Willows at Medway

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  • Interior

    A modern restaurant interior with a bar and ample seating.
  • Building

    A modern residential housing complex with well-maintained landscaping.
  • Architecture

    An aerial view of a large building complex surrounded by trees.
  • Dining

    Modern cafe interior with a display counter and menu boards.
  • Landscaping

    A modern residential housing complex with well-maintained landscaping.
  • Lighting

    A modern game room featuring a pool table and lounge seating with a television mounted on the wall.
  • Floor Plan

    A floor plan layout of a three-bedroom apartment with specified dimensions.
  • Grass

    A tennis court enclosed by a fence with a lamp post nearby, adjacent to a building.
  • Exercise Equipment

    A well-lit gym interior with various exercise machines and fitness equipment.
  • Waiting Area

    A modern and elegant waiting area with a glass partition and decorative plants.
  • Game Room

    A recreational room featuring multiple pinball machines and a seating area.
  • Bright Lighting

    A modern indoor swimming pool with lounge chairs and bright lighting, perfect for relaxation.
  • Billiards

    A modern recreation room featuring a pool table with billiard balls and a cue stick ready for play.

Willows at Medway

44 Willow Pond Circle, Medway, MA 02053

For more information about senior living options: (844) 490-3973

4.7 from 108 reviews
5 stars
96
4 stars
4
3 stars
3
2 stars
0
1 stars
5

Independent Living

Willows at Medway Costs & Pricing

At Willows at Medway, the monthly costs for residential accommodations reflect a commitment to quality and care, with one-bedroom units priced at $6,500 and two-bedroom units at $6,700. Comparatively, these rates are higher than the average for Norfolk County, where one-bedroom apartments average around $5,598 and two-bedrooms are approximately $6,133. When looking at the broader state of Massachusetts, one-bedroom options are generally less expensive, sitting at about $5,349, while two-bedroom units average $6,151. It's important to consider that the elevated pricing at Willows at Medway may correspond with enhanced services and amenities tailored to meet residents' needs in a supportive environment.

Floor plansWillows at MedwayNorfolk CountyMassachusetts
1 Bedroom$6,500$5,598$5,349
2 Bedrooms$6,700$6,133$6,151

Overall Review of Willows at Medway

Pros

  • pro The Willows is described as a beautiful, well-maintained facility with abundant on-site amenities.
  • pro The staff are consistently friendly, professional, and accommodating.
  • pro The dining options are praised for delicious meals and attentive service.
  • pro The activity program is varied, engaging, and keeps residents mentally and physically active.
  • pro The sales team is noted for integrity and a non-pressured, informative approach.
  • pro Jonathan Terlaje is highlighted for kindness, knowledge, and going above and beyond for families.
  • pro Families report a sense of relief and peace of mind about their loved ones' care.
  • pro The Willows creates a warm, welcoming environment that feels like home.
  • pro The building is modern, clean, bright, and well maintained.
  • pro Move-in experiences are described as smooth and well supported by staff.

Cons

  • pro The staff are often on the phone and do not do what they are supposed to, leaving visitors and residents frustrated.
  • pro There is very high turnover of senior staff, which raises concerns about administration.
  • pro There is hostility toward providing vegetarian meals, with little effort to offer tasty options despite suggestions.
  • pro Packages are not reliably delivered to units and can sit at the desk for too long, with some items missing or opened.
  • pro The bathrooms and fixtures are not walker-friendly (low sinks and toilets, heavy doors), creating accessibility issues.
  • pro The facility is accused of doing the bare minimum for activities and care despite attractive decor.

Review

Willows at Medway is best suited for seniors who want a polished, amenity-rich home base with easy access to care options and a strong sense of community. This is a resort-like setting in Medway, MA that blends independent living with ready-made social programming, on-site dining, an indoor pool, a fitness center, and even a golf simulator. It appeals to couples or individuals who prize immaculate grounds, bright, spacious rooms, and a wide menu of activities that keep mind, body, and spirit engaged. For families seeking peace of mind through a facility that consistently delivers hospitality, integrity in presentation, and a visible commitment from leadership, Willows checks the boxes in spades.

Certain families may want to consider alternatives if several realities stand out as must-haves. Among them: a preference for a more intimate, smaller-scale environment; a tighter budget where monthly fees must stay tightly controlled; or a desire for near-constant staff availability and unwavering consistency in caregiving culture. Some reviews flag that the campus is large enough to feel impersonal at times, and that staffing can be variable, with turnover affecting continuity. For residents who place a premium on easily walkable design with everyday ease - especially within bathrooms, doors, and entryways - or for those seeking a dining experience that consistently prioritizes vegetarian options, it's prudent to compare layouts and menus at competing communities.

The core strengths here - unparalleled on-site recreation and a robust social ecosystem - largely offset the less-frequent glitches. The Willows shines with a modern, beautifully maintained interior and exterior, extensive amenities, and a schedule of varied, engaging programs - from mindfulness sessions to meaningful outreach and fitness routines. The dining experience is repeatedly praised as lively and delicious, complemented by a bistro and roomier dining areas that invite residents and guests alike. The sense of welcome starts at the front desk and extends through the care teams, with residents and families often citing personalized attention and a level of warmth that makes "home" feel tangible.

That said, several recurring concerns temper the glow. Staffing dynamics matter: while many reviews spotlight kind, responsive aides and a caring resident care team, others note turnover and occasional gaps in day-to-day attentiveness. Reliability around logistics - such as package handling and timely assistance in common areas - has room for improvement, and design details occasionally hinder independence for walkers, with heavy doors and bathroom configurations not always optimized for mobility aids. A few residents also describe uneven dining pace or limited vegetarian menu development, and one family highlights the need for more male aides in some male residents' routines. These are meaningful, but they do not erase the undeniable value of the community's leadership, amenities, and culture of care.

Jonathan Terlaje, the sales and transition team leader, consistently emerges as a pivotal asset. Family members repeatedly note his steadiness, responsiveness, and genuine willingness to hold hands through what can be a stressful move. The broader staff - nurses, aides, kitchen and dining teams, and activity coordinators - receive strong praise for professionalism, knowledge, and hospitality, even as occasional staffing changes ripple through the floor. In practice, Willows manages to fuse an elegant environment with a dependable care framework, delivering peace of mind for families who need reliable support as a loved one ages, while preserving an independence-forward living experience.

For families evaluating options, concrete next steps are essential. Schedule a comprehensive tour with ample time to observe activity rosters, dining room flow, and the memory-care Tapestry environment if memory support is relevant. Ask pointed questions about menu customization, dietary variety, and portion control; verify accessibility details in resident units and common spaces; and request examples of recent care plans and response times. Crunch the numbers with a careful eye on long-term costs and potential add-ons, and compare with smaller or more intimate communities that may offer a tighter social fabric at a lower price point. The Willows at Medway remains a compelling standout for those who want a modern, vibrant, service-forward home.

In sum, this community serves well-heeled families seeking a high-caliber, socially rich, security-conscious setting where exceptional staff, abundant programming, and resort-like surroundings meet practical needs for aging in place. Willows at Medway delivers on beauty, food, and a welcoming culture that truly feels like home, reinforced by a capable leadership team and a strong sales-to-care continuum. Alternatives are worth exploring for families prioritizing budget discipline, intimate scale, or guaranteed, uniform staffing. With due diligence - tours, frank conversations with staff, and real-world observations - the right fit emerges: a place where independence is preserved, care is accessible, and daily life feels both active and secure.

Features

Types of Care

  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Pets

  • Cats allowed Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
  • Dogs allowed Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.

Amenities

  • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Devotional services on-site Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
  • Full kitchen Full kitchenHaving a full kitchen in a senior living facility is important for seniors because it allows them to maintain their independence and prepare their own meals. This promotes healthy eating habits, saves money on dining out, and provides a sense of familiarity and comfort for residents.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Swimming pool / hot tub Swimming pool / hot tubSwimming pools and hot tubs are important for seniors as they provide a safe and enjoyable way to stay active, improve mobility, reduce joint pain, and promote relaxation. Regular use of these amenities can contribute to overall well-being and quality of life for older adults living in senior communities.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Dining

  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Professional chef Professional chefProfessional chefs are important for seniors living in senior living communities because they provide nutritious and delicious meals that cater to their dietary needs and preferences. A professional chef can ensure that seniors are receiving balanced, flavorful meals that support their overall health and well-being.
  • Restaurant style dining Restaurant style diningRestaurant style dining is important for seniors as it offers them a social and enjoyable dining experience, promotes healthy eating habits, and provides personalized menu options to cater to their dietary needs and preferences. This type of dining setting can enhance their overall quality of life and create a sense of community within the senior living facility.

Activities

  • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • BBQs or picnics BBQs or picnicsBBQs or picnics provide seniors with social interaction, enjoyment of the outdoors, and a sense of community, contributing to their overall well-being and quality of life.
  • Birthday parties Birthday partiesBirthday parties are important for seniors as they provide an opportunity for celebration, socialization, and joy. They allow seniors to feel special and appreciated, boosting their mood and overall well-being. Additionally, birthday parties can help combat feelings of isolation and loneliness by fostering connections with friends, family, and community members.
  • Devotional activities on-site Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.
  • Happy hour Happy hourHappy hour is important for seniors as it provides a social activity that promotes camaraderie and reduces feelings of loneliness or isolation. It also offers an opportunity for older adults to relax, unwind, and enjoy some drinks or snacks in a fun and welcoming atmosphere.
  • Holiday parties Holiday partiesHoliday parties are important for seniors because they provide opportunities for socialization, community involvement, and mental stimulation. These festive events offer a sense of belonging and connection during a time that can be lonely for many older adults. Additionally, participating in holiday celebrations can boost mood and overall well-being for seniors living in senior living communities.
  • Live dance or theater performances Live dance or theater performancesLive dance or theater performances are important for seniors because they provide opportunities for socialization, mental stimulation, and emotional engagement. These performances can help combat feelings of isolation and loneliness, while also offering a sense of connection to the arts and culture. Additionally, watching live performances can bring joy and create lasting memories for seniors in their later years.
  • Live musical performances Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.

Description

Willows at Medway is an assisted living community located in the charming town of Medway, MA. Our community offers a wide range of amenities and services to ensure our residents have a comfortable and enjoyable living experience.

Residents can take advantage of the various on-site activities offered, including engaging social events, fitness classes, arts and crafts sessions, and educational programs. Our air-conditioned indoor common areas provide a welcoming space for residents to relax or socialize with their peers.

For those looking to enjoy the outdoors, our community features beautifully landscaped outdoor common areas where residents can stroll or sit back and relax. We also have a swimming pool and hot tub available for our residents to use at their leisure.

Each apartment in our community includes a full kitchen, allowing residents the option to prepare meals if they choose. However, we also offer restaurant-style dining with meals prepared by a professional chef for those who prefer not to cook.

As for nearby amenities, there are two cafes within close proximity to our community where residents can enjoy a cup of coffee or a casual meal. There are also two parks nearby for those who enjoy spending time in nature. Additionally, there are nine pharmacies, three physicians' offices, six restaurants, and convenient transportation options nearby to cater to all of our residents' needs.

At Willows at Medway, we strive to create an enriching environment for our residents by providing top-notch amenities and easy access to essential services. Come visit us today and see why our community is the perfect place for your loved ones to call home.

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Nearby Places of Interest

Located in Medway, Massachusetts, this area offers convenient access to various amenities important for senior living. With multiple pharmacies such as CVS and Walgreens nearby, residents can easily obtain their necessary medications. There are also several parks within a short driving distance, providing opportunities for outdoor recreation and leisurely strolls. Places of worship like Saint Joseph's Parish Center offer spiritual support and community engagement. A variety of dining options including fast food chains like McDonald's and Burger King, as well as local favorites like Ichigo Ichie, cater to different culinary preferences. Transportation services like Ryder Truck Rental and the MBTA Commuter Rail make getting around town hassle-free. Additionally, medical facilities such as Milford Internal Medicine and UMass Memorial Orthopedics at Milford ensure quality healthcare services are readily available. The presence of cafes like Starbucks and Panera Bread offer socializing opportunities and a cozy atmosphere for relaxing with a cup of coffee. Overall, this part of Medway combines essential amenities with a welcoming community feel, making it an ideal location for seniors looking to settle down.

Pharmacies

  • CVS Pharmacy (0.5 miles)
  • Walgreens (0.6 miles)
  • CVS Pharmacy (3.2 miles)
  • Walmart Pharmacy (3.4 miles)
  • CVS Pharmacy (3.9 miles)
  • CVS Pharmacy (3.9 miles)
  • Walgreens (4.5 miles)

Parks

  • Choate Park (1 miles)
  • Fletcher Field (4.7 miles)
  • Hinckley Playground (6.2 miles)
  • Hopkinton State Park (9.8 miles)
  • Francis William Bird Park (9.9 miles)
  • Cushing Memorial Park (9.9 miles)
  • Natick Common (10.1 miles)

Places of Worship

  • Saint Joseph's Parish Center (1.5 miles)
  • St Bridget's Church & School (10.7 miles)

Restaurants

  • McDonald's (3.5 miles)
  • Ichigo Ichie (3.9 miles)
  • Burger King (3.9 miles)
  • Sky Buffet (4.4 miles)
  • McDonald's (4.7 miles)
  • Out Post Farm (4.8 miles)
  • Wendy's (5.3 miles)

Transportation

  • Norfolk Transfer Station (3.8 miles)
  • Ryder Truck Rental (4.7 miles)
  • MBTA Commuter Rail (8.2 miles)

Cafes

  • Starbucks (3.8 miles)
  • Cilla's Coffeehouse (4.5 miles)
  • Muffin House Cafe (8.2 miles)
  • The Bagel Table (8.7 miles)
  • Panera Bread (9.2 miles)
  • Starbucks (9.7 miles)
  • Brookside Cafe (10.4 miles)

Physicians

  • Burns Mary MD (3.8 miles)
  • Milford Internal Medicine (4.2 miles)
  • Role Ellen B Speech Language Pathologist (4.9 miles)
  • Reliant Medical GRP/07 (5.3 miles)
  • Milford-Franklin Eye Center (5.7 miles)
  • Edward M Kennedy Center (5.8 miles)
  • UMass Memorial Orthopedics at Milford (6.4 miles)

Frequently Asked Questions

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