Information last verified:
3382 Andersonville Highway, Andersonville, TN 37705
For more information about senior living options: (844) 490-3973
The physical therapy has been great. Kayla Stevens consistently stops what she is doing to help whenever needed. The facility's physical therapy group is fantastic and goes above and beyond. They have outstanding staff and deliver excellent patient care. They have caring staff and wonderful therapy outcomes. They are a wonderful place where staff care about families and put residents first. The staff are amazing and treat residents like family, and they go the extra mile. The therapy team at Norris is stellar.
They report that the nurses and aides are inattentive and bogged down with paperwork, leaving patients under cared for. They describe the overall care as a nightmare due to a lack of attention and insufficient staffing. They accuse CNAs of idling on TikTok while residents are ignored at night. They claim there is no working phone or functioning nurse call system, endangering residents. They report a ceiling leak that was left unrepaired for days, posing a hazard. They say staff frequently promise to return but never follow through. They state vital signs were not monitored regularly (oxygen, heart rate, etc.). They describe bedpans with feces left next to beds and urine-soaked towels left unattended. They report medication delays, with prescriptions not given for hours. They note residents developed infections (like UTIs) or deteriorated conditions due to neglect. They describe the facility as extremely understaffed and having a strong odor. They advise others to stay away and not place a loved one there.Norris Health and Rehabilitation Center in Andersonville, TN is best suited for families pursuing aggressive rehabilitation outcomes, particularly after surgery, trauma, or a significant mobility setback. The facility earns credit for a notably strong physical therapy program and a therapy cohort that can deliver meaningful, measurable gains in walking and self-care. Several accounts praise the therapists and the efforts of the rehab team to push residents toward independence, with specific shout-outs to dedicated therapy staff and clinicians who remain engaged with progress. The social environment also stands out: there is an emphasis on daily activities, dining room engagement, and opportunities to socialize, which can support emotional well-being during recovery. For families where rehab success and a structured routine matter most, Norris presents a credible path forward when active involvement and clear therapy goals are prioritized.
Nevertheless, this community is not the right fit for everyone, and certain realities demand careful consideration before choosing Norris as a long-term home. The most consistent warnings point to understaffing and uneven bedside care, which can translate into delayed responses to calls, medication lapses, and a sense that caregivers are too overwhelmed to provide the level of hands-on attention many loved ones require. Multiple family members describe shifts where staff were difficult to locate, call lights went unanswered for extended periods, and basic caregiving tasks, like assistance with hygiene or timely feeding, were not reliably performed. For residents who rely on vigilant oversight, consistent daily care, and 24/7 advocacy, Norris can feel insufficient without family presence, which is a non-trivial burden for many households.
The upside to Norris is that when therapy is the priority, the positives genuinely show through. The rehab staff, physicians, therapists, and support personnel, are frequently highlighted for competence, responsiveness, and a patient-centric approach. The facility’s admissions and social services teams are described as supportive and easy to work with, easing transitions into care and helping families navigate benefits and goals. The dining program and activities department also receive favorable mentions, contributing to a sense of normalcy and engagement that can soften the experience of a stay. In short, the clinical and activity-focused elements can deliver real value if the environment remains stable and staff to resident ratios permit reliable execution.
However, the major cons persist as counterweights that cannot be ignored. The most consequential concerns revolve around staffing shortages, inconsistent empathy from some caregivers, and gaps in day-to-day operations that affect safety and dignity. Reports of odors, dirty conditions in some rooms, and neglectful practices, ranging from missed bedpan changes to delayed medication administration, underscore a risk profile that some families find unacceptable. Several narratives recount incidents that escalate into emergency hospital visits or admissions for dehydration, infection, or complications tied to inadequate monitoring. The recurring caution is clear: without active family involvement or steady oversight, the quality of care can deteriorate quickly, eroding trust and safety.
Weighing the pros against the cons, Norris tends to deliver tangible rehab payoffs that can offset certain risks when the primary goal is rehabilitation and short-term skilled nursing. The strong therapy culture, combined with helpful admissions staff and an active activities program, creates a compelling value proposition for those who can integrate consistent on-site oversight or have family members who can visit regularly. Yet the same strengths cannot fully compensate for the ongoing concerns about staffing reliability, response times, and the potential for substandard daily care. For families prioritizing long-term custodial stability, or for residents with high needs for continuous, vigilant support, these gaps suggest that alternatives should be explored, especially if proximity to family or the ability to supervise care closely is limited.
In the end, the decision hinges on balance and risk tolerance. Norris is a credible option for short-term rehabilitative goals when a family can commit to active involvement, set clear expectations with management, and insist on rigorous care standards on every shift. For anyone considering it as a long-term home, due diligence is essential: request a current staffing schedule, tour at different times (including overnight and weekend hours), speak with multiple residents and families about their experiences, and review recent state inspection reports and any corrective action plans. If safety, reliable daily care, and consistently compassionate bedside attention are non-negotiable, prospective residents should thoughtfully compare Norris with other local facilities that demonstrate steadier staffing and a proven track record of continuous, attentive care.
103 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Norris Health And Rehabilitation Center in Andersonville, TN is an assisted living community that offers a wide range of amenities and care services for its residents. The community features a beauty salon, allowing residents to easily access grooming and personal care services. Each room is equipped with cable or satellite TV, providing entertainment options. Community-operated transportation is available for residents' convenience, making it easy to run errands or attend social activities outside the facility.
For those who want to stay connected online, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining and special dietary restrictions can be accommodated. Housekeeping services ensure that the living spaces are kept clean and tidy at all times.
The facility also has various recreational spaces including a fitness room, gaming room, garden, outdoor space, and a small library where residents can engage in physical activity or relax with a good book. A wellness center provides resources and programs to support residents' mental well-being.
Care services provided include 24-hour call system and supervision for safety and peace of mind. Assistance with daily activities such as bathing, dressing, and transfers is available whenever needed. Medication management ensures that residents take their medications correctly. Special dietary restrictions are catered to meet individual needs.
The Norris Health And Rehabilitation Center organizes a variety of activities for its residents including fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep them engaged and socially active within the community. In addition, concierge services are available to assist residents with any special requests or arrangements they may have.
The location of the community provides easy access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship – ensuring that residents have everything they need within close proximity.
Overall, the Norris Health And Rehabilitation Center offers a comprehensive assisted living experience with top-notch amenities and care services designed to enhance the quality of life for its residents.
Norris Health And Rehabilitation Center is located at 3382 Andersonville Highway, Andersonville, TN 37705 in Union County, Tennessee
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