Waverly Inn Memory Care & Cottages

Pros

• The staff at Waverly Inn is described as very pleasant, attentive, and genuinely caring towards the residents.
• The facility is well-kept, clean, and provides a stimulating and engaging environment for its residents.
• Residents appear to be well cared for and engaged in various activities within a family-like atmosphere.
• The food served is noted to be exceptional, adding to the overall positive experience for both residents and their families.
• The new executive director has improved communication with families, providing valuable support and tips for care.
• Many reviewers highlight the personalized care and attention given to each resident, ensuring their dignity and independence.
• The community offers modern amenities like private showers in rooms, which enhances the comfort of residents compared to other facilities.
• Previous visits included enjoyable field trips for residents before Covid hit, indicating a focus on enriching experiences beyond daily routines.
• Families express confidence in the quality of care provided at Waverly Inn, emphasizing that it feels like a true home for their loved ones.

Cons

• The loved one came out in much worse shape than when they were admitted, unable to walk without assistance despite being mobile before.
• Compression socks were not put on the loved one during their stay, leading to severe swelling and pain in their legs.
• Personal belongings were mishandled; only one of the six shirts packed was returned, and it was not even the correct one.
• The facility quoted a daily price but significantly increased it upon signing the papers, causing frustration for the family.
• There was confusion regarding the walker sent home with the loved one, which was not their own.
• Despite an initially positive tour experience at Waverly Inn, subsequent reports indicate concerns about care quality and personal attention for residents.

Review

When it comes to selecting a care facility for a loved one, experiences can vary greatly, as highlighted by the contrasting reviews of two facilities: Waverly Inn and another unnamed respite care center. The sentiments shared reflect both the challenges faced in some environments and the positive aspects witnessed in others, shedding light on the complexities of caring for aging family members.

The first set of reviews conveys a deeply troubling experience with a respite care facility where a loved one was admitted for only three weeks. The family had sought temporary relief but ultimately regretted their decision. They reported that their loved one emerged from the facility in significantly worse physical condition than when he arrived. Initially mobile, he required assistance from four staff members just to get to their car upon discharge. Key medical protocols appeared not to have been followed; notably, compression socks that were supposed to be worn consistently were not applied throughout his stay. This oversight resulted in severe swelling and pain in his legs—issues exacerbated by the failure of the staff to recognize or respond appropriately to his medical needs.

In addition to significant health concerns, this family encountered logistical problems that added insult to injury. Upon picking up their loved one, they discovered discrepancies with clothing—four shirts went missing, and only one of them belonged to him—highlighting possible mismanagement within the facility’s operations. Financially, there was confusion regarding pricing; despite being quoted a daily rate initially, they encountered unexpected increases when signing paperwork. While they managed to rectify this issue after questioning it, such inconsistencies reflected poorly on the overall professionalism of the establishment.

Conversely, Waverly Inn received overwhelmingly positive feedback across multiple accounts. Families praised its welcoming and caring atmosphere during their tours—essential attributes that suggested excellent service quality. With only about 60 residents housed at Waverly Inn, families appreciated how this smaller community fostered individualized attention and engagement among caregivers and residents alike. Residents enjoyed ample activities designed to keep them engaged throughout the day while maintaining dignity through personalized care.

Many reviewers mentioned specific amenities that enhanced their loved ones' experience at Waverly Inn: private bathrooms within rooms offered convenience and comfort previously unavailable in other facilities; opportunities for socialization through field trips before COVID-19 reinforced community bonds among residents; and an encouraging environment nurtured personal growth rather than stagnation. One family even noted how much their loved one flourished emotionally due to these conditions—regaining self-worth and independence—a testament to effective caregiving practices present at this community.

The reviews also highlighted outstanding staff interactions as critical factors contributing positively towards families' perceptions of care quality at Waverly Inn. Residents experienced compassionate attention from caregivers who seemed genuinely invested in their well-being—a sentiment echoed variably throughout numerous testimonials praising individual staff members for attentiveness above standard expectations. For instance, one review pointed out that a particular caregiver made an exceptional impact on a resident's mental state by being attentive and genuinely caring.

Overall, while several families recounted distressing situations tied back directly or indirectly toward inadequate support from staff within certain facilities like respite care options elsewhere—the accounts associated with Waverly Inn sketched out vivid portraits filled with hopefulness regarding senior living solutions available today That said; potential clients are urged always—to seek consistent communication between administrators & caregivers alongside making informed decisions based upon authentic testimonials prior selecting appropriate homes for older adults seeking proper levels assistance/love needed via skilled professionals entrusted with these responsibilities over time!

This part of Arlington Heights, Illinois offers a convenient and bustling community with a variety of amenities within close proximity. From popular fast food options like McDonald's and Raising Cane's Chicken Fingers, to comforting dining experiences at Olive Garden and Portillo's Hot Dogs, residents have plenty of dining choices nearby. In terms of healthcare, several pharmacies such as Walgreens and CVS Pharmacy are easily accessible. Places of worship like St Thomas Of Villanova provide spiritual support for the community. For outdoor recreation, there are several parks including Lake Arlington and Ned Brown Preserve for leisurely walks or picnics. Additionally, there are cafes like Starbucks for socializing over coffee and physicians' offices for medical care nearby. For entertainment, theaters like Regal Lincolnshire & Imax are just a short drive away. Transportation options include the Metra station for easy access to other parts of the city. Overall, this area offers a well-rounded environment for seniors looking for convenience and amenities in their daily lives.

Restaurants

• McDonald's (0.6 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Olive Garden (1 miles)
• Restaurant.com (1.5 miles)
• Portillo's Hot Dogs (1.5 miles)
• McDonald's (1.5 miles)
• McDonald's (2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)

Places of Worship

• St Thomas Of Villanova (1.3 miles)
• St Francis de Sales Parish (7.2 miles)
• St Hubert Church (7.4 miles)
• Willow Creek Community Church (7.6 miles)

Parks

• Lake Arlington (1.4 miles)
• Ned Brown Preserve (5 miles)
• South Park (7 miles)
• Cuba Marsh Forest Preserve (7 miles)
• Olympic Park (7 miles)
• Fabbrini Park (7.4 miles)
• Abrahamsen Park (7.8 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2.3 miles)
• Cafe Zupas (4.2 miles)
• Starbucks (4.6 miles)
• Starbucks (7.5 miles)
• Starbucks (8.2 miles)

Physicians

• Premier Eye Care & Surgery (2.5 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (3 miles)
• Arlington Eye Physicians (3.6 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (5.5 miles)
• NorthShore University HealthSystem - GI & General Surgery (8.1 miles)
• NorthShore Medical Group (8.3 miles)
• Northwestern Memorial Physicians Group (8.3 miles)

Hospitals

• NCH Northwest Community Hospital (3.5 miles)
• Glenbrook Hospital (7.2 miles)

Theaters

• Regal Lincolnshire & Imax (5.2 miles)
• AMC Streets of Woodfield 20 (5.9 miles)

Transportation

• Metra (5.8 miles)
• Metra (7.9 miles)