Cumberland Village

Pros

• The nursing staff at Cumberland Village is described as very conscientious and attentive to residents' needs.
• Staff members are noted for their willingness to work with families to address concerns and ensure care is provided.
• Residents receive helpful nutritional support, such as Ensure, to aid in maintaining their health.
• Families appreciate the familiarity of the staff and the comfortable environment created by being able to visit regularly.
• Some staff members, particularly nursing assistants, are recognized for their hard work and effort in caring for residents.

Cons

• The nursing home has been criticized for neglecting residents' personal hygiene and failing to provide timely medication.
• Residents are reportedly living in filthy conditions, with unclean rooms and unpleasant odors throughout the facility.
• There have been numerous complaints about missing personal belongings and a lack of accountability from the staff regarding lost items.
• The quality of food served to residents has been described as subpar, resembling "slop" rather than nutritious meals.
• Staff members are often too busy or inattentive to address residents' needs promptly, leading to frustration among family members.
• Communication issues have arisen, with families unable to reach their loved ones or receive timely updates on their condition.
• The facility's rehabilitation services have been deemed inadequate, offering insufficient therapy sessions for residents in need of recovery.
• Overall, there is a perception that the administration is failing to maintain proper care standards and support for both residents and staff.

Review

Cumberland Village, a nursing home and rehabilitation facility, has garnered a mixture of reviews from visitors and family members of residents. While some families express gratitude for the care their loved ones receive, many others have voiced serious concerns about the quality of treatment, cleanliness, and overall conditions within the facility. The experiences shared highlight both the dedication of some staff members and the systemic issues that seem to plague this institution.

One recurring theme in the negative reviews is concerning the cleanliness and maintenance of the facility. Multiple reviewers described foul odors permeating certain areas, particularly in memory care wards where conditions were reportedly run down and poorly kept. For instance, an aunt's admission revealed filthy surroundings noted by family members who discovered dead bugs and dirt when searching for personal belongings. These unsatisfactory living conditions suggest a troubling neglect that impacts residents' well-being. Even further complicating matters is the apparent struggle with proper housekeeping; residents often endure environments that should be fundamentally clean but instead reflect a lack of attention to basic hygiene standards.

The lack of adequate staffing also emerged as a critical issue in these reviews. Many relatives mentioned slow response times when aides are called upon for assistance, indicating an alarming presence or absence rate among nursing assistants (CNAs). Families report that their loved ones frequently waited long periods before receiving help despite there being staff visibly present nearby. The shortage appears especially pronounced in situations where immediate assistance is crucial, raising questions about how effectively management allocates resources to ensure resident care.

In addition to staff shortages and cleanliness problems, complaints regarding medication administration were prevalent throughout various accounts. One visitor recounted witnessing their spouse seated on a bed with unaddressed hygiene issues while medications sat untouched on a meal table for hours. Meanwhile, another reviewer raised alarms about ineffective communication among staff regarding patients’ medical needs—most notably referencing cases where patients remained without essential items such as glasses or clothing after admission. This inconsistency raises significant concerns over whether residents receive timely care or if they are subject to routine oversights due to inadequate attention from nursing personnel.

Nevertheless, not all experiences echoed similar sentiments; some families reported positive interactions with particular CNAs and nurses who displayed genuine compassion toward residents. A daughter expressed appreciation for her mother’s advanced stage Alzheimer’s care at Cumberland Village—alluding to knowledgeable staff who made efforts to cater meals according to her mother’s cognitive state while ensuring she received nutritional supplements like Ensure when necessary. These insights indicate that dedicated employees exist within this establishment; however, it remains unclear why their efforts haven't translated into an overall improved experience across varying caregiving units.

Amid tumultuous reviews detailing deficits in service delivery comes a stark influence from external factors such as staffing shortages aggravated by COVID-19 disruptions affecting healthcare facilities nationwide. While appreciative families laud certain individuals for their commitment amidst these trying times—including aiding loved ones through rehabilitation processes—it becomes evident through contrasting narratives that staffing ratios need adjustment if satisfactory outcomes are to prevail routinely across Cumberland Village.

In summary, Cumberland Village presents itself as a multifaceted healthcare environment where commendable individual efforts coexist alongside troubling systemic failings impacting resident welfare substantially. Without urgent remediation relating primarily to oversight practices—from sanitation upkeep protocols through consistent staffing availability—the disconnect between idealized care values expounded upon by select encounters versus those regrettably shared leaves much room for improvement within this institution's operations going forward.

Hospitals

• Sun Bridge Healthcare (0 miles)
• Saint Marys Medical Center of Campbell County (3.1 miles)
• Tennova Sleep Center - LaFollette (3.4 miles)
• LaFollette Medical Center (3.4 miles)
• Saint Mary's Specialty Clinic Of Campbell County (3.4 miles)
• Jellico Community Hospital (15.2 miles)
• Clinton Dialysis Clinic (16.9 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• Medical Cennter Pharmacy (2.1 miles)
• Riggs Medical Center (3.3 miles)
• Mark's Pharmacy (9.2 miles)
• Walgreens (13.9 miles)
• Windham Drug (15.9 miles)

Physicians

• Community Health of East Tennessee (0.3 miles)
• University Medical Plaza (0.3 miles)
• U T Internal Medicine of Lafollette (0.3 miles)
• Complete Health Care Medical Center (0.5 miles)
• Lafollette Health Clinic (1.2 miles)
• Tri City Family Practice (1.4 miles)
• Lafollette Eye Clinic Part Of Myeyedr Jacksboro (1.5 miles)

Restaurants

• Rainbow Family Restaurant (0.5 miles)
• Wendy's (0.7 miles)
• Ninja Hibachi Express (1 miles)
• Arby's (1 miles)
• Stockyard BBQ (1.1 miles)
• Hardee's (1.1 miles)
• Sonic Drive-In (1.9 miles)

Places of Worship

• St Clare's Episcopal Church (0.5 miles)
• Hillcrest Baptist Church (0.5 miles)
• Faith Promise Church - Campbell County Campus (0.8 miles)
• Calvary Baptist Church (1.8 miles)
• Indiana Avenue Baptist Church (2.7 miles)
• Open Arms Ministry (3.4 miles)
• Pleasant Ridge Baptist Church (3.4 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• U-Haul Neighborhood Dealer (2.4 miles)
• Discount Cab (2.6 miles)
• Ken's Natural Taxidermy (3.3 miles)
• U-Haul (5.2 miles)
• U-Haul Neighborhood Dealer (5.3 miles)
• U-Haul (8.9 miles)

Parks

• Anderson County Park (12.6 miles)
• Big Ridge State Park (14.7 miles)

Cafes

• Starbucks (13.9 miles)