Peachtree Senior Living Apartments

Pros

• Vivian was amazing.
• Sunshine is a delightful, knowledgeable person who makes visitors feel comfortable.
• Ms Black is always cheerful, professional and truly cares for the residents.
• The staff is delightful.
• Maintenance is on point, friendly, professional.
• Peachtree is a wonderful place for your mom or dad to reside.
• It's a great place with a great staff.
• The new manager and maintenance team are working hard to bring the complex up to standards.
• Our new managers are awesome.

Cons

• The place is described as the absolute worst, with issues that apparently never get fixed.
• The elevators are down most of the time, leaving residents stuck and requiring emergency assistance.
• The property has gone downhill for the last two years, with some tenants saying it has gone from a palace to the pits.
• The staff are rude and unprofessional; the leasing agent Naomi was rude and disrespectful, and her appearance was inappropriate.
• Rent increases have been steep (up to $200 more per month) while no repairs are done and the grounds are not cared for.
• The trash chute has been broken for three weeks and two elevators are out, indicating poor maintenance.
• The interior is filthy while the exterior is kept up, showing noticeable deterioration.
• There have been vehicle thefts and other safety concerns reported on the property.

Review

Peachtree Senior Living in Balch Springs is a place that many residents feel deeply about, with a blend of warm appreciation and sharp frustration that seems to shift as management changes. Across dozens of impressions, people frequently mention that the community has high potential and strong staff, even as they contend with persistent maintenance challenges and sometimes inconsistent service. For some families, it's become a welcoming home where their loved ones are cared for; for others, it's a place where aging infrastructure and management gaps have caused real stress. Taken together, the thread running through the experiences is clear: the people matter as much as the property.

A recurring theme is the lifts and the maintenance that keep the property from feeling consistently reliable. Several residents describe elevators as being down most of the time, with at least one person reporting being stuck in Elevator #2 and help arriving only after a 911 call. Others recount that elevator problems have persisted for years, and a few note additional issues around the building - like a broken trash chute for weeks and inconsistent outdoor maintenance. These details underscore a sense that, even when the interiors and apartments themselves may be appealing, the building's core infrastructure has strained the daily rhythms of life there.

Against that backdrop, however, many voices elevate the human side of Peachtree. A large portion of the reviews praise the current management and the staff for their helpfulness, courtesy, and professionalism. Statements such as "I love the managers we have now," and "they really look out for us" appear repeatedly, alongside specific compliments for Ms. Black, Sunshine, Vivian, and other team members. Ms. Black is described as cheerful, professional, and genuinely caring for residents, while Sunshine is remembered as welcoming, knowledgeable, and capable of putting visitors at ease during tours or appointments. Vivian earns particular praise for going above and beyond - helping families find the right home for loved ones and answering questions with care. Taken together, these reflections suggest a culture where resident-focused service and accessible, compassionate staff are valued highly when they're present.

The human element also shines through in personal anecdotes about finding a good fit for families. Several residents and their extended families describe touring experiences that led to confident decisions to move to Peachtree. One person recounts how Vivian helped with finding the right home for their grandparents, and another notes that their parents decided to make Peachtree their home after a tour and a positive impression of the staff. Other testimonials emphasize the staff's role in guiding decisions for elderly parents and explaining what the property has to offer, often noting the pleasant and respectful demeanor of the team. In this sense, Peachtree serves not just as a residence, but as a place where knowledgeable, caring people assist families during important life transitions.

A notable portion of the discourse centers on management transitions and the sense that leadership is driving meaningful change. Numerous reviewers highlight the arrival of a new property manager, Darian, who is credited with prioritizing tenants' needs and beginning the work of restoring the property to a higher standard. Other residents point to additional positive shifts under new leadership, with praise for a more open office environment, more attentiveness to service requests, and a general tone of respect and accountability. Commentaries praising Nicole, Cathy, and other new managers reinforce the impression that the community has experienced a renewed energy and a stronger focus on resident satisfaction. When people talk about "new management," they often frame it as the turning point that's making a real difference in day-to-day life.

Yet the picture isn't uniformly glowing. A few residents voice strong concerns about how rent changes are handled and about ongoing maintenance gaps. Several reviews mention rent increases - some substantial - that are not clearly offset by visible improvements in grounds or services, which can leave residents feeling priced out or neglected. Maintenance issues aren't just about elevators; some residents refer to lawn care, insect spraying, and general upkeep as areas that need more consistent attention. There are also isolated negative encounters with staff, such as a leasing agent described as rude and unprofessional, reminding readers that even in a community with many well-regarded team members, individual experiences can vary. These criticisms remind us that the transition to improved operations is not universal or immediate for every resident.

Finally, a few personal anecdotes add texture to the overall portrait. Descriptions of the community as quiet, with good neighbors and a convenient bus line, appear alongside mentions of vehicle theft or disagreements about who counts as a resident in a senior-living setting. Some residents remember a past where things felt more like a hotel - beautiful on the surface but with deeper frustrations underneath - and they acknowledge that new management has begun to turn that narrative around. In several emphatic notes, residents celebrate the sense that the office is approachable, that managers are doing what it takes to respond and improve, and that the atmosphere has started to shift toward respect and responsiveness.

In sum, Peachtree Senior Living is a place of dual realities: solid, person-centered care and community spirit on one hand, and ongoing operational challenges on the other. The sentiment is clear that the people - the managers, the maintenance crew, the leasing staff, and the on-site team - are the heart of the experience. For many residents and their families, the current leadership and staff bring genuine warmth, competence, and a renewed sense of hope. For others, the concerns about elevators, maintenance, and cost still loom large. The path forward seems to hinge on sustaining the gains in resident-focused service while addressing the structural and logistical issues that have, at times, overshadowed the positive relationships and the bright potential of this retirement community.

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (5.3 miles)
• Brookshire's (6 miles)
• Gibson Discount Pharmacy (6.1 miles)

Restaurants

• Sonic Drive-In (2.5 miles)
• Tortilleria La Nueva Puntada (3.7 miles)
• McDonald's (3.8 miles)
• Mesquite Championship Rodeo (4.2 miles)
• McDonald's (4.6 miles)
• Whataburger (5.2 miles)
• Bull's Pen Cafe (5.4 miles)

Physicians

• Pediatric Clinic (5.6 miles)
• Touchstone Imaging Mesquite (5.7 miles)
• Texas Digestive Disease Consultants: Mesquite (7 miles)
• John West Low Cost Immunization Clinic (7.8 miles)
• Women's Health Alliance (8.9 miles)
• Dallas VA Medical Center Nuclear Medicine (9.2 miles)
• Eye 2 Eye Vision (10.4 miles)

Theaters

• AMC DINE-IN Mesquite 3 (6.1 miles)
• Alamo Drafthouse Cedars (10.8 miles)

Cafes

• Starbucks (7.7 miles)
• Urban Vines Wine Bistro (10 miles)
• Starbucks (11.1 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (8.8 miles)
• Casa View Baptist Church (10.4 miles)
• Ridge Pointe Fellowship (10.5 miles)

Parks

• Tenison Park (9.2 miles)
• Fair Park (9.3 miles)
• Exall Park (10.9 miles)

Hospitals

• Baylor Scott & White Medical Center (10.2 miles)
• Emergency Department (10.5 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (10.5 miles)
• Jonsson Hospital (10.5 miles)

Transportation

• Pearl/Arts District Station (11.1 miles)