Heartfelt Ten Mile Home

Pros

• The community is marketed as a memory care facility, catering to specialized needs.
• The promise of fresh fruits and vegetables was made regarding meal options.
• There is at least one dedicated staff member available to assist residents.
• The facility offers some level of care for residents' needs.

Cons

• The memory care community fails to effectively handle higher end care needs.
• The promised food options are not met, with an excessive reliance on frozen and processed meals instead of fresh produce.
• Insufficient staffing levels result in a lack of attention to resident needs and meal preparation.

Review

Concerns Arise Surrounding Memory Care Community's Services

Intro: A memory care community is facing criticism for its inability to fulfill its promise of providing high-end care and catering to the specific needs of residents. Recent reviews indicate concerns about the management of advanced care requirements, subpar food offerings, and short-staffing that potentially compromises the overall quality of service provided.

Despite marketing itself as a reliable memory care community, doubts have emerged regarding this establishment's ability to effectively manage higher-end care needs. Families and residents alike are left questioning whether the facility possesses the expertise and resources necessary to provide specialized care for those suffering from cognitive impairments. Trust is wavering as expectations fall short, leaving families grappling with uncertainty about their loved ones' future.

One significant issue that emerged from these reviews pertains to promises unfulfilled in terms of dietary offerings. Families reported a stark contrast between what was initially presented during facility tours and the actual meals provided. Instead of fresh fruits and vegetables, frozen and processed foods became the norm, much to the disappointment of residents. This discrepancy raises concerns about whether nutritionally balanced meals are being provided consistently or if shortcuts are being taken at the expense of resident well-being.

Another alarming factor voiced by reviewers relates to understaffing within the memory care community. With reports indicating that only one staff member is often available to attend to multiple residents' needs simultaneously, it becomes evident that proper supervision and assistance may not be guaranteed at all times. This shortage can pose risks as emergencies or urgent situations arise, potentially compromising resident safety and welfare.

The inadequacy in staffing raises questions about how effectively staff members can cater to various demands while simultaneously preparing meals for residents. It appears evident that there is a dire need for additional personnel who can both assist with personal needs and ensure that all residents receive well-prepared meals in a timely manner. This deficiency jeopardizes the overall care experience and suggests that management should reconsider their staffing policies.

The collective dissatisfaction expressed by families and residents regarding the memory care community's services highlights a pressing need for immediate improvements. Families entrusting their loved ones to this facility expect exceptional care, personalized attention, and an environment conducive to residents' mental well-being. However, the current situation appears to fall short of these expectations, leaving many questioning whether relocating their loved ones may be necessary.

While marketing may present an idyllic vision of a memory care community, those who have experienced its services first-hand express concerns about unmet promises in advanced care needs management, substandard food quality, and understaffing issues. These reviews underscore the importance of transparency and ensuring that facilities can consistently deliver on the expectations they set. It is crucial for management to address these concerns promptly and implement changes that prioritize residents' well-being, satisfaction, and overall quality of life within the community.

This part of Novi, Michigan offers convenient access to essential amenities such as pharmacies, cafes, restaurants, theaters, parks, places of worship, hospitals, and physicians. The proximity of CVS Pharmacy and Walmart Pharmacy provides easy access to medications and healthcare supplies. Additionally, a variety of cafes like Panera Bread and Starbucks offer options for socializing and enjoying meals outside the home. Nearby restaurants like One World Market and Chick-Fil-A provide dining options for various tastes. The area also boasts recreational opportunities with parks like Rotary Park and Island Lake close by for outdoor activities. For medical care, there are reputable hospitals such as Providence Park Hospital nearby as well as various physicians' offices to cater to your healthcare needs. Overall, this part of Novi presents a well-rounded community with convenient access to essential services for senior living.

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (3.2 miles)
• Henry Ford Pharmacy - Columbus (3.6 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (2 miles)
• Starbucks (2.1 miles)
• Starbucks (3.4 miles)
• Panera Bread (3.8 miles)
• Tim Hortons (6.3 miles)
• Starbucks (7.1 miles)

Restaurants

• One World Market (1.6 miles)
• Border Cantina (1.8 miles)
• Chick-Fil-A (1.8 miles)
• Sedona Taphouse (2.1 miles)
• The Cheesecake Factory (2.2 miles)
• McDonald's (2.3 miles)
• Northville Sports Den (2.5 miles)

Theaters

• Emagine Novi (1.7 miles)
• Phoenix Theatres Laurel Park Place (5.3 miles)
• Riviera Cinema (7.7 miles)

Parks

• Rotary Park (1.8 miles)
• Liberty Park Playground (2.1 miles)
• Island Lake (2.6 miles)
• ITC Community Sports Park (3.5 miles)
• Wixom Wetlands (5.4 miles)
• Woodland Hills Nature Park (5.8 miles)
• Clara Miller Park (6.4 miles)

Places of Worship

• Church of the Holy Family (1.9 miles)
• Brightmoor Christian Church (3.9 miles)
• Bible Believers Church (4 miles)
• Ward Church (4.6 miles)

Hospitals

• Providence Park Hospital (1.9 miles)
• Henry Ford West Bloomfield Hospital (6.6 miles)
• Trinity Health Wound Care - Livonia Hospital (6.8 miles)

Physicians

• Novi Orthopedic Center (2 miles)
• Meadowbrook Medical Center (2.2 miles)
• Medical Clinic of Northville (2.8 miles)
• Beaumont Midwest Internal Medicine Associates (6.3 miles)
• Grand River Medical Associates (6.4 miles)
• Asthma & Allergic Disease Center (6.4 miles)
• Parkview Professional Building (6.4 miles)