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2.9 from 62 reviews
5 stars
24
4 stars
4
3 stars
4
2 stars
2
1 stars
28
Overall Review of Medway Country Manor Skilled Nursing & Rehabilitat
caveat4 reviews mention this
Dementia support feels limited
Several residentsā families say dementia care is not set up well for their needs.
Some reviewers specifically mention dementia or advanced dementia and say the facility does not provide a dedicated memory unit. They also describe limited daily activities, with residents spending time in common areas instead of participating in structured engagement. A reviewer also notes an issue with safety planning for a dementia patient, including lack of a bed alarm and delayed notification after a fall.
caveat6 reviews mention this
Medication and safety concerns
Residentsā families describe problems with monitoring, falls, and medication handling.
A number of reviews raise alarms around medication errors or delays, including a wrong medication and difficulties getting prescribed items delivered and administered. Several families also describe safety issues such as falls, bedsores that worsened, and instances where they felt staff were not responsive when concerns were raised. While some reviewers praise care in other areas, these safety-focused comments are recurring and serious.
common7 reviews mention this
Rehab therapy gets strong praise
Physical therapy and rehab staff are repeatedly described as caring and effective.
Multiple reviewers single out the rehab team and describe positive progress during stays, including improved mobility after hospitalizations and falls. Several mention specific rehab staff members being knowledgeable, encouraging, and dedicated to recovery. Even among the more critical reviews, the PT team is sometimes described more positively than other parts of the facility.
common8 reviews mention this
Staff kindness is a bright spot
Many reviews highlight compassionate, attentive staff and nurse support.
A recurring theme across reviews is that staff members treat residents with kindness and show patience with families. Several reviewers describe nurses and aides as attentive and genuinely invested in safety and comfort, and they thank the team for follow-up communication. Some reviews also note staff coordination for discharge planning and support services being put in place.
caveat4 reviews mention this
Facility upkeep is mixed
Reviews donāt agree on upkeep, with complaints about cleanliness and outdated spaces.
Some reviewers describe the building as clean or pleasant, but others report it feels outdated, needs maintenance, or has unpleasant odors and decor issues. There are also harsh comments about cleanliness and conditions inside the facility. A few reviews say renovations look great, but that optimism is not universal across the comments.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
123 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Worcester Regional (25 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.5 miles)
CVS Pharmacy (0.5 miles)
CVS Pharmacy (2.9 miles)
CVS Pharmacy (3 miles)
Walmart Pharmacy (3.8 miles)
CVS Pharmacy (4.9 miles)
Caremark Rx (5.1 miles)
Places of Worship
Saint Joseph's Parish Center (0.5 miles)
St Bridget's Church & School (9.7 miles)
Parks
Choate Park (1.1 miles)
Fletcher Field (5.7 miles)
Hinckley Playground (5.9 miles)
Cushing Memorial Park (9 miles)
Hopkinton State Park (9 miles)
Natick Common (9.2 miles)
Francis William Bird Park (10 miles)
Restaurants
Out Post Farm (3.9 miles)
McDonald's (4 miles)
Sky Buffet (4.2 miles)
Ichigo Ichie (4.8 miles)
Burger King (4.8 miles)
Wendy's (5 miles)
McDonald's (5.6 miles)
Physicians
Role Ellen B Speech Language Pathologist (4 miles)
Medway Country Manor Skilled Nursing & Rehabilitat on seniors.fyi includes 3 photos including images showing interior, office, building, architecture, exterior, brick, landscaping, windows, and more.
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Medway Country Manor Skilled Nursing & Rehabilitat photos
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Interior
Building
Office
Interior, Exercise Equipment, and Physical Therapy
Landscaping, Windows, Building, Architecture, Entrance, Exterior, and Brick
Office
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