Smith's Mill Health Campus in New Albany, OH
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7320 Smiths Mill Road, New Albany, OH 43054
For more information about senior living options: (844) 490-3973
The staff at Smith's Mill are wonderful, friendly, and always willing to help residents. The facility has a home-like atmosphere that makes families feel at ease. The therapy department is outstanding and helps residents regain mobility and independence. The dining and nutrition teams go above and beyond to meet dietary needs and serve delicious meals. The activities team plans engaging, life-enriching events that residents enjoy. The campus is beautifully maintained, modern, and clean with a welcoming vibe. The staff are caring, knowledgeable, and genuinely treat each resident with respect and kindness. Smith's Mill offers a full continuum of care (rehab, memory care, assisted living, independent living) with coordinated, patient-focused care. Families consistently report feeling supported, informed, and grateful for the care their loved ones receive.
One reviewer described Smith’s Mill as horrible due to severe understaffing and long delays in emergency response. A commenter said residents were left unattended for weeks and PT/OT had no consistent exercise schedule. Several reviews warned that the facility is beautiful but understaffed and advised others not to use it. Multiple accounts complained of being left with call bells unanswered and residents lying in soiled conditions. A family member was charged 30 days in advance and did not receive a refund after a relative’s passing. There were claims of terrible service and unprofessional, unhelpful staff. One reviewer urged others to never go to Smith’s Mill Health Campus for rehab after surgery. A medical director described the skilled nursing rehab as unacceptable and bordering on elder abuse.Smith’s Mill Health Campus in New Albany is best suited for families seeking a true, full-spectrum senior living campus where rehab, memory care, assisted living, and independent living coexist under one roof. It works well for residents who benefit from a strong therapy orientation, a robust activity calendar, and staff who invest in daily, personal engagement. The campus excels when care transitions are a central goal: a loved one can move from skilled nursing or rehab to a more independent setting without uprooting their community. Families who value personal, human connections, staff who know residents by name, friendly aides who celebrate birthdays, and therapists who push for real improvement, will find Smith’s Mill a compelling option.
That said, certain families should consider alternatives or proceed with heightened diligence. The most consistent cautions revolve around staffing reliability and timely responses. Multiple reviews recount instances of delayed assistance, unaddressed call lights, and weekend gaps in supervision. For a resident who requires unwavering 24/7 monitoring or for families who cannot tolerate even occasional lapses in attention, preliminary tours should focus on current staffing levels, shift coverage, and how emergencies are managed. Also, those seeking a low-cost, minimal-structured living arrangement may find the price-to-service balance less favorable than at simpler models; the campus’s strengths come with a premium that may not suit every budget or care expectation.
On the positive side, the standout pros fuse into a powerful care experience. The staff consistently earns praise for warmth, respect, and genuine concern for both residents and their families. A home-like atmosphere, clean, modern facilities, and a supportive dining and nutrition program strengthen daily life far beyond basic care. The therapy department, including PT and OT, is repeatedly described as dedicated and capable, delivering meaningful improvements that patients can feel, often enabling transitions from rehab toward mobility and independence. The life-enrichment team plans varied activities that keep residents engaged, from casino nights to outings, and the dining services receive frequent accolades for quality and variety. This combination, strong clinical effort paired with social vitality, creates a foundation where residents not only live but thrive.
Yet the cons cannot be dismissed, even as they are counterbalanced by the campus’s many strengths. A recurring concern centers on staffing adequacy and consistency: enough aides and nurses, especially during high-demand moments, to sustain timely rounds, med administration, and hygiene assistance. Several reviews describe frustrating gaps, such as delays in meds, late assistance with basic needs, or insufficient supervision on weekends. There are also troubling anecdotes of neglect or poor response times that contrast sharply with the otherwise caring culture reported by many families. These outlier experiences underscore the variability that can occur with staffing fluctuations and remind prospective residents to probe daily operations, especially in the rehab and memory-care wings.
That dynamic, high-quality therapy, excellent meals, and a welcoming community contrasted with episodic understaffing, helps explain why many families feel Smith’s Mill offsets its weaknesses. When the care team is adequately staffed and well-coordinated, the campus delivers on its promises: measurable rehabilitation gains, meaningful social connections, reliable transportation for appointments, and a sense of safety and belonging. The ability to escalate from skilled nursing to assisted living or independent living within the same campus reduces disruption, preserves relationships, and simplifies family logistics. In practice, the pros become genuine offsets to the cons for families who can verify robust staffing and strong supervisory oversight before and during a loved one’s stay.
For families weighing the decision, Smith’s Mill Health Campus is a strong candidate if the priority is a vibrant, clinically capable environment with accessible programs across care levels. It is less ideal for those who require ironclad, always-on staffing and perfect operational reliability every hour of every day. The campus has shown it can deliver exceptional rehab outcomes, memorable dining experiences, and a community that feels like a family. It has also demonstrated that when staffing gaps emerge, even a beautiful, well-intentioned facility can struggle to meet every need with consistency. The bottom line: this is a place that rewards careful due diligence.
To decide with confidence, prospective families should tour with a focused checklist. Request current staffing ratios by shift, inquire about call-light response times, and observe how aides and nurses interact with residents during peak times. Meet the therapy team and question how plans transition residents from rehab to daily life; ask for recent performance benchmarks in mobility, pain control, and self-care independence. Examine the dining room during a meal for pace, assistance needs, and kitchen responsiveness, and talk with activities staff about how personalized programs are designed for memory care and independent living residents. Finally, review recent state and accreditation records for transparency on safety, hygiene, and medication management. If a campus matches the warmth, clinical drive, and reliable staffing profile sought, Smith’s Mill Health Campus becomes a compelling, practical choice.
21 resident community capacity
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Smith's Mill Health Campus, located in the picturesque New Albany, OH, is a welcoming assisted living community that specializes in providing compassionate care for individuals with memory-related needs and skilled nursing. This thoughtfully designed campus offers a range of services tailored to enhance the quality of life for residents while ensuring their comfort and well-being.
At Smith's Mill Health Campus, residents benefit from a variety of amenities that promote an active and engaging lifestyle. The community features fully furnished accommodations with cable or satellite TV, kitchenettes, and modern housekeeping services. Residents can enjoy serene outdoor spaces, including a lovely garden and outdoor patio, where they can relax or participate in social activities. A small library provides opportunities for quiet reflection or reading, while Wi-Fi/high-speed internet keeps residents connected.
The dedicated staff at Smith's Mill provides 24-hour supervision and personalized assistance with daily living activities such as bathing, dressing, transfers, and medication management. Specialized memory care programming ensures that residents with dementia or mild cognitive impairment receive individualized support tailored to their unique needs. Furthermore, the community’s mental wellness program nurtures emotional health through various therapeutic activities.
Dining at Smith's Mill is a delightful experience, catering to special dietary restrictions with nutritious meal preparation and service. Scheduled daily activities encourage resident participation and foster connections among residents through resident-run initiatives.
Conveniently situated near local cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals, Smith's Mill Health Campus enables residents to easily access essential services and enjoy the surrounding community. With transportation arrangements available for medical appointments and other outings, we strive to offer both independence and support.
In summary, Smith's Mill Health Campus stands out as a nurturing environment where seniors can thrive while receiving exceptional care tailored to their individual needs. Whether seeking assistance for memory care or skilled nursing services, residents will find a respected community dedicated to enhancing their lives every day.
Smith's Mill Health Campus is located at 7320 Smiths Mill Road, New Albany, OH 43054 in Licking County, Ohio
Smith's Mill Health Campus offers a comprehensive suite of features designed to support residents with varying stages of dementia and Alzheimer's disease, facilitating their daily lives while enhancing their overall well-being. Assistance with dressing and bathing ensures personal hygiene and comfort, while meal preparation and service cater to dietary needs, fostering nutrition and health. Medication management conveys a structured approach to medication adherence, minimizing the risk of confusion. The provision for transportation arrangements facilitates access to medical appointments, thereby ensuring continuity in care through coordination with healthcare providers. Activities of daily living assistance provides essential support tailored to individual capabilities, promoting independence within a safe environment. With 24-hour supervision, residents receive consistent monitoring that enhances safety and security. The dementia waiver allows for personalized care plans that address specific needs, augmented by specialized memory care programming that promotes cognitive engagement. Additionally, initiatives such as mental wellness programs provide emotional support that can improve quality of life for individuals experiencing mild cognitive impairment or advanced memory loss.
Smith's Mill Health Campus on seniors.fyi includes 12 photos including images showing interior, decor, bedroom, windows, living room, lighting, landscaping, exercise equipment, and more.
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Delving into the Inner World of Dementia: Insights into Thoughts and Awareness
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Interior
Outdoors
Decor
Living Room
Building
Bedroom
Windows
Dining
Landscaping
Lighting
Seating Area
Plant
