Assisting Hands Home Care of Wilmington, MA

Pros

• They consider Assisting Hands to be the best agency they've worked with.
• Sheila did a great job handling scheduling and last-minute changes.
• Dave did a superb job getting them set up.
• Melissa Scott is the best home health aide they've ever worked with.
• The office staff and aides are pleasant, reliable and patient.
• The schedules and bills are detailed and accurate.
• Assisting Hands responded quickly on a weekend and lined up aides with only four days' notice.
• The administrative staff and aides are professional, friendly and kind.
• They would recommend Assisting Hands to anyone and would use them again.
• John and his team are caring, responsible and compassionate.
• The caregiver Kristen provides outstanding, knowledgeable care for someone with dementia.
• Dalva Miller has made an incredible difference, being professional, loving and trustworthy.
• Yadira's help with medications, cooking, light cleaning and companionship was invaluable.
• Arlene is a self-starter who helps manage the house and infirmities, with CNA experience and great cooking.
• Peggy, the RN, provides a reliable standby to help with medications.

Review

Assisting Hands has earned standout praise from a broad range of families who have relied on them for in-home care. Across multiple experiences, the Wilmington office has been described as consistently dependable, compassionate, and responsive. In particular, Sheila's skill at handling scheduling - with a calm, organized approach to last-minute changes - along with Dave's ability to get families set up quickly, are repeatedly highlighted as the kind of proactive teamwork that makes a real difference when a loved one needs care right away. And when it comes to the people who actually provide the hands-on care, Melissa Scott is repeatedly identified as one of the best home health aides people have ever worked with, underscoring the agency's strength not only in process but in the talent of their staff.

Update after update reveals a pattern of reliability that families come to rely on. One reviewer notes that after a new need arose for their 91-year-old mother-in-law, Assisting Hands proved helpful once again, with pleasant, reliable, and patient office staff and aides. The detail-oriented nature of the scheduling and billing is praised as well, adding another layer of trust that families appreciate when coordinating ongoing care. The consistency of a thorough, supportive experience across multiple visits and scenarios becomes a recurring theme: the office keeps things organized, and the caregivers maintain a steady, compassionate presence.

The agency's ability to respond on short notice, even on weekends, is another repeated point of emphasis. In a situation where a 90-year-old mother-in-law required 24-hour attendants upon returning from rehab, Assisting Hands stepped in quickly and lined up aides with only four days' notice. Families describe the staff - both administrative and caregiving - as professional, friendly, and kind, with patience that helps soothe even the fretful among us. The impression is that the people at Assisting Hands are not only capable but genuinely invested in easing anxiety and maintaining dignity during challenging transitions.

Beyond individual stories, the leadership and the overall quality of care are consistently lauded. John and his team are described as caring, responsible, and compassionate in their approach. The care given to a mother who is well loved and well cared for by a caregiver named Weini is a particular highlight, with the family noting that the mother is capable, loving, and even speaks Italian - an indication of the warmth and personal connection that the staff can foster. The family's sense of reassurance is palpable, and they are unequivocal in their willingness to recommend the service.

Care for couples and long-term dementia care are also central strands in the testimonials. One reviewer caring for a husband with dementia commends Kristen, who has been a steadfast caregiver for two and a half years, five days a week. Kristen's knowledge, patience, and wonderful personality help keep the husband smiling, happy, and cooperative, while enabling the wife to keep him safely at home. The testimony emphasizes Kristen's ability to handle a range of issues that arise with dementia and her genuine contribution to a peaceful home environment, underscoring the agency's capacity to sustain high-quality, long-term in-home care.

Several other individual caregivers and staff members are singled out for their strengths. Dalva Miller's few weeks with the family left a powerful mark, described as incredibly professional, loving, trustworthy, and always thinking of ways to help. A caregiver named Yadira is described as marvelous, bringing invaluable help with medications, cooking, light cleaning, and companionship for medical appointments. The combination of dedicated caregivers and a thoughtful, hands-on staff creates an impression that the agency goes beyond basics to deliver meaningful, personalized support.

The Wilmington team also earns praise for their breadth of expertise and the practical support they provide. A couple in their late seventies speak highly of Arlene, who cares for them five days a week for about ten months. They describe Arlene as a self-starter who helps manage their household and infirmities, noting her CNA experience, culinary skills, and pleasant presence. They also highlight Peggy, a registered nurse, who serves as a standby to help with medications and other functions when needed, emphasizing how the team works together to form an excellent, well-rounded care partnership.

In addition to personal anecdotes about caregivers, the testimonials touch on the people behind the scenes who coordinate care. Keri Page, an office assistant who speaks at BNI meetings, is referenced for her role in explaining and promoting the services offered by Assisting Hands. The reviews acknowledge the professionalism of John Benchoff and his team, describing them as trustworthy, responsive, and deeply committed to treating every client with dignity, compassion, and care. Several writers emphasize that they would, without hesitation, refer friends, family, and colleagues to John and his team, underscoring the high level of confidence families place in Assisting Hands.

Taken together, these testimonials paint a comprehensive picture of what families value in in-home care: prompt responsiveness to urgent needs, careful and personalized scheduling and billing, and a cadre of caregivers who are not only skilled but genuinely kind and patient. The consistent thread is a commitment to helping loved ones stay at home with independence and comfort while receiving attentive medical and day-to-day support. The stories illustrate how Assisting Hands Wilmington has earned their trust through a blend of reliable administration, capable nursing and caregiving, and a culture of care that prioritizes the well-being, dignity, and peace of mind of families facing complex care needs.

This part of Wilmington, Massachusetts offers a convenient location with easy access to transportation options such as the Ballardvale Mbta Station and Hanscom Field for those looking to travel. There are several pharmacies nearby for easy access to medication and healthcare needs. A variety of restaurants offer dining options ranging from fast food to casual dining experiences. There are also cafes for social gatherings or enjoying a cup of coffee. Nearby hospitals and physicians provide medical care, and there are parks for outdoor activities and relaxation. The area also has theaters for entertainment and places of worship for spiritual needs. Overall, this part of Wilmington offers a well-rounded community with amenities that cater to senior living needs.

Transportation

• Ballardvale Mbta Station (0.9 miles)
• Hanscom Field (BED) (9.1 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• CVS Speciality (3.4 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• Piezano's Pizza (1.9 miles)
• McDonald's (2.8 miles)
• Kitty's Restaurant & Lounge (3.3 miles)
• Sports, Spirits & Steaks (3.3 miles)
• Chipotle Mexican Grill (3.4 miles)
• Hopothecary Ales (3.6 miles)
• Ninety-Nine Restaurant & Pub (4.9 miles)

Cafes

• Perfecto's Caffe (2.7 miles)
• Starbucks (4.8 miles)
• Pressed Cafe (5.6 miles)
• Aroma Joe's (6.8 miles)
• Starbucks (7.8 miles)
• Panera Bread (8.3 miles)
• Heav'nly Donuts (8.4 miles)

Hospitals

• Tewksbury Hospital (4.1 miles)
• Lahey Clinic (5.5 miles)

Physicians

• Harvard Vanguard Medical Associates (5.2 miles)
• Lahey Clinic Ophthalmology (5.3 miles)
• Laser Gentle Medical Spa (5.7 miles)
• Massachusetts Eye Associates (7.1 miles)
• Fresenius Medical Care (7.4 miles)
• Harvard Vanguard Medical Associates (8.4 miles)
• North Suburban Orthopedic Associates (8.8 miles)

Parks

• Mary Cummings Park (5.8 miles)
• Middlesex Fells Reservation (6.3 miles)
• Ward Reservation (6.3 miles)
• Sheepfold, Middlesex Fells Reservation (8 miles)
• Rindge Park (9 miles)
• Melrose Common (9.3 miles)

Theaters

• AMC Burlington Cinema 1 (6 miles)

Places of Worship

• Danvers Church Of The Nazarene (9.5 miles)
• St Agnes Parish-Arlington (10 miles)