Balch Springs Nursing Home
Save4200 Shepherd Lane, Balch Springs, TX 75180
For more information about senior living options: (844) 490-3973
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The facility was amazing and provided wonderful care, with staff who were very kind and helpful. Theo, Femi, and Shawn were praised for going above and beyond. Dee the charge nurse checked on the resident every morning. The wound nurse has healing hands. Physical therapy was great and prepared the resident for home. Housekeeping and kitchen staff performed very well. New management is doing a great job and turning the facility around. The staff are caring and ensure residents' needs are met daily. The facility is clean and the staff are friendly.
The reviewer states that Balch Nursing Home neglected a resident by not feeding him, ignoring calls to the nurses station, not bathing him, and leaving him in soiled clothing. They report the resident was dehydrated and unkept, with mucus on his face and neck and dirty clothes. They claim staff did not respond to repeated requests to nursing staff and administration. They state they will file an ethical complaint with the state due to unacceptable neglect. They describe a lack of care and administrative support, with call lights ringing constantly and staff disregarding them. They allege that the facility did not inform families when someone left, leaving them unaware for hours, including a case where a resident left at 3 am and was struck by a car. They claim belongings went missing and there was no help recovering them. They describe the facility as smelling of urine, with dirty floors, and residents sleeping on cots instead of proper beds, and no in-room phones hindering communication. They state the director of nursing encouraged patients with active hallucinations to leave against medical advice and declined a psychiatric evaluation. They allege medications prescribed in the hospital were discontinued at the facility, and that a patient attempted to escape. They say staff were unresponsive to complaints, and the administrator hung up on them and refused to provide corporate information. They describe the place as shady, uncaring, and unprofessional.Balch Nursing Home, including the Balch Springs location, has produced a wide spectrum of experiences for families and residents. On one hand, several families offer enthusiastic praise for the staff, cleanliness, and the kinds of care that they say their loved ones received. On the other hand, a substantial number of accounts describe serious lapses in care, poor communication, and unsafe conditions. Taken together, the comments portray a facility where experiences can swing dramatically from one resident to the next, and from one family to another.
A particularly troubling set of reports centers on neglect and delayed or denied care. One family shared a harrowing account in which their relative entered the facility for rehabilitation on a Monday and, within a few days, was allegedly neglected - left unfed, not assisted with personal hygiene, and ignored when calling the nursing station. They reported that the resident remained in soiled clothing for days and was moved out by the family only after these concerns came to a head. The aunt's visit on October 14 revealed the resident to be dehydrated, with mucus on the face and neck, dirty clothes, and an overall appearance of being unkept. The family says they reported the situation to the case worker and the director of nursing and that, despite multiple requests, the issues were not addressed. They indicated plans to file an ethical complaint with the state, asserting that the situation should never have happened and that staff, if overwhelmed, should not accept residents they cannot properly support.
Beyond this specific incident, the reviews frequently criticize the facility for communication failures, alarmingly ignored call lights, and inconsistent or inadequate hygiene and feeding. Some families feel the administration and nursing leadership are not responsive, and they describe experiences where complaints were met with frustration or outright dismissal. One reviewer explicitly urged prospective families to avoid the facility unless they are prepared to monitor care closely, to ensure basic needs are met, and to demand accountability. There are also reports of abrupt discharges or patients leaving the grounds unsupervised - events that led to dangerous consequences and left families feeling blindsided and uninformed. In one particularly stark narrative, a patient with dementia was allowed to leave the building around 3 a.m., was struck by a car, and suffered serious injuries, with the family stating they were not informed or involved in the discharge decisions or subsequent medical events.
Nonetheless, not every review paints Balch Nursing Home in a negative light. Some families recount positive experiences, praising cleanliness, attentive staff, and effective therapy services. One account describes a rehab stay as "fantastic," noting a facility that was cleaner than the hospital they had left, with helpful and attentive staff and around-the-clock access. Other comments highlight specific staff members who went above and beyond - naming individuals such as Dee (the charge nurse), a wound nurse described as having healing hands, and physical therapy personnel who helped the resident prepare to return home. Such testimonials emphasize reliable daily care, consistent wound management, and a collaborative therapy team.
A recurring theme among several positive reviewers is the presence of management changes that are perceived as improvements. A number of posts express optimism about new leadership and the belief that the facility is turning around, with residents and families noting that administrative staff and the care team are now more responsive or more engaged with residents' needs. Alongside these hopeful notes, a few reviews acknowledge ongoing challenges, including language barriers for Spanish-speaking residents and gaps in translation services, which some families felt hindered effective communication about medical decisions and daily routines.
There are also separate, more mixed experiences that reflect a continued struggle with consistency and accountability. Some reviewers report satisfactory experiences with individual staff members and departments, such as housekeeping and kitchen staff, and others commend the nursing team for attentive care and timely medical follow-ups. Yet these positive notes are frequently balanced by critical observations about administrative support, the management culture, and the reliability of care across shifts. Several families describe instances where belongings went missing, or where the process of coordinating doctor appointments and medication changes felt disjointed or insufficiently supported by the administration. In at least one account, families advised recording all interactions with staff to protect themselves and loved ones, underscoring a sense that in some situations, advocacy is necessary to ensure proper care.
Overall, the feedback about Balch Nursing Home reflects a facility with divergent experiences. For some residents, the care environment appears to be collaborative, clean, and supportive, with responsive staff and effective rehabilitation services. For others, the care is seen as inconsistent or neglectful, with serious concerns about feeding, hygiene, supervision, and communication with families. The range of headlines - from praise for individual caregivers and successful therapy outcomes to alarms about dehydration, neglect, and dangerous lapses - suggests that prospective families should conduct thorough tours, ask pointed questions about staff levels and training, and carefully assess whether the facility's current leadership is aligned with their loved one's needs. It is clear that, at this time, Balch Nursing Home is a place where experiences vary widely, and families must remain vigilant and engaged to advocate for the level of care their loved ones deserve.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Balch Springs Nursing Home in Balch Springs, TX is a vibrant and well-equipped assisted living community that offers a range of amenities and care services for its residents. The community features a beauty salon, allowing residents to enjoy pampering and grooming services without leaving the premises. Each resident also has access to cable or satellite TV to stay entertained and connected.
Transportation is made easy with community-operated transportation services, ensuring residents can easily get around town for various errands. For those looking to stay connected digitally, there is a computer center with internet access available.
Meals are served in a spacious dining room where residents can enjoy restaurant-style dining experiences. Special dietary restrictions are accommodated by the staff to ensure that each resident's individual needs are met.
To foster a sense of well-being and engagement, the community offers various amenities such as a fitness room for physical activity and workouts, a gaming room for leisure activities, and a small library for quiet reading time. Residents can also spend time in the outdoor space or garden area, enjoying fresh air and nature.
Housekeeping services are provided to maintain cleanliness and orderliness within each resident's fully furnished living space, which includes private bathrooms. Move-in coordination assistance is also offered to ease the transition into the community.
To ensure residents' health needs are met, the community provides 24-hour call systems and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management is offered for proper administration of medications as prescribed by physicians.
The mental wellness program focuses on promoting emotional well-being among residents through structured activities and support. Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments when necessary.
Residents have access to concierge services for any additional assistance they may require. Planned day trips allow residents to explore nearby attractions while resident-run activities encourage social interaction among peers. Scheduled daily activities provide opportunities for stimulating and fulfilling experiences.
Additionally, the community is conveniently located with six pharmacies, two physicians, and nine restaurants nearby. This ensures easy access to essential healthcare services and dining options for residents and their families.
In summary, the Balch Springs Nursing Home offers a comprehensive and comfortable assisted living experience with a wide range of amenities and care services that prioritize the well-being and quality of life of its residents.
Located in Balch Springs, Texas, this area offers convenient access to essential amenities for senior living. There are several pharmacies within a short distance, including Walgreens and CVS Pharmacy, ensuring easy access to medications and health supplies. A variety of dining options are also available nearby, ranging from fast-food chains like McDonald's and Whataburger to local cafes like Bull's Pen Cafe. For healthcare needs, there are physicians' offices such as Pediatric Clinic and Touchstone Imaging Mesquite close by. Additionally, there are parks like Tenison Park and places of worship such as Casa View Baptist Church in the vicinity for recreational activities and spiritual fulfillment. In case of emergencies, Baylor Scott & White Medical Center is located just 10 miles away. Overall, this area provides a well-rounded environment with a range of services tailored to support senior residents' needs in Balch Springs.
Balch Springs Nursing Home is located at 4200 Shepherd Lane, Balch Springs, TX 75180 in Dallas County, Texas
Balch Springs Nursing Home on seniors.fyi includes 6 photos including images showing parking, porch, trees, garden, architecture, patio, living room, painting, and more.
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