Complete Care at Lehigh Center
Save1718 Spring Creek Road, Macungie, PA 18062
For more information about senior living options: (844) 490-3973
Complete Care of Lehigh Valley is described as the best center in the county, with staff and rehabilitation services that keep families informed. The staff are described as courteous, patient, understanding, and competent, with rehab work helping patients return to normal. Administrative and admissions staff are praised for going above and beyond and for quick, compassionate service. Families say the staff are friendly, attentive, and caring, consistently taking good care of residents. The food is described as excellent and well-liked by residents. The facility is noted for its friendly atmosphere and a strong focus on patient outcomes. Caregivers are described as kind, empathetic, and respectful, offering compassionate care especially in difficult times.
One reviewer states that the nursing staff were dismissive when the grandmother's blood pressure was critically low and she should have been taken to the hospital. A nurse allegedly told the patient, "we don't send people out," which was perceived as uncaring during a medical emergency. The middle-shift CNAs were described as rude, disrespectful, unprofessional, and insensitive. Staff were blamed for failing to recognize dehydration and kidney failure and for delaying calling 911. A reviewer claimed that the doctor did absolutely nothing during a concerning health event. A patient remarked that they would give the facility 0 stars, citing being left waiting for care after repeatedly pressing the call button. Therapists were criticized for not providing truly individualized rehab, instead working with more than one patient at a time. The visiting policy and room setup were criticized, with comments about no visiting allowances and semi-private rooms limiting privacy and care. An older building with visible wear was noted as a negative factor affecting perceived quality of care.Across several reviews from families in the Lehigh Valley, the experiences at rehab and care facilities run a wide gamut. Some families sing the praises of Complete Care and its related centers, emphasizing compassionate staff, effective rehabilitation, and approachable administration. Others recount deeply troubling incidents, from dismissive or disrespectful behavior by nurses to dangerous lapses in medical judgment and emergency response. Taken together, the feedback paints a landscape where the quality of care can be outstanding in some cases and disastrously lacking in others, often depending on individual staff, shifts, and moments of advocacy by family members.
Several reviews highlight Complete Care and its Lehigh Center as places where care, communication, and outcomes came together well. One family called it "the best center in this county," noting that their husband's rehabilitation and the staff's attentiveness left them reassured about his recovery. They described the nursing and therapy teams as dedicated and described administrators as responsive when insurance questions or transitions came up. Others repeatedly praised the rehab programs for getting patients back toward normal function, with therapists and nurses working as a cohesive team and with patients' goals in mind. The food and general atmosphere were also cited positively in multiple accounts, with comments about friendly staff and a focus on patient outcomes that went beyond surface appearances of the building. The admissions process itself received particular praise in some reviews, with staff like Monica Trilli earning appreciation for quick, compassionate responses and clear communication that helped families feel heard and prepared about rehab plans.
Beyond individual compliments for personnel, several experiences emphasize a culture of compassionate care and continuity. Families repeatedly point to staff members who went above and beyond, including both clinical teams and administrative personnel who kept families informed and reassured. In particular, comments about Monica - whether in the context of Macungie or Lehigh Center - underscore the value of proactive, open lines of communication when a loved one is transitioning into rehab or long-term care. In some narratives, the emphasis is on a team approach that treats rehab as an integrated process: medical staff, therapists, and dietitians all contributing to a plan intended to restore function and improve quality of life. A caregiver's reflection that dad's final days were spent among people who treated him with dignity and kindness also stands out as a counterpoint to the more clinical aspects of care, underscoring the importance of empathy and humane treatment during difficult times.
A few reviews offer tempered but constructive praise, noting that even strong care can coexist with less-than-ideal conditions. For example, some reviewers acknowledge that Complete Care is an older building, where wear and tear show, but insist that the important part is the care provided inside - staff who are friendly, attentive, and focused on patient outcomes. Others emphasize the value of becoming a partner in care: praising therapists who delivered solid rehabilitative work while acknowledging that a facility can be excellent in care quality even if some logistical or environmental aspects (like space for outdoor activities) are more limited. These comments highlight the principle that a facility's exterior or infrastructure does not by itself determine the level of care patients receive, and they caution against conflating nice surroundings with good care.
Not all experiences were positive, and several narratives catalog painful lapses that cannot be overlooked. One particularly troubling account describes an awful experience with a grandmother who was left waiting for help for a long stretch after using the call button - an estimated 40 minutes without assistance. The reviewer recounts harsh, dismissive language from a nurse, and a sense that staff did not view the patient with the urgency and respect she deserved. The sentiment of being overlooked or disrespected by the care team - especially in moments of vulnerability - stands out as a stark reminder that care quality hinges not only on technical competence but on respectful, timely, person-centered behavior.
Further troubling episodes involve situations where urgent medical needs were not adequately addressed. In one account, a patient experienced dangerously low blood pressure and dehydration, but the response felt slow and uncertain, with questions about whether to call emergency services met by hesitation. Advocating for the patient became essential, and in that case the family's insistence helped secure the necessary hospital transfer. A separate review describes a hospital-like rehab setting where call bells were ignored and staff communication was fragmented, leaving a patient feeling uncared for during a crucial late-night period. The most negative entries describe staff who were rude, unprofessional, or inattentive - people who should be supporting recovery but instead produced fear, frustration, and a sense of being devalued.
A recurring thread across multiple accounts is the impact of policy and culture on patient experience. Some families lament restricted visiting hours or limited mobility for patients, which can compound anxiety during rehab or end-of-life care. Others note that while some facilities offer robust clinical care and engaged therapists, visiting restrictions or semi-private rooms can impede families' ability to participate in care and monitor their loved ones closely. The contrast between short-stay rehab successes and longer stays where communication and bedside follow-through falter underscores how essential consistent, patient-centered practices are - whether in day-to-day routines, timely responses to pain or distress, or transparent, ongoing updates for families.
Taken together, the collection of experiences underscores a clear message: in rehab and elder-care settings, the human element matters as much as the clinical one. When staff are warm, communicative, and attentive to both medical needs and emotional well-being, families describe a sense of trust and relief - care that supports recovery and honors the dignity of the patient. Conversely, when respect, responsiveness, or professional judgment fall short, families feel betrayed and frightened, and the impact on trust and willingness to recommend a facility is profound. The varying experiences call for ongoing attention to staff training, accountability, family communication, and a culture that prioritizes compassionate care at every level, from admissions to discharge and beyond.
21 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lehigh Valley International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Complete Care at Lehigh Center is a skilled nursing facility located in Macungie, PA. Our community offers comprehensive care services and amenities to ensure the comfort and well-being of our residents.
Our fully furnished apartments provide a cozy and comfortable living space for our residents. Each apartment is equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Additionally, we offer housekeeping services to maintain a clean and organized environment.
Residents can enjoy delicious meals in our dining room, where we accommodate special dietary restrictions. Our kitchenette allows for convenient snacks and beverages throughout the day.
At Complete Care at Lehigh Center, we prioritize the health and safety of our residents. With 24-hour supervision, our highly qualified staff provides assistance with activities of daily living such as bathing and dressing. We also offer assistance with transfers to ensure the safety and mobility of our residents.
We are dedicated to coordinating with health care providers to provide the necessary medical care for our residents. Our team assists in medication management and transportation arrangements for medical appointments.
To promote mental wellness, we offer a specialized program for mild cognitive impairment and memory care programming for those with specialized needs. We believe in providing engaging activities to enhance overall well-being, including scheduled daily activities.
Our community is conveniently located near various amenities. There are several cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals nearby for easy accessibility.
At Complete Care at Lehigh Center in Macungie, PA, we strive to provide exceptional care in a warm and welcoming environment.
Complete Care at Lehigh Center is located at 1718 Spring Creek Road, Macungie, PA 18062 in Lehigh County, Pennsylvania
The features offered by Complete Care at Lehigh Center are specifically designed to enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing and bathing ensures that individuals can maintain personal hygiene and dignity, while activities of daily living assistance fosters independence in a safe manner. Medication management is crucial for ensuring adherence to treatment protocols, preventing potential health complications. Meal preparation and service cater to dietary needs, promoting nutrition essential for cognitive function. Transportation arrangements facilitate access to medical appointments, which is vital for ongoing health management, complemented by coordination with healthcare providers for comprehensive care support. With 24-hour supervision, residents are kept safe while engaging in a mental wellness program that promotes cognitive engagement. Specialized memory care programming addresses specific challenges posed by mild cognitive impairment and more advanced stages of dementia, ensuring tailored interventions that resonate with each resident's unique needs.
Complete Care at Lehigh Center on seniors.fyi includes 5 photos including images showing building, landscaping, road, trees, exercise equipment, architecture, porch, outdoors, and more.
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