Medway Country Manor Nursing

Pros

• The staff were wonderful and the rehab was great, contributing to her speedy recovery.
• The PT team went above and beyond their call of duty and were extremely kind.
• Bianca, the director, is described as a true angel who helped the family many times.
• All staff, from housekeepers to administration, are hardworking and friendly to interact with.
• The nurses and staff are praised for their care and patience, and for treating patients with dignity.
• The progress and mobility improvements during rehab were nothing short of amazing.
• The team provided care that made loved ones feel safe and heard, with good follow-up.

Cons

• They say Helina ruined the facility's reputation and doesn't belong in this field.
• They report that a temporary medication aide delivered an incorrect dose and only gave half the daily dose, saying "oops" when questioned.
• They claim a roommate pressing the call button was left waiting until the next shift for assistance.
• They accuse the facility of being grossly understaffed and of staff spending time on phones or devices instead of helping patients.
• They state that valuables and personal items were lost or damaged, including a blanket, dentures, pillows, and coloring books.
• They assert that bedsores and other serious issues were ignored, allegedly progressing to Fournier's gangrene.
• They describe the facility as dirty and filthy and suggest it should be shut down.
• They report rude behavior by directors and doctors and improper attempts to reduce pain medication.
• They mention no follow-up after discharge, with no one calling to check on their loved one.

Review

There is a wide spectrum of experiences shared about Medway Manor and Medway Country Manor, ranging from heartfelt gratitude to sharp outrage. Several families describe times when the rehab and nursing care felt genuinely compassionate and effective, particularly on the rehab side. In these accounts, the rehabilitation teams, especially physical therapy, are praised for their dedication, patience, and thoroughness. Families recount that therapists and other staff went above and beyond to support mobility, strength, and safety, with one family specifically noting that the PT team met with their family more than once to discuss plans and recommendations. In these moments, the caregivers are described as kind, attentive, and responsive, which contributed to a sense of trust and relief during a stressful period of recovery.

Alongside the praise, there are persistent concerns about overall management and consistency across the facility. Several reviewers point to staffing issues as a core problem, describing a facility that feels understaffed and overwhelmed at times. They talk about aides who are hard to reach, delayed responses to call buttons, and medication administration lapses. In one account, a temporary aide struggled with a medication routine, leading to delays and a near-miss in dosing; a supervisor intervened, but the exchange left the patient unsettled and questioning whether proper procedures were followed. Other stories recount missed calls to check on patients, with one roommate left waiting for help while attempting to manage basic self-care, and another patient noting that the "new shift" timing created unnecessary delays.

These concerns are not limited to a single department. While some reviewers extol the care on the rehab floors and the attentiveness of the nurses and administrators, others allege that non-rehab staff do not meet the same standard. There are accusations of staff being frequently distracted by personal devices or phone use, rather than attending to residents. Laundry and clothing experiences are highlighted as well, with a particular complaint about tagging clothes in a way that left sticky residue on garments, and a suggestion that alternative tagging methods should be explored. A recurring theme is the inconsistency in staffing levels and accountability, which can translate into moments of neglect or slow responses, especially during early morning hours or shift changes.

The emotional stakes for families are high in these narratives, and the tone shifts from appreciation to alarm as more serious concerns surface. Some reviewers recount severe incidents, including accusations that bedsores developed and were not appropriately addressed, and even more extreme claims that neglect contributed to life-threatening complications. One account describes a patient who ended up in the hospital with multiple critical issues, implying neglect and inadequate medical oversight. There is also a strongly negative perspective from a family that felt their loved one was not only underserved but actively harmed, including statements about poor hygiene, missing personal items, and a sense that the facility operates more like a storage space for patients than a place of care. These powerful claims underscore the fear families experience when care standards slip, and they highlight the perceived gap between the facility's public image and some residents' lived reality.

Amid the turmoil of negative reports, there are also specific mentions of leadership and policy, both positive and critical. One reviewer singled out Bianca, the director, as a source of exceptional help, describing her as a "true angel" who went beyond the call of duty to support their mom across multiple hospital visits and after-hours outreach. This observer's praise stands in stark contrast to other notes about management that accuse certain leaders of dismissiveness or poor communication. There is also mention of an attempt to improve or overhaul policies, with some hope that changes could address the patterns seen in the reviews. At the same time, a few stories depict interactions with directors and nurses as abrupt or unfriendly, and one account explicitly questions whether the administration genuinely cares about residents beyond a surface level.

The experiences extend beyond the rehab units and into the wider facility, touching on the dining, housekeeping, and even the entrances that define the daily atmosphere. Some reviewers describe the environment as physically tired - curtains fraying, d?cor not primed to the level one would expect in a care facility - yet still acknowledge the constant effort of staff to maintain a safe and hopeful environment for residents and families. Others voice concern about the overall culture, pointing to a reliance on internal policies that may not be translating into consistent practice at the bedside. A particularly distressing note comes from a family member who observed patient care during a short-term stay and chose to leave, feeling that the care model did not meet basic expectations for respect, promptness, and attentiveness.

In summary, the picture that emerges is not one of uniform triumph or uniform failure. Medway Manor and Medway Country Manor appear to be places where genuine compassion and skilled rehabilitation can be found, especially among the therapy teams and certain administrators who are praised for going the extra mile. Yet the same facilities are also described as plagued by understaffing, inconsistent care, medication and communication lapses, and episodes where residents suffered from neglect or a perceived lack of accountability. Families voice a plea for more consistent staffing, better oversight, clearer communication, and more humane treatment across all departments. For some, the care in moments of crisis provided relief and progress; for others, the experience left lasting concerns about safety, dignity, and the quality of daily life for their loved ones. The threads of gratitude and criticism weave a complex portrait that families weigh carefully when deciding how and where to seek care.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Walmart Pharmacy (3.8 miles)
• CVS Pharmacy (4.9 miles)
• Caremark Rx (5.1 miles)

Places of Worship

• Saint Joseph's Parish Center (0.5 miles)
• St Bridget's Church & School (9.7 miles)

Parks

• Choate Park (1.1 miles)
• Fletcher Field (5.7 miles)
• Hinckley Playground (5.9 miles)
• Cushing Memorial Park (9 miles)
• Hopkinton State Park (9 miles)
• Natick Common (9.2 miles)
• Francis William Bird Park (10 miles)

Restaurants

• Out Post Farm (3.9 miles)
• McDonald's (4 miles)
• Sky Buffet (4.2 miles)
• Ichigo Ichie (4.8 miles)
• Burger King (4.8 miles)
• Wendy's (5 miles)
• McDonald's (5.6 miles)

Physicians

• Role Ellen B Speech Language Pathologist (4 miles)
• Milford Internal Medicine (4.1 miles)
• Burns Mary MD (4.7 miles)
• Reliant Medical GRP/07 (5 miles)
• Milford-Franklin Eye Center (5.9 miles)
• Edward M Kennedy Center (6 miles)
• UMass Memorial Orthopedics at Milford (6.4 miles)

Transportation

• Norfolk Transfer Station (4.3 miles)
• Ryder Truck Rental (4.5 miles)
• MBTA Commuter Rail (8.8 miles)
• Framingham Logan Express (10 miles)

Cafes

• Starbucks (4.7 miles)
• Cilla's Coffeehouse (5.1 miles)
• The Bagel Table (7.7 miles)
• Muffin House Cafe (8.5 miles)
• Starbucks (9.9 miles)
• Panera Bread (10.1 miles)
• Panera Bread (10.2 miles)

Theaters

• AMC Framingham 16 (10 miles)