Home Instead Senior Care

Pros

• Assisting Hands is regarded as the best home health agency they've worked with.
• Sheila handles scheduling and last-minute changes exceptionally well.
• Dave set them up quickly and smoothly.
• Melissa Scott is described as the best home health aide they've ever worked with.
• The office staff and aides are pleasant, reliable, and patient.
• Schedules and bills are detailed and accurate.
• Assisting Hands responds quickly, even on weekends, with professional and friendly aides.
• The team is caring, responsible, and compassionate.
• Kristen is knowledgeable and capable in dementia care, and a joy to have in the home.
• Arlene is a self-starter with CNA experience; she is a wonderful cook and a pleasant person.
• Peggy the RN provides capable standby support for medications when needed; they form an excellent team.
• John Benchoff and his team are consummate professionals who treat clients with dignity, compassion, and care.

Cons

Review

Assisting Hands Wilmington has earned an overwhelmingly positive reputation from families who have relied on their in-home care services. Across multiple experiences, clients consistently highlight how the agency stands out for its people-first approach, dependable scheduling, and thorough, compassionate care. One family captured the sentiment succinctly, noting that Assisting Hands was by far the best agency they have worked with, thanks in large part to Sheila's careful handling of scheduling, including last-minute changes, and Dave's effective work getting everything set up. A caregiver named Melissa Scott was singled out as the best home health aide they had ever worked with, a testament to the skill and warmth that the agency brings to the home.

In subsequent updates, the same families described an ongoing, reliable partnership with Assisting Hands. When they needed aides again for a now-93-year-old mother-in-law, the office staff and aides remained pleasant, reliable, and patient. They appreciated that schedules and bills were detailed and accurate, underscoring the organization and transparency that repeatedly put family members at ease during trying times. The steady emphasis on dependable administration and thoughtful care left these clients eager to recommend Assisting Hands to others who need in-home support.

There are also stories of swift, proactive responses in urgent situations. On very short notice, when the mother-in-law required 24-hour attendants after returning from rehab, Assisting Hands responded quickly, even on a weekend, and lined up aides with just four days' notice. The entire team - administrative staff and aides alike - came across as professional, yet particularly friendly and kind. The caregivers were patient with a fretful and demanding relative, a quality the families described as essential to maintaining calm and safety during the transition back home. The willingness to step up on short notice and to remain supportive, even when the situation was stressful, drew strong praise and a willingness to call on them again in the future.

Leadership and continuity of care also receive high marks. John Benchoff and his team were described as caring, responsible, and compassionate in their approach. Families noted that their loved ones were well cared for under the team's oversight, with caregivers like Weini receiving specific praise for their effectiveness and the family's satisfaction. The caregiver's ability to connect with the patient on a personal level - so much so that the elder family member could express affection and trust - was a hallmark of the service. The testimonials repeatedly emphasize that the care feels personal, capable, and loving, which is precisely what families are hoping for when they bring a caregiver into their home.

Several caregivers are singled out for their long-term impact and specialized strengths. Kristen, who has cared for a husband for two and a half years, five days a week, is described as exceptionally attentive and capable in managing dementia-related needs. Her positive presence keeps the patient smiling, and her competence provides the family with confidence and relief, enabling them to maintain at-home living. Arlene is praised as a proactive, self-starting caregiver who helps manage daily life and infirmities, complemented by the support of a standby RN, Peggy, who assists with medications and other functions when required. The teamwork between Arlene and Peggy is described as exemplary, underscoring the value of having a well-coordinated care plan behind the scenes.

Beyond individual testimonials, families spoke to the broader philosophy of Assisting Hands. Dalva Miller, a caregiver recently supporting a husband, was described as going above and beyond - professional, loving, and trustworthy. Yadira's contribution was characterized as highly valuable for house tasks, medication management, cooking, light cleaning, and companionship for medical appointments. The sense of a "very personal touch" and thoughtfulness from the entire staff reinforced the view that Assisting Hands delivers not just tasks, but genuine companionship and reliable support.

Numerous voices reflected a shared confidence in John Benchoff and his team as trustworthy, professional, and attentive to clients' needs. Testimonials highlighted John's thoughtfulness, responsiveness, and dedication, with references to his ongoing engagement in the community and professional circles. People who have experienced the service - whether seeking care for a spouse, a parent, or an elderly relative - emphasize the importance of choosing a company that treats clients with dignity, compassion, and respect. Several reviewers even noted they would readily refer friends and loved ones to John and his team, acknowledging the high level of care and the positive outcomes they've observed.

In every vignette, what shines through is a consistent trust in Assisting Hands Wilmington as a reliable partner for in-home care. Clients describe not only skilled caregiving but also the comforting assurance that a well-organized office, clear billing, and dependable scheduling back up the daily hands-on support. From long-term care for a spouse with dementia to rapid, compassionate responses to urgent needs, the experience across these stories paints a picture of a company that blends professional expertise with genuine care. For families navigating the complexities of home health care, the impression left by these accounts is that Assisting Hands Wilmington is a thoughtful, dependable, and deeply committed partner.

Transportation

• Ballardvale Mbta Station (0.2 miles)
• Hanscom Field (BED) (8.5 miles)

Pharmacies

• Walgreens (2.3 miles)
• CVS Speciality (2.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.8 miles)

Restaurants

• Piezano's Pizza (2.4 miles)
• Chipotle Mexican Grill (2.9 miles)
• McDonald's (3.3 miles)
• Kitty's Restaurant & Lounge (3.7 miles)
• Sports, Spirits & Steaks (3.8 miles)
• Hopothecary Ales (4.2 miles)
• Ninety-Nine Restaurant & Pub (4.5 miles)

Cafes

• Perfecto's Caffe (3.2 miles)
• Starbucks (4.5 miles)
• Pressed Cafe (4.9 miles)
• Aroma Joe's (7.3 miles)
• Starbucks (8.6 miles)
• Heav'nly Donuts (8.8 miles)
• Panera Bread (9 miles)

Physicians

• Harvard Vanguard Medical Associates (4.5 miles)
• Lahey Clinic Ophthalmology (4.6 miles)
• Laser Gentle Medical Spa (5 miles)
• Fresenius Medical Care (6.7 miles)
• Massachusetts Eye Associates (7.5 miles)
• North Suburban Orthopedic Associates (8.4 miles)
• Harvard Vanguard Medical Associates (8.4 miles)

Hospitals

• Tewksbury Hospital (4.6 miles)
• Lahey Clinic (4.8 miles)

Parks

• Mary Cummings Park (5 miles)
• Middlesex Fells Reservation (6 miles)
• Ward Reservation (7.1 miles)
• Sheepfold, Middlesex Fells Reservation (7.4 miles)
• Rindge Park (8.3 miles)
• Melrose Common (8.9 miles)

Theaters

• AMC Burlington Cinema 1 (5.2 miles)

Places of Worship

• St Agnes Parish-Arlington (9.3 miles)
• Danvers Church Of The Nazarene (9.8 miles)