Wolcott Manor

Pros

• Richard was fantastic to work with, very responsive and caring.
• The staff and maintenance team at Redwood New Albany are outstanding.
• Andrew from maintenance is incredibly efficient, and Richard in the office is always helpful and on top of things.
• The staff greet residents with smiles, remember them, and treat them as valued.
• The community is highly responsive, friendly, and professional in addressing maintenance needs.
• Maintenance is outstanding, with Andrew knowledgeable, efficient, and courteous.
• Andrew promptly fixed the AC problem.
• Redwood New Albany is a wonderful community; neighbors are friendly and the staff are great and immediately responsive.
• Service is timely and efficient, with work completed promptly after requests.
• Holly Oliver and Andrew expedited parts and resolved the issue.
• The property manager and maintenance staff are personable and highly responsive; Redwood New Albany is an excellent, well-maintained, and well-managed apartment community.
• Andy is the best, delivering quick, friendly, and responsive service.
• Holly is consistently helpful, knowledgeable, patient, and available.
• Jennifer is an outstanding manager, understanding, and on top of situations.

Cons

• The outside light by the garage remains nonfunctional despite the work order indicating completion.
• The issue has not been resolved and they have not been contacted.
• The $275 monthly rent increase was seen as lacking value (no clubhouse or pool), prompting relocation.

Review

Redwood New Albany stands out as a spacious, well-kept community where thoughtful design, easy accessibility, and a genuinely friendly staff come together to create a place that feels like home. The grounds are tidy, and units are comfortable and well appointed, with the added practicality of features like a two-car attached garage that many residents specifically cite as a major plus. Across the board, residents repeatedly highlight the overall atmosphere: quiet evenings, safe streets, and a neighborhood where neighbors look out for one another.

A central thread throughout the experiences shared by residents is the responsiveness and professionalism of the on-site team. The maintenance crew, led by individuals like Andrew, Holly, and others, is repeatedly praised for timely, efficient service. Whether it's a clogged sink fixed quickly, a dishwasher leak resolved the next day, or a replacement of a slider door screen, the pattern is clear: problems are acknowledged promptly and resolved with as little disruption as possible. Andrew's practical know-how and courteous approach, in particular, are named as a reliable touchstone in many interactions, from AC issues to routine repairs. Holly is likewise celebrated for her steady, patient, and thorough assistance, often going above and beyond to ensure that needs are met and questions answered.

The office staff and management team receives equally strong endorsements. Jennifer Fry, the property manager, is described as responsive, genuine, and unfailingly helpful, with residents noting her attentiveness from the first viewing through move-in and beyond. Jen, another manager noted for her warmth and efficiency, is repeatedly described as "amazing," with residents appreciating her follow-through, considerate communication, and professional demeanor. Several guests mention how Jennifer and Jen have contributed to a sense of welcome and reassurance, making the transition into the community smooth and stress-free. The familiarity and friendliness of the team - people who greet residents with a smile, remember who they are, and treat them like valued members of a community - are cited as a meaningful part of the Redwood experience.

Beyond the repairs and administrative efficiency, residents emphasize a strong sense of community and personal attention. The reviews describe a staff that makes residents feel valued, from thoughtful gestures to proactive support. People mention the welcoming approach of property managers and maintenance personnel, the ease of getting questions answered, and the confidence that if anything comes up, it will be addressed promptly and professionally. There are also heartfelt acknowledgments of staff showing care in more personal moments, such as comforting residents during difficult times, which further contributes to the sense of belonging within the community.

The living environment itself - quiet, clean, and convenient - adds to the positive impression. The area is described as safe and easy to navigate, with stores, banks, gyms, restaurants, and parks just nearby. Neighbors are characterized as friendly, and the overall atmosphere feels relaxed and well maintained. The apartments offer practical layouts and features, including the sought-after two-bedroom, two-bath arrangements with two-car garages, which many residents say are essential to their day-to-day comfort. While some residents note that the grounds and interiors meet high standards, there are occasional maintenance hiccups - like an exterior light that remains unresolved - but even those are framed within a context of generally prompt service and ongoing follow-up.

Residents are honest about their feelings on value and cost, recognizing the quality and service Redwood provides while weighing it against rent changes. A notable concern among a few residents is the recent rent increase, described by one reviewer as excessive given the perceived lack of new amenities to justify it. The sentiment is clear: Redwood is a well-run, high-quality place to live, but for some, the price increase prompted a decision to explore options with more perceived value, such as amenities like a clubhouse or a pool. Despite this, many residents remain convinced of the strength of Redwood's team and the likelihood of long-term satisfaction, should financial considerations align with their expectations.

In sum, Redwood New Albany comes across as a community where well-kept grounds, thoughtfully designed living spaces, and a responsive, compassionate staff come together to create an inviting, reliable home. The combination of practical living features - such as the two-car garage and easy access to everyday necessities - with the warmth and efficiency of people like Richard, Andrew, Holly, Jennifer Fry, Jen, and others gives residents confidence that their needs will be met with courtesy and competence. Even when challenges arise, the prevailing tone is one of gratitude for a team that treats residents as valued members of a friendly, well-managed community. For many, Redwood New Albany represents more than just a place to live; it's a place where daily life runs smoothly, neighbors feel welcoming, and staff consistently demonstrates care and capability.

This part of New Albany, Ohio offers convenient access to essential services such as pharmacies, hospitals, and physicians, with multiple options within a short driving distance. The presence of various dining establishments ranging from casual to upscale allows for a variety of dining experiences. Nearby parks provide opportunities for outdoor recreation and relaxation. Additionally, places of worship are easily accessible for spiritual needs. For entertainment, there is a theater within reasonable driving distance. The area also offers transportation options at the nearby airport, making travel more convenient for seniors looking to visit loved ones or explore new destinations. Overall, this part of New Albany provides a well-rounded community with essential amenities and services for senior living.

Pharmacies

• Walgreens (0.8 miles)
• Market District Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (5.3 miles)
• CVS Pharmacy (5.4 miles)

Hospitals

• Central Ohio Surgical Institute (0.8 miles)
• Mount Carmel St Ann's OBGYN Clinic (7.6 miles)

Restaurants

• The Goat New Albany (1.1 miles)
• McDonald's (1.2 miles)
• Roosters (1.2 miles)
• Rusty Bucket Corner Tavern (1.5 miles)
• The Barn at Rocky Fork Creek (3.9 miles)
• Flanagan's Pub (4 miles)
• Bibibop Asian Grill (4.3 miles)

Physicians

• B. Well Clinic Integrative Medicine (1.2 miles)
• Advanced Dermatology & Skin Surgery Center (1.2 miles)
• New Albany Family Health (1.3 miles)
• Mount Carmel Medical Group New Albany (1.3 miles)
• PrimeMD - Westerville Primary Care Walk-ins (6.9 miles)
• Maureen Ann Stark (6.9 miles)
• Stickel, Brian C DDS (7 miles)

Cafes

• Fox in the Snow Cafe (1.5 miles)
• Panera Bread (6.5 miles)
• Northstar Cafe (6.9 miles)
• Panera Bread (6.9 miles)
• Starbucks (7.9 miles)
• Starbucks (8.1 miles)
• Starbucks (8.3 miles)

Parks

• Thompson Park (3.1 miles)
• Centergreen Park (5.7 miles)
• Lynd’s Fun Zone (7.6 miles)
• McNamara Park (7.9 miles)
• Sharon Woods Metro Park (8 miles)

Places of Worship

• Westerville Christian Church (6 miles)
• Oasis Of Life Ministries (7.4 miles)

Theaters

• Dreamscape at AMC Easton Town Center (6.8 miles)

Transportation

• Concourse B (8.3 miles)
• Concourse C (8.3 miles)
• TSA Security Checkpoint B (8.3 miles)
• TSA Pre-Check B (8.3 miles)
• CMH Passenger Drop-off / Pick-up (8.3 miles)
• TSA Security Checkpoint A (8.4 miles)