Heatherwood Gracious Retirement Living

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  • Interior

    A cozy living room featuring patterned sofas, a wooden coffee table, and large windows allowing natural light.

  • Decor

    A cozy and elegantly decorated bedroom featuring a beautifully made bed with blue bedding and soft lighting from the window.

  • Living Room

    A cozy living room with a patterned sofa, pink cushions, and a small kitchenette in the background.

  • Building

    A modern hotel entrance showcasing contemporary architectural design.

  • Architecture

    A modern hotel showcasing contemporary architecture and a welcoming entrance.

  • Dining

    A beautifully designed dining area featuring elegant furniture and soft lighting.

  • Outdoor

    A modern apartment complex featuring multiple levels and balconies.

  • Lobby

    A cozy lobby area featuring red leather chairs and a bar counter, perfect for relaxing.

  • Natural Light

    A well-lit waiting area featuring elegant chairs and decorative plants.

  • Exercise Equipment

    A well-lit gym featuring exercise equipment and a decorative plant.

  • Salon

    A cozy salon setup featuring styling chairs and wash stations, ready for hair services.

Heatherwood Gracious Retirement Living

1624 Main Street, Tewksbury, MA 01876

For more information about senior living options: (844) 490-3973

4.2 from 23 reviews
5 stars
14
4 stars
5
3 stars
1
2 stars
0
1 stars
3

Independent Living

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    Overall Review of Heatherwood Gracious Retirement Living

    Pros

    • pro Christopher was a fantastic host.
    • pro The building had been renovated and looked beautiful with lots of holiday decorations.
    • pro Heatherwood is a good place to reside.
    • pro The community offers great independent living, nice apartments, a clean environment, and lots of activities.
    • pro The staff are friendly.
    • pro The Christmas party was wonderful, with exceptional service, amazing food, and a beautiful setting.
    • pro Tina Marie is very friendly and helpful in showing apartments.
    • pro The all-inclusive package is reasonably priced.
    • pro Neighbors became friends, creating a welcoming community.
    • pro Transportation by bus is available.

    Cons

    • pro The staff changes frequently.
    • pro No special diets are available; salt content is not reduced for seniors, leading to swollen ankles.
    • pro Emergency responses to broken pipes, no water, and elevator problems were much slower and prolonged for weeks.
    • pro Rent increases annually.
    • pro Meals take 1.5 to 2 hours, with main courses frequently running out; sometimes the food is cold and portions are small.
    • pro Management is constantly turning over.
    • pro A resident's emerald ring was stolen from her dead body.
    • pro The facility allowed someone to disrespect a deceased resident's body.

    Review

    Heatherwood sits under the umbrella of Hawthorn's retirement communities, and the impressions from visitors and residents alike paint a picture of a place that has much to offer - and some things that warrant caution. Across the board, families arrived with high expectations, in part because relatives in nearby Hawthorn-operated homes had spoken highly of the brand. What emerges from these reflections is a layered portrait of a community that can feel warm, well-appointed, and generously staffed, even as some operational challenges echo familiar senior-living tensions.

    One of the standout notes across several accounts is the staff and leadership. Christopher, described by some visitors as "a fantastic host," is praised for candor and approachable warmth. The renovation of the building brought a refreshed, attractive environment with plenty of holiday d?cor, which helped set a festive atmosphere for residents and guests alike. In addition to Christopher, other staff members earn gratitude for their consistent presence and helpfulness, reinforcing the sense that Heatherwood can be a welcoming place to call home.

    Many reviews highlight the independent living experience as a strong draw. The apartments come across as comfortable and clean, and the community is described as vibrant with a steady stream of activities. People mention a rich calendar of events and opportunities to socialize, which contributes to a sense of belonging. A Christmas party was specifically cited as a wonderful event, underscoring the community's ability to rally residents around celebrations and shared experiences. For those evaluating Heatherwood, the combination of a nice physical setting and an active social life seems to be a powerful allure.

    There is a deeply personal story shared by a family whose mother spent about eight years at Heatherwood. For them, Heatherwood provided a full, social, and engaged lifestyle: making friends, playing cards, dancing to frequent performances by musicians, and enjoying meals in a beautiful dining room with friends. Bingo, bus outings, and daily wellness checks from a dedicated wellness team helped keep her happy and healthy. The family also notes that the cost - described as reasonable for an all-inclusive package covering housekeeping, meals, activities, transportation, movies, and 24-hour on-site managers - made Heatherwood a practical choice for long-term care needs. They underscore gratitude toward individuals such as Sue Gauthier and Julie Champoux, who helped make transitions smoother and care more connected.

    Yet the picture isn't uniformly ideal. A reviewer provided a more mixed assessment, praising the facility's aesthetic and the availability of a bus, but flagging frequent staff turnover as a persistent issue. They also criticized the menu as being controlled by a distant corporate office (the West Coast) with limited room for special diets, noting that reductions in salt or other adjustments for seniors were not available. In terms of operations, they described emergency responsiveness as generally strong but pointed to slower responses to plumbing problems, no-water incidents, and elevator issues that persisted for weeks. They also warned that rents increase annually, which could affect long-term affordability.

    Another family weighed in with a more positive, yet concise, endorsement: their father lived at Heatherwood for years and benefited from the facility's amenities, with the managers Sue and Duncan being particularly helpful during the transition to assisted living. For this family, Heatherwood was a reliable and supportive home during a challenging time, a sentiment echoed by several who recalled helpful on-site leadership during care transitions.

    There is also a troubling anecdote tied to the emotional gravity of living in a community that houses intimate human moments. A grandmother's death was marred by the theft of her emerald ring from her dead body, an incident described with strong emotion and as a reason for a one-star rating. While this is an unfortunate and isolated misconduct report, it highlights the realities families face when a loved one's dignity and belongings are at stake in communal living settings, and it serves as a stark reminder of the importance of security and respectful handling in end-of-life scenarios.

    On a more consistently positive note, several reviews commend the staff's dedication. Visitors who stayed with their mothers repeatedly observed staff going "above and beyond" to ensure resident happiness. They mention a new chef and an ongoing slate of activities, plus readily available medical personnel to assist as needed. In these accounts, Heatherwood emerges as a beautiful, caring environment where families feel their loved ones are supported by a capable team and a comfortable, well-maintained setting.

    Finally, the recurring critique centers on dining experiences. Some reviewers found the meals to be problematic, describing them as slow to serve (1.5 to 2 hours per meal), frequently out of main dishes, occasionally cold, and with small portions. The kitchen's performance appears to be tied to broader concerns about the dining program and its alignment with residents' needs, particularly regarding timely service and dietary flexibility. Coupled with the perception of rising rents and management turnover, these dining and administrative issues contribute to a nuanced overall impression: Heatherwood can be a beautiful, engaging, and supportive home, but it may require ongoing attention to kitchen execution, dietary customization, and staffing stability to consistently meet all residents' expectations.

    In sum, Heatherwood presents itself as a community of contrasts and strengths. On the bright side, residents and families repeatedly praise the renovations, the attractive living spaces, the robust calendar of activities, the accessible bus service, and a caring staff led by managers who connect with residents and families. The long-standing relationships with staff like Sue and Julie, along with the presence of wellness professionals and a vibrant social life, contribute to a sense of belonging and safety that many find compelling. On the other hand, feedback about staffing turnover, dining consistency, and operational hiccups - especially around emergency repairs and dietary customization - points to areas where Heatherwood could improve to sustain the strong, home-like environment that many residents value. For families considering Heatherwood, the experience can be deeply positive and enriching, but it's prudent to weigh the importance of stable staffing, dietary flexibility, and transparent, timely maintenance and dining services against the community's many appealing features.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

    Amenities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Gen Edw L Logan International (19 miles away) Gen Edw L Logan International (19 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Heatherwood Gracious Retirement Living in Tewksbury, MA is a vibrant and welcoming assisted living community. With a range of amenities and care services, we strive to provide our residents with a comfortable and enjoyable retirement experience.

    Our community offers various amenities to enhance the quality of life for our residents. We have a beauty salon where residents can get pampered and feel their best. Cable or satellite TV is available in each residence, allowing residents to stay connected to their favorite shows and movies. For those seeking spiritual fulfillment, we offer devotional services off-site. Our spacious dining room provides a pleasant environment for residents to enjoy delicious meals together. All living accommodations come fully furnished, ensuring convenience and ease for our residents. The indoor common areas are ideal for socializing with neighbors, while outdoor spaces allow residents to enjoy fresh air and beautiful gardens.

    At Heatherwood Gracious Retirement Living, our dedicated staff provides 24-hour supervision to ensure the safety and well-being of our residents. Assistance with activities of daily living is readily available, including help with bathing, dressing, and transfers. We coordinate closely with healthcare providers to ensure comprehensive care for our residents. Our team also specializes in diabetic care management and provides medication management services.

    We understand the importance of maintaining mental wellness, which is why we offer a dedicated program focused on promoting emotional well-being among our residents. Transportation arrangement for medical appointments is provided, allowing residents easy access to their healthcare needs.

    We take pride in offering nutritious meals that cater to special dietary restrictions if needed. Our community-sponsored activities provide numerous opportunities for social engagement and connection within the community. Devotional activities offsite are organized for those who seek spiritual nourishment, while resident-run activities empower individuals to take charge of their social calendar. Scheduled daily activities ensure that there's always something exciting happening at Heatherwood Gracious Retirement Living.

    With several cafes, pharmacies, restaurants, transportation options nearby and access to hospitals within close proximity, residents at Heatherwood Gracious Retirement Living enjoy convenience and easy access to various services.

    At Heatherwood Gracious Retirement Living, we strive to create a warm and caring environment where our residents can live comfortably and enjoy their retirement years.

    Nearby Places of Interest

    This part of Tewksbury, Massachusetts, offers a variety of amenities that may be appealing to seniors looking for a convenient and comfortable living environment. With multiple dining options such as McDonald's, Cracker Barrel, and Panera Bread nearby, residents can enjoy a range of meal choices. The presence of hospitals like Tewksbury Hospital and Lahey Clinic ensures easy access to medical care. Additionally, cafes like Aroma Joe's and Starbucks provide opportunities for socializing with friends or enjoying a quiet cup of coffee. Pharmacies such as CVS Pharmacy and Walgreens are conveniently located for medication needs, while physicians' practices like Harvard Vanguard Medical Associates offer healthcare services in close proximity. Transportation is easily accessible from the Ballardvale Mbta Station, making it convenient for seniors to get around the area. Parks like Ward Reservation and Mary Cummings Park provide opportunities for outdoor activities and relaxation. Places of worship such as La Iglesia De Jesucristo De Los Santos De Los Últimos Días and First Baptist Church cater to spiritual needs, and theaters like AMC Burlington Cinema 1 offer entertainment options for residents. Overall, this part of Tewksbury provides a well-rounded living environment with various amenities tailored to the needs of seniors.

    Restaurants

    • McDonald's (0.7 miles)
    • Piezano's Pizza (1.5 miles)
    • McDonald's (3.2 miles)
    • Cracker Barrel (3.3 miles)
    • Subway (3.3 miles)
    • Burger King (3.5 miles)
    • McDonald's (3.7 miles)

    Hospitals

    • Tewksbury Hospital (0.7 miles)
    • Lahey Clinic (7.7 miles)
    • Lawrence General Hospital (8.5 miles)

    Cafes

    • Perfecto's Caffe (0.8 miles)
    • Aroma Joe's (3.5 miles)
    • Heav'nly Donuts (5 miles)
    • Starbucks (7 miles)
    • Panera Bread (7 miles)
    • Starbucks (7.2 miles)
    • Pressed Cafe (7.7 miles)

    Pharmacies

    • CVS Pharmacy (0.8 miles)
    • Demoulas Super Markets (1.6 miles)
    • Walgreens (1.6 miles)
    • Walmart Pharmacy (3.3 miles)
    • CVS Pharmacy (3.8 miles)
    • Walgreens (4.4 miles)
    • Walgreens (5.3 miles)

    Physicians

    • Massachusetts Eye Associates (3.7 miles)
    • Harvard Vanguard Medical Associates (5.7 miles)
    • Allergy & Asthma Specialists, PC (6.9 miles)
    • Chelmsford Dermatology (6.9 miles)
    • Massachusetts Eye Associates (6.9 miles)
    • Mark Gilchrist, MD (6.9 miles)
    • Lahey Clinic Ophthalmology (7.6 miles)

    Transportation

    • Ballardvale Mbta Station (4 miles)

    Parks

    • Ward Reservation (6 miles)
    • Mary Cummings Park (8.1 miles)
    • Friendship Park (9 miles)

    Places of Worship

    • La Iglesia De Jesucristo De Los Santos De Los Últimos Días (7.8 miles)
    • First Baptist Church (8.5 miles)

    Theaters

    • AMC Burlington Cinema 1 (8 miles)

    Frequently Asked Questions

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