Peachtree Senior Living Apartments in Balch Springs, TX

Pros

• They love it here.
• Residents praise the managers for looking out for them.
• Residents love their retirement apartment; the staff is delightful; Manager Ms. Black is always cheerful, professional, and truly cares for the residents; maintenance is on point, friendly, and professional.
• Vivian is amazing; she helps families find the right home; the grandparents loved the property; she is one of a kind.
• The staff is pleasant and the property is nice; the reviewer's mother likes it.
• Ms Sunshine is delightful and knowledgeable, making visitors feel comfortable; they love the place.
• Vivian is knowledgeable and sweet; her outstanding customer service is recognized.
• The staff are nice and friendly; the complex has wonderful staff.
• Peachtree is a wonderful place for seniors to reside; it has a great staff.
• The new management has improved the atmosphere; things are getting done; the office is welcoming; residents are greeted with respect; the managers are awesome.

Cons

• The place is described as the absolute worst and a huge mistake to move there.
• Elevators are down most of the time, leaving residents stuck and requiring rescue.
• The customer service is the worst the reviewer has experienced in a long time.
• Rent has increased up to $200 per month with no repairs or upkeep being done.
• The property is kept outside but filthy inside and has deteriorated a great deal in two years, with a broken trash chute and two elevators out.
• Staff are rude and unprofessional; a leasing agent is described as rude and disrespectful.
• The property has gone downhill and residents feel disrespected, with concerns about neglect and upkeep.
• Sunshine was initially likable but changed after becoming manager; the assistant is said to have a "smart mouth."
• The elevator was out for a full year, and other residents say it had not worked for years.

Review

Peachtree Senior Living Apartments in Balch Springs is best suited for active, independent-minded seniors who want a warm, neighborly atmosphere and a property that has demonstrated a commitment to improvement through hands-on management. The community offers pleasant apartments with solid kitchen appliances, quiet surroundings, and a bus line that supports staying connected to the wider area. The atmosphere can feel like a small, well-occupied block where residents know each other and staff members take a personal interest in delivering respectful, attentive service. For families choosing this path, the appeal often lies in a property that residents describe as charming and comfortable, with management that has shown a genuine willingness to listen and take action when needed.

Those who should consider alternatives are residents for whom reliability in core services must be non-negotiable. Elevator outages, some ongoing maintenance delays, and signs of uneven upkeep have created frustration for long-term residents and visitors alike. Rent increases without clearly matching improvements in grounds or common areas are another red flag for budget-conscious families. In addition, several reviews recount instances of dismissive or unprofessional treatment from some leasing and on-site staff, and a history of security or safety concerns such as vehicle theft or misalignment with policy enforcement. If flawless infrastructure, predictable maintenance, and consistently courteous customer service are paramount, exploring other options will be prudent.

The strongest case for Peachtree rests on the sustained, practical advantages that accrue as new leadership settles in. Residents consistently highlight the current management team's focus on tenants, the visible improvements in operations, and a clearer sense that office doors are open. The on-site maintenance crew receives frequent praise for responsiveness and professionalism, and the overall property feel has shifted toward a more orderly, well-maintained environment. Several residents point to specific staff members - whether a manager, a maintenance tech, or a floor host - whose courtesy, reliability, and problem-solving approach stand out. For many, these human-centered strengths matter more than any single amenity, because they determine daily quality of life and the likelihood of staying long term in place.

At the same time, Peachtree's tangible drawbacks cannot be dismissed. Elevator reliability remains a friction point that can disrupt daily routines and access to services, sometimes for extended periods. Groundkeeping, trash systems, and non-core exterior maintenance have shown lapses at times, and messages about pennant rent increases without assured proportional improvements have left some residents feeling the value proposition has weakened. There are credible testimonials about rough interpersonal exchanges in the past and about policy tensions with non-senior visitors, which can translate into an uncomfortable atmosphere for some families during visits and tours. These issues emphasize the necessity of current, verifiable information before committing, particularly about the elevator status and the maintenance-response timeline.

For families weighing the decision, a practical approach is essential. Prospective residents should obtain a current elevator log and maintenance schedule, request a direct conversation with the newest manager, and observe how staff interact during a tour - both in front of residents and in service areas. Ask for a recent remediation plan: what concrete steps are in place to restore grounds, improve trash systems, and stabilize parking or safety measures? Inquire about rent structures, what is included in the monthly rate, and how future increases are aligned with property improvements. Finally, tour at different times to gauge how consistent staff presence feels and to confirm that the bus line and common-area access meet current mobility needs.

Overall, Peachtree Senior Living Apartments presents a pragmatic, potentially rewarding home for seniors who prize a friendly, improving environment and who can tolerate the current caveats while verifying ongoing progress. The community's success hinges on sustained leadership and reliable maintenance, but the floor plan, kitchen-equipped units, quiet corridors, and the proximity to transit offer meaningful, tangible benefits. For households where elevator reliability, predictability of service, and price stability are nonnegotiable, alternatives should be explored with a careful comparison of upkeep history, staffing consistency, and a proven track record of quick, respectful problem-resolution. In balance, Peachtree remains a viable, ultimately favorable option for those ready to participate in a community that is steadily reclaiming its appeal through proactive management and resident-focused care.

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (5.3 miles)
• Brookshire's (6 miles)
• Gibson Discount Pharmacy (6.1 miles)

Restaurants

• Sonic Drive-In (2.5 miles)
• Tortilleria La Nueva Puntada (3.7 miles)
• McDonald's (3.8 miles)
• Mesquite Championship Rodeo (4.2 miles)
• McDonald's (4.6 miles)
• Whataburger (5.2 miles)
• Bull's Pen Cafe (5.4 miles)

Physicians

• Pediatric Clinic (5.6 miles)
• Touchstone Imaging Mesquite (5.7 miles)
• Texas Digestive Disease Consultants: Mesquite (7 miles)
• John West Low Cost Immunization Clinic (7.8 miles)
• Women's Health Alliance (8.9 miles)
• Dallas VA Medical Center Nuclear Medicine (9.2 miles)
• Eye 2 Eye Vision (10.4 miles)

Theaters

• AMC DINE-IN Mesquite 3 (6.1 miles)
• Alamo Drafthouse Cedars (10.8 miles)

Cafes

• Starbucks (7.7 miles)
• Urban Vines Wine Bistro (10 miles)
• Starbucks (11.1 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (8.8 miles)
• Casa View Baptist Church (10.4 miles)
• Ridge Pointe Fellowship (10.5 miles)

Parks

• Tenison Park (9.2 miles)
• Fair Park (9.3 miles)
• Exall Park (10.9 miles)

Hospitals

• Baylor Scott & White Medical Center (10.2 miles)
• Emergency Department (10.5 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (10.5 miles)
• Jonsson Hospital (10.5 miles)

Transportation

• Pearl/Arts District Station (11.1 miles)