Mountain Park Memory Care in Clackamas, OR

Pros

• The staff are wonderful and the community is clean.
• The facility is beautiful, clean, bright, and welcoming.
• The staff are very supportive and clearly invested in residents' success.
• They offer many in-house medical services to see residents on-site.
• The meals are nutritious and well liked by residents.
• The management is first class and the facility provides an excellent staff-to-resident ratio.
• The staff are attentive to residents' needs and care for them with kindness.
• The staff treat residents like family, going above and beyond.

Cons

• The facility hires immature staff who mistreat residents and are only there to collect a wage.
• Caregivers are observed on cell phones while residents lie in filth and their own urine, with multiple OSHA violations.
• The ED and Sales Manager are described as not responsive.
• Elder abuse and neglect are described as rampant, with some calling the place the worst.
• Residents' belongings are stolen, rooms smell of urine, and the food is gross.
• Management is deemed incompetent and abusive, with staff harassment and high turnover.
• There are HIPAA violations due to unencrypted communications and mishandling of resident information.
• There are reports of bruising on residents and calls to remove the executive director.
• Ghosting and poor communication: staff or representatives are described as ignoring or failing to respond to families.

Review

Mountain Park Memory Care in Clackamas is best suited for families seeking a memory-care focused community that delivers on personal attention, visible staff engagement, and in-house medical services within a bright, clean, home-like setting. The model works well when staff are stable, responsive, and genuinely involved in residents' daily routines, activities, and medical oversight. It is especially appropriate for residents who benefit from structured days, meaningful social programming, and a neighborhood-style layout that allows for social interaction without feeling institutional. This is a place where the quality of day-to-day contact with caregivers can make a real difference, so families able to dedicate time to regular visits and proactive communication tend to see the strongest alignment with the community's strengths.

Those who may want to consider alternatives should be mindful of several red flags that recur in reviews. If consistent, transparent leadership and dependable follow-through from administrators are non-negotiable, this facility may feel unstable at times. Families that require flawless safety records, predictable staffing, and never-ambiguous communication about care plans may prefer a setting with fewer reports of management lapses or turnover. Additionally, if concerns about cleanliness, odor control, or the reliability of routines for medication administration are paramount, exploring other options that offer verifiable state inspections and longer-tenured leadership would be prudent. In short, Mountain Park Memory Care can work beautifully when governance is steady; it does not appear to satisfy all families seeking a uniformly flawless operation.

On the plus side, several reviews highlight a strong core of care partners, med techs, nurses, and activities staff who are genuinely engaged with residents. When operating at capacity with motivated teams, the community is described as clean, bright, and attentive, with residents' daily needs addressed and families feeling reassured by the level of in-house medical oversight. The "neighborhood" design and the emphasis on individualized attention create an impression of warmth and accessibility, and some families report improvements in mood and daily functioning thanks to proactive staff involvement and meaningful in-house programming. For those who value a tangible, hands-on caregiving culture, Mountain Park Memory Care can deliver.

Yet the most persistent concerns fall under management and staffing stability. Multiple reviews allege inconsistent leadership, unresponsive administrative communication, and a climate that at times seems more reactive than proactive. Complaints range from staff being overwhelmed or undertrained, to repeated assertions of neglect or improper care, and even serious claims about privacy and HIPAA-related issues in staff communications. Food quality and room upkeep are also flagged by some families, along with experiences of high turnover that disrupt continuity of care. Taken together, these reports create a real, practical caution: the quality of day-to-day care can hinge on who is on duty and who is leading the building at any given time.

Given these dynamics, how the positives offset the negatives comes down to guardrails and oversight. When families can secure clear, frequent updates; insist on stable caregiver assignments; and demand transparent, timely responses from administrators, Mountain Park Memory Care can deliver the level of personalized attention and in-house medical access that memory-care residents require. The in-house medical services reduce external transitions, and the bright, well-kept spaces support resident wellbeing and family reassurance. However, without rigorous oversight, the risk of inconsistent staffing, communication gaps, and ethical or safety concerns can erode those gains. Prospective residents will want a concrete plan: request direct meetings with the executive director, review staffing schedules, and ask to see recent incident and inspection records; verify the specific care plan for the prospective resident, including medication routines and dietary accommodations.

Bottom line: Mountain Park Memory Care is a viable choice for families who value a lively, engaged care culture and strong in-house medical support, provided there is proactive governance and reliable staffing. It is not the best fit for families unwilling to require steady leadership, ongoing oversight, and rigorous verification of care practices. For those who proceed, a disciplined due-diligence approach is essential: tour at different times, speak with frontline staff and current residents, request a transparent caregiver-to-resident ratio, and review state inspection findings before making a commitment. When these conditions are met, Mountain Park Memory Care can become a trusted home for a loved one; when they are not, alternative communities with steadier leadership and more predictable operations will likely serve the resident better.

This part of Clackamas, Oregon offers a convenient location with easy access to various amenities suitable for senior living. With multiple pharmacies nearby such as Rite Aid and Walgreens, accessing medications and healthcare services is quick and efficient. The presence of reputable hospitals like Kaiser Sunnyside Medical Center and Providence Milwaukie Hospital ensures quality medical care in case of emergencies. Additionally, the neighborhood boasts several parks for outdoor relaxation and recreation, along with a variety of dining options ranging from fast food to upscale restaurants like Stone Cliff Inn. Coffee lovers will appreciate the proximity to cafes such as Starbucks and Dutch Bros Coffee for their daily caffeine fix. For entertainment, residents can catch a movie at Century 16 Eastport Plaza or Regal Hilltop Cinema. Places of worship, such as St Henry Catholic Church, provide spiritual support within the community. Overall, this area offers a balanced mix of healthcare facilities, recreational opportunities, dining options, and religious institutions suitable for seniors looking for a vibrant yet peaceful lifestyle in Clackamas.

Pharmacies

• Rite Aid (0.4 miles)
• Walgreens (0.4 miles)
• Kaiser Sunnybrook Pharmacy (2.6 miles)
• Walgreens (3 miles)
• Rite Aid (4.5 miles)
• Walgreens (4.6 miles)
• Walgreens (4.7 miles)

Parks

• Southern Lites Park (0.8 miles)
• Hidden Falls Nature Park (1.7 miles)
• Windswept Waters (2.1 miles)
• Happy Valley Park (2.1 miles)
• Stringfield Family Park (4.6 miles)
• Lents Park (4.6 miles)
• Dahl Beach (4.8 miles)

Hospitals

• Kaiser Sunnyside Medical Center (1.2 miles)
• Providence Milwaukie Hospital (4.7 miles)
• Adventist Medical Center (6.2 miles)

Physicians

• Kaiser Permanente Mount Talbert - Emily West MD (1.3 miles)
• Kaiser Sunnybrook - Institut (1.3 miles)
• Pacific Digestive Associates (1.9 miles)
• Metropolitan Pediatrics (2.6 miles)
• Avada Hearing Care Center (5 miles)
• Clackamas Gastroenterology Associates PC (5.2 miles)
• Oregon Neurology PC (5.2 miles)

Restaurants

• The Old Spaghetti Factory (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Stone Cliff Inn (2.9 miles)
• High Rocks Steak and Chops (3.6 miles)
• Taco Bell (4.5 miles)
• McDonald's (4.6 miles)
• H.K. Cafe (5 miles)

Cafes

• Starbucks (5 miles)
• Dutch Bros Coffee (5.6 miles)
• Keeper Coffee Co. (6 miles)
• Starbucks (6.1 miles)
• Starbucks (6.6 miles)
• Portland Cà Phê (6.7 miles)
• Dutch Bros Coffee (6.7 miles)

Theaters

• Century 16 Eastport Plaza (5.1 miles)
• Regal Hilltop Cinema (6.8 miles)

Places of Worship

• St Henry Catholic Church (7.1 miles)
• East Hill Kid City (7.4 miles)