Homecare America

Pros

• The staff were professional and knowledgeable.
• They provided good communication and follow-up.
• They offer an array of services on-site.
• Maya, Alex, and Oksana provided excellent care.
• The staff were very kind and patient.
• They offered affordable prices.
• They provided excellent service.

Cons

• They were unsure whether the store was still open.
• The door was locked and no one answered the phone.
• The site hours were a little misleading.

Review

This experience paints a picture of a medical supply store that draws interest for its on-site services and the care it offers, even as questions about access and hours can blur the overall impression. A visitor arrived after checking that the store offered in-person shopping, only to find the door locked and a note directing customers to call to place orders. The phone rang but went unanswered, leaving the shopper with an unsettled sense that the storefront was not currently welcoming walk-in customers. This mismatch between expectation and reality creates a moment of frustration, yet it also hints at a business model that prioritizes orders and consultations over casual drop-ins.

Amid the access challenges, there is a strong thread of praise for the human side of the operation. The staff is widely described as professional and knowledgeable, with a particular emphasis on clear communication and diligent follow-up. In several notes, customers highlighted the expertise of the team and the reassurance that comes from being walked through options and next steps. There is a memorable thank-you extended to specific team members - Maya, Alex, and Oksana - who are recognized for their care. Their names appear as a beacon of dependable service, suggesting that when contact is possible, a high level of attentiveness and personalized attention is available.

Product breadth and practical support also stand out in the reviews. One customer specifically mentions an array of services on the premises, as well as access to nebulizer equipment and affordable pricing. This combination - range plus affordability - resonates with shoppers who rely on timely, reliable medical supplies and equipment. The mention of nebulizers, in particular, signals a strong inventory in respiratory care, which is often a critical need for many customers. The sentiment here is that, once engaged with the right staff, customers can expect helpful guidance and solutions that fit their budget and needs.

There is also a sense of aspiration and optimism about what the store can offer. A comment about oxygen suggests that if the store does carry oxygen equipment, it would be a standout in terms of capability and service. While this is framed as a hopeful observation, it points to a potential strength: the possibility of meeting more advanced or essential respiratory care needs in one place. The tone of this note is not discouraged - it implies belief in the store's ability to deliver comprehensive care when the right resources are available and when access to staff can be reliably maintained.

The recurring concern about hours adds a cautious note to the narrative. The experience of finding hours to be misleading, coupled with the door being locked and a reliance on phone orders, points to a disconnect that can detract from an otherwise positive impression. This tension between the perceived professionalism of the staff and the logistical barriers to entering the store can leave potential customers unsure about the best way to engage. It underscores the importance of aligning advertised hours with actual operation, especially for a business that serves people who often need timely, sometimes urgent medical supplies.

When connections do occur, the sentiment shifts toward strong endorsement. Reviews frequently describe the staff as knowledgeable, kind, friendly, and professional, with plenty of encouragement to others to consider the store's services. The consistency of praise across multiple voices suggests that, once a customer can connect with the team, they receive a high-quality experience that earns trust and strong recommendations. The call to highly recommend the store reflects a belief in the value of the expertise and the care they provide.

In sum, the narrative around this store is a blend of high potential and practical friction. The staff - particularly Maya, Alex, and Oksana - are repeatedly praised for their expertise, communication, and patient, caring approach. The product mix, including nebulizer equipment, and the promise of affordable pricing, point to a store that can be a crucial partner for respiratory care and related supplies. Yet the experience is tempered by concerns about accessibility and transparency around hours, which can affect first impressions and the ease with which new customers can engage. For those who can navigate the access issues and connect with the right team members, the store presents a compelling case for reliable care and strong customer service.

This part of Arlington Heights, Illinois offers a convenient and accessible location for senior living. With multiple pharmacies, restaurants, cafes, physicians, places of worship, parks, hospitals, and theaters within a short distance, seniors will have easy access to all essential services. The nearby Lake Arlington and various forest preserves provide opportunities for outdoor recreation and relaxation. Additionally, transportation options such as Metra stations are easily accessible for those looking to explore the surrounding areas or visit downtown Chicago. Overall, this neighborhood provides a well-rounded environment with ample amenities for seniors looking to enjoy a comfortable and active lifestyle.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)

Restaurants

• Portillo's Hot Dogs (0.5 miles)
• Restaurant.com (0.6 miles)
• McDonald's (0.7 miles)
• McDonald's (1.5 miles)
• McDonald's (1.5 miles)
• Raising Cane's Chicken Fingers (1.7 miles)
• Olive Garden (1.8 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.8 miles)
• Cafe Zupas (3.5 miles)
• Starbucks (5.5 miles)
• Starbucks (7.2 miles)
• Panera Bread (7.5 miles)
• Starbucks (7.9 miles)

Physicians

• Premier Eye Care & Surgery (1.6 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (2.3 miles)
• Arlington Eye Physicians (4.5 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (4.8 miles)
• NorthShore University HealthSystem - GI & General Surgery (7.2 miles)
• Northern Illinois Eye Clinic (7.4 miles)
• Ritacca Laser Center (7.9 miles)

Places of Worship

• St Thomas Of Villanova (1.6 miles)
• St Francis de Sales Parish (6.5 miles)
• Willow Creek Community Church (7.9 miles)

Parks

• Lake Arlington (1.8 miles)
• Ned Brown Preserve (5.9 miles)
• Cuba Marsh Forest Preserve (6.4 miles)
• South Park (6.7 miles)
• Olympic Park (7.9 miles)
• Century Park (7.9 miles)
• Fabbrini Park (7.9 miles)

Hospitals

• NCH Northwest Community Hospital (4.4 miles)
• Glenbrook Hospital (7.6 miles)

Theaters

• Regal Lincolnshire & Imax (4.5 miles)
• AMC Streets of Woodfield 20 (6.8 miles)
• AMC Hawthorn 12 (8 miles)

Transportation

• Metra (4.9 miles)
• Metra (7.6 miles)