Robinson Healthcare

Pros

• The staff are wonderful and the environment is clean and friendly, showing they truly care about residents.
• Robinson Nursing and Rehab provides excellent care in a warm, friendly environment, with dedicated, compassionate staff who put residents first.
• It is one of the nicest facilities in the Little Rock Metro area, with very clean surroundings, good food, and excellent care.
• The staff provide a family-like atmosphere, making residents feel part of a caring community.
• Families would recommend this facility to others for its care and support.
• The staff welcome residents with kindness after procedures, contributing to quicker recoveries.
• Recent improvements, including new management, indicate the building is heading in the right direction.
• The facility is described as a great place with quality care.

Cons

• They describe the facility as the worst place and say residents aren't given drinks between meals, leading to dehydration, with many staff not caring.
• They allege neglect and rude staff, citing poor care in the 100 pod, residents walking barefoot or inadequately dressed, and injuries not being communicated.
• They claim serious incidents occurred (e.g., an injury to a grandfather's toe nail, head shaved without notice, limited baths, and a pervasive odor) and state the place should not be recommended.
• They report long delays in basic care (diaper changes taking hours), minimal hydration, and slow or absent response to call buttons for pain or bladder meds.
• They assert a resident died due to neglect and poor management of oxygen/COPD needs, stating they would not recommend the facility.
• They accuse staff of neglect, dehydration leading to infection, and lying about residents' eating or activities; some say CNA staff hide in rooms rather than work.
• They allege theft or misrepresentation of COVID restrictions and other safety breaches, putting residents at risk.

Review

Robinson Nursing and Rehab in the Little Rock metro area draws a wide range of experiences from those who have placed loved ones in its care. On one hand, several reviews convey a warm, inviting, and well-kept environment where staff are described as kind, dedicated, and genuinely invested in residents. Families talk about a clean facility, good food, and a sense of belonging or a "family-like atmosphere" that makes it feel safe for loved ones to be cared for there. In these accounts, residents are described as receiving attentive, compassionate care, with staff who go the extra mile to treat residents like family. Several families even say they would recommend the facility to friends and express gratitude for the care their relatives received, noting that staff members are patient, friendly, and supportive during challenging times.

In contrast, a substantial number of reviews paint a deeply troubling picture of care that fell far short of expectations. Several residents are described as not receiving essential needs in a timely fashion: dehydration due to little or no fluids offered outside of mealtimes, long delays in responding to call bells, and infrequent assistance with basic activities like bathing. Some families report caregivers who seem overwhelmed or disengaged, with comments about nurses who appear rude or indifferent and rooms or hallways that smell or feel neglected. There are serious accusations that medications or important treatments were missed or delayed, and that residents experienced avoidable declines or hospitalizations as a result. One review alleges that a resident's big toe nail was removed without explanation, and another recounts a general pattern of neglect that led to poor hygiene and infection. The accounts frequently describe meals and hydration as unreliable, with water or liquids not consistently available, and caregivers who do not regularly attend to essential needs such as pain management or bladder care.

The negative experiences are further compounded by troubling anecdotes about safety and communication lapses. Reviewers recount incidents where residents were injured or left in unsafe conditions, and families say they were not informed promptly about injuries or changes in their loved one's condition. There are claims of clothing and personal items disappearing or being mishandled, shoes being misplaced or lost, and even a case where a resident was shaved of their head without prior notice to relatives. Some families describe infrequent showers and a lingering odor, while others recount the frustration of trying to locate a nurse or administrator when problems arose. The volume of such incidents has led some reviewers to question the facility's overall safety, cleanliness, and responsiveness.

The sentiment about leadership and management is mixed. Some reviews note a new management team and improvements in recent months, with mentions of positive changes and a move in the right direction. Others suspect questionable practices or intentional misdirection from staff or administration, including accusations that some reviews may be authored by facility employees. There are warnings about disregarding COVID restrictions or permitting unsafe outside contact, as well as allegations of theft and dishonesty. However, a few accounts also acknowledge staff who welcomed families warmly and helped patients recover more rapidly after surgeries or medical events, suggesting that the quality of care may vary not only by day but by shift or department.

Taken together, the collection of reviews depicts a facility capable of delivering both highly positive, family-centered care and deeply problematic, neglectful experiences. For some residents and their families, Robinson Nursing and Rehab embodies a supportive community where caregivers treat loved ones with dignity and kindness. For others, the same facility is remembered as a place where basic needs went unmet, communication was poor, and patient safety and wellbeing were compromised. The breadth of feedback suggests that outcomes may depend heavily on individual staff members, shifts, and the specific unit a resident is placed in, as well as the presence or absence of ongoing supervision and effective management.

If you are considering Robinson Nursing and Rehab for a loved one, these reviews underscore the importance of conducting thorough, on-site visits and asking pointed questions. Prospective families should inquire about staffing levels on each shift, how hydration and nutrition are monitored and documented, and what protocols exist for promptly addressing call bells, medications, and changes in condition. It may also be wise to review recent inspections or quality metrics, request to observe care routines, and speak with multiple staff members across shifts to gauge consistency. The facility has shown the potential to deliver compassionate, family-like care, but the more troubling reviews illuminate serious red flags that should be carefully weighed and investigated before making a placement decision.

This part of North Little Rock, Arkansas, offers a range of amenities and services that may be appealing for seniors looking to settle in the area. With multiple pharmacies, physicians' offices, and hospitals within a few miles, residents have easy access to healthcare options. There are also various restaurants and cafes nearby, providing convenient dining choices. In addition, the presence of places of worship and theaters in the vicinity can cater to spiritual and entertainment needs. Parks like Burns Park offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded community environment for senior living with a mix of essential services and leisure options.

Restaurants

• Subway (1.3 miles)
• McDonald's (2.2 miles)
• Black Bear Diner North Little Rock (2.6 miles)
• Sonic Drive-In (2.7 miles)
• TGI Friday's (2.7 miles)
• Chili's Grill & Bar (3 miles)
• Bar Louie - McCain Mall (3.1 miles)

Pharmacies

• Medicine Man Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (2.3 miles)
• Kroger Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (5 miles)
• Walgreens (5.6 miles)

Places of Worship

• Park Hill Baptist Church (2.1 miles)
• That.Church (3.1 miles)

Physicians

• Hearing Life (2.2 miles)
• North Little Rock Family Practice Clinic (2.4 miles)
• Baptist Health (2.4 miles)
• Lakewood Family Medicine Clinic (3.1 miles)
• Sherwood Family Medical Center (3.3 miles)
• Arkansas Pediatric Facility (3.3 miles)
• Arkansas Pain Centers (3.5 miles)

Theaters

• Mccain Mall (3 miles)

Parks

• Burns Park (3.4 miles)
• Allsopp Park (4.5 miles)
• Riverfront Park (4.6 miles)
• Little Rock Central High School Visitor Center Park (5.4 miles)

Hospitals

• Baptist Health Medical Center (3.5 miles)
• St Vincent Infirmary North (3.7 miles)
• St Vincent Health System (3.7 miles)
• Arkansas Surgical Hospital (4.4 miles)
• The BridgeWay (4.7 miles)
• Arkansas Children's Hospital (5 miles)
• Arkansas Childrens Hospital- NICU (5.1 miles)

Cafes

• Mugs Cafe (3.8 miles)
• Mylo Coffee Co. (4.9 miles)
• Fidel & Co. (5 miles)
• The Root Cafe (5.5 miles)