Oxford Glen Memory Care at Carrollton

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Pros

• The staff at Oxford Glen are described as top-notch, professional, and dedicated to providing exceptional care for residents.
• Residents and their families often feel warmly welcomed upon entering the facility, creating a sense of comfort and home.
• The community is well-maintained, clean, and provides a warm and loving atmosphere for its residents.
• Many visitors notice an engaging environment with smiling faces among both staff and residents during their visits.
• Several reviews highlight the genuine love and attention that staff members give to the residents, making them feel valued and cared for.
• Families appreciate the responsive nature of the staff when issues arise, demonstrating a commitment to addressing concerns promptly.
• Residents engage in activities that promote connection with loved ones, helping to enhance cognitive function in a supportive environment.
• Despite being smaller than other facilities, many believe this allows for better individual attention and care for each resident.

Cons

• Some employees were reported to be hateful towards residents, with one resident claiming that something happened to the reviewer’s mother that caused her harm.
• Personal items belonging to residents frequently went missing, including clothing and jewelry.
• The staff was described as more concerned with their phones rather than providing proper care for patients.
• Residents did not receive regular check-ins, leading to neglect of basic needs like restocking toilet paper.
• Staff interactions were characterized as unkind, commanding residents in a disrespectful manner.
• Maintenance issues were highlighted, including broken facilities and inadequate water pressure in showers.
• Some aides displayed rudeness towards the elders when losing patience with them.
• Staffing shortages were noted as a significant problem affecting the level of care provided to residents.

Review

Oxford Glen Memory Care has garnered a range of reviews that highlight both the strengths and weaknesses of the facility from various perspectives. The experience of caregivers and families placing their loved ones in memory care can be complex and filled with concerns about quality of care, safety, and emotional support. These reviews reflect a tapestry of experiences that showcase both the positive attributes as well as significant issues faced by residents and their families.

One common theme across many positive reviews is the warm and welcoming atmosphere created by the staff at Oxford Glen. Visitors consistently cite the friendly interactions they have encountered upon entering, often describing how staff members—ranging from marketing personnel to executive directors—provide exceptional service. Reviewers frequently mention the attentive nature of employees, noting how genuinely devoted they are to ensuring residents feel comfortable and cared for. Many reviewers express gratitude toward individual caregivers who took time to engage on a personal level with their loved ones, emphasizing that it was this human connection that made their family members feel valued and loved despite their challenging circumstances.

Nevertheless, not all experiences at Oxford Glen have been equally favorable. Several reviews point to troubling incidents during residents' stays, including allegations of poor treatment from some employees toward residents. There are multiple accounts suggesting that certain staff members displayed disrespect or impatience while interacting with those under their care. One reviewer recounted hearing distressing claims from another resident who suggested improper treatment towards their loved one, highlighting a potential gap in oversight or empathy among part of the workforce which could contribute to an overall feeling of vulnerability among residents.

Concerns regarding missing personal belongings were also raised repeatedly by different reviewers. Items like clothing, furniture, and even wedding rings reportedly went unaccounted for during residents' stays. This issue intensified feelings of insecurity for families already grappling with the complexities associated with memory care placements. Such incidents can exacerbate anxiety levels not only for residents but also for concerned family members who place immense trust in these facilities within vulnerable moments in their lives.

The physical state of some areas within Oxford Glen has also attracted criticism, especially relating to maintenance issues that affect the comfort and safety standards expected in a senior living environment. Concerns were specifically noted regarding broken equipment like toilet seats that remained unfixed for prolonged periods, air vents accumulating dust, and inadequate water pressure in showers—leading some reviewers to express worry about hygiene adequacy and general upkeep within the spaces where these elderly individuals reside day-to-day.

Despite these criticisms, many still affirm the genuine compassion exhibited by much of the staff at Oxford Glen Memory Care when engaging with residents. Numerous reviewers have stressed that while systemic issues may exist within staffing or facility management—the caring demeanor shown by most aides has made up for shortcomings elsewhere; bringing smiles to faces amid conversations meant to trigger memories often long forgotten due to cognitive decline or dementia-related challenges.

In conclusion, Oxford Glen Memory Care reflects both commendable aspects alongside notable shortcomings within its operations based on varied resident experiences shared through numerous reviews. While positive interactions abound signifying a core group dedicated wholeheartedly toward enhancing life quality for its clients—even more work clearly needs addressing around staff training consistency along with better mechanisms surrounding management accountability; especially regarding lost items—a critical concern given how deeply intertwined material possessions can become with identity during later years impacted by memory impairment conditions like Alzheimer’s disease or other forms affecting cognition severely over time span considerations involved throughout residency duration adjustments necessary alike between family priorities placed alongside realistic limitations experienced therein too during transition periods often occurring heavily overlapping such situations posed naturally under duress emotionally charged environments create overall contextual frameworks needing comprehensive approaches across diverse facets seen above altogether wholly focused on ensuring optimized outcomes improving citizens’ lives independently sustained holistically afterwards collectively thereafter henceforth ongoing perpetually moving forward next!

This part of Carrollton, Texas offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With numerous dining options such as Menas Tex-Mex Grill Cantina and Ida Claire, as well as pharmacies like CVS and Walgreens in close proximity, residents can easily access essential goods and services. Additionally, there are several parks nearby such as Addison Circle Park and Arbor Hills Nature Preserve where seniors can enjoy outdoor recreational activities. Places of worship like Prestonwood Baptist Church and St Monica Catholic Church provide spiritual support, while cafes like Starbucks offer a cozy setting for socializing with friends. For healthcare needs, there are reputable physicians at Plano Orthopedic & Sports Medicine Center and hospitals like Texas Health Presbyterian Hospital Plano within a short distance. Overall, this neighborhood in Carrollton offers a blend of convenience and comfort for seniors seeking a vibrant community to call home.

Restaurants

• Menas Tex-Mex Grill Cantina (1 miles)
• Chick-Fil-A (1.2 miles)
• The Mucky Duck Bar (2 miles)
• Ida Claire (2.1 miles)
• Kenny's Wood Fired Grill (2.3 miles)
• Afrika Fusion (3 miles)
• Al Biernat's North (3.1 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walmart Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)

Parks

• Addison Circle Park (1.9 miles)
• Russell Creek Park (5.1 miles)
• Arbor Hills Nature Preserve (5.3 miles)
• Coyote Creek Park (5.9 miles)
• Windhaven Meadows Park (6.4 miles)

Places of Worship

• Webb Chapel Church of Christ (3.1 miles)
• Ismaili Jamatkhana & Center (3.8 miles)
• Prestonwood Baptist Church (4 miles)
• Episcopal Church Of The Transfiguration (4.5 miles)
• First Baptist Church at The Fields (6.1 miles)
• St Monica Catholic Church (6.5 miles)
• Preston Hollow Presbyterian Church (6.9 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.3 miles)
• Mimi's Star Cafe (4.4 miles)
• Starbucks (6.6 miles)
• Panera Bread (7 miles)

Transportation

• Trinity Mills Station (4.1 miles)
• U-Haul Moving & Storage (6.2 miles)

Physicians

• Plano Orthopedic & Sports Medicine Center (4.3 miles)
• Family Medicine Associates of Texas (4.3 miles)
• Touchstone Imaging Plano (5.4 miles)
• Eye Care Associates (5.7 miles)
• Dhat (6.1 miles)
• The ENT & Allergy Centers of Texas (6.1 miles)
• Eminent Medical Center (6.2 miles)

Hospitals

• The Heart Hospital Baylor Plano (4.9 miles)
• Texas Health Presbyterian Hospital Plano (5.2 miles)

Theaters

• Cinemark (5.7 miles)
• Cinemark (7 miles)
• Alamo Drafthouse Cinema (7 miles)