The Avalon of New Albany

Pros

• The staff at The Avalon of New Albany made residents feel like family and provided peace of mind to families making care decisions.
• Residents enjoyed a clean and welcoming environment, with friendly aides who were reliable and caring.
• The facility offered a variety of activities, delicious meals, and had special amenities like art rooms and a beauty/barbershop that residents appreciated.
• Many families expressed satisfaction with the support their loved ones received, noting positive experiences during transitions into assisted living or memory care.
• The community atmosphere was described as friendly, allowing residents to make connections and friendships with one another.
• Families felt confident in the professional care provided by experienced staff members within the facility.

Cons

• The facility's memory care unit is lacking, with staff that are not suitable for the needs of residents who require more engagement and communication.
• There have been multiple incidents of falls and safety concerns due to inadequate room security and supervision.
• Staff members appear to be untrained in essential areas, such as oxygen usage, leading to neglect of necessary equipment checks and proper patient care.
• Caregivers lack sufficient staffing levels, resulting in unmet needs and dissatisfaction among residents and their families.
• There are reports of unsanitary conditions, such as unclean toilet facilities and soiled clothing or bedding left unchanged for extended periods.
• Families have experienced a lack of communication from the facility after significant events, leaving them feeling neglected.
• Residents often miss meals due to being confined to their rooms without staff checking on them regularly.
• Negative experiences reported include witnessing unprofessional behavior from staff members towards residents.
• Despite the appealing appearance of the facility, the actual quality of care has been described as poor and degrading by families of residents.
• The overall level of care has deteriorated since the change in management, leading families to consider relocating their loved ones elsewhere.

Review

The Avalon of New Albany has garnered a wide range of feedback from families and residents, revealing both commendable aspects and significant concerns about the facility. Many individuals have praised the cleanliness and friendly atmosphere upon entering the community. The welcoming vibe is often highlighted, with some reviewers noting the immediate feeling of being part of a family. This sense of belonging has provided peace of mind for families who have moved their loved ones into this assisted living facility. Additionally, caregivers have been recognized for their compassion and reliability, contributing positively to the overall experience of residents.

However, despite these positive aspects, numerous reviews reflect serious issues regarding care quality and safety within the facility. A concerning pattern emerges regarding incidents of falls among residents, particularly noted by one reviewer whose mother experienced multiple falls in her locked room due to inadequate security measures. Additionally, reports indicate that staff members do not possess proper training in critical areas such as oxygen usage or patient care protocols. This lack of preparation raises alarms about the standard of care being delivered to vulnerable patients who rely on consistency for their health and safety.

Dietary needs are another area where complaints surfaced frequently across reviews. Some family members mentioned that their loved ones required specific dietary accommodations—particularly heart-healthy and diabetic options—but found those requests inadequately addressed by dining services. While there was acknowledgment of good variety in food offerings, it appeared that nutritional needs were not consistently met. Moreover, complaints arose about meals being delivered without proper assistance for those needing help with eating.

Staffing shortages are a recurring theme in several accounts, exacerbating frustrations related to caregiving quality. Several reviewers alluded to insufficient numbers of caregivers available to provide timely attention to residents' needs, with claims that some aides did not hold essential certifications necessary for optimal patient care service delivery. Families expressed concern over increased pricing since new management took over; yet they observed little improvement in care standards or employee retention rates at the facility.

In stark contrast to some negative experiences are narratives praising specific staff members who went above and beyond in providing support during difficult times. Reviewers appreciated instances where aides actively engaged residents in activities despite their initial reluctance or discomfort. After a loved one's passing, one family reflected on how supportive staff were through the grieving process—a sentiment many felt propelled them towards recommending The Avalon to others searching for similar facilities.

Despite heartfelt praise from several satisfied residents and families expressing gratitude towards the team at The Avalon for various amenities—like art rooms, beauty salons, communal dining spaces—the overarching concerns remain notable when considering a prospective move into such a community environment. Reports detailing episodes involving neglectful practices highlight urgent issues that need addressing if The Avalon hopes to sustain its positive image while ensuring adequate levels of professional care expected by families entrusting them with their loved ones' wellbeing.

Ultimately, while many have found solace within The Avalon’s walls—and deep appreciation for caregivers dedicated enough to forge meaningful connections—serious structural improvements are essential to reconcile disjointed resident experiences stemming from apparent gaps in communication among staff, fluctuating standards across caregiving roles and responsibilities, as well as maintaining safe environments conducive not only to living but thriving in advanced stages of life.

This part of New Albany, Ohio offers a convenient and well-equipped community for senior living. With multiple physicians, pharmacies, and hospitals in close proximity, residents have easy access to healthcare services. There are also a variety of cafes and restaurants nearby, providing plenty of dining options. The area features several parks for outdoor activities and relaxation, as well as a theater for entertainment. Additionally, there are places of worship for spiritual fulfillment and transportation options including an airport for travel convenience. Overall, this area provides a comfortable and convenient environment for seniors looking to settle down in New Albany.

Physicians

• New Albany Family Health (0.3 miles)
• Mount Carmel Medical Group New Albany (0.3 miles)
• B. Well Clinic Integrative Medicine (0.6 miles)
• Advanced Dermatology & Skin Surgery Center (0.7 miles)
• Rachel Zylberberg, MD (6.9 miles)
• Taylor Station Surgical Center (7.2 miles)
• East Columbus Oral Surgery Specialists (7.3 miles)

Cafes

• Fox in the Snow Cafe (0.5 miles)
• Northstar Cafe (6.4 miles)
• Starbucks (6.7 miles)
• Panera Bread (6.8 miles)
• Starbucks (7.3 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.6 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.2 miles)
• Market District Pharmacy (1.3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (5.5 miles)

Restaurants

• Rusty Bucket Corner Tavern (0.7 miles)
• McDonald's (1.2 miles)
• Roosters (1.4 miles)
• The Goat New Albany (1.6 miles)
• Flanagan's Pub (2.8 miles)
• The Barn at Rocky Fork Creek (3 miles)
• Bibibop Asian Grill (3.6 miles)

Hospitals

• Central Ohio Surgical Institute (1.4 miles)
• Mount Carmel East (7.7 miles)
• Mount Carmel St Ann's OBGYN Clinic (7.9 miles)

Parks

• Thompson Park (2.4 miles)
• Centergreen Park (6.5 miles)
• Lynd’s Fun Zone (7.1 miles)
• Civic Park (7.6 miles)

Theaters

• Dreamscape at AMC Easton Town Center (6.3 miles)

Places of Worship

• Westerville Christian Church (6.5 miles)
• Macedonian Orthodox Cathedral (7.8 miles)
• Oasis Of Life Ministries (7.9 miles)
• The Cross Walk Church (8.2 miles)

Transportation

• Concourse B (7.3 miles)
• TSA Security Checkpoint B (7.3 miles)
• TSA Pre-Check B (7.3 miles)
• Concourse C (7.3 miles)
• CMH Passenger Drop-off / Pick-up (7.4 miles)
• TSA Security Checkpoint A (7.4 miles)
• John Glenn Columbus International Airport (CMH) (7.5 miles)