Cottages of Oak Springs

Pros

• Many residents appreciate the friendly and helpful nature of the current manager, Judy, who is dedicated to improving the community and addressing tenant concerns.
• Some residents describe the cottages as nice, roomy, and modern, contributing to a comfortable living environment.
• Several individuals highlight the sense of community among residents, noting that they find it easy to make friends and feel safe in their surroundings.
• Residents commend the maintenance staff for their hard work and commitment to keeping up with repairs and issues within the apartments.
• The independent living facility offers a variety of activities and events for residents, fostering engagement and interaction among them.
• Reviews express that some long-term tenants truly love living at Cottages of Oak Springs and appreciate its affordability compared to other options.

Cons

• The property manager is consistently rude and unprofessional, often interrupting residents and dismissing their concerns.
• Maintenance issues remain unresolved for extended periods, leaving residents frustrated and without essential services.
• The management fails to maintain cleanliness and upkeep of the property, resulting in dirty common areas and unwashed buildings.
• Garbage collection is unreliable, causing residents to struggle with disposing of their trash.
• Residents feel unsafe due to broken gates and inadequate lighting around the premises, with one expressing concern over vandalism.
• Many amenities promised by the management are either lacking or poorly maintained, leading to dissatisfaction among tenants.
• Communication from management is poor, with voicemails often going unanswered and office hours not aligning with residents' needs.

Review

The Cottages of Oak Springs: A Mixed Bag of Experiences

The Cottages of Oak Springs presents a complex narrative that reflects the diverse experiences of its residents. For some, this independent living community offers a peaceful and welcoming environment filled with friendly neighbors. One reviewer, who has lived there for three years, expressed a profound love for the quiet ambiance and praised Manager Ms. Frida for her attentiveness and kindness. This positive feedback suggests that under certain management, residents can feel well cared for and supported within their living space.

However, contrasting sentiments emerge from other reviews that highlight significant issues related to management and maintenance. In one harrowing account regarding an urgent maintenance emergency involving a 78-year-old grandmother unable to use her only toilet, the failure of emergency services took center stage. Despite multiple attempts to contact the office over a weekend, including a non-functioning emergency maintenance number, no response was forthcoming. When the family attempted to address their concerns directly with the property manager, they were met with rudeness and dismissiveness instead of understanding or assistance. Such accounts paint a troubling portrait of how management addresses emergencies and communicates with residents.

Consistency in service appears to be another challenge faced by many at The Cottages. While several reviews laud Manager Judy for her efforts—citing her organization of community events like holiday breakfasts—others point out severe deficiencies in routine maintenance and care for common areas. Complaints emerged about poorly maintained landscaping, ineffective pest control measures, unresponsive garbage collection systems, and even dirty mailboxes far removed from residents' apartments. These persistent issues undermine not only the aesthetic appeal but also the overall comfort and functionality expected from an independent living facility.

Additionally, several residents lamented about basic amenities that have either fallen into disrepair or are woefully inadequate for seniors’ needs. Reviewers noted ongoing problems such as broken gates leading to security concerns, non-operational streetlights creating unsafe conditions at night, and neglected community facilities like pools left unattended during critical seasons. The sentiment is clear: when residents observe these deficits alongside rising rents year after year without commensurate improvements in services or facilities, frustration naturally follows.

Safety concerns echo throughout several reviews as well; allegations range from incidents involving damaged vehicles within the premises due to inadequate security measures to confrontations with management dismissive towards resident safety fears. The consistent feedback suggests an environment where vulnerability—a sentiment particularly pronounced among older adults—is exacerbated by shaky operational policies or responses from management that fail to instill confidence.

In conclusion, while some individuals cherish their lives at The Cottages of Oak Springs—emphasizing strong communal bonds fostered by managers like Judy—the contrasting narratives reveal underlying systemic issues demanding attention. As potential renters navigate their choices regarding this community, it is crucial they weigh both sides: the warmth exuded by dedicated staff against a backdrop riddled with maintenance woes and management missteps that could impede their quality of life. Improvement seems necessary if The Cottages aims to fulfill its promise as an ideal residence for senior citizens seeking independence coupled with support in their daily lives.

Restaurants

• Freddy's Frozen Custard (0.2 miles)
• McAlister's Deli (0.3 miles)
• Whataburger (0.3 miles)
• Sonic Drive-In (0.3 miles)
• One Thirty Five Prime (0.4 miles)
• George's Restaurant & Bar - Westrock (0.5 miles)
• Taco Bell (0.5 miles)

Physicians

• Hillcrest Clinic-Hewitt: Hinson Horace G MD (0.6 miles)
• Freiberger Douglas Dr Central Texas Pain Center Waco Waco (1.3 miles)
• Advanced Pain Care (1.3 miles)
• Central Texas Neurological Association (1.3 miles)
• Central Texas Pain Center (1.3 miles)
• Dr. Jason T. Beck, DDS, MD (1.6 miles)
• Allergy & Asthma Care (1.9 miles)

Places of Worship

• St Jerome Catholic Church (0.6 miles)
• First Baptist Church Of Woodway (1.7 miles)
• Crestview Church of Christ (2.3 miles)

Hospitals

• Hillcrest Baptist Medical Center (0.6 miles)
• Hillcrest Baptist Medical Center (3.3 miles)
• Hillcrest Women's & Children's Center (3.3 miles)
• VA Hospital (3.5 miles)
• VA Medical Center (3.5 miles)

Pharmacies

• H-E-B Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Advanced Pharmacy (1.7 miles)
• Omnicare (2.6 miles)

Parks

• Poage Park (1.5 miles)

Cafes

• Native Sons Coffee Roasters (1.6 miles)
• Starbucks (3.3 miles)
• Panera Bread (3.4 miles)

Theaters

• Regal Jewel & Screenx (1.9 miles)