)

Theaters

• Tinseltown (0.4 miles)

Places of Worship

• Our Divine Savior Catholic Church (1 miles)
• Congregational Church, UCC (1.2 miles)