Avalon Memory Care

Pros

• The staff at Avalon Memory Care is generally caring and attentive, effectively managing the diverse personalities and needs of the residents with humor and grace.
• Visitors feel welcomed by the administrative staff and caregivers, who show genuine concern for the residents' well-being.
• Residents are engaged in activities that promote socialization and comfort while receiving necessary care.
• Families appreciate the all-inclusive care model, which provides assistance without additional charges for increased needs.
• The facility maintains a clean environment and offers an open layout that feels more home-like for residents.
• Many families express gratitude for the compassionate care their loved ones receive, noting that their relatives feel happy and content in the community.
• Staff members are responsive to family questions or concerns, fostering a supportive atmosphere.
• Overall impressions highlight Avalon as a safe, comfortable place where residents receive individualized attention tailored to their unique needs.

Cons

• The aides at the facility failed to report a serious incident when a resident fell and fractured her hip, dragging her back to bed despite her obvious pain.
• There is high turnover among personnel, leading to low experience levels among aides, which raises concerns about the quality of care.
• The cleanliness of the rooms and common areas, particularly the bathrooms, was not satisfactory.
• Staff turnover has been significant at the Carrollton Avalon location, affecting consistency in care and training.
• A resident's mother experienced a fall shortly after admission, resulting in hospitalization, raising doubts about resident safety.
• Some residents have reported that food quality has declined following staffing changes, impacting their overall experience at the facility.

Review

The experience of families seeking memory care for their loved ones can vary significantly from one facility to another, as highlighted by the contrasting narratives surrounding different care homes. A stark comparison emerges between a troubling situation at one unnamed facility and the generally positive experiences reported at Avalon Memory Care in Carrollton. This juxtaposition illustrates the importance of choosing a suitable environment that meets both the physical and emotional needs of residents with memory-related challenges.

One family shared a deeply concerning account from an unnamed facility where their wife suffered a hip fracture while aides were on duty. Alarmingly, after the fall, instead of receiving appropriate medical attention or notification, she was dragged back to bed without management being informed. The family only discovered this distressing incident due to the presence of a camera in the bedroom, underscoring how crucial oversight and transparency are in such settings. Complaints regarding staff turnover, low experience levels among aides, and cleanliness issues painted a grim picture of inadequate care that ultimately led them to advise others to seek alternatives for their loved ones.

In contrast, Avalon Memory Care has garnered considerable praise from families who have entrusted their loved ones to its care. Many reviewers noted a welcoming atmosphere characterized by attentive and compassionate staff who manage the diverse personalities and demands of residents with grace and humor. One particular family expressed relief after witnessing their husband’s improvement in health and well-being since moving to Avalon Memory Care—a stark difference compared to his previous placement. They found comfort knowing he received proper meals, medications, and assistance tailored to his individual needs.

Moreover, families appreciated Avalon’s structured environment consisting of two buildings dedicated to specific levels of care designed for residents suffering from memory conditions like Alzheimer’s disease. This intentional layout allows caregivers to provide more personalized attention in smaller groups rather than losing residents amid large numbers typical in other facilities. The community fosters social engagement through various activities aimed at enhancing quality of life—an important aspect often highlighted by those who recommend Avalon.

Another notable aspect pointed out by families is Avalon’s commitment to maintaining high standards of cleanliness within the facility. Residents are kept tidy and comfortable, creating an inviting home-like setting that reduces stress for both residents and visiting family members alike. Visitors also remarked upon the quality interactions they observed among staff and residents during tours; caregivers exhibited genuine concern for each resident's welfare while ensuring they participated actively in communal activities.

While some reviews acknowledged that recent staffing challenges have occurred at certain locations—affecting consistency—the overall sentiment remains optimistic about Avalon's commitment to improving training procedures for new hires. Families felt reassured when management communicated openly about addressing any issues they encountered during their loved ones’ stays. As one reviewer noted after spending time with staff during visits: “It is clear that everyone is invested in providing compassionate care,” further solidifying Avalon's reputation as a trustworthy option for memory care needs.

Ultimately, prospective clients must diligently evaluate their choices when selecting a memory care facility for loved ones suffering from cognitive decline or dementia-related diseases. Negative experiences at one location serve as cautionary tales against complacency in research or decision-making processes since not all facilities protect patient safety or well-being effectively. Conversely, Avalon Memory Care shines as an example where love-based caregiving meets professionalism—a testament echoed through numerous testimonials praising its clean environment operated with genuine respect towards each resident's unique journey toward peace and happiness during what may otherwise be challenging times ahead.

This part of Carrollton, Texas offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies nearby such as Walgreens, CVS Pharmacy, and Walmart Pharmacy, obtaining medications and healthcare necessities is made easy. There are also numerous restaurants within a short distance including Main Street Cafe, Sonic Drive-In, Bread Zeppelin Salads Elevated, and McDonald's for dining options. For those seeking spiritual fulfillment, places of worship like Prestonwood Baptist Church and First Baptist Church at The Fields are a stone's throw away. In terms of healthcare, Texas Health Presbyterian Hospital Plano and The Heart Hospital Baylor Plano are close by providing quality medical care. Additionally, there are parks like Arbor Hills Nature Preserve and Russell Creek Park for leisurely strolls or outdoor activities. Overall, this area offers a well-rounded environment with essential services tailored to the needs of seniors.

Restaurants

• Main Street Cafe (0.5 miles)
• Sonic Drive-In (0.7 miles)
• Bread Zeppelin Salads Elevated (0.8 miles)
• Afrika Fusion (1.9 miles)
• McDonald's (2 miles)
• Eatzi's Market & Bakery (2.1 miles)
• Parkway Tavern (2.1 miles)

Places of Worship

• Prestonwood Baptist Church (0.7 miles)
• First Baptist Church at The Fields (4.3 miles)
• Ismaili Jamatkhana & Center (5 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (3.4 miles)
• Mimi's Star Cafe (3.5 miles)
• Panera Bread (3.5 miles)

Parks

• Arbor Hills Nature Preserve (1.7 miles)
• Coyote Creek Park (2.3 miles)
• Russell Creek Park (3 miles)
• Windhaven Meadows Park (3.3 miles)
• Addison Circle Park (4.6 miles)
• Shoreline Trail & Dog Run (4.7 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (1.7 miles)
• The Heart Hospital Baylor Plano (3.7 miles)

Physicians

• Family Medicine Associates of Texas (1.9 miles)
• Touchstone Imaging Plano (2 miles)
• Plano Orthopedic & Sports Medicine Center (2.8 miles)
• Cornea Associates of Texas (3.3 miles)
• Dhat (3.7 miles)
• Dallas Associated Dermatologists (4.7 miles)
• The ENT & Allergy Centers of Texas (4.9 miles)

Theaters

• Cinemark (2.3 miles)

Transportation

• Trinity Mills Station (5.2 miles)