Medway Country Manor Skilled Nursing & Rehabilitat in Medway, MA
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Information last verified:
115 Holliston Street, Medway, MA 02053
For more information about senior living options: (844) 490-3973
The staff were wonderful and the rehab was great, leading to a speedy recovery. The PT team was diligent and dedicated to improving mobility and communicated their plan with the family. Bianca, the facility director, is described as a true angel who goes above and beyond to help. All staff members—from housekeepers to administration—are hardworking, friendly, and easy to interact with. The nursing and CNA staff are caring, friendly, and professional, making residents feel safe and respected. The rehab team and therapists worked closely with families and residents, helping mobility and independence. The facility is praised for its dedicated staff who show patience and kindness and provide quality care. The staff are awesome and devoted to the health, safety, and welfare of the patients.
The facility is described as terrible and inconsistent, with little regard for residents' health issues. The wrong medication was prescribed to a resident, creating serious safety concerns. Requests for basic care were treated as inconveniences, leading to delays and dismissive attitudes. Staff were frequently on their phones, indicating disengagement and unprofessionalism. Personal belongings disappeared without accountability or explanation. A resident was confined to bed and never placed in a wheelchair, with no meaningful mobility or rehabilitation efforts. Staff were physically rough and showed little gentleness or empathy, causing emotional distress. The facility is portrayed as understaffed, poorly managed, and penny-pinching, resulting in poor care. Family members reported not being informed when loved ones were sick or fell, due to poor communication. Dementia care is inadequate, with no dedicated memory unit and very limited activities.Medway Country Manor Skilled Nursing & Rehabilitation is best suited for families seeking post-acute rehabilitation where the primary goal is to restore mobility and strength through active therapy. In multiple accounts, the rehabilitation team, especially the physical therapy group, delivers tangible gains: patients who arrive with limited mobility leave with improved independence and confidence, and families repeatedly note that the PT staff go above and beyond. The facility also earns praise for certain care-forward staff members and for a director who can be responsive in urgent moments. That said, these strengths tend to apply most clearly to rehab episodes rather than to long-term, daily living. For a resident who requires steady, high-touch, incident-free daily care, Medway Country Manor does not present a consistently reliable match.
Those evaluating long-term placement or dementia care should consider strong alternatives. Several reviews repeatedly flag issues that escalate in a long-term setting: inconsistent attention from aides, frequent delays in basic care, and a pattern of family members feeling kept in the dark about health changes. Medication management is a recurring risk, with documented missteps and communication gaps that leave families uneasy about safety. Personal belongings going missing, bedsides not being properly attended, and a perception that staff may be on their phones rather than watching residents all contribute to a sense of instability. For families whose loved one has advanced dementia, complex medical needs, or requires dependable daily oversight, these red flags suggest looking elsewhere.
The strongest pros, effective rehabilitation, genuine moments of compassion from some staff, and pockets of responsive management, do not, in total, offset the main cons. The rehab wins matter for a short stay focused on functional recovery, but they sit beside a landscape of understaffing, seemingly inconsistent caregiving, and limited accountability. When care demands exceed the available staff or when basic needs are not met promptly, the risk to safety and dignity rises sharply. Positive experiences tend to hinge on a few dedicated individuals rather than facility-wide consistency, which means outcomes can vary dramatically from shift to shift. In other words, the rehab advantage cannot absorb the ongoing reliability problems that families repeatedly cite.
Illustrative anecdotes underscore the tension. Several families describe medication errors, delayed or incomplete administration, and a failure to escalate concerns in a timely manner. There are reports of bedsores, falls, and a hospital-level response that felt reactive rather than preventive. Personal items vanish, and communication about changes in health status is inconsistent, leaving families anxious about ongoing safety. Yet within the same facility, some residents experience thoughtful nursing care and mobility improvements through therapy, and a few families commend staff who provide warmth, dignity, and practical assistance during difficult moments. The contrast is not minor; it signals a facility with uneven quality based on who is on shift and which department is leading the care plan.
For families navigating a decision, concrete steps can clarify whether Medway Country Manor is the right pick. Schedule meetings with the rehab manager and front-line supervisors to observe daily routines and staffing patterns. Request the resident-to-CNA ratio for both shifts and inquire about how falls, accidents, and medication errors are tracked and addressed. Review the most recent health inspection reports and ask for examples of corrective actions taken after prior incidents. Speak with current residents and family councils to gauge consistency in communication and the presence of a reliable point of contact for ongoing concerns. If dementia or memory care is needed, insist on specifics about programming, staff training, and unit design that accommodate memory-impaired residents. These steps are essential given the facility’s mixed history.
Ultimately, Medway Country Manor should be approached with a clear, safety-first mindset. It remains a facility where rehab outcomes can be meaningful, and where some staff members convey genuine care and competence. However, the persistent themes of understaffing, inconsistent daily care, and concerning medication and safety lapses cannot be ignored. For families whose priority is a stable, well-supervised daily living environment or who require specialized memory care, alternatives with stronger staffing ratios, better care continuity, and demonstrable safety record are strongly advised. If choosing Medway Country Manor, enter with specific, written expectations, relentless oversight, and a concrete discharge or transition plan, because a good rehab phase does not erase the risk profile that shadows long-term residence.
123 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Medway Country Manor Skilled Nursing & Rehabilitation is a premier assisted living community located in Medway, MA. Our community offers a wide range of amenities and care services designed to provide comfort, convenience, and support to our residents.
Our residents can enjoy the convenience of on-site beauty salon services, ensuring they always look their best. They can also take advantage of cable or satellite TV in their private rooms for entertainment. We provide community-operated transportation, making it easy for residents to run errands or attend appointments.
For those who enjoy technology, we have a computer center where residents can stay connected with loved ones or explore the digital world. Our dining room offers restaurant-style dining, providing delicious meals prepared by our talented culinary team. Residents have the option to choose from special dietary restrictions to meet their unique needs.
To promote an active and healthy lifestyle, we have a fitness room where residents can exercise and stay in shape. Our gaming room provides opportunities for social interaction and friendly competition. The beautiful garden and outdoor space allow residents to relax and enjoy nature.
Housekeeping services ensure that our residents' living spaces are always clean and tidy. Each resident has a private bathroom for added privacy and convenience. Our small library offers a collection of books for avid readers.
We understand that transportation is essential for our residents, which is why we offer transportation arrangement services both non-medical and to doctors' appointments. Move-in coordination helps make the transition into our community seamless.
The wellness center is available for any health-related concerns or needs that may arise. Wi-Fi/high-speed internet is accessible throughout the community so that residents can easily connect online.
In terms of care services, we provide 24-hour call system and supervision to ensure the safety and well-being of our residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is available when needed. Medication management ensures that medications are taken correctly according to prescribed schedules. We also offer a mental wellness program to support the emotional well-being of our residents.
Our community is conveniently located near various amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. Residents can enjoy outings and day trips planned by our concierge services or participate in resident-run activities and scheduled daily activities.
At Medway Country Manor Skilled Nursing & Rehabilitation, we pride ourselves on providing exceptional care and creating a warm and inviting environment for our residents.
Medway Country Manor Skilled Nursing & Rehabilitat is located at 115 Holliston Street, Medway, MA 02053 in Norfolk County, Massachusetts
Medway Country Manor Skilled Nursing & Rehabilitat on seniors.fyi includes 3 photos including images showing building, architecture, exterior, brick, landscaping, windows, entrance, physical therapy, and more.
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