Complete Care at Hillside in Wilmington, DE
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810 South Broom Street, Wilmington, DE 19805
For more information about senior living options: (844) 490-3973
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The nurses and staff are amazing! Excellent staff who treat their patients like family. Staff are friendly and welcoming to our nursing students from Dawn Career Institute. Everyone is professional and demonstrates outstanding customer service. The activities department is always doing something fun. Great facility with kind, caring staff. The facility appears well cared for and clean. The staff seem pleasant and helpful.
The reviewer says that no one should send their loved ones there and would give zero stars. They describe the care as neglectful and inadequate. They allege a staff member went to a deceased relative's funeral to pressure removal of a negative review, calling that behavior cruel and inappropriate. They claim the facility does not clean properly and reeks of urine, with guests left in bedpans for hours. They state residents contracted infections due to neglect, sometimes resulting in death. They describe the facility as understaffed with zero regard for patient wellbeing. They accuse some nurses and staff of being unprofessional, rude, or misdiagnosing patients. They label the place as trash and not worth sending loved ones.Complete Care at Hillside is best suited for families seeking a therapy-forward rehab stay where the emphasis is on restoring function through robust physical and occupational therapy, and where responsive discharge planning is a real priority. The facility tends to deliver solid PT/OT outcomes and a team of staff who, on many days, come across as genuinely committed to residents. When therapy is the primary objective, the unit typically provides attentive hands-on care, clear communication about progress, and a pathway back to home or outpatient services. For families that value a friendly, approachable staff and a facility that feels collegial, Hillside often hits the mark.
That clarity, however, comes with important caveats. A substantial share of reviews flag serious concerns about cleanliness, infection control, and consistent staffing - red flags for anyone overseeing long-term safety. Instances of rooms not being cleaned adequately, lingering odors, and even contaminated meals have sparked alarm in family members who feared infection or escalation of conditions. Several accounts describe delays in response to resident needs and gaps in supervision, suggesting that in moments of higher acuity or weekends, the level of round-the-clock vigilance can drop. These realities make it essential to weigh the rehab benefits against the risk of inconsistent daily care.
The strongest argument for Hillside rests on the proven value of its therapy teams and the overall care philosophy. Reviewers repeatedly praise the PT/OT staff for skill and encouragement, with specific therapists named as drivers of meaningful recovery. The social work and discharge teams are often highlighted for thorough planning, which translates into smoother transitions to home or outpatient services. The nursing and CNA staff, when they are in sync, earn consistent praise for their warmth, reliability, and willingness to engage with families. In short, the clinical improvement track - especially in mobility and activity tolerance - can be compelling enough to offset other concerns for certain residents.
Yet the negatives cannot be ignored, and they materially affect decision-making for many households. Understaffing, inconsistent cleanliness, and guest complaints about housekeeping and dining quality recur across reviews. The risk of lapses in infection control or delayed nursing attention - particularly for residents with wounds, infections, or chronic conditions - remains a serious consideration. The presence of mixed reviews about professional conduct from some nursing staff also underscores the need for ongoing, proactive oversight by families and care teams. Prospective movers should resist treating the positives as a guarantee and should construct a concrete plan to verify care standards in real time.
For families weighing options, concrete steps can clarify fit. Visit during a representative shift to observe housekeeping thoroughness, meal cleanliness, and the responsiveness to call bells; request current staffing ratios and nurse-to-patient load at peak times; meet the PT/OT leads to hear their recovery philosophy and typical daily schedules; ask to review a formal discharge plan and to see a sample care plan for a specific condition. Inquire about infection control practices, room turnover, and how weekend coverage is managed. These questions often reveal whether Hillside's strengths in therapy and personal attention align with a family's expectations for safety and reliability.
In the end, Complete Care at Hillside offers a practical, therapy-centric option for rehab-focused stays, with genuine advantages in therapy quality and personal engagement. It is not a universal fit: families prioritizing spotless hygiene, flawless day-to-day safety, and consistently high staffing levels may prefer alternatives. For those whose loved ones need strong rehabilitative momentum and a compassionate, approachable environment, Hillside can be a solid choice - provided the care plan includes vigilant oversight, clear accountability, and a plan to sustain cleanliness and timely nurse responses throughout the stay.
21 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
New Castle County (5 miles away) Philadelphia International (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Complete Care at Hillside in Wilmington, DE is a skilled nursing facility that provides top-notch care for seniors. Our community offers a range of amenities to ensure the comfort and convenience of our residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Our dining room provides delicious meals with special dietary restrictions taken into consideration.
At Complete Care at Hillside, we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff coordinates with healthcare providers to ensure comprehensive care for our residents. We also provide medication management to ensure the well-being and safety of our residents.
We understand the importance of mental wellness, which is why we offer a mental wellness program along with specialized memory care programming for those with mild cognitive impairment. Our community promotes social engagement through scheduled daily activities that cater to various interests.
For additional convenience, we offer move-in coordination services and transportation arrangements for medical needs as well as doctors' appointments. Additionally, respite or short-term stays are available for those who require temporary care or relief for their loved ones.
Complete Care at Hillside is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals. This ensures easy access to amenities and healthcare services for our residents.
We take pride in providing exceptional care in a warm and welcoming environment. Complete Care at Hillside is committed to meeting the unique needs of every individual resident while promoting their overall well-being.
Complete Care at Hillside is located at 810 South Broom Street, Wilmington, DE 19805 in New Castle County, Delaware
The range of features offered by Complete Care at Hillside significantly enhances the quality of life for residents experiencing dementia or Alzheimer's disease. Assistance with dressing and bathing ensures that individuals maintain personal hygiene and dignity, while activities of daily living support overall independence. Medication management is crucial for preventing complications, ensuring residents receive the correct dosages on time. Meal preparation and service provide nutritious options tailored to dietary needs, promoting physical health. Transportation arrangements facilitate access to medical appointments, relieving stress for both residents and families. Coordination with healthcare providers ensures a holistic approach to care, addressing medical as well as emotional needs through programs focused on mental wellness and specialized memory care programming designed for those with mild cognitive impairment. Additionally, 24-hour supervision guarantees safety and immediate assistance when necessary, creating an environment where residents can thrive despite their challenges.
Complete Care at Hillside on seniors.fyi includes 11 photos including images showing interior, healthcare, dining, exercise equipment, building, architecture, exterior, entrance, and more.
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A Holistic Dementia Care Guide: Effective Strategies for Memory Support
The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.
Memory Care Pathways: A Holistic Guide to Dementia Support
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Comprehending Evening Confusion in Dementia: Causes, Manifestations, and Support
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