Laurel Glen at Carrollton Assisted Living

Pros

• The staff at Oxford Glen Memory Care are kind and caring, providing compassionate day-to-day care for residents.
• Residents enjoy a variety of engaging activities throughout the day, helping to foster interaction and participation.
• The facility is praised for its good upkeep and impressive quality of care, with many residents reporting satisfaction with their living conditions.
• Family members feel confident in the high level of care their loved ones receive at Oxford Glen, alleviating concerns about their well-being.
• The layout of the facility is designed thoughtfully, allowing staff to easily assist residents while promoting a home-like environment.
• The food served at the facility is described as fabulous, contributing positively to the overall resident experience.
• Families appreciate the dedicated attention given to individual residents by both staff and management.

Cons

• The facility has missing furniture and belongings with no accountability from staff.
• Staff members are often more focused on their phones than providing care for the residents.
• Regular check-ins for residents are not being upheld, as evidenced by installed cameras showing minimal supervision.
• Staff interactions with residents can be rude, treating them like children rather than with respect and kindness.
• Maintenance issues are prevalent, including broken toilet seats, dusty air vents, and inadequate shower water pressure.
• There is a lack of sufficient staffing and training, leading to poor care and attention for the residents.
• Activities are not offered to all residents; those who aren't involved may be left unattended in their houses.
• Overall food quality and variety fall short of expectations according to some reviewers.
• The facility does not deliver on promises regarding activities or resident engagement as advertised.

Review

The experience of placing a loved one in a memory care facility often evokes a myriad of emotions and concerns. Reviews for various facilities, particularly Oxford Glen, reflect the diverse experiences that families encounter during this challenging transition. A common thread among several reviews is the critical view of staff engagement and quality of care, especially highlighting issues related to staffing levels and attentiveness toward residents.

One review sheds light on the struggles faced by a family who moved their mother into a facility during the COVID-19 pandemic. Initially optimistic, they were disheartened upon discovering that some of her personal belongings had gone missing after just three months of residence. The situation deteriorated further as they noticed that staff members seemed more preoccupied with their phones than providing essential care to residents. Despite assurances from management regarding regular check-ins, installing cameras revealed that their mother was hardly monitored at all. Additionally, the lack of kindness shown by staff toward residents was alarming; many residents reported being treated like children rather than individuals deserving respect and dignity.

Another family’s review paints a similar picture but also acknowledges some positive aspects about the community. They appreciated the compassionate nature of many staff members who clearly cared for the residents despite complaints about rude behavior from certain aides when patience ran thin. Maintenance issues such as broken toilet seats, dusty air vents in air conditioning units, and inadequate water pressure in showers added to their dissatisfaction. While they expressed gratitude for having transitioned their parents to this facility from another lesser one, it was evident they felt significant room for improvement remained—particularly with staffing levels against what they believed should be expected given the monthly fees.

Conversely, reviewers who have had family members at Oxford Glen Memory Care at Carrollton reported a far more favorable experience overall. Many praised the quality of care provided by kind and attentive staff who formed genuine connections with residents. They noted how compassionate daily interactions transformed some residents’ attitudes—from withdrawal to active participation in activities facilitated by caring caregivers deeply invested in improving their well-being. One reviewer highlighted how their mother benefitted from this environment designed to nurture rather than simply manage her condition.

In addition to commendable staff care, other reviewers emphasized that Oxford Glen offers engaging activities throughout the day alongside impressive meals enjoyed by residents. The facility's layout encourages interaction while allowing staff visibility over residents due to its unique house arrangement—a feature mentioned positively by reviewers seeking reassurance through safety measures integrated into design philosophy. This thoughtful architecture addresses concerns regarding navigation challenges often found within traditional long hallways in other facilities.

However, it's important to acknowledge that none are perfect facilities; discrepancies persisted even among those praising Oxford Glen’s merits as criticisms arose about television usage controlled predominantly by employees instead of aligning with resident interests along with claims suggesting skeleton crews might minimize optimal caregiving standards occasionally experienced when high demand occurs unexpectedly or during peak hours.

In conclusion, while many families find relief knowing their loved ones are well cared for at facilities like Oxford Glen Memory Care at Carrollton—where positive reports emphasize compassion-driven environments—the narratives shared here also illustrate that vigilance is paramount for families exploring options suited best based on individual needs versus broader marketing claims made about amenities or service offerings available within these communities today across North Texas and beyond.

Restaurants

• Menas Tex-Mex Grill Cantina (1 miles)
• Chick-Fil-A (1.2 miles)
• The Mucky Duck Bar (2.1 miles)
• Ida Claire (2.2 miles)
• Kenny's Wood Fired Grill (2.3 miles)
• Afrika Fusion (3 miles)
• Al Biernat's North (3.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walmart Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)

Parks

• Addison Circle Park (1.9 miles)
• Russell Creek Park (5.1 miles)
• Arbor Hills Nature Preserve (5.3 miles)
• Coyote Creek Park (5.8 miles)
• Windhaven Meadows Park (6.4 miles)

Places of Worship

• Webb Chapel Church of Christ (3.1 miles)
• Ismaili Jamatkhana & Center (3.8 miles)
• Prestonwood Baptist Church (4 miles)
• Episcopal Church Of The Transfiguration (4.5 miles)
• First Baptist Church at The Fields (6 miles)
• St Monica Catholic Church (6.5 miles)
• Preston Hollow Presbyterian Church (7 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.3 miles)
• Mimi's Star Cafe (4.4 miles)
• Starbucks (6.6 miles)
• Panera Bread (7 miles)

Transportation

• Trinity Mills Station (4.1 miles)
• U-Haul Moving & Storage (6.2 miles)

Physicians

• Plano Orthopedic & Sports Medicine Center (4.3 miles)
• Family Medicine Associates of Texas (4.3 miles)
• Touchstone Imaging Plano (5.4 miles)
• Eye Care Associates (5.7 miles)
• Dhat (6.1 miles)
• The ENT & Allergy Centers of Texas (6.1 miles)
• Eminent Medical Center (6.2 miles)

Hospitals

• The Heart Hospital Baylor Plano (4.9 miles)
• Texas Health Presbyterian Hospital Plano (5.2 miles)

Theaters

• Cinemark (5.7 miles)
• Cinemark (7 miles)
• Alamo Drafthouse Cinema (7 miles)