Medway Country Manor Nursing in Medway, MA

Pros

• The staff were wonderful, and the rehab program contributed to her speedy recovery.
• The PT team went above and beyond their call of duty and were extremely kind.
• Bianca, the director, is described as a true angel who helped families and ensured care, often after hours.
• All of the staff work hard and are friendly and enjoyable to interact with.
• The physical therapy was great and helped improve mobility.
• The nurses and CNAs were caring, friendly, and professional.
• The therapy staff worked closely with residents and helped them become more mobile.
• The staff treated residents with care and dignity, and families felt heard.
• Residents made a few good friends there.

Cons

• The facility is grossly understaffed and filthy, with patient needs routinely ignored.
• Residents are miserable and mistreated by a short-staffed team that does the bare minimum.
• Bedsores and other serious health issues are repeatedly ignored, sometimes with grave consequences.
• Staff are often rude, hostile, or unprofessional, and communication with families is inconsistent.
• Families are not timely notified about falls or changes in a patient’s condition.
• The building and equipment are poorly maintained, with decor and facilities in disrepair.
• Medication management is unsafe, with overdoses or incorrect doses administered.
• Management appears unresponsive and cuts corners to save costs, including unpaid vendors.
• Dementia care is lacking, with no dedicated memory unit and limited activities for residents.

Review

Medway Country Manor Nursing is best suited for families seeking aggressive rehabilitation and mobility recovery, with the understanding that daily care consistency and staffing reliability can vary. The strongest value here comes from a dedicated physical therapy team and nurses who, when engaged, deliver meaningful progress and genuine care. Families should anticipate a rehab-focused environment where mobility goals can be achieved, provided there is active family involvement and ongoing coordination with therapy and nursing leadership. For short-term, goal-driven rehab where the priority is getting someone back on their feet, this community can perform at a high level.

Those considering alternatives should be mindful of a few red flags that recur in the reviews. If reliable daily care, timely medication administration, consistent safety monitoring, and a well-staffed environment are non-negotiable, this facility may fall short at times. Multiple accounts describe delays with medications, insufficient bedside assistance, and gaps in responsiveness, including incidents where patients waited for help or experienced unmanaged needs. For families with loved ones who require constant supervision, complex dementia care, or high risk of falls, it is prudent to explore options with stronger staffing ratios and explicit memory-care pathways.

The key pros, compassionate staff, a hard-working therapy team, and a management approach that has delivered tangible mobility gains, do offset some concerns, but not all. When the PT department is engaged, the gains are evident: improved strength, reduced swelling, and more confident mobility that family members can see and celebrate. Positive experiences also highlight administrators and front-line nurses who go the extra mile, sometimes after hours, to coordinate transfers, communications, and discharge planning. Renovations and a sense that the institution is invested in the facility’s appearance can bolster resident morale and comfort, reinforcing the sense of a competent rehab setting.

However, the main cons push families to weigh risks carefully. Reports of understaffing, inconsistent aid availability, and caregivers distracted by multiple duties undermine daily safety. Several reviews describe medication errors or near-misses, delayed responses to call bells, and incidents where patients were not promptly assisted with basic needs or properly monitored. The lack of a dedicated memory-care unit or dementia-focused programming, along with claims of disorganization and staff performance concerns, makes this a less reliable choice for residents with advanced cognitive needs or those who require constant supervision. These factors can erode the gains achieved in therapy if daily care is not consistently safe and attentive.

Families should take concrete steps before choosing. Schedule visits focused on the rehab environment as well as the bedside care routine: observe how CNAs and nurses respond to call bells, how medications are administered, and whether bed alarms or fall-prevention measures are in place for dementia patients. Request the care plan for mobility and daily living tasks, and ask to review any recent incident or quality reports. Meet the director or regional leadership to discuss staffing levels, vendor management, and how staffing shortfalls are addressed in real time. If dementia is a component of the loved one’s needs, insist on explicit dementia programming and a clear plan for engaging daily activities and safety.

The bottom line is practical: Medway Country Manor Nursing can deliver excellent rehabilitation and compassionate treatment when the system is functioning smoothly, but the experience is highly contingent on staffing stability and day-to-day operations. For families whose top priorities are strong PT outcomes and attentive, involved care, this facility warrants a serious look, with eyes wide open about the potential for staffing gaps. For those who cannot tolerate inconsistent care, high risk of medication or safety lapses, or who need structured dementia programming and relentlessly reliable daily support, alternatives with proven staffing reliability and specialized memory-care options should be pursued. In short, leverage the rehab strength here, but verify staffing, safety protocols, and daily care consistency before committing.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Walmart Pharmacy (3.8 miles)
• CVS Pharmacy (4.9 miles)
• Caremark Rx (5.1 miles)

Places of Worship

• Saint Joseph's Parish Center (0.5 miles)
• St Bridget's Church & School (9.7 miles)

Parks

• Choate Park (1.1 miles)
• Fletcher Field (5.7 miles)
• Hinckley Playground (5.9 miles)
• Cushing Memorial Park (9 miles)
• Hopkinton State Park (9 miles)
• Natick Common (9.2 miles)
• Francis William Bird Park (10 miles)

Restaurants

• Out Post Farm (3.9 miles)
• McDonald's (4 miles)
• Sky Buffet (4.2 miles)
• Ichigo Ichie (4.8 miles)
• Burger King (4.8 miles)
• Wendy's (5 miles)
• McDonald's (5.6 miles)

Physicians

• Role Ellen B Speech Language Pathologist (4 miles)
• Milford Internal Medicine (4.1 miles)
• Burns Mary MD (4.7 miles)
• Reliant Medical GRP/07 (5 miles)
• Milford-Franklin Eye Center (5.9 miles)
• Edward M Kennedy Center (6 miles)
• UMass Memorial Orthopedics at Milford (6.4 miles)

Transportation

• Norfolk Transfer Station (4.3 miles)
• Ryder Truck Rental (4.5 miles)
• MBTA Commuter Rail (8.8 miles)
• Framingham Logan Express (10 miles)

Cafes

• Starbucks (4.7 miles)
• Cilla's Coffeehouse (5.1 miles)
• The Bagel Table (7.7 miles)
• Muffin House Cafe (8.5 miles)
• Starbucks (9.9 miles)
• Panera Bread (10.1 miles)
• Panera Bread (10.2 miles)

Theaters

• AMC Framingham 16 (10 miles)