Complete Care at Hillside in Wilmington, DE
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Information last verified:
810 South Broom Street, Wilmington, DE 19805
For more information about senior living options: (844) 490-3973
The place is clean and the staff are friendly and attentive. The nurses and aides are caring, highly skilled, and consistently do their best. The therapy team is great and helps patients progress. The staff communicate well and keep families informed about patient status. Care meetings across all areas are very helpful. The transition team handles discharge planning thoroughly and professionally. The environment feels friendly and like a family atmosphere. The activities department offers engaging programs and the DON is very caring. The facility is well maintained, clean, and welcoming to visitors. The staff are professional, accommodating, and worth recommending.
The facility is accused of neglectful care that harmed a patient and contributed to death. The place does not clean properly and reek(s) of urine. They leave guests in bedpans for hours. A staff member allegedly pressured a family to remove a negative review at a funeral. Nurses allegedly misdiagnosed conditions, at times leading to sepsis and death. The facility is described as understaffed with zero regard for patient wellbeing. Some staff are described as rude, unprofessional, and miserable. The facility is dirty with trash in hallways, sticky floors, and pests like mice or bugs. The dining area served unsanitary meals, with dirty plates and cups. Discharge planning was poorly handled, leaving families without adequate arrangements or referrals.Complete Care at Hillside in Wilmington is best suited for seniors who are focused on short-term rehabilitation after a hospital stay and want a program that leans heavily on therapy-driven recovery and close, proactive care coordination. The community rewards families that value hourly nursing attention, transparent updates, and a therapy team that treats progress as measurable milestones. When a resident needs two to three hours of daily physical therapy and consistent nurse oversight to regain mobility, Hillside delivers with notable conviction. For those who come seeking a supportive, family-like atmosphere where staff engage with both patient and family, the environment can feel remarkably collaborative. In short, this is a rehab-centric option that thrives on aggressive therapy, everyday accountability, and discharge readiness.
Alternatives to consider arise for families prioritizing spotless, uniform cleanliness and flawless day-to-day operations, or for those who require round-the-clock staffing with equally balanced consistency across shifts. Several reviews raise red flags about odors, infrequent response to concerns, and episodes of neglect or infection that sadden families and prompt alarms about long-term quality of care. Weekend service gaps and perceptions of uneven attentiveness further complicate the decision for long-term stays. For seniors who are not primarily focused on rapid rehabilitation, or who have had troubling experiences in facilities where housekeeping, infection control, and reliable day-to-day care are uneven, exploring other nearby options is prudent. The choice should hinge on whether therapy intensity and discharge planning outweigh potential compliance risks raised by the less uniform experiences recounted by some families.
On the strength side, the staff's clinical competency and their communicative approach stand out. Nurses and aides are repeatedly described as caring, skilled, and attentive, with intake processes that move smoothly and a social worker who coordinates care effectively. The therapy department earns high marks for competence and encouragement, with PT and OT teams driving functional gains and supporting safe ambulation. The transition and discharge planning routines are often highlighted as well-organized, ensuring families understand the post-acute plan and have access to outpatient resources. The daily atmosphere, where staff greet patients warmly, treat them like family, and maintain a generally clean, inviting environment, contributes to measurable progress and a smoother recovery arc. When these elements align, Hillside becomes a reliable ramp-back to independence.
Yet the picture is not uniformly positive. A substantial minority of reviews describe serious gaps in cleanliness, responsiveness, and consistent staffing, with accounts of lingering odors, unattended bedpans, and delayed attention to urgent needs. Instances of misdiagnosis or clinical oversights, and even reports of patient infections after rehab stays, populate some feedback threads that cannot be ignored. Some families recount interactions with management that feel adversarial or hurried, and a few fear discharges that appear premature or poorly coordinated. Weekend coverage gaps and perceived staff shortages compound worries for families seeking reliable, around-the-clock care. These experiences, while not universal, function as a caution flag and demand direct verification during tours and conversations with clinical leadership.
Still, the pro-therapy, pro-family core of Hillside offers meaningful compensation. For residents focused on regaining function, the PT/OT teams deliver durable gains, and the nursing staff provides steady, compassionate care that families repeatedly cite as a stabilizing factor. Positive reports about social work support, real-time updates, and active involvement in discharge logistics reinforce the sense that recovery is doable and well-planned. The facility has shown ongoing renovations and a willingness to address concerns, with housekeeping and maintenance crews keeping common areas presentably cared for and the overall atmosphere improving over time. In scenarios where immediate rehab outcomes and discharge efficiency take priority, these strengths frequently outweigh background concerns, but only when trust in day-to-day operations remains intact.
For families evaluating Complete Care at Hillside, the practical framework is clear: if rehab intensity, clear communication, and a discharge-ready plan are non-negotiables, Hillside is worth a serious look, provided careful due diligence is performed. Prior to committing, request a detailed tour focused on the therapy gym schedule, ask to meet the DON and unit head nurses, and examine recent clean-linen and housekeeping routines. Confirm weekend therapy availability and ask for a transparent explanation of how concerns are tracked and resolved. If the decision hinges on spotless daily operations and flawless infection control, alternatives should be consulted; but for those who want a robust rehabilitative program and a staff culture that many families describe as supportive and engaged, Hillside stands as a practical, if sometimes uneven, pathway back to independence.
21 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
New Castle County (5 miles away) Philadelphia International (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Complete Care at Hillside in Wilmington, DE is a skilled nursing facility that provides top-notch care for seniors. Our community offers a range of amenities to ensure the comfort and convenience of our residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Our dining room provides delicious meals with special dietary restrictions taken into consideration.
At Complete Care at Hillside, we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff coordinates with healthcare providers to ensure comprehensive care for our residents. We also provide medication management to ensure the well-being and safety of our residents.
We understand the importance of mental wellness, which is why we offer a mental wellness program along with specialized memory care programming for those with mild cognitive impairment. Our community promotes social engagement through scheduled daily activities that cater to various interests.
For additional convenience, we offer move-in coordination services and transportation arrangements for medical needs as well as doctors' appointments. Additionally, respite or short-term stays are available for those who require temporary care or relief for their loved ones.
Complete Care at Hillside is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals. This ensures easy access to amenities and healthcare services for our residents.
We take pride in providing exceptional care in a warm and welcoming environment. Complete Care at Hillside is committed to meeting the unique needs of every individual resident while promoting their overall well-being.
Complete Care at Hillside is located at 810 South Broom Street, Wilmington, DE 19805 in New Castle County, Delaware
The range of features offered by Complete Care at Hillside significantly enhances the quality of life for residents experiencing dementia or Alzheimer's disease. Assistance with dressing and bathing ensures that individuals maintain personal hygiene and dignity, while activities of daily living support overall independence. Medication management is crucial for preventing complications, ensuring residents receive the correct dosages on time. Meal preparation and service provide nutritious options tailored to dietary needs, promoting physical health. Transportation arrangements facilitate access to medical appointments, relieving stress for both residents and families. Coordination with healthcare providers ensures a holistic approach to care, addressing medical as well as emotional needs through programs focused on mental wellness and specialized memory care programming designed for those with mild cognitive impairment. Additionally, 24-hour supervision guarantees safety and immediate assistance when necessary, creating an environment where residents can thrive despite their challenges.
Complete Care at Hillside on seniors.fyi includes 11 photos including images showing interior, healthcare, dining, physical therapy, rehabilitation, exercise equipment, building, architecture, and more.
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