Norris Health And Rehabilitation Center

Pros

• The therapy cohort at Norris is stellar, impressing residents with their care and support during rehabilitation.
• Staff members are described as hospitable and kind, making residents feel welcomed and safe throughout their stay.
• Many reviewers noted the attentive nature of the doctors and nurses, expressing gratitude for their personalized care.
• Residents praise the variety of activities offered, highlighting the engaging and social environment within the facility.
• The food provided was positively mentioned by several residents for its quality and variety.
• Overall, some reviews reflect appreciation for the excellent staff who demonstrate passion in caring for residents.
• The facility's administration is commended for promptly addressing patient needs and concerns.

Cons

• The facility is extremely understaffed, leading to poor care and neglect of residents.
• Residents are often left in their own feces for extended periods, indicating a lack of timely assistance.
• There is a pervasive unpleasant odor throughout the facility, suggesting inadequate cleaning practices.
• The placement of residents lacks consideration, with no apparent rationale for shared rooms which leads to discomfort for some patients.
• The food provided is described as very inadequate and not meeting residents' needs.
• Staff members are overworked, sometimes working excessive hours that may compromise their performance and care quality.
• Families are forced to monitor the care of their loved ones continuously due to past negative experiences with staff responsiveness.
• The cleaning schedule is insufficient, resulting in unclean conditions in shared restrooms after custodial shifts end.
• There were complaints about lost supplies necessary for patient care, such as incontinence briefs.
• Many families express dissatisfaction with the overall management and operation of the facility, stating they would not recommend it to others.

Review

Norris Health and Rehabilitation Center has garnered a mix of reviews from family members and patients, reflecting a wide spectrum of experiences in the realm of care and services provided at the facility. A significant theme across many reviews revolves around the challenges of understaffing, which has led to inadequate care, especially during night shifts. Family members have expressed deep concern for their loved ones due to being left unattended for extended periods. One reviewer recounted their mother’s experience, emphasizing that without constant family oversight during the day, she would have faced severe health consequences such as bed sores. Likewise, another family member reported similar distressing conditions regarding their father’s care, noting instances where he was left in soiled clothing for over two hours despite pressing the call button multiple times.

Among these troubling narratives is a stark contrast offered by others who had positive experiences at Norris Health and Rehabilitation Center. Certain individuals praised the quality of nursing care, physical therapy, and overall rehabilitation services they received. They highlighted specific staff members who went above and beyond to provide attentive care during their stays. Positive testimonials often celebrated the professionalism and compassion displayed by nurses, CNAs (Certified Nursing Assistants), therapists, and even administrative staff. These contrasting reviews reveal that while some caregivers are dedicated and compassionate in their roles, systemic issues related to staffing levels can detrimentally affect patient care.

The cleanliness of the facility emerged as another focal point of contention among reviewers. Multiple accounts pointed out unpleasant odors within certain areas of Norris Health and Rehabilitation Center. While some acknowledged that custodial staff did their best during regular shifts, concerns were raised about lapses in cleaning after hours when spills or other hygiene-related issues arose. Reviews indicated instances where shared restrooms were not adequately maintained due to insufficient custodial presence after shifts ended, leaving residents vulnerable in environments that should feel safe and sanitary.

Food service also appeared frequently in review discussions, with opinions varying widely between complaints about inadequate meals to praise for delicious variety offered in dining options. Some family members recounted bringing food from home due to fears that if their loved ones were asleep during meal delivery times, they could miss valuable nourishment until the next scheduled meal service—an issue attributed largely to mismanagement or communication failures within the facility's dining operations.

Furthermore, reviews touched upon patient placement practices within Norris Health and Rehabilitation Center; particularly concerning was how individuals were assigned roommates without clear explanation or rationale behind arrangements—a factor contributing to discomfort for some residents who may require specific types of caregiving based on health needs or cognitive status. This lack of coherent strategy in resident placement further aggravated tensions surrounding caregiving quality.

Amidst these reviews lies an important narrative recognizing commendable aspects within Norris: several reviewers reflected positively on activity programming designed for residents’ engagement while stressing community-building initiatives like group dining experiences and organized events such as bingo or church services aimed at supporting emotional well-being through social interaction alongside rehabilitation efforts. Notably mentioned were dedicated teams working tirelessly toward enriching patients' lives through meaningful activities which can contribute significantly toward recovery processes.

In summary, feedback on Norris Health and Rehabilitation Center reveals a complex interplay between dedicated staff striving to deliver quality care amidst operational deficiencies stemming from chronic understaffing issues that leave patients vulnerable when families cannot be present. While there are noteworthy moments encapsulated by heartfelt gratitude towards certain healthcare professionals whose commitment stands out amid chaos around them; accountability remains paramount as advocates voice concerns demanding better standards ensuring all elderly residents receive dignified treatment reflective of both basic human rights alongside medical necessity—ultimately paving pathways toward improved outcomes across nursing homes like Norris moving forward into future caregiving paradigms.

Physicians

• Norris Academy (0.6 miles)
• Tommy Daugherty MD (1.6 miles)
• Summit Medical Group of Clinton (2.7 miles)
• Summit Medical Group of Clinton (6 miles)
• Halls Family Physicians (8.8 miles)
• Southeast Retina Associate - Nicholas G Anderson MD (9.7 miles)
• Center for Sight (9.7 miles)

Places of Worship

• Covenant Life Worship Center Norris Campus (0.7 miles)
• Fairview Free Will Baptist Church (3.8 miles)
• Southern Baptist Convention (8.3 miles)
• Sharon Baptist Church (9.3 miles)
• Powell United Methodist Child Care Center (10.7 miles)
• Open Arms Ministry (10.7 miles)
• Temple Baptist Church (11.5 miles)

Parks

• Anderson County Park (1.3 miles)
• Big Ridge State Park (7.9 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (2.5 miles)
• Firehouse Subs (2.5 miles)
• Arby's (2.6 miles)
• Stardust Marina (5.9 miles)
• China Inn (6 miles)
• McDonald's (6.4 miles)
• Cracker Barrel (6.5 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (12.9 miles)

Pharmacies

• Walgreens (2.7 miles)
• Clinton Drug Store (5.9 miles)
• Mark's Pharmacy (6.1 miles)
• Dh Compounding (6.9 miles)
• CVS Pharmacy (7.5 miles)
• Apple Discount Drugs (8.5 miles)
• CVS Pharmacy (10.2 miles)

Transportation

• U-Haul (3.5 miles)
• U-Haul (5.8 miles)
• Ken's Natural Taxidermy (10 miles)
• U-Haul Neighborhood Dealer (11.3 miles)
• U-Haul (11.9 miles)
• U-Haul Neighborhood Dealer (12.7 miles)

Hospitals

• Clinton Dialysis Clinic (6.9 miles)
• North Knoxville Medical Center (9.9 miles)
• Sun Bridge Healthcare (12.7 miles)