The Madison On Marsh in Carrollton, TX
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Information last verified:
2245 Marsh Lane, Carrollton, TX 75006
For more information about senior living options: (844) 490-3973
The Madison on Marsh is a great facility with caring staff and a clean, welcoming environment. The rehab team is excellent, taking time to explain, encourage progress, and help residents thrive. Maria, the Director of Nursing, is knowledgeable, hands-on, and a strong leader. Haley, the social worker, is amazing and provides compassionate support for families. Kevin, the kitchen manager, delivers fresh, flavorful meals and thoughtfully accommodates dietary needs. The staff are professional, organized, and consistently focused on quality care. The facility is well maintained and feels like a home away from home, with staff who genuinely care about residents.
The facility is described as minimally staffed, with the apparent goal of using up insurance days rather than focusing on patient care. Many staff members are in a rush, leaving residents with little activity and long confinement to their rooms. There is no reliable way for residents to contact staff from their rooms, and it is unclear if a nurse is even on site. Therapists are only available at irregular hours, contributing to inconsistent treatment. A caregiver was alleged to have neglected the patient, resulting in severe pain, swelling, and delayed medical evaluation. On the final day, the caregiver attempted to administer oral medication to a patient who was unconscious, raising safety concerns. Families reported being ignored and dismissed, with concerns unaddressed. Communication with the facility was repeatedly described as poor or unresponsive, including unanswered calls and lack of timely updates. CNAs were described as lazy with slow call-bell response times, and there were reports of medication errors and unsafe practices. Residents were left in soiled clothes or beds, with odors and inadequate hygiene reported.The Madison On Marsh is best suited for families seeking an actively engaged rehabilitation and long-term care environment where residents can participate in structured therapy, enjoy a welcoming, home-like atmosphere, and benefit from a dining program that consistently delivers fresh meals and regular snacks. The community earns credibility from a leadership team that is repeatedly praised for accessibility and clinical oversight, especially the director of nursing, and from caregivers who are described as compassionate, steady, and patient with residents. Private rooms, a clean and attractive setting, and a culture that emphasizes daily activities, social engagement, and steady progress all matter here, and they create a sense of dignity and belonging that many families find compelling when a loved one requires ongoing care and rehabilitation.
Alternatives may be worth considering for families prioritizing unwavering, around-the-clock supervision and a more consistently visible safety culture. Several reviews highlight staffing pressures that translate into slower call-button responses, delayed bedside attention, and uneven medication management. Discrepancies in communication, occasional discharge-process confusion, and episodes that some families interpret as safety or documentation gaps point to a need for tighter operational discipline. For residents with complex medical needs, frequent monitoring requirements, or heightened risk of emergencies, these concerns gain outsized importance. Out-of-state families or those needing dependable, timely updates may prefer facilities with more predictable family liaison practices and demonstrably robust safety protocols. In short, Madison On Marsh can be outstanding for rehab-focused, relationship-driven care, but it may not satisfy everyone’s baseline expectations for safety accountability and transparent, proactive communication.
On the upside, the rehab program stands out as a core strength. Therapists and therapy teams are frequently praised for their knowledge, patience, and effectiveness, with residents often making tangible progress that families associate with a solid plan and consistent encouragement. The nursing staff, when present and engaged, is described as caring and capable, and the DON is commonly cited as a hands-on leader who keeps clinical needs front and center. Dining excellence is another recurring theme: Kevin and the kitchen team are lauded for fresh, flavorful food, flexible menus, and genuine attention to residents’ preferences. The facility’s ambience, clean, well maintained, and homey, complements care by reducing anxiety and supporting participation in daily activities. Activities directors and social workers, along with therapy dogs, contribute to a vibrant, engaged atmosphere that helps residents stay connected and motivated.
But the darker threads in the feedback cannot be ignored. The most persistent concerns center on staffing adequacy and consistency, which appear to influence call-light responsiveness, bedside attention, and timely access to medications. Families report miscommunications, variable discharge experiences, and, in some instances, care gaps that erode trust. Administrative responsiveness and follow-through are repeatedly questioned, with anecdotes of delayed updates, paperwork ambiguities, and perceived gaps between promises and practice. Safety-related incidents, falls, equipment concerns, and failed or delayed documentation, appear in several accounts, underscoring that operational rigor is not universal. While many staff members are described as compassionate, the breadth of negative experiences suggests that care quality in practice can swing with staffing levels and daily workflows, and that room-assignment issues or badge-visibility lapses can intensify concerns about safety and accountability.
Given these dynamics, the prudent decision framework centers on personal priorities. For families who prize rehab gains, meaningful daily activity, and a warm, personable environment, Madison On Marsh remains compelling, provided a careful on-site evaluation is conducted, conversations with the DON and frontline staff are prioritized, and expectations are captured in written plans. Prospective residents should demand clarity on medication management and nurse staffing ratios, and insist on transparent discharge and financial policies before committing. Tours should be used to observe real-time interactions, particularly during busy periods, to gauge responsiveness and empathy. Comparisons with other communities that emphasize continuous 24/7 coverage, stricter safety protocols, and more consistent family communication can illuminate relative strengths and gaps.
In the end, Madison On Marsh offers a promising combination of rehab expertise, a supportive and engaged staff, and a comforting, homey setting. For families willing to partner actively with the facility to ensure clear, written care and financial plans, it can deliver notable recovery and daily quality of life. Yet the substantial volume of feedback about staffing variability, communication delays, and safety-oversight concerns means this option is not universally ideal. Families prioritizing ironclad accountability and immediate, reliable updates may find stronger matches elsewhere. The best move is a thorough visit, observe care dynamics, request concrete commitments in writing, and compare with peers, to determine whether Madison On Marsh aligns with the specific safety, transparency, and continuity needs of a loved one.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (9 miles away) Dallas-Fort Worth International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Madison On Marsh in Carrollton, TX is an assisted living community that offers a wide range of amenities and care services for seniors. Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV in their fully furnished apartments. Community-operated transportation is available for outings and appointments, and a computer center is provided for residents to stay connected.
Dining at The Madison On Marsh is a restaurant-style experience, with special attention given to dietary restrictions. Meals are prepared and served by the staff, ensuring that residents receive proper nutrition. Private bathrooms are included in each apartment for added privacy and convenience.
For recreational activities, there is a fitness room and gaming room to keep residents active and engaged. The community also features beautiful outdoor spaces including gardens where residents can relax and enjoy nature. A small library provides reading material for those looking to unwind with a good book, and Wi-Fi/high-speed internet is available throughout the community.
Care services at The Madison On Marsh include 24-hour call systems and supervision, as well as assistance with daily activities such as bathing, dressing, and transfers. Medication management is provided by trained staff members, ensuring that residents stay on track with their medications. There is also a mental wellness program in place to support the emotional well-being of residents.
Residents have access to concierge services for any additional needs they may have, as well as fitness programs and scheduled daily activities for socialization. Planned day trips provide opportunities for exploration beyond the community's walls, while resident-run activities allow residents to take charge of their own enjoyment.
In terms of nearby amenities, The Madison On Marsh has three cafes, one park, 20 pharmacies, two physicians' offices, 12 restaurants, one transportation option, four places of worship nearby. This ensures that residents have easy accessibility to essential services and entertainment options.
Overall, The Madison On Marsh offers a comfortable and supportive environment for seniors in need of assisted living. With a range of amenities, care services, and nearby attractions, residents can enjoy a fulfilling and enriching lifestyle.
Located in Carrollton, Texas, this area offers a variety of amenities within a short distance. With multiple restaurants ranging from Tex-Mex to fine dining, pharmacies, parks, places of worship, cafes, transportation options, physicians' offices, hospitals, and theaters nearby, residents have convenient access to everyday essentials and entertainment options. The proximity to healthcare facilities like Plano Orthopedic & Sports Medicine Center and The Heart Hospital Baylor Plano ensures easy access to medical services. The tranquil setting of parks such as Addison Circle Park and Russell Creek Park provides opportunities for outdoor activities and relaxation. Overall, this part of Carrollton offers a well-rounded environment for seniors looking for a comfortable and convenient place to reside.
The Madison On Marsh is located at 2245 Marsh Lane, Carrollton, TX 75006 in Dallas County, Texas
The Madison On Marsh on seniors.fyi includes 10 photos including images showing interior, bedroom, decor, windows, dining, artwork, lighting, library, and more.
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