1005 Lujan Hill Road, Las Cruces, NM 88007
For more information about senior living options: (844) 490-3973
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Casa De Oro is described as clean, well-organized, and attentive to patients' needs. The staff are professional, respectful, friendly, and welcoming. The facility is noted for its welcoming atmosphere, with staff greeting visitors with smiles. Residents and visitors enjoy activities and meals, often having a very good time during visits. Staff are praised for great teamwork and for going above and beyond to welcome and assist families. The care provided to residents is described as compassionate, attentive, and high quality. Ariana is highlighted as skilled and caring, contributing to positive experiences during tours. Families report feeling welcomed, informed, and supported by the administration and caregiving teams. From front desk to maintenance, the staff are credited with accommodating family members and transitions. Volunteers and guests express appreciation for the staff and the positive environment.
The reviewer states it is the worst place to be sent, citing unprofessional staff who need to learn to do their jobs properly. A family member's life is claimed to have been cut short by careless staff who fail to care for those they are supposed to help. The reviewer notes there was no staff at the back exit to assist, indicating a problem with letting visitors out. A former CNA describes clear favoritism among CNAs and shift leads, with residents left neglected and a lack of empathy. They would not recommend the facility to their own family, citing ongoing concerns and perceived unfair treatment. An absolutely awful experience is reported, with the mother not cleaned or having linens changed, leading to dehydration and infection. The facility is described as disgusting, smelling of urine and staffed by rude, clueless personnel. There are claims of rude, mismanaged staff and items going missing. The night shift is accused of not answering phone calls, and families are not notified when a relative is rushed to hospital. Some reviewers allege that the facility's photos do not reflect the reality of conditions.Casa De Oro comes across in a broad mosaic of reviews as a place that many families and residents find welcoming, clean, and well-organized, even as a subset of commenters raise serious concerns about level of care, communication, and staffing consistencies. Across the board, the facility is frequently described as tidy and fragrant, with residents appearing content and well cared for in the eyes of visitors. Several reviewers emphasize that the environment feels orderly and that staff greet people with smiles, as if the place itself tries to project a calm, respectful tone for those living or visiting there.
A number of accounts highlight positive experiences related to activities and engagement. One memorable visit featured a daughter bringing her dog to the residence, turning the afternoon into a lively, interactive session: the dogCupid demonstrated commands through a charting demonstration, while residents enjoyed petting and interacting with the animal. The event was framed as a bright moment during lunchtime and snacks, followed by games like loteria, which participants enjoyed. The overall tone of this visit was warm and participatory, with staff members described as welcoming and helpful, and the visitors expressing a desire to return.
Tours and day-to-day interactions with staff frequently receive praise for professionalism and kindness. Several reviewers recount efficient, friendly tours and a sense that the team goes above and beyond to welcome newcomers and answer questions. Specific staff members receive repeated compliments - Ariana is singled out as especially capable, and multiple comments note that the front desk, administrative staff, social workers, on-floor nursing staff, housekeeping, and maintenance teams are all engaged in making residents feel cared for. The theme that emerges is one of teamwork and genuine attentiveness, with many visitors and relatives expressing appreciation for how the staff treat their loved ones with respect and compassion.
Across many positive narratives, people also point to concrete demonstrations of care and improvement. A caregiver or family member recounts how, despite initial worry, the staff showed "great teamwork" and went the extra mile to assist them during a difficult moment. There are many references to a clean, well-kept facility, a non-intrusive atmosphere, and staff who take the time to communicate clearly. For some families, this sense of reliability and personal connection translates into a strong recommendation: they feel confident in the care their relatives receive and express gratitude for the staff's efforts and kindness.
However, the collective voice is not uniformly favorable. A substantial subset of reviews describe experiences that are deeply troubling and raise red flags about safety, empathy, and accountability. Some respondents label the facility as problematic to the point of warning others not to send loved ones there, detailing experiences of neglect, poor hygiene, and unsafe conditions. Specific accusations include inadequate cleaning and linen changes, dehydration and infections in residents, and a host of smells implying poor sanitation. A number of comments describe rude or unprofessional behavior, with some reviewers explicitly labeling staff as lacking empathy or attentiveness, and one account accusing the facility of mismanagement and a failure to meet basic duties.
There are also narratives that highlight severe gaps in communication and coordination. Some reviewers report that families are not notified promptly when a resident is rushed to the hospital or when a resident returns from emergency care. In addition to concerns about timely updates, there are mentions of bottlenecks in the building's access and egress - front desk staff or the lack of someone in the back to assist with exit could create confusing experiences for visitors. One former employee offers a harsh critique about favoritism and lack of accountability among CNAs and shift leads, describing situations where residents were left unattended or not adequately cleaned, and claiming that such practices persisted despite observed concerns.
The mixed reviews also touch on environmental conditions that participants found unacceptable in some cases. A recurring thread among negative reports is the physical state of certain areas - reports of hot rooms, a facility that looks "slop-like" on some days, and general quality concerns about food and dining experiences in particular sections. Several comments emphasize inconsistent experiences: some residents and families speak of positive changes and kind treatment, while others describe ongoing problems that they feel have not been adequately addressed by management. The tension between moments of apparent warmth and professionalism and episodes of neglect creates a complex picture of a facility capable of both heartfelt care and alarming lapses.
There is also a strong emphasis on the personal impact of the care provided. Families describe moments where residents respond positively to staff kindness, where a loved one feels at home, or where a caregiver's compassion translates into real improvements in a resident's well-being. At the same time, there are testimonies about emotional distress and fear when care standards fall short - families expressing frustration about repeated problems, the feeling that issues are not promptly resolved, and concerns about the consistency and reliability of staff responses. In a few cases, reviewers recount that they and their loved ones ultimately chose to seek care elsewhere due to these ongoing concerns, underscoring how critical trust and dependable practices are in a setting like this.
In summary, Casa De Oro emerges as a place with equal parts warmth and warning. Many visitors leave with a strong sense of professional, friendly staff, a clean and welcoming environment, and meaningful moments of engagement that make their experience feel humane and respectful. Yet a number of reviews raise serious questions about safety, hygiene, staff accountability, and communication. For anyone considering Casa De Oro, the message echoes a cautious optimism: you may encounter wonderfully caring interactions and well-maintained spaces, but it would be prudent to observe carefully, ask detailed questions about care routines, and seek out multiple viewpoints from current families and residents to understand how the facility handles critical issues like hydration, infection control, and timely family communication.
21 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Casa De Oro Center is a skilled nursing facility located in Las Cruces, NM. This community offers comprehensive care services for individuals who require 24-hour supervision and assistance with activities of daily living. The facility boasts a range of amenities to ensure comfort and convenience for its residents.
Each resident's room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. There is also a dining room where nutritious meals are served, taking into consideration special dietary restrictions. Additionally, the community provides housekeeping services to maintain a clean and tidy living environment.
Casa De Oro Center prioritizes the mental wellness of its residents by offering a specialized memory care program for those with mild cognitive impairment. Medication management is also provided to ensure that residents receive their medications on time and in the correct dosage. The facility also coordinates with health care providers to ensure comprehensive care for each individual's unique medical needs.
For added convenience, move-in coordination and transportation arrangements, including transportation to doctors' appointments, are available. Outdoor spaces and gardens provide opportunities for outdoor relaxation and recreation.
The community offers scheduled daily activities to keep residents engaged and entertained. These activities aim to promote socialization, physical fitness, and mental stimulation.
Casa De Oro Center benefits from its location in Las Cruces, NM, which has nearby pharmacies and places of worship to cater to the various needs of its residents.
Overall, the assisted living community at Casa De Oro Center provides personalized care services in a comfortable setting where residents can feel at home while receiving the support they need for their overall well-being.
Casa De Oro Center is located at 1005 Lujan Hill Road, Las Cruces, NM 88007 in Dona Ana County, New Mexico
Casa De Oro Center's features are meticulously designed to support residents with dementia and Alzheimer's disease, enhancing their quality of life while addressing the unique challenges these conditions present. Assistance with dressing and bathing fosters dignity and personal hygiene, vital for emotional well-being. Medication management ensures that residents adhere to their prescribed regimens, reducing the risk of confusion or missed doses. Meal preparation tailored to dietary needs promotes nutritional health, while transportation arrangements facilitate access to medical appointments, ensuring continuity of care. Coordination with healthcare providers enhances a comprehensive approach to each resident's health needs. Support for activities of daily living helps individuals maintain independence as much as possible. Continuous 24-hour supervision offers peace of mind for both residents and their families, coupled with structured mental wellness programs that engage cognitive function through specialized memory care programming aimed at stimulating memory retention and emotional resilience in those facing mild cognitive impairment or more advanced stages of dementia.
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22 Remarkable Caregiver Support Groups Available Online and In-Person
Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
