The Madison On Marsh

Pros

• The therapy team at Madison on Marsh is described as outstanding, professional, and helpful, providing supportive encouragement to each individual patient.
• A family member appreciates the care provided to their father, noting the regular medication, social interaction with staff, and decent meals which contributed to his well-being.
• A reviewer highlights that the facility was clean and cheery, with attentive staff who provided comforting care during a difficult time for their loved one.
• Another family member expresses gratitude for the finance office's assistance in navigating Medicaid applications and securing a long-term bed for their relative.
• A positive experience is shared regarding the friendly staff members who made the stay less stressful and provided enjoyable food in a peaceful environment.
• One user mentions feeling blessed to have found Madison on Marsh as it serves as their family's eyes and ears when they can't be there for their mother.
• Multiple reviewers note that the staff has always been incredibly nice and caring towards residents.

Cons

• The staff at the facility are unprofessional and rude, failing to assist residents properly.
• Several staff members do not wear identification badges, raising safety concerns for residents.
• Medication was missed for multiple days, jeopardizing resident health.
• Communication from the administration is poor, leaving families uninformed about their loved ones' situations.
• Administrative staff lack empathy and fail to provide adequate support during difficult times, such as after a resident's passing.
• The facility has issues with cleanliness and maintenance, including reports of foul odors and pests in the rooms.
• There are significant organizational problems during discharge processes, leading to chaos and frustration for families.
• Residents experience neglect regarding their medical conditions and overall care, resulting in serious health complications.

Review

The Madison on Marsh facility has elicited a wide spectrum of experiences from families and residents alike, with some praising the care provided while others sharply criticize it. For those seeking a place for their loved ones, the mixed reviews raise significant concerns about professionalism, communication, and overall quality of care.

On one hand, several reviewers have expressed immense satisfaction with the assistance they received at Madison on Marsh. One family highlighted the outstanding therapy team that dedicates time to each patient while providing supportive encouragement. Similarly, another account detailed how a 96-year-old father benefitted greatly from regular medication administration, social interaction with staff members, and decent meals provided three times daily. The activity director was particularly commended for engaging residents in daily activities that kept them active and instilled peace of mind in families.

Conversely, many reviews paint a drastically different picture of the facility, emphasizing a disturbing lack of professionalism among staff. Multiple accounts indicate that staff members have been unhelpful or even rude when approached by family members who were anxious about their loved ones' care. Complaints regarding neglect in assisting residents with basic needs such as using the restroom also surfaced frequently. Some families were appalled by instances where vital signs were missed or where medication was not administered for days at a time—a gross oversight that puts residents’ health at risk.

Another troubling aspect of life at Madison on Marsh is the lack of proper identification among staff members. Reviews noted that some employees failed to wear badges as required by state law; this led to security concerns as anyone could potentially enter resident rooms without proper verification. The climate created by these issues fostered an environment where families felt powerless and worried about their loved ones' safety within the facility.

Communication—or the glaring lack thereof—was highlighted by multiple reviewers as one of Madison’s most significant failings. Many families felt frustrated by management's slow response times or outright unavailability when trying to get updates on their loved ones’ conditions or treatment plans. Several accounts described harrowing experiences where relatives only learned about emergencies such as hospital transfers after substantial delays or miscommunication had occurred—which dramatically raised stress levels during already difficult times.

Ultimately, despite positive individual experiences shared by some families regarding helpful nursing staff and adequate accommodations during rehab stays, the overarching sentiment appears fraught with warnings against considering this facility for long-term care or rehabilitation needs. As one reviewer poignantly stated: “Do not take your loved ones there if you love them.” Those looking for safe environments must weigh these divergent perspectives carefully before making decisions regarding care options for their family members.

In summary, while there are testimonials illustrating dedicated care from certain staff and effective therapy programs at Madison on Marsh, numerous reviews sharply criticize basic operational standards and compassion levels among personnel. Prospective residents’ families are encouraged to conduct thorough research into other alternatives before entrusting their loved ones to this facility, especially considering reports highlighting negligence and poor communication practices which directly affect resident wellbeing.

Located in Carrollton, Texas, this area offers a variety of amenities within a short distance. With multiple restaurants ranging from Tex-Mex to fine dining, pharmacies, parks, places of worship, cafes, transportation options, physicians' offices, hospitals, and theaters nearby, residents have convenient access to everyday essentials and entertainment options. The proximity to healthcare facilities like Plano Orthopedic & Sports Medicine Center and The Heart Hospital Baylor Plano ensures easy access to medical services. The tranquil setting of parks such as Addison Circle Park and Russell Creek Park provides opportunities for outdoor activities and relaxation. Overall, this part of Carrollton offers a well-rounded environment for seniors looking for a comfortable and convenient place to reside.

Restaurants

• Menas Tex-Mex Grill Cantina (0.9 miles)
• Chick-Fil-A (1.3 miles)
• The Mucky Duck Bar (2.1 miles)
• Ida Claire (2.2 miles)
• Kenny's Wood Fired Grill (2.3 miles)
• Afrika Fusion (2.9 miles)
• Al Biernat's North (3.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Parks

• Addison Circle Park (1.9 miles)
• Russell Creek Park (5 miles)
• Arbor Hills Nature Preserve (5.2 miles)
• Coyote Creek Park (5.8 miles)
• Windhaven Meadows Park (6.4 miles)

Places of Worship

• Webb Chapel Church of Christ (3.2 miles)
• Ismaili Jamatkhana & Center (3.8 miles)
• Prestonwood Baptist Church (3.9 miles)
• Episcopal Church Of The Transfiguration (4.6 miles)
• First Baptist Church at The Fields (6 miles)
• St Monica Catholic Church (6.5 miles)
• Preston Hollow Presbyterian Church (7 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (4.2 miles)
• Mimi's Star Cafe (4.3 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.9 miles)

Transportation

• Trinity Mills Station (4.1 miles)
• U-Haul Moving & Storage (6.3 miles)

Physicians

• Plano Orthopedic & Sports Medicine Center (4.2 miles)
• Family Medicine Associates of Texas (4.3 miles)
• Touchstone Imaging Plano (5.3 miles)
• Eye Care Associates (5.6 miles)
• Dhat (6 miles)
• The ENT & Allergy Centers of Texas (6.1 miles)
• Eminent Medical Center (6.1 miles)

Hospitals

• The Heart Hospital Baylor Plano (4.9 miles)
• Texas Health Presbyterian Hospital Plano (5.1 miles)

Theaters

• Cinemark (5.6 miles)
• Cinemark (7 miles)
• Alamo Drafthouse Cinema (7 miles)